Five-Star Review for Courtesy Cadillac I recently purchased my car from Courtesy Cadillac, and once again, the experience was outstanding. My salesperson, Matt, has been assisting me for a number of years, and I have now purchased my last four Cadillacs through him. Each time, he has done a remarkable job. Matt exemplifies superb salesmanship, professionalism, courtesy, and patience. He takes the time to ensure that every detail is handled with care and that the entire process is smooth and stress-free. His dedication to customer service is truly exceptional. I want to give a big shout-out to Matt at Courtesy Cadillac for his continued excellence. If you're looking for a dealership that values its customers and provides top-tier service, I highly recommend Courtesy Cadillac--and be sure to ask for Matt! read more

Purchased a CT5T from Courtesy Cadillac Louisville. Had an amazing Sales-rep Chris Blake. He was very knowledgeable about the CT5T, pleasant, funny, very personable (which I love about a business). We didn't feel like we were interrupting his day or trying to push us out the door. We feel like he was honest about any questions we had. Made our experience very easy and smooth. A very sincere person. We'd definitely do business with them again. Thanks Chris read more

If I could give zero stars, I would. As a long time Cadillac customer, this dealership is the absolute pits. They have zero customer service and I mean ZERO. No communication whatsoever and they simply forget about you while stuck at their dealership. I will no longer take my car here and will inconveniently go to Lexington for service. Wish I'd known this was the only dealership remaining in Louisville. I feel duped! NOT a happy customer. read more

My salesman Matt Gardner did a great job introducing me to the Escalade product line. Purchasing went smooth and his process of walking me through the cars features was very good. Matt really know Cadillac! read more

I exclusively went to Courtesy to have my Cadillac taken care! They did an outstanding job and price matched other places! Sometime over the summer the previous services manager left, & their prices are now ridiculous! Quoted me almost $800 dollars for two tires so I went to discount tire and got the same set for $350! Regardless, I will no longer be a returning customer! if you have used them in the past you should get a quote before taking your car back! read more

Sales did not want to order or acquire the vehicle i wanted in June 2023, so i drove to indy same week to buy my new ct5-v. Now in July 2024 Courtesy Cadillac cant do any service on it as they don't have master mechanics available. Stay away from them, call Lockhart in Indy. Courtesy cadi cant sell it to ya, or service it for ya, why are they open for business I wonder? read more

Title: Unpleasant Experience with Jessica's Customer Service at Courtesy Cadillac I recently had the misfortune of experiencing the worst customer service at Courtesy Cadillac, due to Jessica, a service advisor in the service department. My visit for a car diagnostic turned into a regrettable encounter that left me frustrated and dissatisfied. I dropped off my car for a diagnostic on the suspension, upon learning about the repair cost, I decided to decline the service. However, I would pay the expected $239 diagnostic fee. I received my paperwork and noticed it didn't have any specifics, just "needs struts and mounts". I requested a printout of the part numbers for the identified issues & Jessica outright denied my request, justifying it by stating, "You declined service so we can't give that information...That would be like giving our business to the customers.". This response was not only nonsensical but also disappointing, considering I had paid for a diagnostic. I merely wanted the necessary information to make informed decisions about my vehicle. Instead of receiving reasonable assistance, Jessica displayed blatant displeasure at my request and claimed that it was not standard. But this is a GM store, it is not uncommon for people to request part numbers for parts. I was confused why this wasn't a quickly resolved request. Instead, attempting to obtain the part numbers became an unnecessarily arduous process. Jessica instructed a parts employee "I need struts and mount's part number asap" he asked why, and she said, "because I said so", is this how we talk to our employees here? This fell short of my expectation for a professional and organized establishment. Her demeanor throughout the ordeal was consistently rude, and she seemed angered by this trivial request for information. In an attempt to justify her stance, Jessica sought validation from another staff member, asking, "Does it make sense for us to give that information out?" Fortunately, the response was affirmative, highlighting the absurdity of Jessica's refusal. This unnecessary delay, coupled with her dismissive attitude, made the entire experience embarrassing, a significant waste of time, and easily resolvable through a more customer-centric approach. The culmination of Jessica's unprofessional behavior led me to rate her customer service a dismal F+. I sincerely hope that others do not have to endure such a negative encounter with Jessica at Courtesy Cadillac, and I certainly do not look forward to the possibility of dealing with her again. I ignored the lack of preparation upon my arrival and having to call a co-worker to find my paper work and keys but I cannot ignore this...This experience that has left me questioning the standards and values of Courtesy Cadillac's customer service, and I strongly urge them to address such instances to ensure a more positive experience for their clientele. read more

Experience the Pinnacle of Luxury, at Courtesy Cadillac. From the moment I had to find a new vehicle short moments notice, Joe, Scott and Matt G. Helped me out and sold me my First Cadillac. I've owned 25 prior vehicles all purchased from a dealer. Never have I had such a pain free, family experience. 26th vehicle in 24 years on this earth. I love my new Cadillac and love that when I went to my old high school, to see Courtesy support the rising generation, makes a good impression. Look no further, and invest time into stopping by for Sales, Service, or Parts. From the Fine line of Cadillac's, to the top notch staff, and excellent coffee and amenities, Courtesy Cadillac is your best experience awaiting to be crafted by Matt G. In sales. No complaints, or suggestions. TOP NOTCH. read more

Courtesy Cadillac - 22 MY CADILLAC CT4 PREMIUM LUXURY RWD 4 CYL. TURBO - Car Dealers Near Me - Louisville, Kentucky

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Terrible service experience. Twice in a row now. I would find someone else to service your Cadillac.

I needed to just get air put in my tire.. they were kind enough to telle to come on in even though I had made a later appointment... Took a couple of minutes and I was out the door.. thanks much ... Sharon Horton read more

third time, I've used courtesy for my oil change and miscellaneous routine maintenance items. I always am greeted with a smile, staff is professional, and courteous. They provide a nice waiting room with light refreshments, which is always a treat. Always very gracious would highly recommend them. Would never go anywhere else. read more

Update: my issue has been resolved by Richard Allen, GM. Updated stars to 3. Very nice conversation and he apologized for delay. I have been waiting for 3 months for resolution on a issue I encountered with my 2017 "CERTIFIED" Escalade. I live in Houston and was looking for a specific vehicle. I found it at Courtesy. 2017 Escalade with Kona interior. I had it shipped to Texas and after a week a "malfunction" light came on. We brought it to a dealership in Houston (Sewell) and they stared that the parts that were used in a previous fender bender repair were not certified and so we had to pay $650 out of pocket to have GM parts replaced. The dealership admitted the work was done by them. I have emailed 9 times now and talked to the manager "Cam Meredith" and the new owner "David Murphy" with zero resolution. Why should I immediately have a $650 out of pocket charge on "certified" vehicle??? I'm not even going to mention that the vehicle reeked or smoke and their "checklist" did not include the interior detailing that was supposed to be done. Do NOT buy from them. Horrible communication and follow up. Lots of excuses "new ownership, younger GM that they have ever had" etc. I am now moving on to a demand letter as it seems they cannot be bothered to do the right thing read more

To start off, this dealership was all around one of the best I've ever been too, but there was one thing or really one person that really set the place aside from all the rest. I could not have asked for a better salesman to have associated with than Logan Harris. He Was extremely knowledgeable, courteous, and above all patient when it came to all of my questions and concerns. He made this whole experience an enjoyable one. read more

While shopping for a new car in Kentucky we had a wonderful experience at this dealership. Christopher Jackson and Yohan went above and beyond the normal car sales experience. We had instant answers on questions. They were excellent in communication rather it be text, email, or phone. I highly recommend this dealership. read more

Last Friday we drove off the Courtesy Cadillac Dealership lot with our brand new 2020 XT6. What an absolutely beautiful automobile. This is our 4th Cadillac and so far the BEST! Speaking of BEST, our Sales Professional Frank Ready was absolutely outstanding and provided the BEST service we've ever experienced at Courtesy! And the Best got even Better as we were introduced to Cam the Sales Manager who is a great leader and new addition to the dealership...he worked through every option to get the Best deal that fit our needs. David the Finance Manager is just as personable. We felt valued and appreciated throughout our entire experience. It makes a difference when people listen first and truly help you find what you are looking for. If your love Cadillac or want to experience driving one go to Courtesy Cadillac and ask to speak to Frank, Cam or David as they are doing great things with this dealership. You won't be disappointed as they represent this iconic Cadillac brand. Thank you so much, Mike & Laurie read more

Wonderful experience, great staff, attentive management especially Mr. Danino. I will get my next vehicle there as well.

This was the worst experience buying a new car I have ever had. I asked a simple question about a tv commercial and received multiple false answers until 6 hours later when the employee in the finance department disclosed the truth. I test drove an ATS and wanted that model but not that color. I picked the cokir without getting in the car which was my fault; however it was not disclosed prior to the end that it was a loaner. It was dark and I drove it home only to realize the car was badly soiled and even had a rio in the console. Good deal but I would have never purchased that car if I had known. Service department kept my car 3 days and did an amazing job but still looks used. Service employees were so nice--best thing there! read more

I wish I had all the new trucks and cars. They have 2020 model trucks. I live in Bristol Indiana I wish I can wake up tomorrow and they magically appear. read more

On July 4, 2019, I purchased a 2017, Cadillac Truck Escalade from Courtesy Cadillac, in Louisville, KY. Upon meeting my Sales Professional, Frank Ready; immediately I explained, that I am an Active Duty Service Member in Kentucky, for training purposes for only two months, and currently reside in Madison, Alabama. I asked if there would be an issue with purchasing a vehicle from a different state, and he expressed, that would not be a problem. Unfortunately, there were several complications with this automobile purchase. All business transactions following that moment of excitement of purchasing a beautiful Cadillac, quickly diminished. The level of professionalism, courtesy and most importantly, the way I was treated was very unpleasant, dehumanizing, and offensive. I have purchased new, used and leased vehicles from all over the world, and the first time I choose to purchase from the Cadillac inventory was the worst experience, I ever encountered. The purpose of this letter is to inform Cadillac of a local dealership, that is obliged to uphold the branding and image of a legacy of one of the oldest surviving brands in our nation. My dreadful experience began with receiving a soiled vehicle from the dealership. I had to ask the Sales Professional to present me with a clean vehicle, which in my previous car buying experiences, I have never asked a dealership to clean a vehicle before handing over the car keys. The manager complied and drove the vehicle to a local ($10.00) drive-in car wash. As a result, I was not satisfied with the two minute car wash, hence, I returned the following week for a full detail car wash by the dealership's employees. After, receiving my vehicle "cleaned" from the establishment, I was not pleased with the task performed, yet I did not address this issue, because of a larger concern. I reached out to my Sales Professional and explained my dismay with the maintenance of the vehicle, and follow-up on a part, that was agreed upon during the vehicle purchasing contract. I returned the vehicle on July 9, 2019, for their service department to conduct an inspection on the vehicle. I received my invoice with notes reporting "Clean for Delivery" from the service department (Matt Treiber). Returning back to my home state of Alabama, in late August, I went to the local DMV to register the vehicle, under the assumption, that required documents had already been mailed/faxed to them, and entered into Alabama database. After standing in line for over an hour, was informed, that paperwork had not been received from dealership. After returning back to work, and placing numerous, non-responsive calls to Sales Professionals at Courtesy Cadillac, and failed efforts to obtain and locate data for several more days. I was very unsettled and angry with the amount of energy consumed; and personal time exhausted, waiting to receive my much needed documentation from the dealership, in order to process registration for vehicle, and obtain Alabama tags. Ms. Tina the Finance representative/Assistant Manager, informed me, that "she forwarded /mailed paperwork overnight delivery." However, I never received parcel until the following week, and the documentation received was Calculated Incorrectly for Alabama Sales Tax, and check amount enclosed - (Second Visit) deemed insufficient by DMV personnel. At this point I was deeply troubled because the temporary tag, that Courtesy Cadillac provided, would soon expire. Additionally, attempting to factor my hectic work schedule to make arrangements to go back once again, to the Department of Motor Vehicles, to handle this time sensitive transaction, I called everyday reminding Frank; Tina, the front desk representative, and whomever else would answer, that I did not receive their second overnight delivery. As a customer; the dealership's staff, made all interactions extremely difficult, tiresome, playing phone tag, not returning calls, fraudulent, lack of trust exhibited, extreme poor customer service skills, and no concern displayed in completing/finalizing a sale, or satisfying a customer. Future sales always depends on current salesmanship given to present clients, and long term growth harvested, pending endorsement of previous satisfy customers. A sale is never complete until all promises are met; signed, sealed and customer satisfaction rendered.In reference to mailing correspondences to my home address, I have not received to-date, the correct part for the passenger side door, as noted in bill of sale. I contacted the dealership when the first incorrect part was mailed, and was told by Ms. Tina, "she would guarantee, that the correct part would be resubmitted," and to mail back the incorrect part. A second parcel was delivered but it contained the same incorrect piece. The requested/correct part, which was agreed upon in the vehicle purchasing contract is for the Passenger Front Door. Sold me a vehicle with metal tometal brake read more

Absolutely terrible. The Escalade we bought has spent almost two weeks out of the first month we have owned it in the shop for an issue they say they 'can't replicate' even though they say the throttle body was full of carbon and that could have 'contributed to the issue'... the issue that doesn't exist. Strongarm sales tactics included waiting until my kids were screaming and tired to bring out a workable deal and passing the paperwork across the table so fast (while my kids are losing their minds) I didn't realize they had screwed us out of nearly $2k until we were almost home. Their 'Cadillac Certified 172+ point inspection' apparently doesn't include lug nuts, we were 50 miles down the road the next day before we realized 3 of the 6 lug nuts on a single wheel were just rolling around in the hubcap. I doubt they did it at all, as now (5 weeks later) my Escalade runs and sounds like a mid-90's minivan with the exception that the random rpm fluctuations come with enough torque to throw you into the car ahead of you. The salesman, Rich Velasquez, was nice as can be. The sales manager Yohan and Head of BS operations John Patrick are the stereotypical car sales guys: manipulative, lying, conniving, and of course they only remember the parts of the conversation where you met their terms-not where they were to meet yours. I regret ever setting foot into this dealership, and if not for the terrible excuse for a vehicle they sold me needing to go to the shop so frequently, I would never set foot in any dealership run by this group for the rest of my life. Please save yourself the time and money. Go literally anywhere else. All I want is a different Escalade. I'd pay the same as I paid before at this point, my family is afraid of the vehicle meant to ferry them around and that just isn't okay. Their lack of concern for that is disgusting. EDIT: Having apparently read this review the (entire) management team contacted me earlier today and stated the only reason they hadn't been able to assist in the resolution of this issue was the basis of my own 'unacceptable' terms, and seemingly as though a child asking for a Disneyland vacation with my piggy bank, that I would not be satisfied without some unrealistic goal set being met... and that my credit was now (having bought three vehicles from them in a month on acceptable terms) prohibitive to any bank they would ask to finance us. I asked if they had tried, and they said, 'No, we just know that a bank won't finance that.' How did they finance me before? Unacceptable. Notice the dates on the reviews that leveled their playing field... two of them happened within a day of me posting this (thorough) negative one. FULL DISCLOSURE: I now work at a car dealership (irony) as a way to mitigate the debt (and understand the process that ruined my finances) I have incurred through my purchase here. I won't tell you where because I don't care what brand of automobile you purchase, much less if it benefits anyone in particular. Just be mindful that the eery feeling you get when they start trying to explain how they arrived at a price and payment isn't just a nonsensical predisposition against car salesman in general. At this dealership, it is well founded. Listen to your gut, and as with any car dealership if you think something isn't right, just walk out. read more

This place is a complete ripoff, I took my Escalade to them and a week later they told me that it was gonna cost 750$ to fix and I said ok. Then 3 days later the mechanic called me again and ask how do you get in the vehicle the battery is dead. I couldn't believe that he really asked that, I told him to put the key in the door and unlock it. I asked how did you know what was wrong with it 3 days ago when you never been in my vehicle. He said something and then the advisor got on the phone and told me they would call me back. I just went and towed my vehicle to Neutz & tudor in j-town and within an hour they told me the ground wire was burnt in half and a couple other miner things. I got my vehicle back the next day and 500$ cheaper than the ripoff mechanic that tried to take advantage of me. So, for anyone that needs their Cadillac fixed and don't want to get taken by shady ass people, please take it to Neutz & Tudor in J-town. I promise you they will take good care of you!!! read more

Took my 2008 Cadillac cts here about a month ago because my car was stalling out and the mechanic charged me about $2,300 saying that my car was misfiring and needed the spark plugs changed and a few other small things and within a week my check engine light was on and my car was still having the same exact problem and I began hearing a rattling in my engine and opened up the hood and saw that they had not properly secured parts of the engine and left bolts out that was causing a piece of metal to hang down and cause the loud rattling (which I fixed myself) so I bring it back and now they tell me the problem is the timing chain and tensioner and they are now wanting to charge me $2,500 to fix the original problem they told me they had already fixed. I will NEVER bring my vehicle back here again they cheat you out of your money and make up problems so they can over charge you I am extremely disappointed with the service here especially for the prices they charge DO NOT TAKE YOUR CAR TO BE SERVICED HERE. read more

My experience here has been a disaster. The whole time I was waiting to get approved and doing the paper work I was told the car I purchased was getting detailed. It was late in the evening so I didn't get to take it home because it was still getting detailed and not finished, so they offered to bring it to me the next morning which I thought was great since I live 60 miles away. When they deliver the vehicle the next day it's a MESS look like someone just bought it back from a rental car. I ask the sales person about it and he says they were supposed to have detailed it, yet, can he see with his own eyes that detailing hasn't been done at all. He drove the vehicle 60 miles to me looking and smelling like a 1600 mile rental return and didn't notice the appearance of it. This is totally unacceptable, how is something as simple as a detailing over looked this bad ? Especially since it was supposed to have been getting detailed the whole time I was completing my deal so much as I couldn't take it home because it was (Getting Detailed) Now I gotta drive back to the dealership 60 miles (gas on me) to try get this done again. I was told I would get a loaner vehicle while they clean the purchased vehicle, believe it when it happens. read more

My car was serviced in a timely fashion. I was also provided a car to use overnight so I was not inconvenienced. David Holland and Tom Lands are AWESOME read more

Really disappointed that the vehicle we bought is having issues mechanically, and there's nothing they can do other than put us in a more expensive vehicle while accruing more negative equity. All of the "solutions" to this problem just don't work for us. I was absolutely happy with everything about the vehicle when we bought it, and then we began to notice a "kick" in the engine when accelerating. Sometimes it's subtle, other times not so much. To me, this is not how a Cadillac should drive. The dealership did everything they could to work with us and our situation, which I was thankful for, but it breaks my heart that we were able to get the vehicle I wanted the most and now we are paying too much money for a vehicle we may not be able to drive if nobody can find out what's wrong with it. I hate doing negative reviews but we now have 50k at stake and an out of state trip coming up that I can't confidently use this vehicle for. The vehicle was supposed to be Cadillac certified, although a supervisor at GM corporate told my husband it wasn't certified. So with that and many other instances that kept adding up with this purchase, I have to say, I knew it was too good to be true. read more