It just keeps getting worse and worse. Several items are delayed again. No communication or response for anyone. The only reason I know items are delayed is because I continue to check on my order. I have tried reaching out to the store and spoke to the furniture manager. She promised she would call me back, but no response. This is the third time in the past three months I have tried to request help from the store with no response. I have also tried calling the store on a number of occasions but no one answers the phone. I know these are challenging times and I have a lot of empathy for retail businesses. I would be a lot more understanding if someone would communicate and support me. I am so beyond disappointed with this experience. I can't wait until this whole bad experience is over, but with all the delays, who knows when that will happen. read more

Love crate and barrel but sometimes man... I've ordered things online for pick up and it's never ready when I get there ... I always end up waiting. And it's like there's a hour to close ... what are you waiting for the last 10mins before you close to get my order ready ? read more

Went shopping for a sofa and two accent chairs for living room and two accent chairs for bedroom. I ended up buying from pottery barn ; spending close to 10k. I looked around C&B for almost an hour and felt like the brown girl was not getting any assistance; although I did like some of their pieces better; I wasn't about to give this place my money. C&B needs diversity and inclusion training. read more

i went and returned an item here and they scammed me and only gave me half the money back i called the store with proof they they did not refund me my full amount for an item i returned and called the store and provided proof no one has called me back in regards to my refund i think i should give corporate a call as as well read more

don't have one by us so went to an outlet one in Alexandria VA as it was across from our hotel. Everything in there so plain and generic. Prices "reasonable" I guess but I checked out the quality. Since it's an outlet, everything was even lower price I guess. But 9.99 for a plain white bowl/pottery the same quality I see in the dollar store doesn't seem to be a great deal. Things made in china; fabrics thinner. Reminds me of IKEA quality. It's not think this is a luxury brand and found nothing in there non generic. Glassware, pans/dishes, lamps whatever. The only nicer items was a couple of the cooking utensils but 24.95 for a whisk is a lot???? No thanks. I bought nothing read more

I have been a loyal Crate & Barrel customer for many years. I have bought many gifts from them, furnished my home, & even had my wedding registry with them. For the first time I needed to return an item- 2 small laundry baskets. I shipped them back months ago and despite emailing Crate & Barrel the shipping confirmation of the baskets being received @ their business, I have not been credited the cost and they do not answer my emails. Do NOT do business with Crate & Barrel unless you are certain that you will not need to make a return. read more

I haven't been to this store in a long time. Their selection of items is limited in general is very plain and simple. They did have a decent after Christmas sale, that was the reason for my visit, unfortunately they did not have a large selection of items. read more

My wife and I purchased a bedroom set in February 2019 from the Costa Mesa C&B location. The staff at the store was courteous and we were pleased that Saturday delivery was an option. When our items arrived, the delivery guys were professional and timely. Unfortunately the dresser had a drawer that was damaged, which we didn't notice until a couple days later when I actually placed some weight in the drawer. We called the store and again the employee I spoke interacted with was accommodating and immediately ordered a replacement. So, I stayed home a second Saturday afternoon for the replacement item, when I got a call a couple hours before the delivery window to inform me that the replacement was damaged in transit. The representative on the phone apologized and communicated that C&B would have to order a third dresser and again reschedule the pickup/delivery. The third dresser was delivered as promised, completing the transaction two months after we initially made the purchase. Not a terrible experience IMO, but when I have to make arrangements on 3 separate Saturday afternoons, over a two months span, to make sure I'm at home to receive a furniture delivery of an "in stock item", I'm likely going to give the competition a chance on the next furniture purchase. read more

Setting up your wedding registry could be stressful and it would have been without the wonderful gentleman Chris who helped my fiancé and I. We thought they still had the guns, and I wanted to go pew pew around the store but now I guess they do it from their app. He helped me get it set up, was patient and then when I got locked out he helped me reset my password. He also gave us great suggestions on price points for a guess and recommendations on different types of coffee makers and air fryers. Very happy with Chris and the team there! Great experience read more

This place went above and beyond my expectations. I walked in with an "idea" but when I started to walk around the show room, I became overwhelmed and I just felt like going in circles. Then Mrs Barbie Carter approaches me with the sweetest smile and asked me if I needed help. I said "yes! Please!" And she took the time to listen to me and my ideas. She immediately took her ipad and created a little "account" for me, and kept adding ideas and items. By the time I left, she emailed me everything and told me I could email her anytime. Of course, I changed my mind the next day and sent her new pictures with ideas, she was so kind to reply and get me more ideas. I went to the store and she explained they have a fee for their decorators to go to your place and help you with tips, colors, ideas, etc. She did come and she was prepared! She was so professional and made great points about light, location of the items etc. Even better, the fee was credited back to me when I finally decided what to get!!! Their manager is amazing too, they accommodated to my schedule and were super friendly. I recommend this place and I will be back for more read more

My fiancé and I recently went to this Crate & Barrel location for our wedding registry and we had a wonderful experience. We were there for probably 5 hours because there is so much to take in, and we wanted to take a thorough look at everything. Everyone was super helpful and we were asked if we needed help several times (not at all in a pushy way though). Shout out to Linda who specifically gave us really helpful advice for our registry! Crate & Barrel gets a 10/10 for customer service from me & I would definitely recommend for anyone registering for their wedding! read more

I'm at a loss of words for the customer service experience that I received from Jorge today. He was not only very knowledgeable on every single item, but he was extremely considerate about our budget. He knew I was helping a friend who just moved out here to attend school, and gave us invaluable tips on what was a necessity versus a recommended good. Additionally, he was just genuinely kind (helped us carry all our bags out, gave us tips for moving to a new location, etc). Truly one of the best customer service experiences of all time. Thank you, Jorge. Will be coming back and asking for you specifically. read more

We bought this year and a half ago. Big surf dresser. And it's already falling apart. read more

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Ordered a bunch of stuff for pick up which I've never done before and it was super easy and painless. One of my items was on backorder although it was on the shelves so it must have been an issue with the system but they were able to quickly correct that. I was helped by Samuel I believe and he was really on top of it all and offered to bring my things to my car even though I could carry it, but it was as though he wanted to help and not at all that he was obligated to which was really great service. I never carry cash but in that moment I really wish I did so here's a review instead, any manager reading this please give him proper kudos or something ! read more

- Locale Destination - It's on Bear St and Sunflower Ave in Costa Mesa. It's in a "Crystal Court" - across from South Coast Plaza. Right next to the outside parking. Now it's next to my favorite clothing shop "Anthropologie". Decor is simple, sleek and clean in white - colors on products would stand out well. The staff are very friendly and helpful. They do offer a free design consultation if you need helps for decor. They also offer "3D decor" thing online. I wanna check it out! They aren't just china and glasses. They do have great furnitures (upstairs). Sofa: Very simple yet sophisticated design. Various styles and colors. Most of them are really comfortable. There's a little corner section that you can see TONS of fabric samples (various colors and design - TONS) for your custom design sofa. It takes 7 ~ 10 weeks, but it totally worth it! The collections are just amazing!! Bed: They have various styles and design. You can also create customized head board. Lovely! Tables: This isn't "IKEA". These pieces are steady. I saw many organic (natural tree) ones. Interesting. Carpet: You can find bigger carpets with various design. Lights: Sleek yet sophisticated. - Conqueror's Deduction - I love simple, modern, and minimalism when it comes to design. I love the modern sleek design and varieties of fabric choices. I haven't checked out the furniture shopping area right by 405 fwy off Harbor Blvd. So I can't say this is the best yet, but I do find many good pieces that I do like. Good find ;) read more

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This is half about the representative who helped us here and the other half to Crate and Barrel quality of furniture. My husband and I went to a Crate and Barrel looking for an EASY/LOW MAINTENANCE sofa. A representative pointed us to the "Davis 2-Piece Sectional Sofa" for $1,999.00 that we fell in love with. We elaborated that we really wanted a sofa that was easy to clean and would last. She still recommended this sofa, so we went online and ordered it. When we were contacted by the Crate and Barrel delivery people, they gave us a run down about how to take care of the sofa. She mentions that we CANNOT clean the sofa with a wet/damped towel. That if it actually gets dirty, it would have to be upholstered... WHAT THE HECK! That does NOT sound like LOW maintenance at all. But we figured, we wouldn't eat on the sofa and just be careful. When delivered, we were still in love! BUT less than a month in, the sectional cushion flattened out. We don't have kids or a big dog that uses the sofa like a trampoline. When we called Crate And Barrel we were told that we had to "fluff" once a week... This was not in the run-down when the representative called me about delivery times. If so, with the not easy to clean and fluffing of cushions, we would have cancelled the order. Crate and Barrel was nice enough to send us another cushion for the sectional part. BUT, a one week in, the cushion is torn at the seams. -__- My husband would get on my case for shopping at Target because things are cheap since its not made with "quality" from his opinion... at least now I can say, "Target only would have charged us $200 for a crappy sofa." I still love Target. Not a fan of Crate and Barrel. read more

Crate & Barrel - Torn seams on my Davis Sectional that is no more than two weeks old -____- - Furniture Stores Near Me - Costa Mesa, California

The kitchen section here is great. There are tons of useful products for cooking. The sales staff is helpful and knowledgeable about what the store carries. They also have wedding registry services here. It's easy to look up registries and set one up, too. When a guest's gift shipment from their website was broken during shipping, it was hassle free to bring it to the store to exchange. I have had good experiences at this store. Their furniture section on the top floor is fun to browse. read more

Got home from Crate and Barrel at South Coast Plaza this afternoon and immediately went and bought a lottery ticket. But I had already hit the jackpot, as my wife and I had the best experience working with Ed Dang throughout the store. We had some furniture and accessories to purchase, and it became quite obvious he was not hired as Christmas help! In fact, I was so impressed with his design flair and speed of execution, I had to ask him how long he's been with C&B - - 16 years, and it shows... But if I could give him 10 stars I would - for his patience! We changed our minds a handful of times and he wasn't annoyed at all...he worked his iPad as if he had invented it, and made changes on the fly. Excellent experience, and we now know who to ask for when we visit the store! read more

Why is everything so damn expensive? I was looking for a lamp, but everything they had was over $100...for a lamp! I picked one up anyways because I had a gift card to supplement the purchase. I must say that it is a mighty fine looking lamp indeed and I use it everyday, but C & B takes a huge chunk of your wallet. In general, C & B carries classic, tasteful furniture. This is the kind of place I see myself shopping at if I had a swank job. read more

Always great customer service here. They never disappoint! Friendly staff and helpful!!! Always a great spot for bar items and love their outdoor furniture!! read more

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Probably one of my favorite stores for the home. While many items are pricy, the stuff I have from Crate and Barrel have lasted for over 2 decades. I trust the quality of the items from Crate and Barrel, and love it even more when they have a sale. 20 years ago I registered all of my kitchen and bedding from this company. My gorgeous kitchenware (from dinner plates, coffee / latte cups, and flatware) to my pots / pans, kitchen knifes are still in tip top shape, and even my linen, while a bit faded, are still in great shape. That's how you know its quality stuff... it holds up to the test of time. If you're in need of a wedding or birthday gift (or a gift for yourself) this is the first place I think of. For a hostess or housewarming gift, I love browsing through all the different wine and beer glasses, and buying a few to bring to the party. Their drink ware is surprisingly affordable, and form some items, you can get discounts if you get them in groups of 6 or 12. Overall a great store, Decent service (as in most retail cases, there are some bad associates), and if their store doesn't carry the item, they'll find another C+B store which does, and transfer it to the store for pick up (or to your home). In a hurry and need the stuff now? Shop online and have the stuff waiting for you at the store. read more

Yep! I love Crate and Barrel. We drove to Cali to register at Crate and Barrel and to check out the beach for the weekend. This Crate and Barrel was great. Two stories of wonderfulness. We signed up for a wedding registry event and got to do our shopping with fellow registry folk on Sunday morning before the store opened to the public. They had fresh juice, mimosas, pastries, donuts and awesome customer service. Definitely a place you have to check out if you're planning a wedding like myself. Everyone from the moment we walked in were super friendly. Our favorite was Jorge! He was just so friendly, knowledgeable and helpful! He gave us a tour of the store and gave us some great advice for our registry. He sure does know his stuff. And then there's the store itself. Super organized, high quality products and guest vendors that show you how to use their products. So much fun! We finally have one part of our registry down and we have Crate and Barrel to thank for that. Now off to do some more wedding planning. read more

Crate and Barrel is professional and always super helpful. Barbie helped us setting up a 3D image and helpful ideas for our daughters room. Excellent customer service and communication. read more

I love Crate and Barrel and recently spent over $150 there. Having been cooped up in the house, this shopping trip was something I really looked forward to. At checkout, a clerk, exasperated with his duties, signaled I was next. No "hello" or "how are you" Okay. Thinking it's the holidays and he's busy, I ignored this. He left to get some stock and when he returned, I attempted to engage him, saying how pleased I was with one of my purchases. Silence. Thinking he might not have heard me,I commented on how great it would be for Christmas. Again, nothing. I looked around and realized there was nobody in line behind me. Here was this haughty salesperson who couldn't be bothered to treat customers kindly in the middle of a pandemic in one of the nicest shopping malls still left in the country. Seriously? To any supervisors, managers or corporate execs reading this: lots of smart, warm, customer-oriented people are out of work. If you cannot get current staff to see that, in this environment, we are keeping you in business, perhaps putting this 20-30 year old white male employee who works mornings in another position--away from the public--would be the way to go. Until then, I'll be taking my business to Pottery Barn, Macy's Home and Williams-Sonoma--all located in this mall. read more

Same great store, great location. If you've already been to crate and barrel, then you know they have a ton of options and a pretty wide selection of stuff; but it does come at a price. It's your typical "higher end" home furnishing and home goods store, so if you're on a budget, go to home goods. With that said, this specific store is very clean and elegant looking, well-designed, and the staff is everywhere ready to help you out. We even registered at this store when we got married. I honestly with there were more C&B's around, but when I have to go to one, I usually pick this place 2 times out of 3. Parking - if you can get lucky, there's a parking lot immediately outside of the store off of Bear street...you can usually wait a couple minutes for someone to come out...but if not, you can always go straight to the structure or park underground; we've never had a problem with parking. read more

I've not spent a cent here and I'm writing this review? How? Well, the most recent experience here was when we had a very old gift certificate (the kind that you give to someone on a piece of card stock, remember those? ) It was from 1998! They still took it, no questions asked. What about the other shopping trips you asked? Well, we had quite a bit of items from our registry about 3 and a half years ago. It basically went straight to storage. Zoom into present after finally having a place of our own, we noticed broken dishes, and many imperfections when we opened some glassware/bowls/plates and such. We still had the receipts to some but I had no problems what-so-ever when exchanging for another piece (with the exception for a glass that they no longer carry). I was elated the process was so easy! And of course, the last experience is when your significant other just pays for you. It does help that Crate and Barrel suits both of our tastes. Otherwise, I'd be forking out some dough here. Other notes, I really like the furnitures they have here on the upper floor. Its tasteful, albeit, more than what I can afford. Once in awhile, they do have "damaged" and "as is" furniture that are very reasonable priced. I always make an effort to come here and hope that I find "the one" It sure does make shopping fun. read more

I like Crate & Barrel. but I'm starting to lose patience with them. Many many years ago, I would go in to browse and be able to find loads of things to spend my money on. The last year or so, this has been far and few between. I'm still holding onto a gift card I got for my birthday last year from there. I think I've spent about $12 so far because I just haven't found anything worth buying. What happened to the innovative and unique items you used to have? How long do I have to hold on to this damn gift card? I wanna buy something!! read more

Just received our replacement! It's gorgeous! Great job Gene and Crate and Barrel! Now a loyal customer!

Michael and Ryan- The team. Wow. Michael followed me through total glass shopping- shipping and follow up. So I came back and bought a new Shun knife. We spent half an hour holding and feeling the weight of the knives... what an awesome experience in today's not so welcoming hospitality arena. I cannot recommend them enough - and I truly hope that if I take the time to thank their employees- so would the company they work for!! Well Done !! read more

We finished a remodel about a year ago, and ended up purchasing a number of items at the South Coast Plaza Crate and Barrel. We've have had a good experience each time, but I felt compelled to write a review today after a recent purchase of a small accent table. First of all, Gene was super helpful (and we recalled he'd helped us with design ideas and purchases in the past). He printed off a couple of info sheets on things we were considering but not ready to buy today, and gave us excellent design advice without any heavy sales pressure. He got called away to a staff meeting while we were still contemplating something, and Carla stepped in to help us complete the sale on his behalf. I really appreciated the advice we got from both of them, and the fact that Carla made it easy for us to purchase it without Gene losing the sale. It seemed like excellent team work, and we had a low pressure shopping experience. The table arrived yesterday and looks great. The Crate and Barrel credit card rewards (10% back in the form of a voucher), keeps us returning to the store, and then people like Gene and Carla make us happy to support them. read more

Gene in the furniture department has gone above and beyond. Professional. Quick with responses. Informative. He took over for his colleague Ed while he was out of the store and didn't drop the ball. Instead he assisted me as if I was his customer first. I'm so impressed with his dedication. Ed was also great w helping me with selections. Thank you so much. read more

Came here looking for a specific decanter. Connie and Jen used their combined brain power and helped me search for an item that wasn't being made anymore! They found the last one and had it shipped to me. If you ever go to store ask for Connie and/or Jen! read more

This retailer has ZERO Warehouse control and disorganized beyond comprehension. I am surprised they are still in business. Our furniture delivery has been canceled 3 times. THESE WERE CONFIRMED DELIVERIES THE NIGHT BEFORE. Please note: The delivery was even canceled when the driver called from the truck 30 minutes prior to arriving...they lied it was even on the truck. AVOID ordering anything for delivery. In addition to how inept delivery systems are at C&B, we ordered Charger Plates at our local store in March 2023. Our Salesperson stated they are backordered until August 2023. We were ok with that. Guess what, they showed up at our door 5 days later. This company has no regard for their customers. read more

This location is fantastic. I found myself here a lot after buying a house a couple of years ago and every single associate I've worked with has gone above and beyond to assist me with furniture and in store purchases, especially Kat and Guiv. Every time I have an issue it is almost always resolved over the phone by an in store employee. Two enthusiastic thumbs up. read more

Ordered the product 15 days ago, site says 10-14 days delay for covid-19 issues. Waited on the phone 2 hrs twice to reach to customer service rep. Their focus isn't on customer service apparently. Ordered an item for sister's birthday and now it'll be weeks late after her birthday. My first and last time ordering from here. read more

Thank you to Ed in Furniture at South Coast Plaza for the FANTASTIC service a few weeks back. You were so patient with me as I tried to find replacement cushions for our dining room table chairs. I am also very grateful for the representative at Del Amo who helped Ed to coordinate my sale. You both made this task a lot more pleasant! read more

You would think w/ all the high end stuff they have they would sell an electric pasta maker and semolina flour to make homemade pasta read more

I love walking around stores that sell kitchenware - especially good quality kitchenware. This place almost has it all - everything from simple plating dishes to dinner sets to assorted pots and pans and kitchen tools. I am currently switching from using nonstick pots and pans to stainless steel (and who knows, maybe cast iron later...?) and was really happy to find an All-Clad 10" skillet in the clearance section - that's right! This place also has a clearance section so don't forget to check that out. I wish I had more money to splurge on some awesome bakeware, but they had the BKF I was looking for at a reasonable price. Service was friendly and courteous. Definitely used up a couple of hours of my day here! read more

OMG love Ed [works Sat/Sun] saw the Davis couch that I really love just not sure I want to spend that kind of money right. A little apprehensive about purchasing furniture over a certain price my movers from NYC to MIA stole [shoes/bags etc. & destroyed my new furniture that was 1 yr old]. Hoping Ed does call on the 2 pieces I have my eye on! Ed is nice, friendly and seemed willing to go above and beyond to help! read more

Passionate staff and beautiful products. This store is one of the larger Crate and Barrels and offers everything from Design services to curbside pickup. read more

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