Would give 0 stars if able. Cox used to be good, reliable, hardly had a reason to interact with them. But that seems to all be gone now. Their connection reliability is next to 0, at this point I've had a full months worth of outages with no explanation, and I had to fight with them for a prorate of my bill. Now, every single morning and most days I am without internet for 3+ hours at a time. Their 'customer support' is a joke. No one can give any details, they just parrot back messages on the app. Oh, and then when you complain about the connection being unreliable, they suggest to UPGRADE! They want more money for crappy service. Im already overpaying for the speed I have, and cant even use it half the time! Other providers can't get to my neighborhood fast enough. I will be done with them forever once fiber gets set up. Worst experience I've ever had with a company like this. I will make sure the next place I move has another provider available, I will never deal with these people again. read more

Wish there was another viable provider in the North Scottsdale area. In the last couple of weeks the service has gone out with a 4plus hour window before it is back up How about some financial credits from the company when it goes out? Last time we went into the office on Williams all we received was serious attitude from employees. We were asking about upgrading as out HOA is ending the agreement with Cox. read more

Cox Cable - Tired of seeing this message ! - Television Stations Near Me - Scottsdale, Arizona

Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay? Later, they used to be the only option. Now there are a ton of internet providers and tv providers and streaming service, you would have to be insane to go with cox. Can get more at half the price. Oh yeah and after they jacked up my prices 2 years ago when I called in to change my plan, the woman completely lied to me about what I would get when I renewed with her. Not falling into that trap again, I am done. They are charging me almost double then when I signed up 5 years ago. Almost $300 for internet and basic cable, they offered to take off $26 so basically instead of being triple the cost of the competitors, now they are just 2.8 times the competitors. What a joke. read more

Do NOT ALLOW cox onto your property!!! This is how they left my Ma's driveway and artificial turf she just had installed a few months back. Cox sent A- one construction llc to do the work, and this is this fix, a cone "fix" for the turf and some asphalt patch for the concrete read more

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The worst part of my experience with Cox was not the intermittent service, it was quitting as they make it as nearly impossible as they can. You will find that you simply can't fire Cox without spending a lot of time making phone calls. I thought I was successful using the chat option on their app. But they continued to bill me for two months after I disconnected. I even got a warning and a late fee. Finally I sat down with the phone and spend the time playing phone bingo with a robot. It was my sixth call that finally got to a real person (well, I got a real person on the fifth try but he hung up on me). I still don't know if they are going to drop the charges for "Services Not Rendered"! Clearly it is the business model for this miserable company to make disconnecting as inconvenient as possible. read more

For weeks now, our apartment complex had been receiving the notices about a planned outage today (Oct. 7, 2021) that would shut down all cable (phones, internet, tv). They were very thoughtful, and gave us plenty of warning. I advised friends and business contacts and gave them an alternate phone number to reach me. At 10:08pm last evening (Oct. 6, 2021), I received the notice on the left side of the screen shot, and sent the good news that Cox had completed its work, and I was up and running and would be today (so far I am) at 6:21 am, Oct. 7, 2021. But when I opened my overnight email this morning, I saw the message that appears on the right side of the photo, that apparently came in a 2:31 am. I called Cox and they say there is no outage planned for today on my service. I have no idea if my service will be on or off at any time today- so I'm sending this review before I might lose service. Cox communications seems to have trouble communicating! read more

Cox Cable - (Left: email arrived 10/6 at 10:08pm. Right: email arrived 10/7 at 2:31am) - Television Stations Near Me - Scottsdale, Arizona

We requested a technician to come out due to several internet and cable outages the appointment was setup between 3-5 the technician was a no-show so we called at 5:15 and was told the appointment was setup between 5-7 and the technician didn't show up until 7:11 unfortunately we had to leave for dinner couldn't wait any longer considering all the 1-star reviews this is no surprise a simple call to let us know what's going on would have been nice read more

Cox communications Cox communications needs to have a bundled package for seniors who can choose what channels they want to watch and not have to have hundreds of channels that they don't watch and they need to lower it for senior citizens on fixed incomes ! We're switching over to another company for our cable and Internet due to the fact that I called them and they can't lower it at all and we're on the second to lowest package the lowest package I would get 12 channels not good Cox communications do better in my community of 2500 people were all getting together and you're gonna lose a lot of customers! read more

Cox has the worst customer service. It's like they flat out do not care about service. If my husband was more tech savvy I would dump them!

Cox internet is the WORST provider. You're better off with two tin cans and a string.

They are incredibly unresponsive for business customers. You must go through your rep only who often doesn't respond. They owe me $900 for services I've cancelled months ago which are not reflected on my account. Avoid them if at all possible. read more

cox is the worst. constantly freezing and disconnecting. our neighbor had starling and loves it. I can't wait to switch.

I was a cox customer for a long time, I grew tired of this company as they increased the price every year for no reason. Their typical gimmick is to provide a discount for the 1st or 2nd year, then dramatically increase the price after the promotion period is over. It wasn't until Cox had to compete (with Centurylink) for people's business that they offered higher internet speed (voluntarily) and provided more reasonable prices. I switched internet service as soon as another internet service provider is available in my area and never looked back. It's ridiculous to give money to a company that just want to squeeze as much money as they can from regular folks. That's apparent from their constant price increase with no value added over the years and their shady marketing and predatory pricing schemes. Choosing any other company is a step in the right direction. It sends a clear message that we will no longer contribute a cent to a greedy company that doesn't treat its customer properly. read more

Too bad I have to give one star (they deserve zero). Looks like others share the same sentiment! I think we need to all contact the attorney general and BBB. This company is corrupt and unethical! INCOMPETENCE would be a compliment. HORRIBLE SERVICE is the norm. My internet and tv service are working part time services at best. Multiple phone attempts and service calls have been made to rectifiy the multiple problems I have. I don't have the time to write them all down here. Nothing ever changes or improves. I just called now and tried to explain my issues and frustrations, and the Cox rep hung up on me! Cox today took advantage of my elderly mother who battles Alzheimers. I have spent the past 90 minutes on the phone and online trying to rectify a $70 bill for basic monthly cable which was to be billed to her credit card. Instead paper statement came in today with a LATE NOTICE SUSPENDING SERVICE with an amount of $268.50!! She has only had cable for 5 weeks! Unbelievable!! As I type this, I am waiting for yet another rep to answer my call. The wait time has been over 20 minutes at this point! After finally dealing with a competent individual, he confessed that someone at Cox created a fake email address for my mom and was billing her thru that as a paperless statement! (my elderly mom does not have an email account or internet). Cox inaccurately made her "paperless billing", (instead of sending me the bills), so we had no way of knowing when a bill was due! In addition, Cox failed to have me on the account as originally arranged upon creating the account (I am the power of attorney, due to my mom's condition). All to summarize, if you have any options or choices, DO NOT choose this company. read more

If you wanted good-hardwired internet in the valley then you are probably out of luck! Cox has the monopoly on what you could consider "fast internet" from Scottsdale to Chandler. Here are some highlights from cox communications: Random outages (some scheduled, some not). If they are scheduled by cox, they are still considered random for me if they don't inform the customer about them! Horrific customer service. Oh your internet went down? Don't worry sir, here is $5 credited to this months bill for all the time you've lost. Increasing your bill every single year despite customer loyalty and lack of upgrades on their end. Cox is in the Stone Age as far as "fast internet" goes. They are finally beginning to offer fiber but not in many areas. So how about you get the exact same service, but we're going to increase your monthly bill every year by $20/month. If I could rate them a 0 I would. Cox communications is nothing, but a bunch of crooks and anyone who works for them should be ashamed. I am begging for a new ISP to come to the valley. I truly would take any other option of a "good" hardwired connection if I could. read more

Couldn't put zero star worst cable company a year ago it took 3 different techs to get modem working. Each time they replaced the cable going to pedestal, and to the modem from premises box. Never did get anywhere close to the speed I paid for. Being a former technician in Colorado I understood can't promise speed. When I canceled service I had a $10 credit. 2 months later the say I owe them $14. read more

System (Internet and phone) has had outages in my neighborhood as follows: Tuesday, June 11 for multiple hours during the afternoon Wednesday, June 12 for multiple hours during the afternoon Thursday, June 13, for multiple hours starting at around 12:30 AM. Going through their robot phone system is a pain, but, I guess, that's to be expected. They don't tell you to press 0 for a representative - you have to figure that out on your own. When I talked to the agent, he told me that there had been seven outages in the last month, which I find astonishing. I let the agent know the real problem is outages. The small refund is not a lot better than nothing. I didn't sign up for part time service. read more

Customer service representatives are slow and highly unprofessional, not to mention very rude! My internet service went from $120 to $200 and I don't even have cable! Their services are ridiculously overpriced! read more

Horrible Service. Long wait times. Do not know what they are doing. We have to train them to help us. No longer a client with them.

Do whatever you can to NOT use COX. Multiple outages. High cost. Have to cancel with a call, they won't let you cancel even while logged into your online account. read more

We pay for 2 gig but max we ever get is 400 meg. Seems quite criminal to be charged for service we don't get.

worst company ever call because I'm having a problem with my modem. The representative says we can't fix it here but I can connect you to somebody that can fix it but you have to pay $10 a month extra to speak with these people. Unbelievable long whole times incompetence on the other side of the phone, plus you get transferred to the Philippines. The people sound very nice thank you thank you thank you but completely ineffective and when they try to hit me with the extra fee for getting an answer to my problem oh my God how do these companies exist? The answers easy monopoly. This company is the absolute worst. I noticed they'd never even respond to their reviews and make no attempt to improve. read more

Worst cable company i have ever experienced. Since starting service a week ago it has not worked. When I call I keep doing the same steps to troubleshoot the issue and it doesn't work. If you have another choice I suggest you take it. Oh did I say I am a technical support director for a different company. I tell them what the issue is and all I get is sorry. Sorry does not solve my issue. If I had a different option for my home internet I would have already changed providers. But since I am in the area temporarily I am renting I already told them that I want to cancel my leaze just to get away from Cox. read more

I'd rather a hamster try to communicate to me than get any information from this worthless company. Places need to grow up and move on from this atrocious provider. I've had nothing but issues for almost 2 years and never received any credit or anything. Just keep dumping money into this cesspool. read more

$300 a month for constant lockups. That's with no premium channels and not the tip tier internet.

Used their chat service to save time and after being verified as an account holder the chat representative had to transfer me to another department (more waiting). Once the new rep came online they had to verify me again because I of course could have been a different person on a different IP address which they have that information at hand. I sent the same verification information and they returned stating I am not authorized, funny because the first person just authorized me. This rep would not help me and eventually disconnected after wasting my time. My issue never resolved and just left with a phone number to call so I can wait more. DON'T USE!! read more

Cut gas line, cut water line, had to evacuate 7 homes for 6 hours, but we couldn't start the car. Tech came out hooked inside up. Left the wires in a mess, still didn't work. Called to have someone come out because we are paying for something we don't have. They said they could not give us a date. really? read more

Cox Cable - Fox, hit the gas line, hit the sprinkler system, came set up and still doesn't work. Horrible we were out of the house for 6 hours - Television Stations Near Me - Scottsdale, Arizona

Cox completed running Fiber throughout our neighborhood. I called to get internet service. They sent technician out and he couldn't connect because fiber needs to be run from curbside box to House! Technician stated he'd write ticket and they would be out in 1-2 days. 2 weeks later it still hasn't happened and they also took $50 out of my account!! Their offshore customer service also sucks!!! read more

Vastly oversubscribed, download and upload speeds never come close to the "speed" advertised for the service. They charge for data overages, streaming services and online gaming will run you through their data caps in no time. To cancel your service you get to wait on the phone for "5+ minutes" for an hour because you can't cancel your service without talking to some dimwit making minimum wage to try and sell you cable, phone, and mobile service! read more

Unreliable and unstable. Frequent issues during the day caused by over-subscribing their network. I am frequently seeing jitter over 20ms. Cox should have their billing company run their network as they are consistent and outstanding at billing and collecting money. read more

I've had cox for over 20 yrs it has always been good but for the last week every night they have had an outage . Lost recorded dvr Becoming a pain in the ass Looking into dish read more

I've been a loyal Cox customer for about 35 years and have watched my pricing steadily increase over the years. While that is understandable, what really pissed me off is when I tried to "move" my services to my new home. I was told that my rates for services at my new home would be about 50% higher due to the fact that I was now in a "new fiber optics" location and that with the new technology, my rates would go up. WTF? I have never heard of such garbage before. They should at least move my services and honor the current pricing for the remaining 8 months or so in my contract period. To make matters worse, without my consent, the Cox sales rep placed new service orders at my new home. I noticed the pending orders on my online account and cancelled them. Guess what? He placed the order again, and again, and again --- six times in total. Each time even after I cancelled them. I finally called in to get this freaking criminal sanctioned and away from my account. I was finally successful, but I doubt if Cox management will even sanction this criminal or perhaps, they even encourage this type of fraudulent behavior. And even our wonderful Public Services Commission does nothing to prevent and stop these kinds of fraudulent practices. So now I have to place disconnect orders for my current services. I try to do this by calling in, but I am told by the automatic system that I should do this online via "chat". So, I try to do that, and I get some moron who just infuriates me. First of all, he asks what I want to do? I tell him I need to cancel all my services since I am moving and not going to use Cox anymore. He responds by saying, "so you want to know what your new billing rate will be at your new house?" WTF??!! When I finally get him to understand that I am cancelling service, he wants to know when the stop service date is. I give that date to him, and he says, "so how long will this temporary vacation stop be?" OMG!! Is this guy an idiot or is this how they are trained to get you to keep their services? I then tell him that I will return all the Cox equipment to their Cox Store, but they should send my final bill and prorated refund to my new address. He then says, " what mailing address should I send the final bill to?" I wonder if Cox knows how moronic their customer service people are. Or maybe they are trained to be that way? Maybe these idiotic tactics are part of their sales and marketing strategies? I wonder???? read more

Cox is the reason that the city should force a second competitor to be in the market. It would be a long note for everything that is wrong with them. If you can avoid them, by now you figured you should . We have now complained for years and we are still getting less than 1 GBPS rates, usually 0.2. They advertise 50 mbps, and we pay much more to get the 500, and we get 0.2 or less. Wish I could run my business this way. read more

Cox Cable - blazing speed of COX network - Television Stations Near Me - Scottsdale, Arizona

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Probably the worst business I've ever witnessed. Absolute trash. They have no idea how to run a network. Absolutely useless support wants to reboot your modem every time their network is down, which is constant. You're better off getting into your car and driving your packets to their destination. I cannot wait until this horror show goes out of business. I'm going to make it my life's work to be done with them next week. That involves trenching to an alley. I'll rent a fucking backhoe if I need to. I hate this company. read more

I finally got Verizon home Wi-Fi at home and got rid of Cox. Cox best Wi-Fi couldn't support 2 smart TVs, 3 lap tops and a desk top computer. Lost connection almost daily. Not worth the $168 a month. read more

This my COX, maybe unbelievable, but Similar to many. So I wanted COX fiber, and it was in my area. And the only reason to get COX, you have NO other choice. So they give me an install date, 4 months out. About a month later, out-of-the-blue. I get a knock on the door, and they want to install fiber, from my house to the road. Two hours later they return and tell there was a problem. The problem is not at our street but down the road. A week later another persons shows up to fix it. They can't. A week later a crew with a backhoe shows up, and they do fix it without using a backhoe. Then on the appointment date, an installer connects it into the house. I was gone when he finished (I should add, I use my own router, not the COX one) but when I got home I found this giant roll of coax cable next to my house, just laying there. And a small fiber was run across my front door where anyone could trip on it. I called COX and said this is NOT acceptable. So the installer calls me, and returns. Why is this giant spool of coax here? "I didn't know what to do with it" he says. So he installs this giant COX box and puts the COAX in it. COAX not fiber. I also tell him about the terrible install across my front entry. He adds a few extra screws, but its not really fixed. I lived with it for a few months. So my neighbors got fiber and it was installed pretty good, why not mine? So I called COX for them to FIX it. So they arrive, not COX but a third party company. Nice guy, and say he can fix it by going underground and going under my sidewalk. BUT it was 4pm and raining, so we rescheduled two days later. This time a guy from COX shows up. "Oh no, we can't go under the sidewalk. Its going to have to go up the wall, over your entry and down the wall to my office. Do you protect it from the sun? NOPE. I live in AZ. So he says he will look into it, and borrow a drill to go under the sidewalk. The appointment is next week. So here is a joke for you. How man COX people does it take to install fiber? 8 I think, but its a work in progress. PLEASE Google Fiber, PLEASE come by my house. And Starlink is even starting to look good. read more

Cox Cable - Yeah certainly not a trip hazard. Great install, hah? - Television Stations Near Me - Scottsdale, Arizona

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Find any other option. Absolutely terrible... security cams run on the 2 not the 5. What doesn't work with ANY consistency, the 2. I called, LITERALLY every day for 7 days complaining about the drop in service from noon to 7pm for BOTH the 2 and the 5. Finally someone came out and fixed the issue. Wasn't me. Wasn't my router. Wasn't loose cables. NO CREDIT....NO APOLOGIES. And for added bonus, I work from home!!!!!! Literally as I'm typing this, the service is dropping. FIND ANY OTHER OPTION read more

I currently have the cox basic cable tv package at my home in Ahwatukee. My TV is unwatchable due to VERY POOR service by cox tech folks. Cox refuses to address the problem which has been going on for weeks. I am a 25 year customer and they DO NOT CARE. read more

Service is so unreliable, a 2 hour outage is now going on hour 13 hours. No one has any idea when it may be working again. It makes an entire work day a total loss. I'm being charged for a service they seem reluctant to provide. It's constant outages but the bill doesn't reflect that. No service but still have to pay for it. Anyone who has Cox should get a print out of all the outages and add the time up and have Cox adjust the bill. read more

This is not store location specific, but a review for the general Phoenix area. I cannot stand Cox wifi. Worst internet provider I've ever used, it always goes out. I wish I could give no stars. I have a plan that allows more than plenty of wifi to my house but it doesn't matter. I'm looking into other providers (not sure if there are any though). Working from home is a nightmare and trying to get good service FaceTiming relatives or friends is a 50/50 shot if it will be good service. read more