Used this shop for the first time with fairly extensive repair to a 2012 Ford Fusion rear end. Work was completed within a timely fashion and looked brand new. My customer opened her door after being amazed with repair quality to find a freshly detailed interior. That finishing touch created not only a return customer for my business but two for theirs. With complete confidence, I highly recommend Countours Auto Body! UPDATE 02/12/2015: My business and I have since used this body repair facility several times with out complaints OR concerns. I have NO hesitations sending everyone I know with body damage to this wonderful UNDERRATED body shop! I often times find myself using the words "hidden gem" to describe this shop. read more

Professional service. They provided a very comprehensive explanation of the service and a detailed estimate of the work.

My car was towed there last minute and they were super fast, friendly and a pleasure to work with throughout. I would recommend. read more

Contours Auto Body - Mercedes Benz towed to a car shop - Body Shops Near Me - Ottawa, Illinois

I bumped my wife's Corolla in an airport parking lot and it had a scratch near the front bumper. I explored different body shops and even went physically to one of them in Plainfield and when no one was there in that body shop, I decided to Contours Auto Body, which was right around the corner. Though not my first choice, Contours Auto Body did a fantastic job with my wife's car and that too in a short span of time. One wouldn't even realize that there was a scratch in the first place and that shows the perfection and precision with which they did the job. I'd highly recommend them. read more

These guys do a professional job! Very friendly folks. The part I liked the best is that the repair they did, was as if it were their own car. Robert, Josh, and Jodie are all a class act. This was the 2nd time we brought a repair to them. read more

Great place, great people, and even better work. Not like other places where you just feel like another $ to them, Contours cares. Highly recommend read more

The friendliest people I have met, I went here because of the reviews on yelp and it was clear this place is what they say it is. Definitely would recommend! read more

Got my 1986 Monte Carlo ss appraised for a quote, car got hit by shingles and completely mangled the paint.car was taken in December 4 2020 after they worked the job out with the insurance company.The car was going to get completely resprayed I decided to get the rear bumper , rear taillight housing and tailights switched to 87-88 style and also replace door seals with adjusted to close the door easier (you would have to really push it to engage fully and windows were not flush with the seals ) out of pocket . Josh assured he could do it and I would love the end result. a little while later and I got the car back march 29 2021, sun was already setting and I was so excited to get my car back! Once I get to see it the next day in the sunlight I noticed a bunch of flaws for a car that just got repainted. color of the car didn't Match Remotely close to old one rear trunk and bumper didn't align, fish eyes, and dents in the hood roof, cracked paint, doors were never align or adjusted (door pin bushings were never replace so how could you make adjustments) List was never ending . I took it back and they gave it another shot . keep in mind I wouldn't get any updates I would have to call to check in on my car through this whole process .I stopped by April 16 2021 since they would Just say were waiting on this or that or that we're working on it .Just to find my car pushed to the back. half finished while they worked on new cars that came in. Got my car back April 29th still was not happy since the color was off and we had little to no communication but to them this was the best they could do and I took it. now just yesterday January 13 2022 I pulled the car out and washed all the dust off from being in storage and found the paint bubbling. I called them up today Jan 14 2022 just for to say they are not going to do anything about it, it has no warranty, and car had old paint on it and that caused the bubbling. I uploaded pictures to show everyone the headache this has been. I tried to help the little Bussiness just to get what everyone fears from doing so. Car has fresh paint and I can't even tell people about the place due to all the troubles and poor quality I know this was long but I didn't want leave anything out from this costly experience read more

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Just blown away by Josh, Jody and the the rest of the team. Excellent customer service. The quality of work was top notch. They definitely want to make sure you leave a happy customer and that they did. The attention to detail and how they always keep you in the loop of what's going on is something to be witnessed. Just a warm and cozy shop makes you feel right at home. Thanks again! read more

I've been a customer of Contours Auto Body for many years and have always been impressed by the quality of the work and the honest and ethical treatment. Josh and Jody simply have created a great business and I've recommended them to many people who've had similarly great experiences. I very recently had a 20 year old Toyota with body damage but also general wear and tear - and Josh made the whole car look like it just came off the showroom floor. Highly recommended! read more

In the past 2 years, I have brought my car to Contours for various issues. The first time was to repair damage as a result of an accident. Jody, who works in the front office, was very helpful in dealing with the insurance company. She happily jumped through their hoops so that I didn't have to. Her wonderful service saved me a lot of time and aggravation. She even helped me reserve a rental car. Josh did a great job replacing the dented door and trim. It looks as good as new. I have brought my car to Josh and Jody several times since to address various minor issues. Josh makes the repairs very quickly. And Jody is always wonderful to deal with. I would not hesitate to refer family and friends to Contours. read more

I took my car to three different body shops for quotes. Contours quoted me $50 more than one shop, and $120 more than another. Unfortunately both of these other shops could not get my car in for nearly a month while Contours could immediately so I ended up going with them. Is it any wonder they had no wait? After getting my car back I noticed a number of issues with the repair job. The clear coat was full of little bumps and nubs as if dirt or debris had been trapped under it. There were a few dark spots in the paint color. There was also a nasty tape line. Where they had sprayed the clear coat on the entire rear bumper was much duller looking than the rest of the car I brought the car back to get these issues corrected and all they did was polish the car down. They tried to tell me the tape line was from when the factory painted the car. I find it hard to believe the manufacturer would put an uneven tape line on the car considering how they paint entire panels of cars. The car still has the tape line and looks much duller than the rest of the car. read more

I have a 1988 Pontiac Firebird, all original with under 40,000 miles. My right front fender was damaged (hit and run) in a grocery store parking lot. I took my car to Contours for repairs. Worrying about the color match. When I picked the car up I couldn't believe that they matched the color perfectly on a 32 year old car. GREAT JOB. read more

Great work, professional and honest. It's a pleasure to do business with Jody and Josh. Did a great job on my Taurus and came back to see them weeks later with a hood replacement and paint job on my daughter's VW Beetle. Black Taurus paint job with flake looked great. Matched 17 year old paint job on the VW with precision. Highly recommend. read more

Josh and Jody have established an exceptional business built off hard work and excellent quality. I have referred several customers to them and every single one has come away extremely satisfied. Josh and Jody are honest, reasonable, and talented in what they do. I wish I could find more businesses to recommend with this much confidence! Thank you for all you do, Contours! read more

Friendly people passionate about cars. Great communication before and during the repair work. Jody even provided picture updates as the work progressed. The quality of the work and attention to detail was phenomenal! Highly recommended for your next project, big or small. read more

I will first start this review by saying that I really love my car. So, when I found scratches on the hood I was very upset. I tried to take care of it myself without any improvement. I had to find a professional to fix this problem. I got on the internet and I found Contours Auto Body and two other shops. The first shop I visited was this one and I was immediately impressed with the cosy yet professional look and feel of the place. I was delightedly by the person at the front desk (Jody I believe her name was) and a very friendly dog. From this point forward the customer service that I received was at the utmost level. I then met with (I believe) Josh and his service was equally great. He explained to me what he had to do to fix my problem and also how long it would take. After going back to Jody and receiving my quote I was surprised at how reasonable the price would be. I than took off to meet with the other two places I had looked up. After receiving all the quotes and comparing the services. I chose Contours. Out of all the shops this one had the best customer service with the best price. The reveal: After a few days without my car it was finally ready for me to pickup and when I did I was not disappointed. My hood looks better now than when I received it from the dealership (this is a new car by the way, not used). I was in a state of shock and awe. I still cannot believe my car could like so good. I am very happy I made the choice to go with Contours Auto Body. This will be the place I will be sending my friends and where I will be getting future body work done. read more

I went to Contours to have them repaint a motorcycle part for me. They were honest and couldn't do the paint job for me. It was a specialized chrome on plastic job. In the end, they advised that I could probably order the finished part online which I did. They took the time to look at the part and come up with the best alternatives. Even though they didn't end up painting the part, they were extremely gracious and helpful. I won't hesitate to bring larger projects to them given their bias for customer service. read more

I cannot say enough good things about this establishment. I don't even know where to start, I love these people. I was referred here by Douglas Automotive after I backed into my sister's driver's side doors in the driveway. I went to Contours and met Josh and Jody and their adorable dog. They quoted me at less than half of what the other shops did. It saved me over $1000 and my sister's car looks better than new. On top of that they came in $20 under the quote they gave me and gassed up the car! I want to invite them to Thanksgiving and Christmas and my wedding. Contours is a wonderful, honest body shop and I highly highly recommend, obviously. read more

We were having a lot of issues with insurance and the places they tried to send us after I was rear-ended. Luckily we found Contours! Jody was awesome from the moment we talked to her. We explained the situation and she could tell I was super frustrated. They happened to work with the insurance company that we were dealing with and from the instant I spoke to her, I knew we were in the right spot. She reassured me right away and got to work. She took over dealing with the insurance, set up a rental car, got the car in and after an unexpected mechanical issue, also coordinated with a great mechanic shop across the street. The repairs were done well with QUALITY parts (all the other places wanted to use junk), the communication was great and they even fixed a broken door handle piece because they noticed it and thought one of their guys had done it. It had been broken so long that I had forgotten about and might have never noticed but they TOLD me they broke and fixed it which I thought showed a lot of integrity because most places probably would have said nothing. They also stayed open a tiny bit late for us on the day of pickup because with getting off work, both of us having to meet at the rental place and then get over there to pic up our car, we couldn't make it and needed those extra few minutes. When we got there, she explained everything and gave us all the necessary paperwork and we were good to go. I am so thankful we found them! I would recommend them and will use them again for any future auto body needs. It's hard to find a good place that doesn't take advantage nowadays! read more

Josh and Jody remain excellent. They did a fantastic job blending in the paint on my Acura MDX. The task was finished on the day they originally told me. read more

Josh and Jody are awesome. They do great work and are really nice to there customers. My 2 month old pilot looks brand new again. Thanks guys. read more

My husband and I had the best experience with Contours Auto Body Shop in March 2011. We took our minivan in for some major repairs and Josh and his team did an outstanding job! Their shop went above and beyond our expectations! Josh (the owner) met us after hours to go over our damages himself and he was always in contact with us the entire time our car was being fixed. Not too many auto body shops show their customers such attention! On top of the great job the did they were even willing to pick me up at my home so that I could pick up my vehicle once it was repaired! read more