I had actually been putting off dealing with this but I'm so relieved with how easy and positive the experience was. Aaron was fantastic, he helped me get the best product at the best price for my needs and I'm pleasantly surprised by the quality of service. read more

I had trouble with transferring my WiFi to a different address because the previous tenant moved out without paying his bill and canceling his services. It took DAYS of multiple phone calls with each employee telling me that it would take 10 days before I could transfer. One individual told me to go in the store and speak with a manager. I had to drive 30 min out of my way to fix a problem that I didn't cause. I was extremely upset due to the fact that I was paying for Cox WiFi but wasn't getting any service and they wouldn't reimburse me for the days I wasn't able to access it. Once I got to the store the line was over an hour long. I waited for about 30 min before asking for a manager. Avrum came to assist me and he was absolutely amazing. He immediately helped me transfer my WiFi into my new apartment with no issues. He was extremely professional and made sure I was taken care of before leaving the store. Thank goodness for Avrum because I would have given 0 stars and transferred to a new WiFi company. Thank you Avrum for saving the day and keeping your customers happy. read more

Moving sucks ass but Derek at Cox really made it seamlessl! We're hopeful all our new stuff operates well! read more

See all

My apartment changed Wi-Fi's on me and requested that I bring old equipment back to the nearest Cox store. The guys at this location were very nice and professional and quick! I was in and out within half an hour. Very pleased with the service. read more

Was having issues with my cox online account. Avrum was very helpful. I was greeted at the door, we sat down and was in and out in 10 minutes. read more

I've had the worst experience with Cox. It took forever to get fiber installed, and even when it finally happened, the workers kept canceling appointments and delaying the setup. Since September, they've had to come out three times to "fix" the same problem -- and my internet still isn't working. I'm paying for a service I barely receive, and every time I think it's fixed, it goes down again. This has been months of frustration and wasted money. Cox needs to do better for customers who are paying for reliability and getting nothing close to it. Terrible experience. On top of that, you gotta take time off of work just to have your WiFi back read more

My internet absolutely sucks! It's been going in and out for almost a year. The modem is bad. I have had service techs out in the past that state it was fixed but the same problem occurs after about 1-2 weeks. Our area is not on fiber, so these modems and systems are dated. Instead of putting fiber in the area, they just keep sending out techs to replace one modem with another. Today, the tech came out on a Sunday morning after our internet has been off and on for 3 days. He told us our modem was bad and we needed a newer model. And of course, they are not allowed right now to carry any modems. If o want them to install, it would have to be after the New Year. So now, I have to take off work to go to their store on Monday to pick-up a modem, because the tech won't do that ("not allowed"). Great service. Hope this will improve when Spectrum takes over! But I'm not holding my breath! read more

Seriously, worst service you could imagine. Nobody will talk to me and got treated like dirt. Dont go here.

Cox just want your money. When it comes to customer service, it's pitiful at best. The talk is good but when you have problems or the service is unstable, intermittent, they don't show up and take care of it. I'm very disappointed with Cox read more

Imagine my disappointment in a provider I've been a customer of for over 30 years. In September of 2024 I switched my 3 mobile phones from Verizon to Cox based on savings and combining my telecomm/internet services. On May 13 some 9 months AFTER I switched I recieved the attached email: Cox Mobile residential@em.cox.com Tue, May 13, 2025 at 10:10 AM Reply-To: Cox Mobile no-reply@em.cox.com To: xxxxxxxx@gmail.com Get your exclusive offer when you upgrade your iPhone. View in browser Good news! You're eligible for a $200 prepaid card. You could get a $200 Cox Prepaid Mastercard® when you upgrade to an iPhone for any of the following lines: XXX-XXX-3641 XXX-XXX-2462 Call 844-209-8846 or visit a Cox store to get a new iPhone, including the latest iPhone 16 Pro. After a lengthy visit to the Scottsdale COX store today (5/31/25) I found out the offer was only available in the first six months following activation. Why then was the email sent to me since I was 9 months past my activation date? Whatever marketing whiz designed and sent out these emails should be disciplined and think through what they are offering. I wasted a trip and a couple of hours chasing a BOGUS offer. read more

I went to the Cox store in Dec., 2024 to activate cable service. I spoke to Brandon. He enthusiastically and diligently searched to find me a fair deal. I returned on May 20, 2025 due to an increase in internet service. Once again, I was fortunate to speak to Derek. Like Brandon, he found me a fair price. I'm glad the Cox Pomenade store has employees who go out of their way to treat the customers with respect. I would not be a Cox customer if I didn't have a store like this one to go to . The employees of this store know how to negotiate fair deals for the customer and Cox. Joseph read more

I went to the Kierland Cox Store knowing these guys would be the smartest out there, and I was right. I have had Cox Tech Support for years and it has been wonderful being able to talk to someone on the phone and have them help me solve all sorts of problems on my desktop computer. This time I knew I needed to see someone personally to get help solving an issue with fraud that had happened on my computer by some hackers. I needed information to give to my bank showing I had indeed received support from the Cox techs. First I talked to Nick Hayes who was able to access my account and see the issues that had occurred. I was impressed despite his youth at how professional he is and the really fine people skills he has to help an old lady like me!! I was a college professor and I have a Master's Degree in Spanish but tech things are beyond my knowledge. Nick was able to get the help of his Sales and Op Specialist Dillon Vaughan who was able to solve my issue and get me the assistance I needed to solve my issue. Cox is the only internet service we have had in our home of 52 years. We have been with Cox since 1991, 34 years, and I would never want a different service. Nick also helped me change my mobile service from T-Mobile to Cox since I don't use my cellphone for much except texting. He saved me some money and I am really grateful. It is so difficult these days to get personal, caring, professional, really smart and experienced service from most businesses these days. But I love Cox and especially Nick and Dillon who serve praise and recognition from Cox for all that they did for me. They are the best. read more

Five employees in the store and only one of them is helping people. Were just trying to return our old phone modem. It took us 45 minutes. Worst service ever. read more

I was looking at the previous reviews as my recent experience was different. I had the service before and went to another provider for 2 years. Needed faster internet recently so I went in on December 31st and it was quick and easy. I went back in yesterday and spoke with Brandon George as I thought I was quoted incorrectly. Brandon not only helped me to see that I was quoted correctly, but he also helped me on something that I didn't even ask for which was very beneficial to me. Great experience overall so far - read more

Ok everyone knows how horrible internet service providers can be, but since being a customer with Cox my opinion has completely changed. Major kudos to Josh and the rest of the team at this store. I visited three times with my pup while upgrading my cell phone. Everyone was so nice and welcoming. Such a change from my usual encounters with the internet service industry. Fun fact, you get a crazy good deal on your internet if you move your cell service to Cox. I always have service too! read more

Zero stars. Every 2 years they increase your bill between 25-30% then you go back in and they give you less value for more money. This time I get my bill lowered and within 2 hours I get an automated email and text that the rate was $60 more than what was agreed upon. The State of Arizona AG should investigate this company for how they are "charging" clients. I would be better off with NetFlix, YouTube TV or frankly anything else. read more

Terrible. Very busy, only 2 people working and about 25 people sitting around waiting. When you go in you register but it doesn't tell you what number you are or what the wait is so you have no way of knowing.. Totally useless. read more

Would give no stars if possible. These assholes are now re cycling old equipment that they say is refurbished. Total bullshit gear. Now 5 days running, 3 visits to my home, one to the store. TOTAL FAIL. Buy a Starlink and be done with it. These guys need to go out of business. read more

What the hell is wrong with your service? Audio drop out all the time! Mosaic-ing, freezing up, won't rewind on DVR. Fix this crap! More than $300 a month for this shit! There are many other complaints on Nextdoor just like this. Next step, picketing and boycott! read more

Cox Store Always busy, so sign in and expect to wait. They are very efficient and don't know if there is a better way to service customers, not unless there are separate lines. One for equipment exchanges, One for discussing service plans and the people that come in to pay their bill, go somewhere else and pay online or in the mail. The times I have gone in to exchange equipment, it has taken around 10 - 15 minutes so it is not as bad as the line looks. read more

For some reason, Cox Business customers cannot be talked to here. Instead you must deal with a rep that never responds to you. To return equipment they direct you to a UPS Store which tends to be clueless in regards to issues. They told me that they couldn't accept a cable box return as they couldn't find the serial number and they told me the cable modem Cox says I'm renting from them is not in their system so I cannot return it either. read more

I walked in today to drop off some unused equipment and was unsure of the process. I asked Greg what I needed to do and he was very helpful. Not only did he point me in the right direction, he also assisted me in untangling the cords from the devices I brought in. I asked to take pictures of the serial numbers on the devices before returning them (just in case) and he was very encouraging and helpful with that as well! I would suggest anyone ask for Greg when they walk in if they want EXCELLENT customer service! His attitude is what you would hope to encounter - especially when experiencing something new. I did not have the opportunity to work with anyone else, but I'm sure they are just as lovely. read more

Cox Store - Out front - Internet Service Providers Near Me - Scottsdale, Arizona

Came in to get my new service started - I know how these places can be and WiFi gets expensive. Brandon helped me a ton and got me such a good price I almost fell over !!! Brandon is the man! read more

VERY IMPRESSIVE CUSTOMER SERVICE & ORGANIZATION!!!! When calling the 800 number for information of what we needed to get setup and all, (due to prior residents before us), the gentleman on the phone made it sound like we'd be there for quite awhile, with all the explanations of what would need to be done when we arrived to the store,.. We literally were checked in, helped out, and left in 10 minutes!!!! As we walked up to the door, the masked-greeter,.. (not every employee are wearing masks, but we noticed they're very careful and when helping, they do stay behind the plexiglass protector),.. was so very nice and he opened the door for us, then checked us in. We sat on the booth, (that we had seen an employee dedicated to sanitizing RIGHT AWAY, as others left), and were called to help within 1 minute! "PAULINA", was so gracious and accommodating, and had us setup and out the door ASAP! We are very pleased with this location and the employees here!!!! read more

Cox Store - Internet Service Providers Near Me - Scottsdale, Arizona

Cox's Contour I DVRs are all old, and someone previous' problem. Their dvrs constantly lock up and have to take then to the cox store to get another old, refurbished dvr, where the clock LCDs are burned-out from many years of use. My DVRs fail about every 3 weeks and have to be exchanged. Cox yetis me they're stre no new DVRs, they are all refurbished. Cox Store employees are very friendly and professional, but they can't provide me with equipment that works for more than a month. I had Cox internet that was down constantly for a week at a time. Switched to CenturyLink and have never had an issue. I had a cox land line, and one day there was no dial tone and lost service. Canceled it too. I wish there was a good TV provider I could switch to. read more

Truly the worst, over and over. We had the service for about 10 months, and had about 100 outages, requiring at least that many plug and unplug exercises for the WiFi to connect with the TV. Emotionally scarring, and wrapped up with an end that was almost comical, turning in the equipment and the sign-in in the store didn't work, and they didn't ask why we were leaving. So bad it was historic. read more

Moved and ordered my equipment... When I got to the Cox store they had it already and I was out within 10 minutes. Very professional, very kind and their services are remarkable. read more

Cox Store - Getting it going! - Internet Service Providers Near Me - Scottsdale, Arizona

What a miserable company. Their best selling service is selling you inconvenience in bulk. Want your day ruined? Call their customer service number, each imbecile you speak with will be dumber than the previous (you're going to get transferred at least 4 times to get to someone who can help you). They know exactly what they're doing with their "discounts" and rake you over the coals as they please because they know they've got you by the balls. Least helpful employees ever. I've never seen a company legally price gouge like these thieves. They raised my bill by $25 per month for the same service in order to push me into an even higher priced and unneeded plan. Furthermore, they block other companies from offering better products in their territories. I can't wait until they day I can tell these morons to f*** off. read more

In the store, Derek handled my issue is a polite, professional manner. He's really great with customer service! Glad I went into the store today as opposed to pressing buttons on the phone yelling at a robot. read more

I have been a Cox customer over 20 years. I was told I needed a new tuning adapter. I was told Cox would provide the adapter and install it for NO CHARGE. Then they charged me $100 for the install. Terrible service. read more

Derek from COX is the homie. Was quick, efficient and super friendly. Overall great experience

I went there to return a router. I was checked in right away and despite the lobby being full did not have a long wait. Everyone was so friendly. read more

I came in to pick up my tv and internet equipment for my apartment. The staff quickly put me in a line, but there is little care for quality customer service. Once I reached the top of the queue, my needs were met pretty painlessly by an associate. Very efficient. I spent probably a total of only 15 minutes in the store. However, while I stood in line waiting with about a dozen people, all of us sat there in amazement. In the center of the store, an employee (apparently a manager named Heidi?) loudly and rudely conversed with two very unhappy (but very polite) customers. Instead of addressing their concerns and trying to be helpful, the employee was extremely condescending. She did not seem at all interested in solving problems, but in justfying herself and providing excuses. All of us who observed this agreed that the store should be ashamed that this kind of exchange could happen. This is what happens when policy trumps people. Embarassing. Would expect better from anyone in customer service, especially in North Scottsdale. read more

Fast, efficient and friendly! I came in to establish service and it took about 15 mins tops! Friendly customer service! Highly recommended.

Cox Digital Solutions Store is located in the Cox distribution center, next to the local Post Office on Williams. We were considering upgrading our modem and WiFi setup and they made it so easy for us. We were greeted when we came in and explained our needs to the Cox representative and we were out the door within thirty minutes. Pretty simple and easy. WOW! read more

Cox Store - Internet Service Providers Near Me - Scottsdale, Arizona

See all

Cox Communication's representatives continually provide misinformation and conflicting guidance regarding services provided. I have spoken to 6 representatives in the last two days and cannot get the same answer. read more

Beware that the service interruptions occur daily in Scottsdale and everytime you call or chat with customer service they will keep you on the line to check you modem and connections again and again until service resumes and then blame the disruption on your modem. After I bought and installed a new $249 Netgear Modem the problems persisted. Two of my neighbors were experiencing the same issues and the only thing Cox would recommend was contacting Netgear. Which made no sense, because, again I repeat (just like with customer service), my neighbors were also experiencing issues. Horrible internet service and poor customer service. read more

Cox is the biggest rip off ever. Raise their rates whenever they want. You can call to complain but it does nothing. They've lowered it over the phone and then when the bill comes nothing has been lowered. So back on the phone again. We're so fed up with them. read more

Such a quick and easy trip! I was having a couple billing issues & Brandon was a huge help. I thought it would be much harder & take much longer, but I was very pleasantly surprised. Staff is very friendly & helpful. Definitely recommend this location!! read more

I am a huge fan of Cox cable and their stores make service even better. Easy online set up with the flexibility of coming to a store and picking up your equipment. Staff is so friendly and knowledgeable without the pressure of sales and up-selling. I forgot my agent but she was just fantastic. I was in and out of the store in less than 30 minutes. This was completely opposite of my experience with competitor who I spent an hour troubleshooting before I was offered a tech to come to my house. Easy installation at home that I suggest foregoing the install fee unless you need a new cable outlet which only cost $35. Holy Batman, that's cheaper than a handy man. Plenty of packages for your need, I felt they offer versatility despite prices bring slightly higher. I am willing to pay more when service is attentive, friendly and efficient! read more