Customers service is terrible! we live walking distance so we visit the establishments regularly. Each tIme we have come the girls up front are rude, Have zero knowledge about the menu. Today when we came in to order my friend was asked to wait outside. We were interrupted during our order for this request. read more

The ice cream has always been delicious, but the two times I've been in, they've consistently gotten my order completely wrong. I really don't like writing negative reviews, but I have asked for cookie butter and both times have gotten a completely different flavor. As I said before, the ice cream I get is always delicious, but it definitely wasn't what I ordered! read more

I like their ice cream. I don't like that the tables are full with people not wearing masks eating ice cream but that they require masks for walking the ten feet from the door to a table or the register. I get it - it is their privilege to require masks. It is mine to give them one star. read more

What a cool way to get your ice cream fix! Julie was awesome enough to show us the process and my kids loved it. It was also fun for me too! Come check it out sometime. Lots if options to make a tasty creation! read more

I gave 1 star because they need more staff. I waiting 45 min for a shake and had to leave without it because I couldn't wait any longer. A specialty shop that makes the ice cream in real time takes a lot longer than a normal shop. A waste of time could not say how it tasted. This was my first visit. The guy did his best. I felt bad for him. read more

When I called inside to ask if this offer was valid the worker acted very oblivious of the sign and could not even tell me which location that was implied here because it was the "store manager" who created the sign I then called the other three locations in Arizona and they all were unaware of such an offer, such false advertising. And we drove a good 30 min for this! read more

Creamistry - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

I came here for the first time on a busy Friday night. I had three items in total that I ordered. I got my first two and since it was busy decided to wait patiently for item number three to be called. I waited a total of 25 minutes before finally approaching someone asking about the third item. It had been forgotten and there was absolutely no apology or remorse from the employee. I think patiently waiting for 25 minutes for an ice cream is absurd. Save your time and your money and go across the street to the good old fashioned ice cream parlor. At least they don't forget about you and actually care about your business. read more

I came in for the first time today and had an amazing experience. I can't have dairy and I was skeptical coming in because places that even HAVE dairy free options, usually don't have tasty dairy free options. But at Creamistry this was not the case. They have a coconut base and a sorbet option. It is the creamiest yummiest sorbet I have ever had! - And my sister also loved her regular milk based coffee ice cream.- Daryl and Julie were working and they both helped me find the best flavor! What a great experience I will definitely be back many times for more yummy sorbet :-) read more

Creamistry - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

I love ice cream and have pretty much tried nearly every ice cream place in the east valley. The ice cream here is really yummy, but I will never come back and I will never recommend it. First, the price is just a bit too outrageous, even for a crazy ice cream lover like myself. We've been to many higher priced, specialty ice cream places, but none has cost us over $30, until Creamistry. We didn't even get anything crazy - it was the bare minimum! Just a few kids sizes and two mediums with one topping each. If anyone had wanted a waffle bowl, brownie, an extra topping, special milk, etc, we could've easily spent close to $50. Second, we only had two people in front of us, but it took forever to get our order (and I've been to nitrogen ice cream shops plenty of times, so I understand the process). We luckily got there right before a big crowd, I don't even want to know how long our stuff would've taken had we been behind that line. The place is cramped and chaotic, which doesn't work well with the crowds of downtown Gilbert. We didn't even have space for the gigantic high chair at our table, because there was barely breathing room in the place. Most customers seemed confused and frustrated. One conversation I overheard, the people were talking about how the "fun experience" is totally lost in the "annoyance," and I heard a couple saying they'd never come back. Agree 100%! There are so many AMAZING ice cream places in the area (including another nitrogen place right down the street), I'm disappointed that I wasted our family night time and money here... I'd much rather walk across the street to Petersen's, or drive a couple minutes further to hit McMahon's or one of the rolled ice cream places. When we want nitrogen ice cream again, we'll go test out Nitro Live around the corner long before we ever consider going back here. read more

I usually don't listen to other reviews and am more of a try-it-for-yourself type of person, but I have to say that overall, it was alright. It was pretty packed for a Wednesday night and they did a great job considering the brand new opening! The reason for the 3 stars is because of the ice cream. I'm not into the nitro ice cream biz because it usually comes out overdone. But my coconut based Thai tea ice cream actually turned out creamy! - a little TOO creamy. It felt as if my mouth was lined with oil or that I was basically eating butter. Don't know if it's the coconut milk or what, but I'll try another base in the future. But on that note, it barely had flavor. My friend's ice cream was a regular milk based cake batter ice cream and turned out very well, but the cereal he topped it with basically made the ice cream and you couldn't taste the cake batter at all. I'm a forgiving person and will try this place again once it's a little more established and settled! read more

The idea looks cool, but the ice cream is definitely not worth it. We got there at 1 p.m. The manager on duty told everyone waiting in line that there would be a 15-20 minute wait, because they were short staffed. We didn't get our ice cream until 2 p.m., which surpassed the 15-20 minute wait. The ice cream is also overpriced. It's not worth the wait read more

Very busy and it took awhile to get our order. The premium base was excellent but not a fan of the birthday cake recipe (too many sprinkles). I'll try a few other toppings but for this experience they get 3 Stars. read more

Creamistry is the latest entry on restaurant row in Gilbert, AZ. The process is instant ice cream made fresh from a machine. I ordered the medium cup with two toppings; chocolate and walnuts. I thought the ice cream was a good premium ice cream and was pleased with the texture and taste. Only one major issue - the medium cup over $9.00. Would not be inclined to order an ice cream treat there very often. The prices are out of line, but hey, there was a large crowd waiting to give there money away. read more

One of my girlfriends and I came here tonight in hopes of some Thai tea ice cream but was disappointed to find out that it has been discontinued. We didn't want to leave empty handed; however, after we ordered we unfortunately were unable to pay due to the fact that Apple Pay "only works half the time" according to the team member. I've been coming here for a while, but after finding out that the Thai tea flavor isn't being served (considering that it is one of the few places in Gilbert with this flavor) there is nothing enticing me to come back here. read more

VERY poor experience, was told we could not order due to them having "too many orders" the girl working refused to take order and ignored us. Very poor customer service, and lack of employees working. Will not b coming here again read more

Not impressed at all. Brownie was dry, French vanilla ice cream was bland and it was expensive for below average ice cream. We won't be going back. read more

First of all there were loiterers outside not wearing masks then inside there was too much people not social distancing. If you're vegan don't even come because it's garbage. The girls that took my order made me feel uncomfortable and rushed. I'm pretty sure they were on drugs because they were being very clumsy and they gave me an obviously small top for a large ice cream. They didn't even offer to give me utensils or napkins. Overall bad service never coming here again! read more

Julie at the Creamistry is amazing! She did an excellent job of helping me decide on which flavors I might like. Her spontaneous nature and enthusiasm really brightened my day. She is super knowledgeable about all of the menu items and obviously really loves her job. I can't wait to go back! I especially appreciated that she worked to make sure that my milkshake was at the thickness that I preferred. I didn't have to say a word, she ask about my preference right away and then was careful to get it right. She even showed me partway through so that we could adjust it. I have never before had such excellent service at any ice cream establishment. I will definitely be returning to the Creamistry often. I can't wait to return, simply because the friendly conversation while she was preparing my shake has been the highlight of my day! read more

I've been to the one in Central Phoenix and ever since this has been my favorite ice cream place. I took my daughters to the new one in Gilbert and now they are hooked too. I can't decide if I'm happy that there is one near me now! read more

Soooooo gooood!!! the flavor is amazing and staff is so friendly and welcoming. I will definitely will be coming back again.

Love this place, lots of choices and low fat options. And, not skimpy with the mix-ins.

My girlfriends and I went to creamistry on a Monday afternoon just assuming we would have a little ice cream and be on our way. We met Darryl right when walked in and ordered our ice cream, which was phenomenal- we had butter cookie with brownie. After letting him know how amazing we thought it was he made sure to give us the entire low down on the process of how it's made. He showed us some amazing tricks with the liquid nitrogen and was so fun to be around! He not only made us delicious ice cream but made it an experience for us! I cannot wait to come back and bring all my family and friends! Thank you Darryl and Creamistry for being so awesome! read more

imagine this. its forty years from now. your husband just divorced you and your two kids blame you. you are crying and upset and just want some ice cream. you think about some ben and jerrys or blue bell ice cream from walmart. but then you remember grocery store ice cream isnt good enough to fill the black hole now left in your heart. so you go here instead and it almost makes you forget about your sadness and crippling debt from divorce lawyers. mmm perfect read more

Creamistry - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Creamistry Ice Cream has the most yummy ice cream in the world. It's smooth and creamy. Our group got S'mores, Mint Chip, Pecan Pralines and Pumpkin. All flavors were great. Service was good. They have really cool spoons when you get them cold from the ice cream they turn to the color blue. read more

Amazing!!! I'm having the affagato and my friend got a plain vanilla with nutella. The icecream is super tasty and the staff has been super friendly and helpful!!! Will definitely be back. read more

If you want to wait an hour for a lackluster $9 ice cream this is the place. Poorly staffed and totally underwhelming.

I came here to write a review on how much I love this store and was appalled by some of the negative reviews. Don't let those nasty reviews stop you from getting the BEST ice cream, it's pretty obvious those people never had to work a customer service job a day in their life! Because the ice cream is made right in front of your eyes of course it's gonna take a bit. The staff has never been rude or nasty to me in all of the times I've been their, lovely kids. It's obvious certain people feel the need to take out their anger on a bunch of teens just trying to do their job. Any person who would yell at a child has something wrong with them. In conclusion! I love the ice cream, so rich, creamy ( not to mention they have vegan options ) and the staff is amazing and so polite. Overall 5 stars if I could give it more I would! Don't listen to these sad sad people, AND DONT CHANGE A THING. LOVE YOU GUYS!! read more

i went on valentine's day. so it was going to be packed and there were 2 workers working. they did their best, people were walking out but i understand they were understaffed. so give them a raise! read more

Went to the location in Gilbert this morning to get my son a small ice cream cake for his tenth birthday that he picked out when we came into the store a couple of weeks ago. Opened door and went to grab the cake to be told they didn't open till noon, it was 11:40. Why was the door unlocked if you aren't open? I asked the girl working how much the small cake was... she pulled up the price it was $17. I said I would be back later to pickup. Just went in there and was told it's $42. To be clear there was no price on cake and I specifically asked how much. This is a tiny maybe 4inch across cake and I know this is a premium ice cream place but $42??!! And that's not what I was quoted this morning. So disappointing with the service and mistake that will not want my family to spend money any longer at this location. Have better service and care for customers. read more

We Tried it. Was ok and really expensive! You can get 2 desserts at most restaurants around downtown Gilbert for cheaper! Vanilla has a very mild to no flavor therefore toppings are a must. Staff takes money and makes product. Not friendly but not overly nice either. Typical teens. Will stick with Frost or Cold Stone for better quality. read more

Julie is definitely one of the most knowledgeable employees I have ever interacted with. Such a bright young face that makes coming here very friendly and is a joy to talk to read more

Absolutely disappointed in the customer service we received. The online Google listing for the store said they closed at 11, and my group of 4 came in at 9:50 unknowing that they closed at 10. The girls at the counter made a HUGE deal about how they closed soon, and told us how ridiculous it is when customers come in when their about to close. I work in retail and have worked the bar scene and restaurant and I get it, you wanna go home. But if a customer walks in before the closing time comes, treat them as a customer and lock the doors at 10 if you need to. Instead, they complained about customers coming in last minute before we even made our order. I would NOT have stayed and gotten the ice cream, not because I felt bad, but but because the disrespect they used towards me was embarrassing. I will not go back. WALK ACROSS THE STREET TO THE OTHER ICE CREAM STORE. If they're closed, just go home and get a tub at Safeway or something read more

I ordered to regular ice creams. This translates to a single scoop at BnR or Coldstone. The bill was $16.28 with tax and we waited for 40 minutes. Total waist of time and money. There are simply to many ice cream options in Gilbert Arizona for this to be worthwhile. read more

My husband and I decided to try this out after seeing it numerous times on our way to other places. Though the ice cream is good- not great - it is ridiculously expensive!! It cost us $17 for 2 regular (not huge- just medium) dishes! Every topping is $1- Which in comparison to other places, is quite high...Most places give you one free topping to start and when your ice cream starts at $6 before toppings, it adds up quickly...It's especially high when the marshmallow cream topping is literally just a drizzle across the top- total rip off- I wish I had thought to take a picture because I couldn't believe I paid the same amount for that as I did the heath bar and my ice cream was packed with heath bits...The gal taking our order was nice enough and helped us through the order. This place is small too- not a lot of seating and super loud when you get a couple of little kids in there. I think the high ceiling with air ducts just bounces the sound around. I'm not sure this place will make it with so many other choices to go to- Though it's in a great location with lots of walk by traffic. I wish them all the best- but probably won't return- Too many other places at much lower costs. read more

Delicious!! My favorite burgers! I used to love in & out until I came across!!! Freddys!!!

After an initially poor experience of my hydro flask breaking in the store due to one of the workers, I was extremely impressed with how upper management handled the situation and truly made it 100% right. The district manager reached out to us a few days later in the middle of the holiday week, bought a new hydro flask, and delivered it to me personally, apologizing for the whole situation. I greatly appreciate the amazing customer service and the district manager, Daryll, going out of his way to make this right for me and show me how Creamistry truly desires to treat their customers. read more

It was little pricey for ice cream. I must have spent at least $16 for 1 scope of ice cream for 2 people. The ice cream was good, but jus to pricey for me. read more

Oh please. $25 for 3 ice creams and a 30min + wait. Save your wallet and your money.

ok first you start with vanilla, then marshmallow sauce, then fruity pebbles, ( thats right, i said fruity pebbles) then strawberries. the best of the best, for the best of the best! read more

I love any good Creamistry & was excited to see this one opened in Gilbert! We went on a Wednesday night & the line was crazy (almost out the door), but I will say they were moving quickly! I feel like when the line is long in Arcadia you're going to wait a long time (maybe because of more mobile orders?) but here it was pretty quick! Reasoning for 3 stars instead of 5...still pricey. I know, it is what it is & I'm the one that keeps coming back, but I do feel it's pricey for what you get. Also, they were out of organic milk & would love for them to post a sign just as a heads up. If you've got to wait in a long line & then they're out of what you want that could be a big bummer. The girl on the register was super kind & I believe still in training, but she was up there alone, not confident & extremely quiet/a bit hard to communicate with in comparison to the vibe of the place & the busyness it just felt a little off. Lastly, they don't do the rewards program. No explanation of why, the girl just said they didn't which is a downside for me, again, especially for the higher price point. read more