I had ordered a new router and needed to stop by the Laguna Niguel store to pick it up. I called at 5:30p and spoke with Trisha asking what I needed to bring with me, and she abruptly said "Nothing, just get here!" They close at 6 and obviously she didn't want anyone holding up her exit from the building. I got there in time and the gentleman that helped me was polite and had my box ready for me in just a few minutes. As I was leaving I decided to tell the store mgr about my experience on the phone and what lousy customer service Trisha had portrayed. Come to find out Trisha IS the store manager!! I thought I must have gotten the name wrong, but I was told she is the only female at this store. Who the heck made Trisha a manager??!! Shame on you! I will not be going back to that store, that's for sure! read more

I have had direct tv, Verizon fios, spectrum and cox now in the past 5 years. This is by far, hands down the worst tv/internet service. There was faulty wiring outside of the unit I am renting and they tried to bill me for "professional installation." Only after I called did they make the correction. You can't tell me they accidentally billed me for them repairing their defective equipment outside of my unit after they also billed me for a "self install kit." So yes they also charged me to pick up equipment that they are charging me to use with the service they are billing me for. read more

Cox did a hard check inquiry on my account in a credit bureau without telling me first and without my consent Cox is the worst cable/ Internet company we've ever dealt with. I'm not talking about the store but the company and the service. They lied about a bundle of $15 /month that should include cnn & fox news and ended up having none of them and the worst part is that I discovered they made a hard check inquiry on my account without asking me first and they said it's part of their process! Horrible company, liars and thieves, I can't express how frustrated I am. read more

Spent 4 hours on phone with 5 different Cox reps last week trying to keep them as my provider. They raised my April bill $55.00 because my two year contract was up. Okay, I have been paying $160.00 per month for last two years. With no avail from them they insisted there was no help to reduce my bill unless I gave up some services. I gave up home phone, $29.00 per month and DVR recording, $15.00 per month. For those two services they reduced my bill by $15.00 per month. On their website they offered all the services I previously had for the same rate I was paying before. They said that was for new customers only, and to be a new customer I had to disconnect for longer than 90 days. Rather than working with me to keep my bill the same as before they decided to lose me as a customer. I have paid them $3,900.00 in the past 24 months. I checked with other providers, ended up getting TV with Dish network, $80.00 per month for 100 more channels than Cox. Went with Earthlink for the internet that had fiber optic in my neighborhood for $59.00 per month. Once both were installed, I now have faster internet, better WyFi coverage and 250 channels for less money than Cox. I don't have the home phone but never had it before anyway. Vote with your pocket book, these large providers don't care about customer loyalty, just how much they can squeeze you each month for more money. Bottom line, Cox lost me for at least the next 24 months, neither of the new services required a contract. If their services get bad then I will shop again for another provider. read more

Cox cable customer service what there is no customer service just excuses and the run around they only care about getting paid . The cable recording equipment is awful they know it they will do nothing until they get up and running using the cloud . That's why they keep replacing the current lousy boxes . I have had 3 replaced in one year .am I the only one with these issues??? read more

YVETTE M. -- a regular Cox representative in this store deserves a "medal" or at least some special acknowledgement for her knowledge, patience, empathy and communication skills. She was helpful beyond my expectations. As a tech-challenged, older senior citizen, I walked in ready to just give back my new Contour 2 TV box with its remote control and also to contest my bill. Yvette took the necessary time to explain and demonstrate how to use the Cox equipment and to explain my bill. I left the store feeling empowered and ready to enjoy using my Cox equipment and I also understood and accepted my bill. She was beyond wonderful! read more

I would give Cox zero if I could. The service is bad they can't keep the service that you pay high dollars for running. Couple of weeks ago I had no Internet or TV for over 10 hours and when I got my bill that have the gall to raise their prices. Stay away from Cox. Biggest ripoff I have ever done business with. read more

One star is too high of a rating for COX PROVIDER!! I do not understand why they are still in business. Their system, their equipment, their poor customer service is shameful, inadequate, ineffective and inexcusable...ALWAYS CHARGING MORE!!! Your bill will start out at 149.00 then it gradually goes up to 189.00. They have had to waste my valuable by letting them come out several times to replace equipment only to have my cable get worse!!! I record very few programs and it is a well deserved treat when I get to enjoy a program or show after a hard day working my tush off to afford a $180. Cable bundle bill..that's for just me and I have a son who uses the internet..not even for gaming!!! Criminal fees!!!! So when I turn on my cable I get sound changes, 3 hr time changes, picture going black, then can get stuck for minutes then tries to go back to normal.then it will change to Spanish language.and although I can now say I've gotten to brush up on my spanish... I would really appreciate to keep on the language I set it for!!! Then I try to enjoy my recorded show and it stops working, giving error code and then nothing...i dont get to ever finish a show!! So they come out replace box, tell me I'm going to pay 90 bux because it is my fault that they have to figure it out. They gave me a tiny discount for being inconvenienced but now I have to go to therapy from being disappointed, let down and ripped off..which is very costly thanks to Cox!! So I said they dont deserve my cash monthly, I will just get internet...a d this is what they quoted me..$140.00 for high speed internet..wow, thanks for getting my back!!! Please learn from my cable crisis BS..pick anyone but COX!! read more

Very happy with my experience. Internet was sluggish. Went into see what options they had before I invested in another router at a big box store. They sent out a tech the next day and repacked the router and the speeds are 5x faster. Thanks! Super helpful. read more

I was recently moving in and needed my internet setup for my new place. Between moving I lost track of time and noticed that this store closed earlier due to COVID I called and let them know I was on my way and they helped take care of my account over the phone so all I needed to do was pick up the modem. I was a few minutes late, but the gentleman I talked to on the phone stayed there to make sure I got my modem. I'm new to COX but this is an excellent start of good customer service. read more

This review is not to the Cox store specifically, but to Cox in general. After getting 30 hours in 2 months of cable, I got a bill for $156. I was charged twice for installation. One of the technicians broke my brand new modem, and the next one tries to get me to rent overpriced Cox equipment. And, let's just remember, this company is charging more than Time Warner. Not sure how TW got such a bad rep, and the media didn't pay attention to this situation. I am looking into Hughes Net as an alternative because this monopoly is just screwing people. Oh, that's funny. Every review on here says this store is okay, but that it is the company that is unbearable. read more

The result of advancing technology is the the extinction of human kind... This I suspected from Cox Communications. I was wrong. Although I was originally duped for a service visit, Travis heard my concern when I visited the store; and he reversed the charge. Both thankful and assured good overcomes even when chaos is relentless to threaten the truth. read more

O'Brian Mendez made my experience here wonderful. He was extremely patient and courteous as he set up a new account. He explained things to me in a way that a tech-clueless person could understand. I recommend this store because of him and also there was no wait when I arrived at 6pm on a weeknight. Thank you, Cox, for excellent customer service from this employee and thank you O'Brian! read more

They were so quick and efficient about replacing my box! I literally only spent 5 min the store. I was immediately greeted with a smile and amazing service! The lady who helped me was pregnant but I don't remember her name, she was awesome! Highly recommend going here for your cox needs. read more

My recent experience with this store has been so bad. I was quoted $140 per month including tax when i opened the new account in April with Josh/ Joshua. Then the bill came in it was $252. I went to the store and paid $158 and was told I was taken care of. The next month I was billed another $252. I went to the store again and paid $175.77. Ever since then I have a previous balance each month. Recently I called cox and tried to solve the problem. I was told the first 2 bills was billed to me at the right amount. I have to pay what was billed. And since there was no written thing to prove my $140 promised price my bill after the first 2 month was $192.44. So make sure when you were quoted ask the guy to print out something. Their price keep changing and everyone in the store is saying different for what your monthly bill is. Once I find another company with the same internet speed I will switch for sure. read more

If your internet stops working, they don't do much to help you get it back online. The online tech often doesn't know much. A technician will come to visit you but at a ridiculously high price. (over $100). If your modem goes down, they will try to sell you a new one...they charge twice as much as Best Buy and similar. Beware. The last time my internet went down, it was due to a bad router. After dealing with tech support, I ended up paying $357 for something that should have cost $60. This company is run by greedy assholes. I don't have cable TV. I only want/need internet. They only give a small discount if you cancel TV. (they don't want you to cancel TV) After cancelling TV, I would have annoying telemarketers try to sell it back to me. I heard that some of your ridiculously high internet costs go to fund the salaries of CNN and MSNBC personalties...people I despise and have no interest in watching. Cable Internet used to cost $20 per month, but now it cost about $100. Cox has a local monopoly so they can do whatever they want. I suggest looking at Elon Musk's Starlink. Do everything you can to avoid this company. read more

Your contour service SUCKS! Don't get it!!!!!! I can't watch anything without having to unplug the system and restart it (as prompted on my screen) several times a day! read more

I came to this store after having issues setting up our internet due to router/modem compatibility after several calls to Cox sales and a technician. Geno was patient and knowledgeable, and helped us get a solution and online. Thank you! read more

Worst company ever! Switched from AT&T four months ago. Numerous problems getting my number ported over. They finally said it was ported so I cancelled previous provider, phone number of 12 years gone! Call them to take off phone number, tell me that my service will jump $100/month. Ridiculous! Just cancelled service with cox!!! read more

Worst company ever. Run away. The people in the store are not allowed by corporate to do anything, same story for customer service, billing, retention, and collections departments. I have spent upwards of 8 hours dealing with more than 15 different people and none of them are able to help with my issue. I wish I had the means to sue them. Outrageous that they are getting away with what is essentially extortion. read more

Absolute worst company I've ever done business with. Con artists who will do ANYTHING to gouge you out of more money than you should be paying or generally screw you over. They don't care about customers at all - just charging exorbitant prices. If you have any other options for internet, stay away from this dumpster fire of a company. They DO NOT deserve your business. read more

Cox should try hiring some of the bright, cheery people from it's TV commercials instead of the bored, hate-my-job staffers at this Cox store. I have been into this store three times in the past two years, and each time I met with mildly uncaring, lax employees that do just the bare minimum to help and exhibit NO friendliness whatsoever. Cox is getting their clock cleaned by other competitors, but they haven't raised their standards with quality customer service nor product offering. Their cable boxes and remote controls are years behind Directv. The only the standard they've managed to raise is their monthly rates. Want to like this company but they repeatedly make it hard. read more

I was a customer of Cox for a number of years. I had a TV, Phone, and Internet bundle. I was quite satisfied with their service, but as time went on they kept raising their rates. About a year ago they raised my monthly charge by more than $40 without first notifying me of the change. I decided to try ATT which had a much cheaper promotional rate. After my ATT service was installed I called Cox to cancel my service. The agent asked me a number of questions and then advised me that my service was cancelled. He then asked me to hold while he checked something. I held for more than 10 minutes and the agent never returned. I returned my equipment to the Cox store the next day and was told at the store that my service was cancelled. Although I only used Cox service for 5 days my credit card was billed $246 for the entire month. I called Cox and told them that I had been overcharged. The agent advised me that I had never cancelled my service and would get no refund. I advised him that I had cancelled twice and that I had returned my equipment and had a receipt. The agent was not pleasant but said that he would check and ultimately said that they had a record of my returning the equipment and would retroactively send me a refund check up to the day I returned the equipment. I advised the agent that I had cancelled my service the previous day by phone and asked that he issue the refund to my credit card as I didn't want to have to do a bank deposit and it would be faster. He said that he couldn't/wouldn't do that and that he would only cancel my service as of the day I returned the equipment. I advised him that I would call my credit card and dispute their charge and would get my refund returned to my credit card in that manner. He said that I could do what I wanted, but that he would send a refund check. No refund check was ever sent. I disputed the charge with my credit card company and won the dispute and was refunded the entire amount ($246). Cox then sent me a bill for $76 which was $51 for a partial month up to the day I went to their store plus $25 for disputing their charge. I sent them a letter saying that I, in fact, owed them $41 as I cancelled service the previous day and would never pay their @25 charge for disputing their incorrect bill. I asked them to rebill me for the $41 and I would pay it. Instead they referred the $76 for collection. I disputed the charge with the collection agency to no avail and they eventually tried to ding my credit. I disputed their complaint with the rating agency and won my dispute and my credit was not affected. I cannot believe the poor customer service I received when I tried to cancel their service and when they misbilled me. I advise that you avoid Cox. read more

Absolute worst service. Spent 1 hr and 27 minutes on the phone trying to correct a bill they messed up.

Supper friendly and helpful stuff! And there is a guy that works there with big beard that lights up the whole room! ;) but for reals went in with my baby feeling nervous about extra charge we got and they resolved it in a moment. I was there less then 5 min, no wait at all. Thank you so much for getting the door and understanding and urgency with my fussy baby ! read more

My internet service has gone in and out for the last two weeks. When I called customer service again today I ask for a tech to come out and check the modem and outside connections. I was told I would just have to keep resetting the modem with a paperclip when the service goes down. When I said this was unacceptable and I may have to look for another ISP I was told, "Go ahead and do that." That is exactly what I am doing. Goodbye to Cox. read more

In the past 2 years I have not had any interaction with Cox Communications then upon receiving a voicemail from a Debt collection agency I became confused. Almost two years ago Cox Cable installed a cable box and everything to go along with it down in the Dana Point Harbor for my vessel. At the time they told me that Cable would work on the docks no problem. We only had one day of signal, in the four weeks we had it! I know it is hard to supply cable TV to a boat but when I cancel my services and return the equipment you shouldn't send it to collections. I had to pay just today $250.00 for "debt owed" to Cox Communications from my one day of service I enjoyed on my boat... Beware when dealing with these scammers. Just use the internet, but NOT Cox internet... to watch TV... I hear it's the new thing! read more

Was promised a TWELVE HOUR WINDOW (7am to 7pm) for internet to be transferred (remember, we are paying...) during our move. SIX PHONE CALLS LATER AND ELEVEN HOURS LATER, THEY STILL DID NOT COME OUT. Most infuriating, of course, are their constant PROMISES that they will GET IT DONE no matter what "before the day is over." The last manager told me it would be before MIDNIGHT. This, window was expanded to SEVENTEEN HOURS. I was on the phone with him for ONE HOUR. He told me I had his personal word it would be connected. Of course, now it's next day, and still not working. If there's ONE COMPANY I hope goes out of business, it's Cox. Cox is unethical in the way they run their business. They make the world a worse place, not better, and this fact makes me sad. SHAME ON YOU, COX. :( read more

Great customer service! Just left there! Great team of knowledgeable professionals with a sense of humor! Refreshing!!!

I don't care what anyone says, but after talking to so many people over the phone and being frustrated because no one knew what they were talking about, I finally went down to the store. Joshua Barnum helped me out and I told him my problem and he was so generous and patient to listen to what was going on. In the end Joshua did everything I needed and spent the time with me to figure out a way to get what I needed done. Thank you so much for fixing my problem and showing me what true customer service is. I will definitely be returning when I need anything. read more

Sales staff have been trained in the AT&T school of misrepresentation and the company rolls out new services before they can seamlessly be provided. Initially asked if I would like to replace my modem at no additional charge and upgrade my service bundle for $x more a month. I agreed when he confirmed that the changes would be seamless and only require me to switch out the modem. Not true: 1) took 45 minutes on phone with support to get the devices switched and working properly 2) the next day my iPhone email and internet DID NOT work, an hour more on the phone with support telling me that they should have told me I had to set up two custom networks for my iPhone to work again! read more

I was helped by Yvette and she was the greatest. She helped me get the right Internet and TV services for my family at an absolutely great price. If you go to this Cox location, make sure to talk to Yvette. She will get you everything you need! read more

Had the best customer service experience today when I tried to get a reasonable bundle of services adjustment made to my account. Ms. Yvette Mariscal handled my request professionally. Kudos to her! read more

If you are considering Cox Communication as your internet provider, think again. Well, unless you enjoy constant interruptions of the service and slow connection. Service is worthless... read more

The employee opened the door for me when he saw me coming w a bag full of dvr, wires, and modem. And he helped me right away and then opened the door for me again when i left. Ive never received such great service at a cable store. It was so oddly wonderful that i had to write a review. read more

If you ever come in this Cox store ask for Joshua, he will help you out tremendously he knows his stuff and gets straight to the point.

Let's be honest. Cox phone service is the worst. I called 10 times just to be disconnected every time after waiting 20-60 min. I was so pissed I went to the store. They were closed but I saw Johnny in the store and he helped me through the glass door. Now that's going above and beyond service. Great job Johnny. You should be the ceo of Cox. Because whoever he is he sucks at customer service. read more

We had Cox Cable Digital Cable installed--BIG MISTAKE! Every day when we turn on the television we get a RDK-03030 message to call because their is a disgital connection problem. We disconnect the box which is located in a cabinet that is difficult for me to reach because of needing a knee replacement. Who runs this company but equipment that need re setting daily. Once the televisioni re set in the living room we go to watch television in our Master Bedroom and BOOM the same message shows up. Do I need to go to every television in the house (4 of them) to re set it---EVERY DAY!! COX this is not great customer service. I think we're changing companies. read more

I called on Saturday morning and was surprised when the phone was answered right away and my questions were answered in an efficient manner. Then I showed up a few hours later and a gentleman by the name of Nestor assisted me and was very courteous understanding and my problems were all resolved. I recommend this place and I thank you again Nestor for the wonderful customer service read more

Service offered by Mr. David Pascual is top quality customer service. He goes beyond the call of duty to support frustrated customer, putting one at ease. Thank you for the great service in Laguna Hills. Happy customer. Belle read more