Amazing service, called and asked if he could fix a headset. While they do not advertise for this,…read morehe told me to come in so he could take a look. A couple minutes later, comes back, fixed!! Leo is caring and willing to work with you, wants to see customers happy and willing come here again!

I brought my laptop in for repair (power failure) and was initially told by the technician that it…read moreshould be fixed within a week. Since it was during a holiday, I didn't want to bother them too much, but I didn't receive any updates for nearly three weeks. When I finally called to check the status, the owner told me they couldn't repair it. While I understand that not every repair is possible, I would have preferred to be informed sooner so I could retrieve my laptop. Later that same day, the owner called back and said they might be able to source a donor laptop to swap parts and asked for an additional two weeks. I agreed to give them more time. However, after the promised 2 weeks, I still hadn't heard anything, so I called again. The owner didn't have an update and asked me to call back the next day. When I did, the owner became upset, claiming he had told me to call back at noon, which he ABSOLUTELY had not. Why does it take a day just to check the status anyways? BTW I called at 11:50 am! Are you F ing kidding me you are upset for 10 minutues (which I was not even aware of) after a month of no response? His reaction was VERY unprofessional. He then calls me for the first time at 12:00 pm to tell me they still couldn't fix the laptop. I picked up my laptop and took it to an old friend who used to do repair work. Even though he's semi-retired and farther away, he diagnosed the issue correctly and had the laptop running again within three days. This may have been an isolated experience, but I highly recommend you avoid this place. I won't be returning!

This is like a not as fun to go to Fry's if that makes any sense. I will never forgive late stage…read morecapitalism for taking away my fun super themed and unique architecture electronics store for minimalism NPC slop, but that's neither here nor there. I have seen the giga lines for Micro Center during the graphics card boom. Horrifying, but I feel like that's what mostly contributes to the super low ratings here, and a LOT of them, mind you. But it also might be due to people malding at spending a lot of money on something that didn't work for them. I was here window shopping, we are not the same. Plenty of parking the Saturday afternoon that we went. There was staff everywhere in every section, 2-3 of them even, who were ready and there to answer questions or guide you to where you need to go. Definitely a tech nerd's paradise if anything. They have a Tech Bar there, a station to build your own computer, and I think the most unique thing that they have here is the extensive in person shopping for 3D printers and the different color filaments, if you're into that as a hobby. There's things for gamers (even a lot of set up for gaming racers - a lot of which I have never seen before then), people who like to build and DIY things, consumer electronics, and even figurines and toys, for kids who are there too, I suppose. Not bad to peruse through.

Been here a few times and always pretty disappointed. I only go here because they carry the…read morefilament I need for the 3D printer and occasionally they have some parts for it too. But I will 100% say they are not disabled person friendly. If you have seen my other reviews then you know I'm disabled and use forearm crutches to walk. While this store does have an electric shopping cart. Or EcV with basket. It is usually not charged and it is falling apart. The store has ONE. Only one and it is completely falling apart. Some of the aisles are not accessible in the cart either. Now let's move on to the staff. While the manager will tell you they have 5 people in the 3D printing area I can rarely seem to find 1. When I do happen to run into somone they will tell me they are way too busy to help me out or be downright rude when asking them about inventory of an item. They have told me to just scan the sample color strip and wait for it to open on the machine. They have this machine on the wall that stores most of the filament and will retrieve the color and type you want. Well that's all great in theory. If the machine was loaded properly with the colors and type of filament in the right location. That doesn't seem to happen often. Now there is some good stuff. They have a nice supply of other items. Similar to maybe what Fry's electronics use to be but on a much smaller scale. You are definitely going to pay a high price here. Most things have been marked up incredibly high. But I mean you're paying to get it then and there. They have some things with decent prices. So make sure you are checking the prices at other places before you commit to spending $25 for a pair of pliers that can be purchased elsewhere for $4.99. Exact same product and packaging. All in all go here if you MUST. Otherwise avoid at all costs. The staff is minimal, untrained and rude. The disabled access is not the greatest. The best thing about this place. They had a restroom and it was clean.

The hinge on my laptop broke and when I called the manufacturer, they said the computer was too old…read morefor parts. They suggest for me to get a used one and take parts off it for mine. I went on EBay and found just the parts I wanted! I guess the hinges on these models break a lot? I was able to contact Tech Expert Guys to do the replacement for me. They are close to my house so it was very convenient. The overall experience was very professional and the turn around time was fast too! Now my laptop looks like new and extend its useful life.

I have been to Sal & the Tech Expert Guys two times now, and despite having different issues with…read moreeach visit, both times they have managed to completely resolve the issue at hand. I like how honest they are with their work, as well as providing alternatives to work with the customer. Their response time on Yelp for a quote & their service overall has been completed in a timely manner, too. While their pricing is on the higher end, I know paying for their services is worth it since it is guaranteed that your device will be thoroughly repaired at the end. In addition, as a returning customer, I thought it was considerate how they had a history on my device based on my last visit with them. Those details mean a lot to me, and with that said, I highly suggest the Tech Expert Guys for your tech repair needs!

Jeff once again proved to be THEE man able to provide me with technical expertise, solid product…read morerecommendations, along with prompt delivery on a replacement/upgrade laptop. Be sure when in need of any PC, laptop and/or data recovery services, make a smart decision, and contact Jeff immediately!

Jeff has been very helpful to me with my computer problems for many years. I have used his services…read more3 times and will continue to do so as his work is excellent. Highly recommend him. His prices are very reasonable and he is very helpful. Thank you again Jeff. Ela

Who knew high performance laptops would be such a pain in the butt to find a AC adapter/charger…read morefor?! I went out of town and forgot both my charger and docking station at home. The only computer store I could find in the high desert was a Best Buy. I looked up the wattage I needed and figured 100W would be fine. Well, 100W was not enough for a high performance laptop like the Dell Precision 5690. The 100W got me through the day, however, I kept getting messages from my laptop power couldn't be optimized. A few weeks later, I found the boxed charger in my trunk and had forgotten to return or exchange. I decided to go to my local Best Buy in Costa Mesa to see if anything could be done. George in customer care and was so upbeat and friendly. I explained my situation and he carefully reviewed the package. He was curious to see what I was running since it seemed 100W would work on just about any laptop. He chuckled when I told him. I guess the man knew a little about laptops lol I SO appreciate his help as not only did he resolve my unfortunate situation, but did it with such care and style. I've purchased most of my electronics from Best Buy (last purchase was a nice 65in OLED LG tv which had great value with beautiful picture and sound). I will continue to do all my electronics shopping here because the customer service is second to none. Shout out to you, George. Thanks again! Plus, how can you not go to Best Buy when it's so nostalgic? I don't know how many hours I'd spend here checking out all the latest CDs and DVDs released. So many fond memories! Highly recommended.

We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....

I cannot recommend Kevin at Experimax enough!…read more I originally came in trying to figure out why my laptop wouldn't turn on. Kevin took the time to thoroughly explain that an overheated battery caused a short on the motherboard, and the processor had been fried. What truly set Kevin apart, though, was everything that came after. I was completely torn between repairing my laptop or buying a new one. I spent months going back and forth, researching laptops for photo and video editing, and throughout that entire time Kevin patiently answered every single one of my (many!) questions. He helped me understand specs, gave honest, knowledgeable input, and never once pressured me into making a purchase. That level of genuine care, integrity, and expertise is rare. Kevin's guidance made me feel completely confident in my final decision--I ended up choosing the perfect laptop for my needs (which I'm writing this review on now!). If you're looking for someone who is extremely knowledgeable, patient, and genuinely cares about helping you, go see Kevin at Experimax. Easily one of the best customer service experiences I've ever had. Thank you, Kevin!

Extremely helpful and great service. Repair tech was knowledgeable and was able to help same day.read more

I had a computer emergency right before I took the California Bar and they fixed me up immediately…read more I am forever grateful to these people.

They got me right!! Very quick turn around times and honest! Came in with my slow laptop and they…read moresped it right up. Said I had too much "bloatware"

Moudi was an incredible asset in resolving our network issues after our business acquisition. He…read morehas us set up and running on our own network, matched our static-IP's for our digital printers, fixed our shared drive issues, set up our new WiFi network, removed obsolete equipment and even linked our security cameras to the network as well. He's our go-to from now on! 10/10 recommend. Responsiveness was off the charts good as well, came the same day! You can stop looking around, this is the one.

I am so happy to have found Smartology! First of all, you are working with a group with years of…read moreexperience in all levels of IT. I live in a 1990s home that wasn't built for today's networking and security needs. Their team basically modernized my home to a "new build" and even prepped it for the future. From consultation they heard my needs and then brought their professional insights as well. We did Ethernet runs to multiple rooms of a two story home for data ports, APs, cameras, doorbell, and home network server. They have experience with all platforms especially the ubiquiti system i chose. They were willing to educate me and walk me through exactly how everything would be done. And like any project they were able to trouble shoot and find successful solutions. I am very happy with the service and expertise. We are already making plans for future projects. It's an easy choice, choose Smartology.

I come here often for my cell phone screen fixes. They are quick and reasonably priced.read more

The flashlight & camera crapped out on my Iphone 14, so I dropped by HB Laptops to get a quote. I…read morefound out Rex from Fryed Phones was no longer around, so Jack helped me out. Jack is so honest he told me it would take a day or so for the parts to come in, and asked me to return on Mon. He didn't want me to be w/o my phone unnecessarily. I returned on Mon, and Jack repaired my phone 1 hr ahead of schedule. He also offered me a cash discount. I thought the price for service rendered was very fair. I'm glad that an honest businessman like Jack is in our neighborhood. I would rather support a small biz like HB Laptops vs going to Apple Genius Bar, and giving more money to Apple.

Yesterday, I met with an Apple employee named Kayla who told me how the Apple Air IPad works. I was…read morethankful that she was kind and informative enough to help me with how the IPad notes worked. I learned about how to make those pictures on the IPad notes like they show you on the official website. She told me that the IPad Pencil Pro is the best on this. I learned about how to do the stuff. I also love how Kayla gave me some Apple product trivia. An example would be that I mistakenly thought someone's phone number in the notes was about to be misused by a creepy stranger, but Kayla told me that it's a sample number created by Apple. She was also transparent on me on when the IPad Air M4 and the 17e release dates. She told me that they'll be arriving to the Apple store in-person next week on Wednesday.

A Shoutout to Bailey at the Genius Bar…read more I have to give a huge shoutout to Bailey at the Genius Bar for turning what could have been a routine visit into a standout experience. I brought along my friend Cynthia--who, bless her heart, can be a bit much with her endless questions and objections. But Bailey didn't just handle it; he embraced it. He answered every one of her questions with a smile, defused every objection with patience, and managed to keep the whole interaction not just smooth but genuinely enjoyable. What really stood out was how Bailey made us feel like we were having a great conversation with a friend, all while providing top-notch service. He took something that could have felt like a chore and turned it into a memorable, above-and-beyond experience. Honestly, Bailey set a new bar for customer service. If you're heading to the Apple Store, do yourself a favor and hope you get someone like him.