Very terrible experience and unsupportive customer service! The lead time was much longer than other stores. They would never call customers when items have been in stock. Instead, you need to call them again and again. read more

Great store with a lot of choices and employees are very knowledgeable and helpful as well. The Assistant Manager of the store knows EVERYTHING there, it's location, and his professionalism and customer service skills are a ways right on spot! read more

"Gary" in the specials orders area was the most unfriendly, unhelpful, and belligerent person that I have encountered at HD. As a very long term customer, I find this lack of service and behavior to be unacceptable. read more

Yes it is cheaper than other stores but so is the quality. If you compare the product to other stores you will see why the cabinets are cheaper. I also didn't like the service. No one asked if I needed help and when I asked customer service questions, they brushed me off. As a female, I felt like they had an attitude as if I should know certain things (gender discrimination at its finest). I won't be buying anything from here. If you're looking to go cheap and you know what you're doing (don't need help), this is your place. read more

Dont waste your time and money. Customer service was zero. In store, there was so many weird rule. For example, if you bought stuffs, you paid money but store did not hold them for you. If someone came to store buy same stuffs and wanted to take them; they will sell same stuffs to other person even you already paid for it. Also, store asked you to sign the paper ; product looked ok, no return. WFT.. One american lady liked to yell to customer. She should not work there.. The worst customer service.. read more

I went in looking for a small portable A/C Unit, I saw that there was 1 left on the floor so I went to ask if there was any more, they replied with no at the customer service booth which was okay. I asked if there was anything I could do about the display because it was damaged, scratch, and the buttons were worn off but due to the heat I was desperate, so I asked if there was anything they could do about the price even 10$ off they nodded and looked away. Good luck selling the item. Customer service people get a 0/5. read more

Incompetent staff here will mess up your order and lie about it. Ordered windows over a year ago paid in full and store manager Billy botched the order and tried covering it up. Avoid at all cost, staff here are morons! Pending law suit for the same reasons everyone else is complaining about. read more

You would be hard pressed to find a dumber or more lazy bunch of employees. Nobody knows where anything is. There are 10 people behind the front counter blabbing and typing into terminals but nobody out in the aisles. I thought it does not get worse than Home Depot but HD has managed to fall below that low bar. Wow...just wow... read more

I totally agreed with the previous reviews: people from customer service are super rude, and cashiers do not even know where to scan the barcode... i don't understand how they train their employees. read more

I now see why the place is always empty, very few people shop there. I arrived to go to the drive thru lumber yard and the guy at the gate was a tough guy, he stood in front of my truck blocking me until I put my mask on to enter the parking lot. He could have cordially reminded me to put my mask on before I enter. Normally I put my mask on when I enter a store, not when I enter the parking lot. He could have simply told me, " hey you need to put a mask on when enter the store like all other normal businesses" but instead he was a big jerk tough guy with no customer service sense yelling at me from the front of my vehicle. Good luck. read more

They delivered the wrong item, the said they would pickup in 3-5 days, no one ever showed up. They then arranged a specific date for pickup, still no one ever showed up. This company is a scam, do not do business with them. read more

This building hardware supplies place is excellent. You'll expect very knowledgeable team and relatively competitive prices.

5 star customer service. I had some issues with an order for my selfish reason but they were very helpful and so patient. Highly recommend this company. read more

The HD New home solutions is amazing if you're serious do-it-yourselfer. You'll say so much money by not going home Depot or Lowe's, and be a lot more confident in the work on your own. The displays are constructed just the way you would do it in your home. They got a great veterans discount as well. read more

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Interesting place. This is for mostly contractors. Not too much stuff here for individuals like you would see at a home depot or hardware store. The first time I came in the place struck me as a discount building supply store. The only exception is that there wasn't much of a discount. There are some items that have good prices, such as the doors, windows, mouldings, and some close out items. Other than that the prices are not that great. The do have a good supply of cabinets, but I wasn't too impressed by the designs and again the prices were not too impressive either. I would recommend this place to someone who is looking to remodel a home on a budget perhaps to sell, and needs some building supplies. Doors, mouldings, closeout hardwood floors, or tile. Other than that you may want to stick to Home Depot or Lowes. read more

I'm a typical do yourselfer handy man around my house. I find I can typically fix most things around my home in less time than it takes to make the phone call to a repair man and explain the problems. And I typically avoid the frustration of the poor quality workmanship that I receive by just doing it myself. Now for the HD supply. They are better than the highly advertized Home Depot's and Lowes. Their products are better quality and you can typically find more heavy duty industrial grade item's here that you would ever find at the other stores. They have a great rental department for the heavy duty tools that you need on occasion. Their prices are far better than most rental yards. The staff has always been friendly and helpful to me. Thanks for Giving me the option of going to HD Supply. You have my business. read more

I have been here many times, great for people that are remodeling their house I call it the "Home Depot Costco" casue this place is huge! Staff is pretty cool, and they have a good selection of contractor size supplies....if packages at Home depot or Lowes are too small go here for the super size items! read more

HD Supply has better pricing than both HomeDepot and Lowes. It's a convenient location and good for contractors or if you know what you are looking for. This place is especially good if you are buying bulk. However, if you are a clueless consumer, then it's better if you go to the local HomeDepot because their staff is trained to give support on the retail level. read more

As a home owner looking to rent tools instead of buy, I originally thought this place was a gem. We went in looking for mitre saw and pneumatic nail gun for putting up crowne moulding and base boards. Unlike other places, they rent good equipment at reasonable prices. The staff person who helped us on our first visit was extremely helpful, knew what he was talking about and was empowered to make decisions. It turns out he was a regional manager - so he was great, but on subsequent visits the help was not so good. The air compressor for the nail gun was brand new, but the blade on the mitre saw could have been sharper. read more

I like this store as they do have good parking and have house renovation products at good prices. However - don't expect to get much help from the staff - which are always busy or hard to find. It took 20 minutes once to get someone to help in getting a flooring product. The grils at the counter - had no clue and asked If I knew the Item number for plastic bags (why would I know their product Item Numbers ?) Anyway - this is one of those places where you should check out after home Depot - and if you know what you looking for as you can get it at a good price read more

Contractors' Warehouse - Building Supplies Near Me - Santa Clara, California

Ok if you're looking for a Home Depot alternative this is your place. I wouldn't say it has as much as 'stuff' as Home Depot, it's missing carpet, they only carry a small amount of tile, no appliances, no garden section. What they do have in stock that's unique, is premade cabinets, granite counter tops, Fancy Entry Doors (at great prices), a huge drive in section to pick up lumber, large window and sliding glass door section. I've compared prices and they beat Home Depot easily on every item i compared. I highly recommend visiting since it's almost always empty, so it's easy to get help if you can't find something. read more

Prices are very competitive. Ask for Ro - he's knowledgeable and very willing to help!

I love this place: prices are great. you have to be a do it yourselfer and be able to distinguish the quality you want.... I love it. the staff is awesome, always helpful. I've purchased several items when working on the house. read more

Timothy was a very great help he assisted me with some doors. He was very helpful and very knowledgeable. I am going to come back again. They have a great team down there and Santa Clara read more

Our heart Tim and his staff, Danny and Vanessa. Without your AWESOME, patient and knowledgeable service, our house cannot finish within 3 months. We start building our house 2 and 1/2 months ago and meet Tim in HD supply. Lucky we, Tim's customer service is amazing. He proved himself to be very Knowledgeable leader to answer all of our questions for house remodeling. He is amazing patient too. Every time when we stopped at HD, he is always willing to go extra mile to help you find something you need. Even he is unavailable, he is still reachable and direct you to someone in his staff who will help you. If we order wrong materials, he has no problem to exchange or full refund. He gives you a realistic view of what you need and don't need, then tells you that prices in HD is very very competitive and will match price on other retailers. Thank you all, Tim, Danny, and Vanessa, for your AWESOME, patient and knowledgeable service. Without you, our house cannot finish within 3 months and save us lots of money without your super fast delivery arrangement. BE SURE ASK Tim or his staff, when you stop HD and tell them what you want. They will give you a realistic view of what you need and don't need. You will always get fast, efficient, effective and amazing service. read more

This place caters more to contractors and building managers than homeowners. Among other purchases made there for my fixer-upper, I got a good deal on very large mirrored closet doors. They carry the type of product you would be looking for to remodel a rental property or a fixer-upper and you won't get much service, but the pricing is good and if you know what you are looking for, this is a good place to shop. They also have a well stocked equipment rental department. The equipment is in good shape and reasonable daily rental rates. read more

The store was clean and well stocked. There is a wide selection to choose from. The employees are very helpful and knowledgeable especially Tia. She assisted me and helped figure out where things were and her smile and patience was a delight since I was confused about many things. I tried home depot before and got frustrated since I got no assistance. So Tia was an angel to me. I will definitely return for all my home remoding needs just because of the customer service. read more

Awful company. Good luck getting your product. Placed order on 7/8/21. Never received but did get charged. Was able to credit in September over two months later. Was given many excuse. Upper management does nothing to help. There website talks about next day delivery and how committed to customers they are but it is all false. Have written many email and received nothing but excuses. Maybe I should get a job there and clean house. Placed order 9/22 with delivery for 9/24 guess what NOTHING from this order but they did deliver a box from 7/8 unreal. I cant even make this stuff up!!!!!!! read more

We are in the process of remodeling our kitchen and decided to pay a trip to this store. I have passed by it many times, but never went inside. My wife and I have been to HD and Lowes but got thrown around between departments and can't get a big picture what our options are for different kitchen remodel options. When we arrived, we stopped by the cabinet area and an associate Ro approached us and asked if we need any help. He walked us through different cabinet setups and how to read labels, pricing etc. Then we went to sink area, windows, flooring choices. Ro gave us good lessons and insider recommendations. It was an eye opening that Ro would explain to us so many things with his great knowledge. While I was looking at some products, I also check the pricing online from HD and Lowes, HD Supply was clearly at least 15%-20% cheaper. We will definitely go back. read more

Home owner here.... This place located in Santa Clara is perfect for the DIY er who is looking for building supplies. They stock everything you would need for a remodel or building a home from the ground up. The biggest selling point for me is their drive through lumber yard. Just load up all your large heavy items into your truck and an employee will count and write an invoice. Lowest prices too. Don't expect customer service to answer building or Repair questions.Employees are there to take your money or stop you from shoplifting . You probably should go somewhere else if you have project questions answered. Hd building supply is my go to place now instead on home depot or lowes. read more

HD definitely needs a better management team with more experience staff that could help people out with more patience. I did a few special orders with them, yeah... the price was fine but the service need to be improved. follow up. follow up. follow up with them for update is not working well all the time. I send my guys out to the field to help unload delivery. HD never showed up and I called in they could simply told me the order is not ready for delivery yet. Why not update to client a day earlier. I am very disappointed. I really like HD supply, but not the management today. read more

A couple weeks ago, I went into HD to purchase an interior kitchen door and an exterior front door. I asked a friendly gentleman, Ro, for help. He went above and beyond and assisted me in picking out both doors, and locks for the doors as well. He even helped me load them safely into my truck and they arrived home in one piece without a scratch due to the care he and his co-worker took in loading them. Ro was a new employee, but you couldn't tell by the way he was able to answer my questions and guide my purchases. I had a great experience at HD- thank you so much, Ro!! read more

These people working here are all complete idiots. I witnessed one employee telling off another one and they are all young and don't know what customer service is. One guy standing outside pacing back and forth and he's on the clock? Come on HD step up your game and hire individuals who know what the hell their doing. read more

Great prices, huge inventory and the drive thru lumber yard is always clean and everything is clearly placed and organized. Most of the staff has been nothing but friendly, knowledgeable and helpful! Recently though, we went to HD supply lumber yard and had a strange interaction with one of the workers. My S/O has been building a shed in our yard and had to pick up a couple 2x4 by 10. Rather than greeting us and allowing us in the lumber yard, the worker decided to comment that our Prius was an inappropriate car to bring into the lumber area and sat there restating his opinion without letting us in? My S/O said "Okay, thanks" and motioned for him to let us in. He did so. We grabbed 5 2x4 all of which fit inside of the Prius. After the same employee wrote us up a receipt, we pulled up in front of the rental machines and my S/O ran inside to pay. The same employee made it a point to let me know we weren't appropriately parked which no one had told us before and said that the car was in the way of trucks coming in and out of the lumber yard parking lot. I told him I would let my S/O know but he insisted that we couldn't park there as if expecting me to move the car right then and there. My S/O was in and out within 5 minutes time. So it didn't seem to make sense for me to go inside, grab his keys and move the car at that point in time. Especially because we were one of two customers in the lumber area for the entirety of our trip. I've never dealt with such an opinionated worker at HD Supply and have never been approached with anything other than a helpful attitude, this man seemed to have some type of vendetta from the moment we pulled into the yard. We will definitely be back and I would like to assume he was just having a rough day as we all do! 4 stars for a very awkward visit. read more

Bought a few things here for a recent building project. The prices can be better than the big box stores, but you have to compare. The big plus was smaller quantities of some items than I would have had to buy elsewhere, and the wood was clearer/better grade in two cases. I liked the drive through lumber area, but paying for it and then leaving was a hassle. read more

As new home owners we have been so overwhelmed with all the DIY options and idea. One of us may also want to be Joanna Gaines (grey! SHIPLAP! Barn doors!) Knowing we needed flooring ASAP a friend told us to check out HD. I'm so glad we did! This was our second trip and a total success! Walking around we were greeted by Ro. Honestly I wish every place I went to had employees like Ro. He was honest (he would tell us when he didn't know the answer) helpful, funny, and went above and beyond. He literally spent an hour walking us thru the store. We ended up buying all our flooring, and paint 100% because of Ro. We know we will be back as we find more projects, hopefully we get to work with Ro again! read more

We did not feel homely in the shop, the customer representatives were always in kind of hurry, we did not get the attention as we deserved. While we were doing serious shopping, just because of this experience, they lost our business. We are going ahead with other option. read more

I always see this store on the corner of Bowers and Kifer, but didn't know what it was. I stopped one day when I had extra time and I was pleasantly surprised at the prices and selection of goods they sell. I am going there for all my building supplies and hardware needs from now on. read more

They advertised free shipping and had a low price on the small item I wanted. Seems odd but fine. I jumped through their hoops, entered all my information and created a user account. At checkout I discovered at $10.00 handling charge and "tax" calculated at 21% of the purchase price. Should change name to Dewy Cheetum & Howe read more

I don't usually write reviews but I think it's important for people to know to be careful with special orders from HD supply. I special ordered a door and waited 3 months for it. I confirmed a few times during the 3 months process and they kept giving me the same delivery date. On the day of the delivery I was told there was no door for me and I would have to wait another 3-4 months for the door to arrive. After speaking to the manager, Billy, I was given only the option of a full return or to wait another 3-4 months again. At that point I had already lost faith in the process- what if I wait and then there still isn't a door? What upset me the most was that HD supply kept saying it was a vendor issue, but they never told me during the 3 months I waited that there was a delay. What made it worse is that they never apologized for the lack of communication. I'm not even sure they actually placed my order when I fully paid for it. read more