Cox is not a bad service, don't get me wrong...but very expensive. As soon as my contract was up, I went into this particular store to cancel my services because I'm in the process of buying a house and I want to cut down some bills. The guy I talked to didn't seem to care that I was cancelling services and didn't do much to try and keep me as a customer. So put it on hold so I could shop around...I found an awesome deal with Direct tv and signed up with them, got the installer coming in a couple days, paid the small fees they require, everything is peachy. I went back to this cox store to give them a date to cancel services and this other guy that helped me said, "oh, how much are you paying with Direct tv, I can give you a better deal" I was like WTF! It's too late! Why didn't that last guy try and give me a better deal? I told him that's ok, just continue with the cancellation but he kept pestering me..."so you don't want to see what I can do?" No. "you don't care to see a quote?" NO. "Are you sure?" You idiot! I told him if that last guy was willing to help me the last time, then we wouldn't be in this situation right? I told him it's too late, you guys f*cked up. So THEN... my services were to be disconnected on Friday, I get home to watch the news and the screen says "SERVICE DISCONNECTED" You Dumb ass idiots! You guys have ONE JOB! How hard is it to comprehend? Reminds me of fast food drive thru's. So I had to go through the whole process of calling Cox and being transferred 3 times, having to repeat security questions and explain the situation 3 f*ckin times, So I finally reach the right dept, and of course i'm on hold forever while they "look into it." BAD BAD experience read more

Cox cable is the worst service I have ever received. Right this second my cable cuts out I mean actually shuts down every minute for about 10 seconds and then starts back up. That's my problem tonight. Everytime I turn on my TV or fast forward I have a 10 second delay before the sound comes on, You're DVD player is horrible. By far not even close the worst service I have ever received. My apartment doesn't allo me to have Directv or I would have been gone over a year ago. read more

This whole company is a wreck. No communication between employees. Improper notes taken on account so everyone you talk to you have to reexplain your situation. The customer service is atrocious. I've had cox at several different homes, not to my choice but roommates typically sign up for it, and every time it's a nightmare. Not one representative explains GB limits to you when you sign up so you receive an email saying they're charging you extra for going over data usage. I have told to go into the store to take care of certain things and they haven't been able to take care of it in the store. I will never sign a contract with this company. read more

Went in and was helped by the representative with the cool mustache, but his mustache was the only cool thing about him. He was rude throughout our transaction and told me I'd have to pay a deposit to upgrade my service (even though I've been with Cox for 4+ years). When I asked him why, he didn't provide me any details and just said, "That's how it is" and mentioned my payment history. I let him know I pay my bill every single month with no issues. He did nothing to help and had an attitude and showed NO interest in helping me. read more

PAY MORE SOMEWHERE ELSE, DON'T BEND OVER AGAIN AND AGAIN I have been with COX for almost 10 years......and the last few years have gotten worse 1: they insult you 2: they have NO problem hanging up on you 3: they LIE about promotions 4: they raise your bill All the time 5. geeeeez I can keep going, its SOOO bad I would rather stare at a cereal BOX Done with them.......good riddance!!!!!!!!!!!!!!!!! read more

Just got off the phone with customer "care". I was charged $75 for a service call! So my internet stopped working and you are CHARGING me to fix YOUR problem??? They did remove the charge but I had to add an extra $7 a month to receive free service calls. What!?! Furthermore, I can't wait until the day comes where we can pick individual channels and not have to fall for overpriced useless bundles from the cable companies. If you want to be ahead of the game, starting taking notes from Netflix, Hulu, etc and stop penny pinching the customers. To conclude...Be an ethical company with integrity and lower your prices and stop charging people to fix your problems. read more

This review is not for this location but for cox as a whole. Thanks for bumping my internet bill by 40% to $66 and telling me I am lucky to have had my rate for the time I had it. So basically I was lucky to have you as my company. I was also told if they offered others the $47 rate that I had for just normal speed internet they would go out of business. Is it me or is everything I read about cox from bad tech to being billed after u have discontinued service is not positive. Other than their internet speeds I really don't have much good to say about them. Between that and the attitude I got in their retention department, they made it clear that I wasn't giving them enough of my money and they would rather have none of it. So I obliged. If u ask me, that's how u go out of business. Can't wait for century link or some other company to compete with their speeds and put them completely out of business. read more

The prices are astronomical and the customer service is awful. It's joke that they have a "loyalty" department since there is zero loyalty after being with Cox for 11 years. I can not wait until my contract is up so I can cancel. read more

This place started ok.. We added new service to out existing account.. The Representative David Mastro was not so great at explaining things gave me one cost and tried have me walk out with receipts.. When I asked for a receipt it was a total different cost and asked him He then ran to the back and got Lee Cooke "Operations specialist " this guy is a fast talker and I stead of deesculating the situation he is un professional and rude.. No help from this person and should understand customer service .. When I explained my frustration he gave me his card as told me he was done.. Train your employees with service as that's how you grow.. I've been a customer for over 12 years and now service is not number one here so no big deal.. CenturyLink I'm sure will be happy to have me and customer service makes a consumer want to stay.. Cox your loss train your employees better.. I will be contacting your corparate with both employees so they understand my frustration not just your side.. Lee Cooke you should enteract with customers not just stay in the back room.. Unprofessional I'd give zero stars if I could.. Must be well off through this pandemic to loose a loyal customer read more

Absolutely the worst cable company ever!!!!! Period .. do not get suckered into going or staying with them.

Worst customer service I have ever had. Went in to return their modem. I waited for 20 minutes before my name was called. When they did they didn't even say it to the whole store just a small group on the side. After I finally heard my name and started walking over they took someone else instead of me! I asked when my name is next they told me the only thing she could do was to put me at the end of the line which was longer. All to just return something. Absolutely horrible. I didn't catch her name but she had fake blue contacts, she was very condescending and seemed like she would do anything to not help. read more

This review is for General Cox Service, all I can say was not only they are horrible, they don't abide from what they say, in other words. They lie. After 1 year to Cox, cutting you off because of what?...... Just horrible people and greedy. read more

I bought an Internet and phone package 2 weeks ago and they were supposed to be here today to install which is a very long time to wait in the first place. I took off work this morning to be here for install but they never showed up... After being hung up once and 45 min of being on hold later I find the man behind the front desk NEVER PLACED THE WORK ORDER! now I have to wait 5 more days for my Internet.. I'm regretting this already. Worst customer service I've ever experienced read more

Terrible customer service. My Internet bill has increased every month and when I checked the service I was receiving against what I was actually paying for I was shocked. I called their customer service center and they were no help as well. She couldn't answer why I was paying for a 100Mbps but recieving less than 15Mbps. The only thing I could do at that point was downgrade my service and she gave me a "discount" of a few dollars off. It seems as though the Cox business plan is to make you pay for what your not actually getting until you catch them. I am looking for a new Internet Service Provider and I would not recommend this company. read more

If I had another choice to choose from I would never use this company. The send me bills for services I don't have. Charge me fees on top of what was already paid for. The wait time to have someone go over my credits and charges took over an hour only to be sent into the never ending phone chain to start all over again. The bill got corrected to what it should have been or so they say. I would never really know. Then I see specials offered while looking up the company that I wish I would have been offered. But I guess having this company for six years means nothing. read more

This place is a joke. 45 minute wait to drop off my damn router that they didn't even tell me I had to return in the first place after upgrading to faster internet. I hate cox and I hate that I'm forced to use it. Giant waste of my time. They need to figure it how to my costumer service! read more

They show up anytime they want not authorized 8 a.m ? what woman is all ready for a stranger. ? Bullied. their service is so over priced & so sparse it is ridiculous. then one is hounded for hundreds for an "economy' program. they are Unethical! read more

Sure wish there were more options for fast internet service in Las Vegas. Lost service for a weekend, had to wait 2 days for them to come out and find that nothing was wrong. Then they tried to charge me $55 for a professional installation of... well... nothing. Called and they got it corrected, but I wonder how many people they over charge in this fashion. read more

Tried to cancel TV service. I waited one hour and when they finally answered, my phone disconnected because the battery died (from waiting one hour listening to the worst music on the planet). So I called back, another hour, finally they answered but refused to disconnect because my wife has to call them (she is a judge in hearings all day). So, Cox...uckers screwed me again. I hate these people. Their equipment sucks, their service sucks, and I wouldn't use their internet if there was ANYONE ELSE! I watched TV only to have their box shut down 4 times in one hour. This happens nearly every day. DON'T use these people if you don't have to. read more

They changed their internet service and it now has data caps!!! They never had data caps before, but they decided to just switch their service on their own and still charge the same price! Less data same price! I called because I got a notification saying I was near my data limit. I said what data limit, this is for internet and not cellular service!? They said they switched over recently and they sent notifications to everyone. I pay online only, paperless billing and received no notice! If I wanted unlimited data, I'd have to pay $50 more per month totaling $120 a month just for Internet since I cut the cord and don't have cable tv! I asked about a bundle and it wouldn't do shit for me because the internet would still have the data cap! Useless greedy shitbag company! The customer service rep had to put me on hold every time I had a question about their service! Her response every time was " that's a very good question, please hold and let me find out for you!" I was just asking simple questions about the other services they offered! With all the money you charge, can't you train your employees correctly!?!?!? WE NEED BETTER COMPETITION OUT HERE INSTEAD OF THE COX MONOPOLY! read more

Came on my lunch break, expected to be out within 15 minutes as I was just returning equipment. There was at least 30 people standing/sitting around. There is a check in section but I did not see a TV with updated order of customers? Kind of pointless. Since there were no seats left because everyone decided to bring their friends and family to cox, I stood for a half hour, also the front door was open & it was 110 degrees out. There should be a designated person for returns since they take 1 minute from when your name is called. Or a self return box. I cannot believe I had to stand there for 30 minutes while watching customers try to figure out what cable package they want. Finally it was my turn and I hear last call for ... when that was literally the first time I heard my name. They do not have a PA system, just guys yelling over the loud crowds. So glad I will never have to deal with this again since I have switched to century link. read more

I wish there was a minus zero. If you want to save yourself a lot of time, frustration and money. DO NOT USE COX CABLE for your Internet and TV. Find whatever means possible to not jump in. They lie, they beat you down, they do not put notes in accounts. They just upgrade you and nothing changes. The service is horrible. Then the promotion I had is no longer available so they downgraded my service and charged me $50 more for the privilege of having Cox. After 3 months and the multiple phone calls to resolve a bill that they over changed me $200+ I am now on a call for 3 hours 50 minutes with no end in sight. The Retention Specialist said "Your account was set up wrong." "They took you off of a promotion that I can't get you back on" So I get to pay more for less service! He promised to stay on the line to get me back to Tech department to issue a credit. Guess what, he did not stay on the line. And the Tech person says..."What can I help you with?" After 10 minutes with her, she says there is nothing I can do in this department. You have to go to billing. The worst. read more

it took me more than 10 minutes to change ( downgrade ) my service . The customer service rep Jeromy was very patronizing and disingenuous , when I move I will never use them again ! read more

Service is terrible! Customer service agents need better background checks ! Pay touch for to little !

Cox....never again....horrible service, crap customer service. Internet is always cutting in and out. DVR that doesn't record when it's set, channels down that they claim is from the broadcaster and not them. Garbage service. Better off going with a satellite provider way better customer service and all around service. If I could give them 0 stars I would. read more

If I could give this place zero stars I would. I am a Navy vet and I came into the store with my dad who is a retired engineering project manager and a navy vet. This is coming from two white guys, do not go to this store and if you do, avoid the white woman. I say this not because she was racist but because she was TERRIBLE at her job. All my dad and I needed was this specific modem. The woman did not know exactly what was going on and when she found out one modem brand was 3.1 the other was 3.0, we asked what was the difference? Her response was, "New technology," with an arrogant smirk on her face. My dad said, "It seems like you do not know what is going on, I would like to speak with your supevisor. She responded, "Oh then you have to sign in, wait 30-45 min and I will answer you." Then my dad lost it and started to raise his voice until the manager came. Now the manager answered our question so I will give him credit for that. However, he did not correct her behavior or reprimand her. Furthermore she knew we were going to badmouth him so she was standing right there. Long story short, we could have purchased the modem there but we went to Target so the did not get our business. She probably has the job because he is sleeping with her and she has excellent "oral communication skills." These are the type of characters you will deal with at this place. read more

Worst customer service ever. Stay away from this company. They can't even pull up my account with the Account number that they themselves provided me. I was on the phone for an hour, been passed around and laughed at and finally the representative just probably gave up and just hanged up. This company hires the worst people in this planet. read more

Absolutely the worst service. If you need another reason to not sign up with Cox, waiting in hour-long lines to return equipment is a major one. Tgey need competition in this town. read more

This is actually a negative star review. The service Cox Communications provides is absolutely terrible! We have been tossed around from various sales reps, service "specialist" and 4 technicians visit our home. We have "highspeed" internet set up through Cox and it's a joke. Our plan started off at 50mbps and everything was working fine even with multiple streaming. We were sold on a 150mbps super deal that the sales rep said would lock in our price and triple our service speed for the next year... Since January 2017 we have fought with agents, techs and managers trying to get a straight answer but they mostly tell us to just buy more stuff from Cox. Luckily we have worked with a few honest, rogue agents that have shared the cold truth. The router we were told was broken, old, not supported or cheap is actually just fine because it's on the approved list for speeds up to 300 Mbps... We were also told it's our wifi routers fault since it's not a Cox wifi router it doesn't, "speak the same language" as one sale rep so eloquently put it. Once I explained we have an Apple Airport Extream they changed course and tried to sell us a faster speed internet package... Over the past week, we have spoken to 4 reps and one technician yet we are still only getting 1-5mbps out of our 100mbps internet package. Oh, I forgot to mention one rep said they were switching our account from 150 to 100 because the 150 was too powerful for our area to handle... Can someone for Cox please do their job and fix this? Just because you are the only provider of the internet doesn't mean you have to lie and steal from your customers. We never had these issue with Time Warner Cable. read more

I only wanted Internet period. I debated in what provider to go with but I called sales and told them I only wanted basic Internet, please don't try to upsell me as I don't need it for anything else but wifi for my phone and computer.. So after going through the questions, I was told your addresses had service less than 1yr ago so you can just hook up your modem and call tech support for a signal easy breezy right?.. Of course not 1 hour later (I actually picked up my modem) we hooked up the modem and called tech support was told that it had been over a year and we needed to pay a $50 install fee now. I said that's not what sales told me so he looks back and says oh yes my mistake it was in August but almost a year and proceeded to tell me what the 3 rules of disclosure are for hooking up the modem (#1 being you must be tech savvy to hook up a modem) at this point I'm just ready to box it up and cancel service when I asked for the supervisor after 10 mins on hold he gets on and says we don't know what sales does and they don't know what we do... So basically at COX cable the left hand doesn't know what the right is doing.. Sales wants the money but doesn't care about the support or.. It's tech supports job to get more money from you. Mind you this is all within a couple of hours after calling to hook it up. I am stuck now with it and the tech department did waive my install fee but to have a bad experience before you even get the service no good.. Oh and I also was transferred 3 times on the sales side and 2 times on the tech side. If you have other options explore them first. read more

cox plans are kind of high, we pay 160 a month for internet, phone, and cable, and we don't really get good channels.

I am LIVID. I signed up for internet, TV and home phone services One year ago and was guaranteed a set price of $135.00 per month for two years. I get my bill and it went up to $172.57. I didn't add or change anything. Cox says there was NO written contract stating two years and the price was raised. They WILL NOT honor the verbal agreement nor change the pricing. I refused to being robbed my this Company. I am a disabled senior and recent widow who cannot afford this pricing. I would rather not watch TV and use the Wi-Fi at McDonalds than be taken advantage from this company. Stay away from Cox. read more

James O Brian a massive liar that represents cox communication! He promises free transfer of service, but when you call him he either picks up and hangs up on you, or let's it go to voicemail. You cannot leave a message because his mailbox is full. He says anything to make a deal. What a scummy salesman! Other then that I like the services I have. I just can't stand liars! What a POS!!! read more

BEWARE! Dolores the Cox representative is a LIAR! On 6/10/17 my girlfriend and I went to the Cox Residential store on 4072 Blue Diamond Rd, on that date we spoke to a Cox representative by the name of Dolores, and she helped us pick a service that we agreed on. The only problem was that she lied right to our face. She promised us free installation and equipment however 3 weeks later we get a bill for both instation and equipment. We have been back and forth through email, each time saying she will take care of the fees, until today I went into the Cox store and spoke with her supervisorr, his name is Taylor, and he said she was not allowed to make that promise so it was our fault for not understanding her. Dolores also backed the claim saying we heard her incorrectly and that she never promised us free installation and equipment. This is very shameful of them and we would really like to have them exposed. We have already paid for the fees, which were over $490 dollars and now there is no way of getting our money back. read more

Horrible brunette lady employee. I returned the router as I gave up on Cox for lying and giving wrong informations and the lady there didn't even looked at me when she throws the receipt in my face. I had to ask her if we are all set. So rude. No customer service at all. read more

I would've been nice if I were greeted. A smile in my direction would've been satisfactory just acknowledge that you have new customers walking in standing in a line because none of the employees bothered to mention the kiosk hold your place in line. After wasting 15 minute of my life I notice a list of names on a monitor wondering how the hell the got there. I was then advised by a fellow consumer that you have to add your name with the kiosk... Even though the option to pick up equipment is not available. "Just pick anything" he suggests. Ugh they just sucked so bad I wanted to throw my phone at each of them individually!!! read more

I used to defend Cox communications until now. I've been with them for 15 years and up until a year ago when all hell broke lose, I would always defend them saying they were the best, well times have changed. To make a really long story short they cannot figure out why my internet doesnt work. Instead of sending a team out to find out to see what's going on they have decided to dodge my calls, put on hold and not come back on the line, transfer me all over the place until I just give up, and make promises that they never keep. They have sent out 4 techs who have all diagnosed where the problem is, which is outside, but once the issue is sent up to a supervisor it seems they refuse to want to fix the issue. They all promise that the issue will get fixed but it never does. They try and throw some credits my way to try and make me happy but that's only putting a bandaid on the issue. I tried calling the loyalty department today and speak with a manager but they wont take my call. On top of all this they keep raising and raising there prices. Do yourself a favor and do not go with this company. Do whatever you can to avoid going with Cox communications. read more

Worst customer service ever. I've been a Cox customer for over 6 years now. I recently had their Homelife security system installed in my new home. When I called to make the service appointment, the Cox service salesman told me I had 3 days to cancel the service if I wanted my money back, if I was unhappy with it. When the technician came over to install it, he told me that we had 3 days to cancel as well. I decided to ultimately cancel within the 3 days partly because Cox failed to mention that their outdoor cameras are not waterproof until the tech was done installing the system as a storm was rolling in. When I called Cox to cancel a couple days later, I was told I couldn't do so without paying a $700 cancelation fee and the $800+ paid for all of the equipment and non waterproof cameras was not reimbursable either! When I called to cancel, the customer service rep was very unhelpful and condescending. They said this information was all in the contract, which I do understand I should have read better but that being said, two Cox employees told me I could cancel within 3 days so a person like myself is more likely to skip the small print of a contract regarding cancellation when they are told such lies. The customer service rep refused to allow me to talk with anyone else in management regarding cancelation even when I threatened to cancel my cable and internet as well. Cox is a horrible, greedy monopoly of a corporation and they don't care about their customers and won't hesitate to rip them off and milk them for as much money as they can with their subpar products and service. I recommend staying far away from Cox for their cable and security. Go with AT&T Home Service Plus and Direct TV if you want better services that you can bundle together. Unfortunately, Cox has positioned themselves as a monopoly for high speed internet, but as soon as another better service comes along someday, I will definitely sign up with them over Cox. read more

I don't even have service yet, and they've earned zero stars. They keep screwing up my order over, and over, and over, and over, including falsely cancelling it. Then I talk to them, which takes forever, each time. The rep ASSURES me that the problems were fixed. Then, of course, they send me "confirmations" of incorrect orders, completely botched. Okay, granted. Time Warner is miserable, and the nicknames of comcast are even worse, and well deserved. Getting order wrong, over, and over, and over. Cancelling service orders, making me start all over. Making me fight to get to supervisors. After all the years of time warner suckage, I'm going to miss them. Cox is a completely new level of horrifying. Thank your government for granting cable monopolies, so they have ZERO incentive to improve. read more

Well it's official cox communications is just as bad as direct tv. They never keep their word on pricing and add countless amounts of charges without discussion. Why can't one corporate business just be upfront and honest with pricing? It's truly unbelievable and disgusting. Integrity! read more