if there was an option i would give it 0 out of 100 the interest is garbage when i reset the modum or do whatever they tell what to do it gets worse and worse read more

If you need to deal with Cox this is the store to go to - their customer service is great and they have the knowledge to guide you- I recently had a problem with Cox - I was highly overcharged and had all the wrong information given to me when I went through Sam's Club promotional. It took me 3 months to finally get it straightened out - and only by going into this Cox store did it finally happen. I was given an estimate of $112 for the price of bundling TV, Internet & phone - per month (Plus $75 ontime for installation)- when my first bill came in - it was $656 - and three subsequent bills came in way over the $112 - I finally cancelled the TV - and had to return the box - and that is how I ended up in the store and explained what had happened and the rep Sue took care of the rest and was able to get my bill down for the internet and phone - to $83. I found I didn't need cable TV - I have almost 50 channels with just a HD antenna. read more

Thee worst cable company I've EVER HAD! My bill is never accurate, I was told I would have a military discount applied to my account once I produced my military ID at a store but that was a BOLD FACE LIE! They'll tell you anything to set up services to get your business. The employees in the call center and at this location are extremely incompetent, arrogant and rude. Stop it, your a cable guy! I wish I could get my AT&T Uverse back!! They're a garbage cable company! I've seriously had issues since initiating my services in December 2016. CHECK YOUR BILL STATEMENT EVERY SINGLE MONTH. They'll add fees unbeknownst to you and pretend to not have any knowledge or explanation. Oh and the Internet sucks! I literally must disable WiFi on my phone in order to access the Internet. I can only use T-mobile data which is fast as lightening. I'm being charged by these clowns for nothing. The only reason I keep WiFi is so that my son can play his ps4 online. Trash cable company across the board. There should be a class act lawsuit against this scummy company. read more

I enjoyed their in-store customer service! It felt good to receive the service that they provided considering I've had some bad experiences lately. I love how they open doors and walk customers to the door as well. read more

Abhorrent service. Awful connection, even at 50 mbps. They give you reused equipment that doesn't function properly, and their technicians have absolutely no idea what they are doing. It's common for them to spend at least two, maybe four hours in your home, attempting to figure out why their god awful connection keeps dropping, all while they attempt to make calls to phones that don't answer when they need to call a supervisor with questions. This is common with technicians; I would know, as I have had to call them out at least twice a month for the past 7 months. If these careless and incompetent representatives weren't employed by one of the biggest monopolies in the nation, we would have already ditched this awful service long ago. We shouldn't have to pay nearly $100 a month for internet that DOESN'T EVEN WORK. Customer service is terrible, too. Don't bother attempting to figure out why they are tacking on new charges to your bill every month, as you'll simply be met with rudeness and a refusal to assist. read more

Cox support is the worst. I'm just so tired of dealing with them. For months now my service goes out sometimes a few mins and other times for hours. I'm paying almost $80 a month for third world internet access. The service went out at about midnignt last night. I called and they said they're working on the problem. Next morning, still out. Out all day until around 6 and then they reported the problem fixed but I have not internet access. nada. So I call them back and asked "oh by the way, why are there so many outages in my area?" They guy starts telling me about this web address where I can see the outages in my area but when I pointed out that I can't see that without internet access and that doesn't really help me anyway since I know when my service is out, he hung up on me. The second guy was more helpful but after doing their magic voodoo on the line and checking out the modem he says the modem is not an issue. So basically he's telling me the router is bad, coincidentally with their service outage (yeah, the router goes bad everytime they work on their equipment???). So I suggested that I move the cable from the router directly into the modem, which I did but didn't solve the issue. I ran win diag on the network and it says it can't find the primary dns. Cox support has no clue how to fix the problem or offer any suggestions. So I said, "look, if you give me a physical ip address I can ping, at least we can tell if the basic wiring and network is okay." He says, "I don't think I can do that". I said, "look, you have a computer, it's easy, just ping something like google.com and give me the ip" but he says "hold on, I have to check"....."no, we're not allowed to do that". Huh?????????? At this point, I requested a supervisor and I explained the problem is that the computer can't access the DNS. My computer is configured to automatically obtain the DNS from you at startup, so what's going on?" This woman starts ranting about ip addresses and how they are not static and my head is about to explode. Your computer ip address has nothing to do with DNS servers. The woman has no clue what I'm talking about. Anyway, I got a ping address. Verified that worked. Checked my win config one more time and the router. Rebooted everything and it all came up eventually working again but I still have no clue what is wrong, what causes it, and not really too certain if what I did this time will work again in the future. Too busy right now to research this, again. read more

I absolutely agree with the person regarding the charges they add on each and every month hoping customers do not look at their bills. My blood pressure my stress level skyrocket at the thought of looking over a cox bill - BUT EVERYONE YOU MUST - WE MUST ALL START A CLASS ACTION AND MAKE THEM PAY FOR STEALING OUR HARD EARNED MONEY. LAST Month alone I found a $39.00 service install fee. I called they did not know why . they credited it back. A week later the credits on my bill but I am charged 39.00 again on recent activity I have not contacted them yet on that . Every month my bill is suppose to be 179 per month but it is close to three hundred every month. it is the biggest billing scam I have ever seen. I have been dealing with this for 14 years. And there is no one to get other service . with internet cable and phone. They are ripping off everyone of out there that has service with them and I know if you review your bills for the past year you will be surprised what over charges are on your bill. And yes they add up just for one customer mine were I am guessing for the year at least 300 dollars now you times that with cox customers now and they are pocketing millions. I am seriously going to file and sue the hell out of them and I hope you all have my back. let them pay now and change their ways. Also, one person you speak to assures everything is taken care of when in fact nothing done no credit and bill higher then before I have saved everything for this day in court with cox cable ripoff thugs. Also they have not updated the online billing page and its so old at least 14 years. There is no place to see what your last payment was (the place u find it now is in recent activity - which disappears after a next billing cycle) and they break a 200 payment into a 15 payments like they take 15 and apply to phone 20 to this so it shows no where what the total payment you made was. There is no history to go to of payments and they do that so you do not know what the hell you paid or when and its fraud number 2 they do . They lie they steal and they know we are all stuck because there is no alternative company to go to . MONOPOLY FRAUD AND SOMETHING NEEDS TO GIVE . JUST THINKING ABOUT COX BILL GIVES ME STRESS AND TWO HOURS TO GET RECTIFIED IF I AM LUCKY USUALLY 3-4 HOURS AND A HEADACHE AND A HORRIBLE EXPERIENCE. BECAUSE IF THEY PROMISE YOU SOMETHING 70 PERCENT OF THE TIME IT WAS NOT DONE. IF YOU GO BACK IN A MONTH ITS NOT CREDITED ITS NOT FIXED THEN YOU HAVE TO PROVE THIS HAPPENED AND THEY HAVE NO RECORD. VISCIOUS CYCLE OF DECEIT . read more

First time at this location since I have a problem with my modem that cannot activate into my exist account. The guy who is in charge in my case (cannot remember the name but he has a tattoo and reggae hair style) is very RUDE! Because I have a little knowledge about this thing and it's always my brother's duty to handle with it that why I called my bro and passed the phone to this guy but he seem not willing to help (you can tell by looking at his body language, emotion, and his voice). He keep saying that I need to tell him the serial number from the old modem but I don't know about it so I have to tell my dad to go back home to bring it even though it's very traffic on that time. This guy also told me you can activate it by the phone but WHAT IS THE POINT FOR ME TO STAND THERE IF I CAN DO IT BY THE PHONE OR ONLINE? (we already try to activate it since yesterday but it keeping error) However, thanks to the lady who look likes a host that make me at least give them 2 stars not just one because when my dad come back with the old modem and I asked her to get the service again she asked me that I want to talk with the same guy or the new one and send me to the new lady who just ask about my address and the account owner name that's all. Let me go back home with the new modem that already activated read more

Dependable service. Decent speeds available. But high price for higher speeds which are most needed. When compared to many other countries and their pricing, the US has slowest internet and higher prices. read more

made appt for service to get internet working --they used a contractor who said he came to house and left tag on door---liar never did --when I finally got to customer service rep apologized after 20 minutes of bs did not solve issue and also lied to me about being illegal to come out after 7 ;00 this is the third time having to deal with contractors that failed to perform cox nonservice is typical read more

CoX Homelife is a rip off. They promise good things and don't deliver. I boghth an internet based thermostat that gave me problems from the first day. They admitted it was an outdated model. Finally they agreed it needed replacement and want to charge $160 since it is not in warrant. Spoke to a tech who could do nothing but was very nice. Talked to his supervisor who was a jerk. Doesn't know or understand customer service. They flunk for service after the sale. read more

Sales reps will do anything to sell you a bundle or they get fired for not hitting their monthly quota. The internet is the fastest in Las Vegas but for the television (if you must have it like my 75 year old parents) then get DirecTV. Cable is losing big time to the Dish companies and must charge much more in order to make a profit, they have been hiring constantly since 2005 so they cannot even keep employees, let alone customers. I have had Cox internet, DirecTV and AT&T home phone in Henderson for 7 years now, very happy I dropped the cable and went with satellite. Cox has the best internet but even that I might switch to AT&T which has Fiber Optics cables laid in Las Vegas / Henderson now. I feel bad for the employees that take our angry calls when they just need to feed their families and work for such a overpriced, greedy, disappointing company... (no I do not work for them). Increases to the bill happen every end of March / April just as an FYI and will increase every year for TV and Internet with Cox.. read more

What a joke. Price protection my BUTT! Year two and my bill is now $163 damn dollars for TWO tvs!!! I WILL be changing services. I call customer service and what does Gail say?? "Well I'm sorry". What a complete and total rip off!!! I'm over this cable company and I WILL be looking into my other options!!! read more

It was good. I went in to cancel my service. They didn't haste me or give me a hard time. No problems, quick and easy.

hello, went to exchange our box, to a dvr. was there 19 minutes total. total of 5 people helping customers and a guy at the door to take our name and put us in our order to be served. Hakim was our guy, he was quick and friendly. i also liked how he came around to get us insted of yelling out our name. thank you, jrbaumann read more

From the initial sign up for this service it has been a joke! I was asked what channels I wanted and was told a monthly price. I paid an initial installation fee and got none of the channels in our initial sign up conversation. When I called of course those channels were offered to me at an additional price per month. I was really upset because I was told that was what I was getting! I talked to the "loyalty" department who did nothing but try and increase my monthly bill, When I went to just cancel the service all together because of my frustration with them I was told I would be receiving a refund via check within 5-10 days. It has now been 2 weeks and when I called today they told me the refund was less than half of what I was told and I would be receiving it in 5-10 weeks! It is morally right to hold on to someone's money that long. I am more than disgusted with the lies and the dishonest people. I am happy that I cancelled my service I don't want to do business with a provider like that. People you have choices....they are not the only provider out there, You pay a whole lot of money for very minimal of channels. read more