While waiting for a family member's medical procedure to be completed, I stopped in this cafe located on the second floor of St Francis (Franciscan Health Indianapolis) Hospital. Because it was early, there wasn't much to choose from until closer to the lunch hour. They had some pastries and some ice cream, but no sandwiches were ready. They did have some salads sitting in the refrigerated case. I decided to settle for a cup of coffee and would wait for something to eat later.
On the positive side, they do offer light, medium, or dark roast options and serve the coffee just a little to hot to drink right away, but it did cool down within a few minutes once I took the lid off and was able to drink it without burning the roof of my mouth. Unfortunately, the coffee tasted a bit burned, but since I had gotten the cup to go, I didn't want to head back to the cafe to let them know. It was okay, just not my favorite cup.
I did notice they had some sandwiches made up and wrapped in the cooler awhile later, but I am not sure whether you could get sandwiches or salads custom made here.
Another problem was that instead of having a menu to look at, they had five screens and I found it difficult to figure out what all my options were. I swear that some of the screens changed too, which makes it more frustrating.
Oh, and they have a problem when the order counter is closed, all the doctors and nurses stand in the middle waiting on their order, but you can't tell if they are in line to order or are waiting for their order to arrive.
Nothing terrible, but someone needs to look at it from the customer's point of view and it could be a lot better.
Review #2272 read more