Came here after flying in from Virginia to visit family. Myself and two brothers were crazy hungry. The restaurant was slow that night so we couldn't understand why the service was so bad. It took well over 17 minutes to get our drinks and even longer to place our order with the waitress. The chicken and dumplings left me wanting, the service left us all frustrated and the only thing that came out in a timely manner was the bill. Will not be back. read more

Cracker Barrel Old Country Store - Chicken and dumplings, mashed potatoes and green beans. - Breakfast & Brunch Near Me - West Memphis, Arkansas

Bad service. Dirty tables. Management needs to keep servers on task. It was empty but I had to wait 10 minutes for a table. The people in country store act like they can't help the other part of the place, read more

absolutely disgusting. cracker barrel should be a god damned shame having this restaurant still up and running. the food is cold, unseasoned, and dry and you want the absolute kicker? i was served a goddamn block of uncooked rice harder than a jawbreaker. shameful, and when i asked for reimbursement? they offered a $20 gift card only useable in-store as though i'd step another fucking foot in this disgusting establishment. save your money. read more

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We received subpar service and food at this location twice now. We were very disappointed the quality of the food. We did not take photos, but should have. I ordered a fruit bowl, I received 1 strawberry, 6 blueberries and 4 bite-size pieces of pineapple. I ordered mashed potatoes with gravy, I received 1/2 cup off mashed potatoes with 1 teaspoon of gravy, which had already gelled. So disappointed. read more

It's nearly a typical Cracker Barrel. The table service is a bit slower than normal, but the environment is the standard faire. They do have RV parking for those of you who are driving through. Although you should NOT ever stay overnight on this area. It's not the safest place on the world, it's quite the opposite. read more

From the moment we walked in, it just felt off. No greeting, no smiles, nothing welcoming. I'm not sure if the staff was having a rough day or what, but it was noticeable. Our order was a mess. Several items were said to be unavailable, yet they somehow showed up on our plates anyway. We dealt with cold coffee, cold food, missing condiments, and overcooked chicken. When we spoke with the manager about everything, she seemed completely detached and uninterested. There was no apology or real effort to make things right. To the server's credit, she did smile and check on us toward the end of the meal. The best part of the whole visit was the person who cashed us out. She was warm and funny and actually helped lighten the mood before we left. Overall, this was a frustrating and disappointing visit. I hope it was just an off day, but it left a bad impression. read more

Breakfast is fabulous here. This was my first time in a Cracker Barrel and I'm in love with it. All three of us enjoyed our breakfasts. Everything was delicious. The coffee was hot with frequent refills. I love the little bottles of Vermont pure maple syrup served up with pancakes and French toast. I think our server was Kim. Everything was perfect. I'll be back! (When I visit my son). read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - West Memphis, Arkansas

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Renya B. is a phenomenal waitress at the the Cracker Barrel located in West Memphis, AR. She has earned a five star rating for her professionalism, product knowlege, accuracy to details, friendliness, and outstanding customer service. Leady by example. Her kindness, welcoming smile made me feel like she wanted me to be there. She added value with her actions. Immediately acknowledging me once I was seated. She restated my order to ensure it was correct. She delivered it fresh and hot. This was an exceptional experience. Thank you, Renya Kudos!!!! read more

Our waiter Alana was so rude we asked for our tables drinks 3 different time until we finally got it. Food is good. The Ambiance is amazing. read more

Placed an online order for Campfire Chicken and arrived for pickup a 6:55, which is the time I was told it would be ready. Apparently they had run out and it takes an hour to make, but no on told me this until I had been waiting for 45 minutes. The guy working the register, who was on a personal phone call for the first 15 minutes I was there, just kept telling me it was almost done. Finally the manager told me what the delay was, and she said the app can't tell if they're out of something. So, finally after over an hour waiting, I got my to-go order...and was about to be even more disappointed. I think the chicken must be sourced from under the nearest overpass, because it was the size of a pigeon. And my $3 side of greens was in a small container that was only half full. In short, this was a very disappointing experience. read more

Cracker Barrel Old Country Store - Pigeon-sized chicken. - Breakfast & Brunch Near Me - West Memphis, Arkansas

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NO! NO! NO! DO NOT VISIT THIS CRACKER BARREL UNDER ANY CIRCUMSTANCES! TERRIBLE ON ALL LEVELS! THERE IS NO REDEEMING VALUE WHATSOEVER. Extremely poor management, if in fact there is any management at all. When you think of Cracker Barrel, you expect an assurance of quality. This location makes a mockery of that expectation. It's as if they've given up and thrown in the towel. Embarrassing. After entering the restaurant, my grandchildren and I were seated at a table next to a group who were just leaving. I happened to look over and mentioned to the kids, "Uh oh, someone spilled a bunch of country gravy on their table. Uhhh, Grandpa, that's not gravy. You've got to be kidding me! They seated us right next to a puke glazed table?! We should have left then and there. But we didn't..... While a clean team (3 servers, I hope they washed their hands afterward) were engaged in the mop up, another server was arranging tables for an incoming group of 13. One of those tables being the fouled one. Upon noticing that, we should have left. But we didn't.... Our order was taken at 5:05pm. After our server apologized for bringing me the wrong drink order, she disappeared. And we waited. Meanwhile, the party of 13 were being seated. The same server as ours started to take their drink order. I thought our food had better come out before she took their food order. It didn't. And we waited. It took forever for her to make the round of the 13. Surely our order would come out now. It didn't. At that point, we should have left. But we didn't.... Food for other tables was being delivered, and still we wait. Finally, I pulled my wad out of my pocket to throw a few bills on the table so we could make tracks. But to our amazement, two of our orders showed up. The other two will surely not be far behind. They weren't. So we waited. It was now 6:25pm. We should have left. But we didn't...... The server was avoiding us until she couldn't bear it any longer. She came to our table and said, "you know, there's too many kids working here and there's a back up in the kitchen", "you should probably just leave" "don't pay". "Don't leave a bad review or anything." I showed her that I was well into this one. As we were walking out, I told the line, waiting to get seated that they should not go in. They looked dumbfounded. Why, they asked. I gave a quick explanation. A couple of folks took my advice and followed me out. The others who didn't deserve their fate. As for the group of 13? It's now 8:42pm. Do you think that they were as patient (as foolish) as we were? You'll be tempted to try this Cracker Barrel cause it's the only sit-down restaurant in the vicinity of the local hotels. But I'm warning you, do so at your own peril. Quick Tip: The parking is the only good thing about this Cracker Barrel location. Grab some fast food, stay in your car, and enjoy the lot. If you have to puke, just open the door. Then, move to a different space. I am not pleased. Because of this poorly managed Cracker Barrel location, I won't be visiting another. read more

AMAZING is what I would use to describe my lunch experience at this restaurant. I was with a group of five, in area visiting with family, and this restaurant came highly recommended. The atmosphere was warm and inviting, the environment, calm, and the restroom exceptionally clean. The food tasted incredibly fresh and delicious. Our waitress was EXCELLENT!!!!, and spot on with the recommendations, answering all our question, being courteous, and professional all at the same time. She could not have done a better job. I definitely recommend this restaurant. Keep up the good work RHONDA read more

The service was very slow. Asked about our meal multiple times and was not given any answer. We had to ask multiple times for things like refills, biscuits, and other things like that. Would not recommend unless you have plenty of time to wait around. read more

I ordered food for pickup using the online app. Ordered the burger without any toppings and spent extra for a side salad, ketchup, and extra dressing. I received a burger with everything, and that's it. Either the app don't work correctly or the kitchen help needs to learn to read. Lesson learned, pickup the phone and order verbally and make sure you check everything prior to leaving. read more

Music so loud not enjoying. Ask mgt to turn down...refuses Never be back. Food just ok service ok read more

The chicken & greens hit the spot. Clindra, our server was professional and attentive. Would definitely return.

Food was cold and didn't have several items in it that I ordered. After Spending $50 on two meals Delivered I called to speak with a manager. She told me that she could replace the missing items but I'd have to come and get them. ABSOLUTELY NOT!! She finally offered me a free meal for the exact items in the future. I will not order from Cracker Barrel again. This is the third time out of three times that I have received an incomplete order or a correct order. BEWARE! They'll Screw you every time. read more

Not the typical cracker barrel, staff isn't all that friendly. We ordered lunch, and the waiter brought out the biscuits and corn muffins he didn't give us side plates or napkins. The muffins and biscuits were greasy and a bit hard. The wife ordered the bee sting chicken sandwich and got the meal, I ordered the meatloaf, it was a bit dry and with no gravy, I would have asked for some but we never saw our waiter until he dropped the check off. This I Has not been our experience at past Cracker Barrel's. I'd pass this one by and try a bbq place instead. read more

I ordered chicken fried steak it's terrible Loaded potato and corn..so nasty..no carry out for water..I will not be back never read more

Cracker Barrel Old Country Store - Water in the potatoes so nasty - Breakfast & Brunch Near Me - West Memphis, Arkansas

We have ordered take out (for 2-3 people, not ordering for an army) several times for this location and each time have had a bad experience. The wait time says 30-35 mins, but then it takes well over an hour if not two. The food is not fresh when we get it and something is always missing/left out of our order. The last two times, it has been almost dead, not busy at all, so they are not overwhelmed - it seems to be poorly managed. read more

Service. Had to go get our own silverware after asking for it and waiting 20 mins. Did not bring my husband a drink either. We had to go ask for boxes and our bill. 2 hour dinner that could have been an hour. Food was barely warm. read more

My first experience with "breakfast" at a Cracker Barrel...and first time eating at this location...its just over the 40 bridge in Arkansas . Quite frankly I am not sure why it only has 2 stars? Its Saturday morning, during holiday season, during a pandemic, and my experience was excellent. Surprisingly the wait was short..I had to store my treasures to pay for them later ( great little gift shop) because they called me so quickly. Party of one. Lottie is my server...smiling, upbeat, and she made great recommendations also has a hustle...meaning, fast on her feet! Masks are a must here...and as i sit here and peoplewatch, it is clear they clean and spray i see what I assume is sanitizer after each table clears. My breakfast was excellent, (sunrise sampler) - choose the sweet ham overcountry, hot coffee refills were always circulating, while i obviously couldnt see smiles...I felt them... Fresh biscuits, gravy, grits, hashbrown casserole, 3 proteins, and oh my goodness..."fried apples" for less than $10.00. Thankyou CrackerBarrel team for starting my day off on the right foot! PEOPLE... dont judge "THIS" book on its neg. reviews above...check it out for yourself...and see if you have the great experience I had and then post a review. read more

Cracker Barrel Old Country Store - Done and done...it was awesome...how can it only have 2 stars? - Breakfast & Brunch Near Me - West Memphis, Arkansas

I gave it two stars because we had a nice server. The food was not good. The best thing of the meal was the baked apples. I ordered a cup of soup and grilled cheese sandwich. My husband had the catfish dinner. The meat was mushy, fries were cold but the baked apples were good. We were too tired to sent it back. We just will avoid Cracker Barrel in the future. read more

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Service was very good food was great and didn't take long for food to come out food was hot and steamy and waiter was very kindhearted. I will be visiting again! read more

Took over an hour to get our food, food was overcooked, customer service wasn't the greatest, a server from a different section had to take our order after we waited over 30 min for our server to even greet us. The manager and second server did their best to help us but overall the experience was not good and do not recommend going there. read more

Great store clean and friendly place thanks for always working hard to keep the location clean

THIS IS A FRANCHISE, not a real Cracker Barrel... Staff was nice, food was cold, and horrible... we hadn't eaten all day and still couldn't eat that crap they call food. We were over charged and paid it just to get the hell out of there!!! Never again. Pretty sure the worse meal I've ever had out!!! I bet no one has ever returned for a second meal... I'm debating standing in their parking lot and fair warning buses and all patrons not to go in and expect a good meal, anywhere else would be better!! Pls note one star given only because the staff was nice. read more

The service was horrible and the food mediocre at best. My husband ordered a fried chicken salad. It came with a chicken breast plopped on top not cut . I ordered lemonade sorry we are out ok i will take water. Had to ask for it 3 times before she brought it . The wait for our meal was 25 minutes The wait for our check was just as long. We asked for boxes but after 10 more minutes of waiting we gave up. read more

Wow how bad can it get??? Come to this Cracker Barrel and you will find out. This has to be the second slowest place around and the food came out cold. WTF???!!!???? Come on after waiting 30 minutes and then get cold food. We will never be back Ever. It is that bad. Crappy service and cold food. I thought more of this plAce but they proved me incorrect to say the least. Go somewhere else. At least Waffle House has hot food and servers that work to insure your food gets to you hot. The inside is like the other Cracker Barrel's. Lots to look at. I guess I should have just shopped here nod not tried to get a hot breakfast. I wish the management would take more incentive to insure quality in food and service. read more

Table, floors, chairs, were covered food scraps. Table was so sticky the menus stuck to it. Food was only fair. Corn bread was covered with butter, fried okra was greasy, greens had more ham than turnip greens. Overall a pretty poor meal read more

Super slow seems maybe understaffed Dirty tables sitting around that has not been clean for 30 minutes I would never recommend this Cracker Barrel read more

Worst Cracker Barrel by far, no one could finish their meal. Wife ordered a steak that was like a piece of rubber that had been seared and microwaved. The sweet potato didn't come out till she had 1/3 of her steak eaten and I had to drown my chicken with honey to even eat half of them. Had to ask for straws and napkins. read more

Well that was a bad idea I usually can always count on Cracker Barrel to be good quality, but this location is the Pitts! Let's start with the table being dirty and we had to stand at the table till the hostess went to get a towel to clean the table. Then the server Louise S never introduced herself she just walked up and said are you ready to order? I asked for a round of water she replied are you ready to order? The silverware was soiled so I got extra napkins cleaned them ourselves. Ordered Louise got lost and another server bought our food but there were no biscuits, no jam, no butter, no hash browns the eggs were not prepared as requested. The grits were scoured and lumpy. I was going to let it go but there were too many things not right besides the fact that our server didn't return till another server told her we needed the missing items. She didn't seem pleased with her job as server. The food came out one thing at a time by the time I finally got my biscuits there was as no jam or butter I was done. Louise did return to plop the ticket down without asking if we needed anything else. Louise overheard me say to my husband she didn't ask if we needed anything, she immediately turned around and said "are you talking about me?" I said yes I am. She then said I thought if you wanted something you would have told me! She then said what did you need? I said the butter the Jam I ask for, not the gravy I didn't ask for, but you gave it me. Bottom line she was confrontational and that is never a good look for the company. My husband said let's just go we never have to come back here, which is true but no one should go to this location, not until it's been upgraded to Cracker Barrel standards. As I was paying for my food the cashier asked how was your food and said horrible she immediately got the manager. He was very thoughtful and I hope he will be able to correct the wrongs going on at this location. If I hear one more time "it's the south" that's no excuse for bad service or food when I'm spending my Northern money!! Parking was good other than that go to the next exit! read more

Despite the poor reviews we decided to give them the benefit of the doubt and try it. I mean who has ever had a bad experience at Cracker Barrel? The wait staff could not be bothered. Many were just sitting around visiting with friends. They were out of some of the specials and server was inattentive. Food was okay. Checkout was too complicated. There did not seem to be anyone in charge here. Not a good place to stop on your I-40 journey. read more

No rolls, no salad, no strawberries. Was told there was no Mac and Cheese after my food arrived. I asked to have my bill adjusted and then very very cold Mac and Cheese showed up. Everything you see here is true!! How does management still have a job??? read more

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Gravy was cold pancakes were horrible . Never came back for refills . Had to flag her down towards the end . read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - West Memphis, Arkansas

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Always have been one of my favorite places for a meal. They are pretty consistent with their restaurants. Service is always a big influence on the visit. David did a great job with us. Cooks made regular pancakes instead of the Pecan ones that my wife ordered. But we ate alittle of the the regular ones as they made the pecan ones. And it came out fast. Chicken and dumplings! Collards and fried Okra! I was set! Loved it! Biscuits and cornbread too. read more

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Ordered takeout online as we were staying at a nearby hotel. Picked up order and returned to the hotel only to find the Mac & Cheese was not in the bag, and there was no "silverware". I purposely ordered the silverware as it is an item that has to be ordered (ridiculous). Fortunately the hotel is only a 5 minute walk from restaurant, but inconvenient to have to return. I explained to the counter person that the Mac and Cheese was missing from the order, to which she replied "Oh, we ran out, that's why". So you still charged me for it, and never told me it was missing when I picked the order up. I explained we were also missing two sets of silverware. She handed me one set, until I had to explain again that we needed two. I asked to speak to a manager. After about 10 minutes, a cook from the kitchen came out to handle the inquiry as they could not find the manager. After explaining the situation again, the cook explained they were not out of Mac & Cheese and went back to the kitchen to bring it out to me. When I asked why his staff told me there was no Mac & Cheese available he looked around for the women who told me this (who left the area after I asked for a manager, and said, "I can't explain why she said that". He took my name, wrote it down on the back of my receipt, and said he would credit me for the missing order. To date it still has not been credited. read more

Food is fresh, hot. We had a vegetable plate for vegetarians. Server was friendly and paid attention to details. We had a lot of food left over. Took it home for another meal. read more

I would give 5 stars because everything was tasty- but I do have to mention that I order two orders of hash browns for myself and my toddler- sadly the hash browns were inedible for my toddler as he only eats potatoes not potatoes with cheese as cheese was added to both orders- I was actually looking for just simple ole hash browns because usually when I have hash browns left over I give them to my toddler- but I wasn't able to That this time and preferably I like home style hash browns And I know this restaurant has been around for years there were two different tables with leaks from ceiling water was actually leaking from the ceiling onto the tables read more

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