My estimator was Carlos, He did an excellent job as far as updates during the whole time they had the car.

I recently took my car to this location because it was recommended by my insurance company. They told me that repairs were guaranteed. I explained that my collision was causing acceleration issues, check engine light and stalling. When repairs were completed, I was still experiencing check engine notification and I informed them of it. They told me that it was a sensor that is maintenance related. I had to take it to GM for 1,600.00 worth repairs to have it professionally analyzed. GM said I had to replace the turbo radiator that was damaged in the accident and wasn't properly tested while in Crash Champions care. Besides that, GM said my radiator was being supported with tie wraps which they deny installing. Needless to say, I would not recommend this repair shop because they don't do their due diligence in correctly diagnosing engine issues!!! read more

Horrible customer service. I made n appointment to drop off my car on a Wednesday and had a tex to prove it. When I got there, they told me it had been for the day before and told me I would have to reschedule for another day. Thankfully, Chicago is not lacking in body shops, so I took my car to the nice folks at S. Loop Body Shop, just a few blocks away. read more

My name Marilyn H. I brought my car in on a Monday evening and got it back on Friday evening.This team is great and respectful.my car looks like new.Jose and his team did a fantastic job.i would recommend to go to them.the location is great at 2232 s wabash. read more

They gave me a quote for $2800 and said the scratch was through the clear coat and the paint. Took it for a 2nd quote the next day and the guy used lacquer thinner and rubbed off the scratch. No metal exposed. read more

Crash Champion repaired my car within a week and Miguel was very kind and helpful. Great experience.

Customers BEWARE! They tried to fix my car & failed because of, in my opinion, prior damage making my car unsafe. They also overcharged over $1000. for parts but refuse to refund all or part of the total cost, $3045. which I paid for out of pocket. Is that how you treat your female customers? read more

Crash Champions Collision Repair South Loop - Auto Repair Near Me - Chicago, Illinois

See all

Vanessa, Sergio and Jose were great! The customer service here was superb would definitely recommend.

I brought my car in for a simple rear bumper repair. The check-in with Vanessa was smooth sailing as she explained the entire process. the rental car location was close also. The repair took 3 days max and received the call that the car was ready for pickup. What was amazing was that they detailed the entire inside (vacuum the floor and cleaned the windows inside / out). I receive the car with a new looking bumper with a lifetime warranty. Amazing work with a smile. I highly recommend Crash Champions in South Loop. read more

I've been trying to get an estimate from them for months now. Set up an appointment, took my car in, they snapped some pictures, and said they'd follow up in a couple of days. But they didn't. Left two voicemails a few days apart--no response. Called again after a couple of weeks, and they claimed they don't even check their voicemails. Waited another two weeks, called again, expressed my frustration--still no callback. Finally got through to the estimate guy who was apologetic after his manager was informed that I had been waiting this long. He blamed it on staff changes, which didn't make sense because he's been my point of contact from the start. Anyway, he promised the quote by Monday. Monday passed, and nothing. Gave them a few more days, called again, asked for the manager. They said the manager was busy, promised a callback. They asked if I wanted to be transferred to the estimate writer, I declined, he knows my number and has yet to use it, so I insisted on a manager. Even though I've been patient and polite, not a word from the manager or the guy who writes the estimate. My insurance hasn't heard from them either. I haven't been confrontational, just patiently waiting for them to keep their word. But here we are, months later, and they still haven't followed through. They've got a chance to fix this, but if I take my business elsewhere, that chance disappears. And you can be sure my review will reflect this experience. read more

State Farm sent me here after my car was hit over night parked on my block. Seemed like a decent place. Took about 2 weeks to get my car back and when I did it looked great inside and out. Mechanic told me all I needed was a new controller arm and caliper clips. Car drove fine until the next day when I started it up and battery was dead. I also noticed someone from the shop accidentally broke my auxiliary cord off in port in my car. When I called and asked why it was stuck in there and why my battery was dead the mechanic told me that is common after cars get into a collision for the battery to die and that no one touched the auxiliary cord and he didn't know how it cracked off. Seems like something they could have told me when I picked my car up. Great place to take your car if you want it to run for no more than 24hrs after their service. read more

My car was damaged by fallen tree branches, breaking the drivers' side window and denting the driver's door and breaking the side mirror, along with a few scratches and dents along that side of the car. It's a State Farm expedited site, but as it was the weekend, it only got towed to the site on Monday, 6/23. So for the next week, there were various delays, none of which I was informed about, so that I am still waiting for an estimate and the approval of State Farm for work to be done. There is some possibility that State Farm will decide that the car (older Prius) is totalled. But because of the delays, I cannot know what to do, whether I have to look for a new car or not. Today, I was told that they were very backed up and short of staff. So, so far, my experience has been entirely negative, mostly because I'm never given information when I call, but when I get State Farm to call, they tell them a bit more. An estimate was promised for today, but it seems unlikely. So I have no idea about the quality of their work, as we've gotten bogged down in multiple delays. I'll post my final experiences, when they happen. read more

Very professional and productive group Highly recommend this guys they go above and beyond to make it right read more

Horrible customer service, the management continually lied about repairs. My car was never repaired properly.

Vanessa was wondering. Very informative and extremely pleasant. Kevin was great he explained and guided me through the work that was done on my car. The mechanic even gave me great information about my Subaru. . Great service and atmosphere, I would definitely recommend. read more

I had previous experience with Crash Champions, not this location, but another. My experience with Crash Champions was great, until I came to the South Loop location. The people at this location are nice enough, but their communication and attention to detail fall short, in my experience. I brought my vehicle to them, insurance recommendation, to get some repairs done: window replaced, interior repairs, wheels fixed, exterior trim, etc. On several occasions, I was called and told to pick my vehicle up, just to arrive and find out that my vehicle was not done. The list of items that they charged my insurance to repair, did not match what I was seeing. Keep in mind, I am not a mechanic, so the things that they said were repaired were visual repairs, something any lay person could see. When going over the work, or lack thereof, they told me that they would investigate. Strange that you must investigate work that you said you did, but was not actually done, shouldn't this be done before you call the customer? After some back and forth, I was finally able to pick up my vehicle. This was two and half months of going back and forth to get these repairs done. Now that I have my vehicle back, I notice several inconsistencies: the window replaced is not the one that should have been placed, in addition, it is not spec for the vehicle. I can tell because it does not match the window on the opposite side of the vehicle. The interior was laced with oily fingerprints, I wish they would have cleaned up after their work. There were pieces of glass in my interior, you can also hear pieces of glass inside of my passenger door along with random pieces of plastic left inside my vehicle. The trim that was removed and replaced on my vehicle is not secured properly; you can see that they did not attach some of the fasteners. All this to say, take heed to all comments, I did not have an experience that would lead me back to Crash Champions for anything. What scares me most about this location is their lack of attention to detail. If they missed those visual clues that I was able to point out, what type of things are they missing that are not visual. There is too much competition out there for a customer to have to do their own QA/QC to make sure their vehicle is ok. If you choose Crash Champions, I hope your experience is not like mine. read more

I'm not even sure where to begin with the ongoing headache and nightmare that has been my experience with Crash Champions. I took my Jeep Wrangler to this location for years when they were Euro Collision and couldn't rave enough about this place. They took such amazing care of my Jeep back then and I highly recommended them to family/ friends who also had positive experiences. It's been two years since I had to file a claim so this is my first time dealing with them as Crash Champions and I immensely regret it. I never had issues with my side marker/ fender lights prior to being side swiped on the right side. After the accident, my right side light stopped working as expected but nothing was wrong with the left side. When I came to pick up my Jeep, neither of my fender lights were working...When I pointed this out, I was told they're unsure of the issue and I should take it to the dealership..excuse me?!? That's not a proper repair. I didn't accept this explanation and asked them to figure out the issue as I didn't drop my vehicle off with a non-working left fender light and the right side was working prior to the accident. After some inspection they informed me it was a grounding issue (that suddenly occurred ) and were able to fix it. I was relieved but after I picked up my Jeep, I noticed my rear windshield wiper was broken off and lodged behind my rear bumper (how does that even happen?) and there were UNSIGHTLY holograms/ buffer trails all over my paint. I take so much pride in my Jeep, I literally wanted to pass out. I went ahead and ordered a new wiper on my own though they should have covered this because I was trying to be understanding. As far as the buffer trails go, I had to leave my Jeep with them again and while I appreciate them detailing/ polishing the vehicle properly, no responsibility was taken for the swirls and they implied they came from elsewhere. Mind you, I've never dealt with holograms on this Jeep prior. Upon leaving and inspecting my Jeep, I noticed the detailing they just did affected the newly painted/ repaired fender, leaving imperfections. Of course they didn't point this out before I left. This was upsetting but because I'm extremely busy and tired of dealing with this shop, I was planning to put the paint repair off. Fast forward to today, something told me to make sure my fender lights were working and guess what, the left side (that was working when dropped off) is not working again. I'm irate and disgusted with the quality of service and way in which my Wrangler has been handled here. I just had to schedule an appointment with another shop to see if they can properly diagnose and repair this new light issue I'm having because I literally do not trust Crash Champions with my vehicle at all. You take it for one thing and will leave with a new problem guaranteed. If you care for your vehicle at all, do not come to this location. They used to be amazing but this is what happens when companies are bought out and corners are cut to increase profits. read more

I brought my car in on two separate occasions. It was not fixed he first time (they had it for a week and a half), and they held it for a week and a half the second time (NOT fixing the problem). The issue or leak was never fixed and they lied and said Ford system had crashed which is why they never brought it over to get it fixed by their dealership. Ford system NEVER crashed, and was never contacted for that matter. No one ever called to follow up or update me, I had to call every day 4-5 times for a week before anyone would pick up. This place is trash, customer service was terrible. I paid my insurance deductable for my car to never get fixed. I would never every recommend. read more