Stayed here with my students to take part in a conference/student event. The front desk staff were…read more*stellar*, super friendly and helpful with each interaction. The hotel interior is absolutely beautiful and serene - sophisticated and colorful art graces each hallway. The lobby is spacious and comforting. The location is primetime Tacoma, walking distance to the convention center (1 block), Pantages Theater/Rialto Theater (2 blocks) and many restaurants. I actually think if they updated their *exterior* it would take this hotel to a 5 star hotel. It seems a bit dated outside, but walking inside is a breath of fresh air! The room was clean and updated. Housekeeping was done daily (we stayed for 3 nights) and top notch. Gym was good.. 2 treadmills, 2 ellipticals, a bike, a full free weights rack and two other machines, 1 weight bench. Each time I went to the gym, I was alone, so thumbs up from me for accessibility. *Runners know, however... the treadmills were on a 0.5-1.0 incline which is pretty much death. :) Not sure if it's the floor or the treadmills themselves, but they're both on a slight hill. Parking was easy, and they provided a nightly discount for our conference! Thank you to Hotel Murano and their manager for this. Beautiful place, great location, good price - would definitely stay here again.

Disappointing this time. We stayed here once before with a better experience. We booked the Patron…read moreClub Level but were not told the Patron Club lounge was under renovation. So no snacks and no substitutions for the special level of service for the Club Level for those snacks. No one told us until we asked later in the evening if there was an amenities to cover the complimentary breakfast in the Patron Club room. Ultimately they did give us two $20 coupons for breakfast. So we did that but still had to pay more because that didn't cover the whole cost of our meal. Our room was 3 doors down from the elevator... could hear the elevator all night. Our room itself was odd - no microwave and no dresser only the table holding the tv. We asked the front desk about the microwave (again, an amenity in the Patron Club room) and someone brought one to us which we had to set on the floor. (So odd.) Location of this hotel is nice but the rooms are iffy and service at the desk was unpredictable. The restaurant service was GREAT!

I actually had a great experience at Holiday Inn Express Tacoma. Stayed the night here to attend a…read moreconcert at the Tacoma Dome. It was literally minutes away. About a 5 minute drive there and we walked back which took us about 20 minutes. Easy peasy. We had 2 rooms, next to each other. One to get dressed and the other for family as we would explore Tacoma the following day. The rooms were decent size. We had a king bed and a full size pull out couch and a nice view. The room also had a Keurig and a mini fridge. The rooms were clean and comfortable. There was breakfast in the morning that was pretty good. I was thrilled about the garage parking as I saw broken car windows of cars parked on the street. The garage was gated and required a key card for entry. I worried for nothing. My car was safe. My only gripes are that the rooms were not connected and there was construction going on. That was not enough to make me unhappy with my stay. Overall, 9/10 I would recommend.

My stay here last night was pretty great! The king size bed was so comfortable, trust me. I would…read moredefinitely stay in this room again. I also really loved the towels, lol. They weren't a 100% cotton and that makes them just a little bit softer. My room was very clean. What can I say? I would come back when I'm driving through Tacoma. The downside.. Around 9:30 a.m. a dog started howling so I contacted the front desk and they said it was a service dog. Time to get up.

As promised in my last review from 2022, my husband and I returned to Silver Cloud for a staycation…read moreand booked one of the jacuzzi rooms. Highly recommend, and completely worth the price tag. Since we've stayed here before, we were pretty clear on what to expect. Check in was smooth, the valet staff were super nice, and we had a fantastic stay. The jacuzzi room is definitely spendy, but we were dead set on it. My husband and I started a tradition a few years ago where we nixed Christmas presents and decided to book 2-3 day vacations instead. With this being our belated gift to each other, we knew we wanted to splurge. I'm fully convinced there isn't a room here that has a bad view. We had sweeping views of the water and once the fog lifted in the morning, it was gorgeous! The jacuzzi tub is a little finicky to get the temperature correct, but once we had that figured out it was great. It takes a bit to fill up (about 20 minutes) so just be ready. Silver Cloud at Ruston definitely is a little on the pricier side, but it's entirely worth it in my opinion!

Was checked into Rm 323 and it was full of Bugs. Motel 6 rooms were cleaner. Nastiest hotel room…read moreever.

In love with this place. I'm from Europe and this captures the charm of Europe quite well, with…read moregood American hospitality. Jane and Skip are good people with great style. They made vegan breakfast for us, and pointed us to some other points of interest in the area. We will definitely come back.

*This review is for exceptional customer service not the actual hotel*…read more I was scheduled to stay here tomorrow for a concert. The owner just called to let me know the concert was canceled and to cancel my reservation without penalty. Ticketmaster hadn't even notified me yet!!! I am blown away by the amazing customer service. Also I am vegetarian and gluten free and the owner was able to accommodate me without issue. I hope I get the opportunity to stay here in the future. It looks amazing!

Everything was very clean and spacious. When my mom offhandedly mentioned "having the kids with…read moreher" for our trip, the lady at the front desk offered to move us closer to the pool no questions asked. Then she had to explain we were all infact teens lol. All to say, the staff is kind, place is clean, hot tub is amazing, and overall I would recommend.

Clean with a good breakfast, nice to admit pets. Major demerits for non-working hot tub, though,…read moreand I'll be looking for someplace else until it does work. When will it be fixed? I asked and couldn't seem to get an answer.

This review is for McMenamins Pub at the Elks Temple…read more Looking for breakfast, we decided the Pub at McMenamins Elks Temple was the place to go, not only for some good food but also to get my McMenamins Passport stamped. Since the Pub was the only place open at the time of day we were there, only one stamp was to be had... but the delicious breakfast made up for it! I had a half order of the Fungi Benedict which was made with half a toasted English muffin & one scrambled egg, covered with herbed wild mushrooms, sautéed spinach and Hollandaise sauce. Several choices are available for sides and I chose the fresh fruit (fresh strawberries, blueberries, blackberries, raspberries, and more). It was very tasty and perfectly done. We sat by a window inside, since the outside seating areas were still closed, but the beautiful sunny day made for a perfect venue for breakfast. Our server was attentive, quick to refill water, and made sure to check back in with us regularly. I enjoyed this McMenamins location a lot. I think I'll have to go back to get the rest of my Passport stamps and to sit in one of those outside seating areas that overlook the harbor. I feel another road trip coming on.

Over priced food, lack of menu choices, especially that aren't spicy or hot! Staff is sometimes…read moresuper slow even on a slow or busy night. This place is a hot mess smh

We landed here after we suffered severe water damage at our house and they had to demolish our…read morekitchen and test for asbestos and lead... Our insurance company put us up here and we had a great experience. The breakfast is very high-quality, the customer service is excellent, and the rooms are very comfortable. We had adjoining rooms at the end of the building , and My daughter managed to get us locked out of one of our rooms with the throw bolt closed and the management was amazing about helping us get back in and didn't make her feel bad at all because it was a genuine accident. We have also had the opportunity to swim in the pool when friends were staying here a few months back and it's very clean and even though it's outdoor, it's a very inviting environment. Everything is clean and everyone is so friendly... The fire pit out front is really nice and they have a little market at the front desk if you just need a couple of small things and don't want to run to the store. The rooms are well appointed with what you need to cook, and that was really nice considering we had left everything behind at our water damaged house. We will definitely stay here again if the need arises.

During my stay from July 3-8, I experienced several unacceptable issues. My room was not properly…read morecleaned upon arrival, requiring me to clean the surfaces, dishes, and a dirty toilet myself. I documented the room's condition with photos, although I am not including the toilet photos due to their graphic nature. At 4:12 a.m. on July 8, while getting ready for the airport, I discovered there was no running water. Although the front desk brought me bottled water, guests were never informed about the plumbing issue. Because of the poor room condition, lack of communication, and no water on the morning of my departure, I requested a price reduction/refund. I have not received any response from the hotel staff or manager, despite sending an email. When I checked out, there was no one at the front desk available to speak with. Unfortunately, I cannot recommend this location. I also stayed here in December and experienced similar issues. I chose to give the hotel another chance, but I encountered the same problems with the condition of the room. It is very disappointing to have had the same experience twice. Areas for Improvement: The biggest opportunities for improvement are communication, room readiness, and quality control. * Guest communication: If there are known facility issues, such as plumbing problems or loss of water service, guests should be notified as soon as possible. Clear communication allows guests to make arrangements and avoid unexpected disruptions. * Room cleanliness and preparation: Rooms should be fully inspected before guests arrive to ensure they are clean and ready. This includes checking bathrooms, dishes, floors, surfaces, and all areas of the room. Guests should not have to clean upon arrival. * Quality checks and accountability: A final room inspection process would help identify issues before check-in and ensure housekeeping standards are being met. * Front desk availability and follow-up: Having staff available during checkout and responding promptly to guest concerns would greatly improve the overall experience