After my car was very unfortunately vandalized while I was out of town (womp womp), the dealership suggested I come here for the repairs... and I'm sure glad I did. Looks like new and they even gave it back shiny and clean. They were ALWAYS friendly and great to deal with. They made the hassle of having to get my car repaired a breeze. Excellent place. Thank you! read more

I picked this shop after my car had a ton a hail damage a number of years ago (2009 or so) because my friends highly recommended it. Unfortunately, I didn't get the service they apparently received. Was fine right up to the point where I went to pick up the car. My rep and I were walking out to my car and he made the comment "Looks great, doesn't it!" I'm loathe to complain about much, but It looked anything but. They didn't blend the paint at all so the parts they repainted stuck out like a sore thumb - to the point I don't know why they would have ever considered that to be ready for me to pick up. They redid it and the paint looks fine now - though my friends could immediately point out every spot they didn't redo. Unfortunately, they had also had to replace my roof. Somewhere along the way of putting it back together they screwed up putting the factory roof rails back on (a side molding piece fell off when I went to lunch after picking my car up); the rain guards (or whatever the strips that hide the weld of the roof to the side) weren't snapped in right so they bulged up on both sides; and when driving to san antonio the trim piece on the side of the windshield fell off. All in all, I'd never go back here again. read more

They have policies that are not written, to me it sounded like something you make up on spot. Very unprofessional, waited over 2 hours just to pick up my car. Not satisfied with the service at all. read more

I've used this body shop a number of times, just recently I had to go in last minute to get an estimate on my vehicle. They were very busy but I was amazed how professional and friendly the ladies were at the front desk. They are always great at mukti-tasking and making me feel important. Thank you for taking such great care of your customers!! read more

Took my subaru to replace the bumper. I was initially told to make a appointment and return in a week. This was to prevent my car taking longer than three days in the shop. However, after I dropped my car off, I had no contact with my sales guy, Scott. After three days, I had to continually call the office. The receptionists were nice but failed to contect me to Scott or call me back with details on my vehicle. After almost a week, I had to show up in person to find the status of my car. It wasn't finished and they promised to have it to me by close. Then when they brought out my car, the paint on the bumper wasn't dry and there was still paint from the accident on the trunk, which I had paid to be repainted. There was also a new dent on my back door that wasn't on the pictures they took before they took mt car in. They took my car back and promised me it the next day. Yet again, I had to go to the store in person to find the status of my vehicle. And they did not fix the dent, they made me wait for a manager for over 30 minutes beforw I gave up and left. I was ignored, my car's repair was put off, and I have a large new dent. Customer serivce was awful. Would not recommend. read more

I went to this shop because it was recommended by the Infinity dealership since they do not have a body shop at the dealership here in Austin (strange compared to Plano/Dallas - where I am from). I recently moved here and my car got backed into and then a few weeks later I was in a minor accident that caused damage to the front of my car. I went and got an estimate, and thought I was aware of what exactly would be fixed on my car. They had my car for 9 days. When I went to pick it up, I walked around and noticed that it had not been fixed properly and two pieces that were supposed to be replaced had not been. I walked inside and informed them I was there to pick up my car. The lady at the front desk immediately started to ask me for my payment (this was strange to me because any time I pick my car up from anywhere, the person who was overseeing my car usually comes out and walks around the car with me and shows me what has been done and makes sure I am happy before I pay for any repairs). The amount in which she told me was owed was incorrect after talking to my insurance, and I also asked to see the person who had been overseeing my car. She then made a face and rolled her eyes at me. Extremely rude. If I had been coming in for an estimate, I would have turned around and left right then and there. She also seemed to have a face or statement for/about every other customer in there at the time. The man who had been helping me came out and corrected her with the amount owed on my car, and then I asked him to come take a look at some things on my car. I showed him the things that weren't replaced that should have been and told him I was not leaving with my car until it was fixed properly. He offered to have one piece clipped in more/glued (something to that sort-I don't know much about cars) so it was no longer out of place, but I refused that, as that was a piece that was suppose to be replaced and wasn't. He understood completely, and immediately came up with a solution on getting it fixed as soon as possible. I then had to leave my car there for a few more days. Which is a major annoyance because no one likes driving rental cars, especially ones that are completely different than your own car. It is also an annoyance when you are told your car is ready and you get there and it's not. Oh, and did I mention I had already returned my rental car on the way to get my car, and therefore had to go back and hope they hadn't already assigned it to someone else? Don't return your rental till you get your car. When I went and picked it up for good, I was still not 100% satisfied with the way in which it was fixed. A piece I had told them I was under the impression was being replaced, still was not replaced, one of the reasons I left it after going to get it the first time. They had my car for exactly 2 weeks and the repairs were not done to complete satisfactory. I took the car anyways because clearly they were not going to fix it anymore, and will pay to get things done how I feel they should be at the dealership in Dallas. The whole thing turned out to be a complete hassle, and I will never go back there again. I will drive to Dallas to have any body work done on my car before I ever go back there for it. read more

I brought my 2012 Mercedes E350 there after some t-boned my door. They were recommended by the dealer and even have the fancy MB repair shop badging. They gave me the car back with the handle paint coming off in my hand and the handle was sticking. Additionally, they tore up the window seals so bad that the air was leaking. They fixed the door handle but never got the door seals right. So much for telling me they would get it back to new. read more

The 3 stars are because of delays not quality of work. If you want the quality of work but don't want to deal with delays the north location runs into then go to their Georgetown location. Believe me the drive to Georgetown is well worth it. You'll end up saving time anyway because they'll fix your car ahead of schedule and always have time for you. read more

I should have RUN! That's all I can say. I should have done myself a big favor and had the car taken somewhere that would have given me a more accurate initial quote!!! My MIL (driving my wife's car) accidentally nicked an Infiniti in a parking lot causing a small ding on the rear quarter panel. I offered the owner to pay to fix the damage as we did not want it hitting my insurance. Continental Collision was the preferred center for the Infiniti dealership so that's where the car was taken. Continental provided the estimate; I winced because it was really expensive but I still thought it was worth paying to keep off insurance. I sent in payment and they started the work. Well this is when it really went south. After starting the work, they hit me up for a "supplement" for additional work that wasn't included in the estimate. The additional amount was 33% of the first estimate. How can they be THAT FAR OFF from their first estimate. The final estimate for the small dent was about 10% of the value of the car (2018 Infiniti Q70). Remember, they just give estimates....I would have just filed a claim had I known of the level of competency they have in providing an accurate estimate. And before they respond that there were items that they could not visually know before starting work, from what I can tell the items they included in the supplement are things that appeared to me to be visible OR should have been known to be included in the estimate (i.e. tabs, molding, etc that they consider to be one time usage parts). Maybe they do a wonderful job on the repair, I don't know as it hasn't be completed....I'll keep you posted on what the owner says about the repair. I just wish I would have had a more accurate estimate to make a better decision. read more

Continental Collision did an excellent job with my repairs from start to finish! In summary: Convenience of process: 5 stars Speed of service: 5 stars Communication: 5 stars Finished repairs: 5 stars Overall experience: 5 stars In detail: My car got hit by a deer (yes the deer hit ME) and although the damage did not appear severe, it ended up costing a lot of bucks. (I'm sorry, I had to.) I was able to set up an appointment immediately for the estimate (State Farm lets you do the estimate through them), then took my car in about a week later for the repairs. I received 3 calls during the week it was in the shop with updates on the progress. They had to take off 4 panels and repair dents, but the paint job looks great and I can't see a difference. They even repaired a few door dings that I made sure were not included in the estimate. The work was done with minimal replaced parts and when I picked up my car the service technician reviewed the repairs with me. Continental washed and vacuumed my car, not to mention the vacuum job was in a striped pattern on the rugs. It's the little things! To top it off they included a bottle of touch up paint with their lifetime warranty paint job. Could you die?! It was perfect. Just perfect. read more

Last week I had an accident, the front of my vehicle was damaged quite a bit. I have never had to deal with a collision shop before, I did not know what to expect! Continental was refereed to me by a friend, I went to the Georgetown location. The process from beginning to end was hassle free. I had the hood,bumper, side panel all replaced, and the car painted. The car looked great, like nothing ever happened. Mike was a pleasure to work with, friendly and professional. read more

I took in my 2008 Honda CRV for a paint issue - an area (6 in x 2 in) just flaked off above the driver's rear window. It turned out to be a manufacturing defect during production and Scott (my assigned estimator) contacted Honda - to see if they would honor a past paint recall. Scott was very helpful and went the extra mile to assist me with my issue and help with any savings. The whole experience was wonderful - customer service was excellent - I was informed / explained what the issue was and offered various options. I received my car in the time frame promised and the job was much more involved, but they honored the original quote. The paint job is superb. The end result was EXCELLENT! Thanks Continental Collision on North Lamar! read more

Took my SUV in for repair after I was hit a few weeks ago, scraping up the entire drivers side of the car and leaving several really large dents. I couldn't have been more pleased with the service at Continental Collision. They were fast, courteous, and my car looks better than it did before the accident. There were several additional minor scratches in the vicinity of the damage from the wreck that they fixed. They cleaned the outside and inside of the car and vaccumed all of the carpets. Excellent service and results, I highly recommend them! read more

I took my Infiniti G35 coupe to Continental Collision after I recently got rear-ended by a driver without insurance. Continental Collision is a shop pre-approved by my insurance company, Farmers, and they are a certified bodyshop for Infiniti. The damage was pretty substantial and Continental Collision got the car fixed in only 4 days. What can I say, the car looks brand new ! Mike was great and easy to work with. They even cleaned the entire car inside and out before I picked it up. Great work, great service. I would highly recommend Continental Collision to any Infiniti owners. read more

I had my battery holder repaired here because parts of the original belts were broken, which wouldn't hold the battery tightly. C.J. helped me enormously by managing to find a much cheaper and more convenient solution after the original solution of replacing the whole would estimate to cost more than 60 dollars. I was very thankful to him for not only helping me solve the problem much more efficiently and also being very nice and courteous to me during the whole process. I definitely had a very good experience here and would recommend anyone else to come. read more

I was experiencing a leak problem in my acura rsx. After receiving a ridiculous quote from the dealership I started researching elsewhere once I knew what the problem was. These guys were extremely helpful and reasonable. They did their own research on the problem and called me back within the hour. They even suggested I could fix it myself without my even mentioning that I had already considered doing just that (and i'm a female). Though I was able to work it out with the dealership (since I was already invested the diagnostic fee), I will definitely consider these guys for any future problems. Though I can't attest to the quality of workmanship, I can most definitely attest to their knowledge and courteousness. Thanks guys, keep up the good work! Just saw they give free estimates too! read more

First, let me say that there were a couple of things that happened while my car was in their care that may have those with no patience to get upset. For me, they showed that they only care about the customer and stand behind their work. The quality of the work was impeccable. They matched the color perfectly and when I picked up the car, it was immaculate. Pam was terrific to work with and Rick, the shop manager, was also very helpful. I would highly recommend them for any repair work and will definitely take my cars there if if I ever need any more body work. read more

I selected this shop for repairs because it was close to my neighborhood. Lakeway seemed to be a perfect location for me. After dropping my vehicle off I was told the vehicle needed to be taken to Georgetown for the work. I agreed !!! Getting my vehicle back to Lakeway was a JOKE. They wanted me to drive to Georgetown to pickup my vehicle. DAYS later they finally brought my vehicle back to Lakeway location for me to pickup. Gas tank totally empty and now I find out the Lakeway location is only a drop off center. JUST REMEMBER Continental Collision employees will try to blame you the customer for the delays. NEVER EVER will I use the company again. Just tell the customer the truth. We had many choices and I must say this was the wrong choice we made for our repairs. read more

I got my van back Friday before last from Continental Collision after an additional six weeks of unexplained repair overage and I just noticed today that part of the front bumper was falling off. The manager at Continental pulled the part off and now I get to drive around with the missing part until they figure out a solution. Meanwhile, I still haven't been compensated for the additional mini-van rental that USAA refuses to pay, because of the unjustified additional repair time. I am having to drive the van up to Dallas for an upscale wedding gig this weekend. Hopefully, no more parts will fall off. read more

I was involved in a very unfortunate accident in early January. I immediately called my dealership (Infinite) who informed that Continental Collision is a recommended repair facility. Since my insurance acknowledged that they will work with them (even though they were not on the "preferred" list,) my car was in their hands. Since this was my first time dealing with my insurance company on this level (BTW, if you have State Farm, be super diligent, but that's for another review,) I had no idea what to expect. The front driver's side of my car was swiped pretty hard and a lot was bent in the process. I just assumed that it would take at least a month, and it did. But before I go into any details, let me just say that my car is as good as new. I was already shopping for other cars as I was certain that my car will never be the same (Q50,) but I am keeping this "black beauty." Now, I have learned a lot from this process and it was quite stressful. Because I chose to go with a shop that was not on the "preferred list," my insurance company did not have a rep on site, therefore the back and forth took much longer. What I mean by that, each time the shop would find something else wrong with my car, they would have to call State Farm and get an approval for that repair (something that Continental Collision never explained to me when contacted.) As the days turned into weeks, I was regularly contacted by CC and the information I was receiving was that they are continuing to find additional issues etc. What was actually happening in the background was that my insurance company was not allowing them to purchase OEM parts but rather use refurbished which on numerous occasions arrived with defects hence delaying the repair (not CCs fault.) We did not know this fact until we finally came to the shop three weeks in to see and hear directly from our contact Pam (who was great and very competent.) Once the car was ready, Pam went through each line item with us and pointed the repairs on the car. I drove off and decided not to get a new car. read more

Never ever again will I leave my car anywhere near the people who run this place. Long story short, something fell on the roof of my car, roof had to be replaced. They kept my car ~5 days longer than expected. When I picked it up, it was covered in dust/ dirt, and had blemishes in the clear coat that had to be buffed out (likely from leaving tools on the hood of the car). As I drove away, the rear trunk door (wagon) was rattling so bad I seriously thought it was about to fly off every time I hit a pothole. I was so fed up with dealing with them for the past two weeks that I tightened all the bolts that I could find on my own rather than taking it back to them. I now have a 2 year old car that makes rattling/ whistling sounds because they didn't put it back together properly. Your money is paying for their fancy building and office, not for anything remotely resembling quality workmanship. If you care about your car, do not let Continental touch it. read more

I was referred to CC from the insurance company of the person who hit me. This was my first experience with them & i was extremely pleased. I was on a pretty big time crunch with my car, as i needed to drive back east (i got into an accident the day i was leaving Austin........of course). I had an appt at noon & they called to tell me they'd have to reschedule me til the next day. I told them I couldn't wait that long, so they ended up squeezing me in at 3pm that same day instead. When i arrived, i dealt with Rob. He was great! He talked to me like a real person (not a "sale") & explained everything in detail to me. He was a pleasure to work with! I didn't end up getting work done here (because, again, i NEEDED to get back to Massachusetts), but i will definitely be utilizing their services for the next accident i get into (i'm sort of a magnet for them. Ha!). The customer service alone was enough for me to want to come back here & also to recommend them to others! read more

run far away, they tried to say my deductible was $500, not $200 like my insurance company stated. they tried to pocket the $300, very shady and piss poor work, go anywhere but here. rude staff, esp the front desk girls. read more

I came to this location because my insurance company recommended it, but I wish I would have went elsewhere. I was just having the front bumper cover replaced and repainted. I was told that it would take at least a week to complete. I call my representative to see how the work is going, and he tells me that the aftermarket bumper won't fit. Okay, first, why are you trying to put an aftermarket bumper cover on my car? Second, why didn't you call me to run this idea by me? After calling him again multiple times throughout the second week (because it is just too inconvenient to call me), he needs more time because he has to order the stock bumper cover. Finally the third week passes, and he calls me to say that I can pick up my car. I go to pick it up, and no one is there to show me the work. I just finished the paperwork and looked at it myself. I was not impressed by the mediocre work that was done, and the absence of staff, but I was so glad to finally have my car that I just dealt with it. I wasn't going to hand it back over and get it in additional two weeks. I will choose another body shop for future work. read more