Fitting room line is too long. This location needs to provide more fitting rooms. I waited 15…read moreminutes. Unacceptable.

Found a couple of items to try on and the employee in the fitting room was so nice! Unfortunately I…read moredidn't get his name but he was so helpful to me and others, offering to grab other sizes for everyone. The item that ended up working out for me was on sale, so I got a better value out of it. I would visit this location again!

Mango is so underrated! They have the best selection of trendy, stylish clothes and doesn't make…read moreyou feel broke. I came in looking for a specific item and one of the sales associates made sure I left with the exact item I wanted even though it was so hard to find. Extremely nice and helpful staff!

Well maintained store. Aesthetically beautiful, organized, neat, clean. Easy to shop, look at…read moreitems. Great quality as well. Good customer service. Recommended.

Selling current new inventory items as Final Sale (printed in small print on the tag) but not…read morebacking it up with explaining that to the customer when checking out is just bad business. Mark the receipt as final sale or notify the customer. Won't be shopping here again.

Lovely store with really cute clothing! The prices are average. If you go to any bitoque, this is…read morewhat they charge bc their paychecks depend on what we buy. Overall, I had a positive experience. I tried on like ten items. I purchased two items. I was on the fence about a third item, but didn't get it although I thought the dress looked really cute. They didn't have the color I wanted.

I absolutely love this store! Honestly, almost my entire closet is from here. I find myself coming…read morein up to two times a week -- sometimes even more! The style is amazing and they always have the best pieces. The girls who work there are so sweet and fun to talk to, and they always go above and beyond to help. Such a great shopping experience every time!

I stumbled upon this new really cute Chic Boutique…read more It's definitely a spot to check out especially upcoming Mothers Day. Has a lot of great selections and including matching "Mommie & Mee" outfits along w adorable baby clothes plus good gifting ideas for home decor too. The associate was really friendly. Pricing is decent like any other Clothing boutique with unique items. in the same plaza as Original Pancake House & Clyde's Hot Chicken corner of Kraemer & Yorba Linda Blvd when going to Starbucks. Lots of parking available. #PeyTonsPLaceBoutique #ShopSmaLL

Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

My boyfriend and I came in looking for a specific half button up long sleeve we saw the day before…read moreand couldn't find it in store. We asked one of the staff Eileen, if it was still in the store somehow and she went out of her way to find it the back for us! THANK YOU EILEEN ! We really appreciated your hospitality :,)

I want to start off by saying the the 3 stars are for the store itself not the service…read more The employees were very helpful. We got fitting rooms right away. They asked if we needed help several times. Ashley helped me out in the register and she made my transaction very smooth specially after I expressed how HOT it was inside the store. I could not believe they were working with little to no air conditioning circulating through the store. The store is the reason why the 3 stars. For such a large chain retail store I would imagine they would be able to afford good quality air conditioning not only for the customers but for their employees as well. It was cooler outside than it was inside. I really hope this is being looked into given that we are expecting this summer to be extremely HOT!!! I'd hate to take my business elsewhere given this store is very close and the employees here are great!

I had a very disappointing experience today at Old Navy…read more I came to pick up a prepaid order that was already paid for online. I waited patiently in line at the register and politely showed the barcode for my pickup order to a lady wearing a pink color stripe shirt. Instead of assisting me, she reacted in a very dismissive and disrespectful way and told me to "get in line." I was not trying to cut the line. This was a prepaid pickup order, and I have done this many times before without any issue. The whole purpose of ordering and paying in advance is for a smoother pickup process. If customers still need to wait in the regular checkout line, then what is the point of online pickup? Eventually, when I reached the register, the manager came over and processed the order. He confirmed that for pickup orders, customers only need to show the barcode and the staff will bring the item out. That is exactly what I was trying to do from the beginning. The situation could have been handled professionally and respectfully. I hope the store provides better training to ensure customers are treated fairly and consistently

This review is just purely on customer service. I stopped by at this Carters location to shop…read morewinter clothes for my 3yr old daughter. I went inside the store around 10:10am, and i was greeted by a male employee. I stayed in the store to shop around $150 worth clothing for about an hour.. the employee named Robert asked me if i was doing ok and made sure i was finding things right. He also offered me a store bag for my convenience. He was definately nice and cool. Another employee...a female girl also asked if i was doin good. I just assumed all employees were trained well. Until then, everything was good. After an hour, i brought the bag full of clothes..the girl rang me up and put my phone number for customer info. As she was scanning, i noticied an ad showing 20% discount offer starting next week. I asked her if they were able to apply that since im shoppin anyways. If not i wouldve cancel the transaction and came back next week bcuz 20% is obviously alot. She told me since im enrolled to their email list, i have to find the email and show her the coupon. I told her i never received them and as far as i could remember, i havent received any in 2017. She insisted for me to look up the email and find the coupon...and i felt like she wasnt gonna do anything unless i find the coupon. I asked her if there was anyway she could allow the discount...since there will be same discount next week... she did not want to look for other options. I definately felt like she wasnt trained properly to handle these types of situations with the customers. I was feeling lil upset the fact that she was definately not tryin to help me as a customer, but more like IF U DONT HAVE A COUPON, YOU WONT GET A DISCOUNT attitude. She did not disrespect me , nor gave me an attitude, but there was a sense where anyone couldve tried to resolve this matter better. But all of sudden, Robert saw what was goin on and gave her a employee only code to get me the 20% discount. Tada! I knew he was nice guy. I think Robert is the floor manager , the way he was running the store. It took off almost $30 from my original total and as i was about to leave, i thanked Robert for his help. I was sick all week and drowsy..but Robert made my day from leavin the store pissed to .. leaving the store with thankful mind. I definately did not deserve it. Robert's critical decision to satisfy a customer WANT helped me stay a Carters customer. I will always come to this Carters location because of Robert. I usually goto old navys, but those little things that nice ,kind hearted people do....will change my way of shopping for sure. Thank you Robert, have a wonderful holidays and i hope u have a sucessful career ahead of you going forward. Retailers need more leaders like you..to keep customers coming...

I went shopping at this location on 9/10. I'm always happy…read morewith the clothes and prices at carters but the attitudes of EVERY single employee in this store was unacceptable and unprofessional! I don't know who is running this store, but the environment is definitely a negative one. All the ladies here had such an attitude, they ask if you need help but when you do ask them anything they act like your bothering them. For a children's store!? Definitely disappointed. I spent well over $200 for my daughters that day. It would be nice if these ladies where at least hospitable. Management needs to check these disrespectful ladies that work here at the La Habra location. Maybe management also needs to be looked at because this environment is horrible. And they aren't even young girls working here, older women, with nasty attitudes! DO BETTER .