Crooked money hungry scumbags avoid at all costs. Sold my auntie a wrecked vehicle and warranty…read morewith a washed title for 30k, of course it's not working and now trying to send us to collections. Luckily the bank is aware

Great experience. The thing that struck me first and foremost was that Toby, the salesperson we…read moreworked with, greeted my wife first and treated her with the same respect he treated me. Several things to note. 1. The salespersons will let you wander around on your own. 1b. When you're interested in driving a car, they bring it around to the front and let it warm up for you. They also scrap the ice and get it all ready. 2. They will let you take the cars for drives on your own. They didn't tell us where to go or how long to be out. 3. They will work with prices. If you have a reasonable offer, they seem willing to work. More than anything, I was impressed how Toby (our salesperson) treated my wife. He greeted her first and asked whose name should go first in the paperwork. He was never pushy or, as my wife said it, never said those car salesman lines. He asked questions and quickly and efficiently addressed all our questions. When we asked if we could take it to our mechanic, he said sure and was helpful in explaining ways we could do that. They also had an inspection done and gave it to us. For the record, our mechanic said the exact same things that were said in the inspection that was given to us in the office. We will return to this place when we are ready to buy another car. I can't imagine doing business with any other salesperson.

This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

I just want to say thank you two these two amazing gentlemen at Toyota, Oscar & Shaun. Oscar made…read morethe process feel easy, he has a great attitude very welcoming and you can tell that he really loves his job and for someone who has been there for a little over a year he sure is doing the damn thing. To Shaun in the finance department that you for the taking extra time out of you day to fulfill our purchase, you were so informative and attentive. My daughter said "Mr. Shaun is so nice, he gave me paper and a pen so i can draw pretty pictures and do my homework". Once again thing you guys for all that you do, you guys are fantastic at what you do and we are in love with our new vehicle.

I have purchased two vehicles from this dealership in the past--a Toyota 4Runner and a Lexus…read moreGX--and I have always been very impressed with the customer service provided by both the sales and service departments. My family and I have been loyal Toyota and Lexus owners for many years, and we have consistently chosen these brands because of their quality, reliability, and the positive experiences we've had in the past. Unfortunately, this experience was completely different. Several weeks ago, we began the purchase process on a 2025 Toyota 4Runner. From the very beginning, Kendall made us feel as though they were doing us a favor by selling us a $56,000 vehicle. The original sales manager repeatedly tried to sell me vehicles that I had no interest in and then told me that the specific vehicle we wanted was not available to view or test drive. When we asked if we could at least look inside it, we were told the keys were "missing." We later discovered that the vehicle had broken parts and smelled as though something had been spilled inside. When we asked if another 4Runner was available, we were told there were no other comparable vehicles, which ultimately proved to be untrue. Despite these issues, we reluctantly moved forward with the purchase of a second 4Runner that a different sales manager "found" on the lot that the first salesperson said was not available..... Today, when we called to ask when we could pick up the vehicle, we were told that the service department was "backed up because they were assisting customers who had placed deposits on vehicles." We paid for our vehicle in full with cash, yet it apparently became a lower priority once the sale was completed. Thankfully, Kumbi Jarvis and Yaz Sakar became involved at the last minute. They significantly improved what had otherwise been an extremely disappointing buying experience and demonstrated the level of professionalism and customer service we had expected from the beginning. They deserve recognition for their efforts. Unfortunately, despite having a few exceptional employees, this experience left me with the impression that Kendall is more focused on maximizing profits than on providing a quality customer experience. As longtime Toyota and Lexus loyalists who have purchased multiple vehicles from Kendall, we never expected to be treated this way. Based on this experience, I would not purchase another vehicle from Kendall, and I will likely take my future business elsewhere--even if that means looking beyond Toyota and Lexus, as Kendall has the monopoly in Alaska. Follow-up: When Kendall finally delivered the vehicle, they did a subpar job on cleaning/prepping for delivery and did not even both to give us a full tank of gas. This dealership gets a "F" for customer service.

I appreciate and value Continental Auto Group for their care and concern for of their customers…read more I've been a customer for over 25 years and I've always been treated with respect and dignity for any reason, big or small. The general managers, Seth and Steve, plus Willy, salesman extrordinaire, truly go the extra mile in all their dealings and they're honest, patient, respectful and genuinely caring in their customer service approach. I will never go anywhere else for my vehicle needs.

Updating my earlier review: Continental Mazda has since resolved the issues I mentioned, and they…read morehandled the situation in a very courteous and professional manner.

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

Issac Song came off nice when I was interested in a car until I told him the KBB value and NADA…read morevalue. His attitude came out real quick when I told him the car was 5k over priced. He said "people will buy it". Issac acted dumb when I first brought up the values, then said "oh you're right" then proceeded with a huge attitude along with his ego. Lol, good luck with that poor attitude, Issac.

Great experience with Patriot Auto Brokers. The team was professional, honest, and very easy to…read morework with. Everything was explained clearly, there was no pressure, and the process was smooth from start to finish. The vehicle was exactly as described. I highly recommend Patriot Auto Brokers to anyone looking for a stress‑free car buying experience Eric k thank you Ben sand Toni

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

I had stopped by Anchorage Chrysler Center and was greeted by Derrick Bruso. He showed me around…read moreand guided me through the available trucks that were on the lot. He also introduced me to Calvin, who gave me the details and process of purchasing a vehicle online. I was indecisive on what route to take and what vehicle to buy. For two months I came by the dealership and worked with Derrick on numerous occasions. Nowadays, its common to see car salesmen not doing enough and their only objective is to get money out of your wallet. I did not feel this way while working with Derrick. He has changed my views on car salesmen and this was by far the BEST experience I have had while purchasing a new vehicle. Not once did I feel pushed or pressured into a deal. He was always professional, had a positive attitude and was happy to answer any questions I had. He provided excellent customer service from the beginning to end of this process. I will be sure to not only return to Anchorage Chrysler Center (which by the way is a LOCAL business), but will ask for Derrick. I HIGHLY recommend you to go see him if you are thinking about buying/leasing a vehicle. You will not be disappointed in the customer service he provides!! His contact number is: 907-632-0240

Worthless. Made my appointment, showed up, had no appointment. Waste of time. They took my truck…read moreand tried to keep it until they could get to it in four days. No ma'am. Consider having a human answer the phone and make appointments.

Some years back i took my Subaru Impreza here for a recall…read more I had a scheduled appointment get a replacement part for the recalled item. The man in charge of the maintenance department was a tall skinny black man. He told me it was going to be a certain amount of time. (That morning my boss called me and told me I needed to come in earlier. He would constantly do that to me). So I asked the man at the maintenance department if my car would be available at the time they stated. He said it would be a little longer. I asked him if they could shuttle me to work and they did. The next day I picked up my vehicle. Not only was the recall issue not addressed, but my air conditioner no longer worked! That guy was so upset with me that he intentionally messed with my 2019 Impreza. I will never again give this place business.

Be very careful of continental. Both the Honda and Subaru side. They sold us a one year old Subaru…read more They showed us a clean title but did not disclose ( which they are required to) that the vehicle was a lemon return. Now we are stuck with a nearly worthless car for sale or trade and they sold it to us above book. It's my fault for trusting them and not subscribing to carfax. I thought I could trust them.

I bought a 2015 GMC Yukon XL…read more The salesman was very helpful and kind during our interaction with him. Now first glance, the vehicle looked in good condition. We took it for a test drive. It drove fine. There was no signs of any issues so we signed the papers and purchased it.. a couple weeks later if you problems arose, and the concern for safety was in question. I went back to the dealership spoke with the manager and expressed my concerns, and she immediately had me bring the vehicle in the next day for repairs. She told me that they have been through a few mechanics since the vehicle had its safety inspection done and apologized and didn't want me to think that they sold non-dependable vehicles and they want to back up their companies name so at no cost to me all the safety concerns I had were repaired.

1only because I have to. This business continues to defraud and mislead the public's and potential…read moreclients! They continually employee less than scruples employees who generate fake vehicle value reports and sell them to insurance company's! The dealerships are a part of this as well! They are affiliated with AFFORDABLE used cars in Fairbanks! It is time for ALASKANS TO RIDE THESE 2 USED CAR DEALERSHIPS OUT ON A RAIL!!

I wouldn't recommend buying anything from this location. In my experience, the staff had poor…read morecommunication, were disrespectful, and seemed more interested in charging extra fees than helping customers. I paid to have my truck towed to their lot, only to find out I had to pay for a second tow because they didn't have a vehicle capable of moving it into the service bay. On top of paying our deductible to use the extended warranty, we were then expected to pay again just to have the truck moved about 100 feet into the bay. I also would not recommend Josh as an adjuster. When I asked questions about the repair process, he told me he had already explained everything and wasn't going to explain it again. After that, he accused me of being the rude one. It was a frustrating and unprofessional experience. Overall, this was one of the worst customer service experiences I've had. I won't be purchasing another Chevrolet from the Anchorage dealership, and I wouldn't recommend it to others.

the service dept is the worst. I took my 2020 silverado in for service and they said my…read moreEXTENDED WARRANTY WAS DENIED, After I told them I did not want them to perform the list of things they recomended they wanted to charge me $315.00 for diagnoses. I had the truck at another mechanic and they diagnosed it for free and confirmed it was glow plug number 4. Chevy of south anchorage wanted to charge over $2000.00 for the glow plug and a list of other things that included a engine air filter for $180.00, a brake flush for $180.00 and a differential service for $550.00. that after my truck was in the service dept for a differential problem just a few months earlier. and a fule filter for $200.00. for just the glow plug replacement and some kind of ecm update they wanted to charge $1540.00. I feel like this dealer is scamming me. I would hope I am contacted by the management but I doubt they will. I just wonder if they try to scam all their customers.