Unfortunately, I'm unable to give a positive rating for this company due to a lack of…read moreprofessionalism and communication. I spoke with a young lady about traveling from Portland to Salem to view a vehicle yesterday 1/9/26. She told me visits were by appointment only and scheduled me for Monday, 1/12/26. However, while checking their Facebook page today (1/10/26), I saw that the vehicle had already been sold. I was never contacted or notified of this change. When I called to confirm, I spoke with a gentleman who had no record of my appointment and seemed unaware of the situation. I was extremely disappointed, especially knowing I could have driven all the way from Portland and wasted time and gas for a vehicle that was no longer available. I'm thankful I happened to see the post before making the trip, but this experience shows a serious lack of coordination and customer communication. Back to the drawing board.

I've purchased three vehicles through Tom. He's taking care of any issues that have come up during…read morethe process. Great guy really cares about people.

We were shopping for a used car, and had a great experience with both of the sales reps we dealt…read morewith -- Gavin & Cameron. We first looked at a 2018 Civic on the Subaru lot, but my daughter wanted to look at other options (wasn't set on a Civic). The good thing about the Capitol setup, is they have Chevrolet and Toyota right there, so we were able to go look at quite a few other newer used car options. We drove a 2022 Kia Forte, as well as a 2018 Chevy Cruze LT RS, and liked both of them better than the Civic -- they both had a lot lower miles, and were quieter on the road. We never felt any pressure from either sales associate, and felt they were very helpful in finding us viable options. We took a break to go get some lunch while we did research on the vehicles, then came back to work out a deal for the Cruze with Cameron and company. All of the associates involved with the deal mentioned several extended warranty options, but given the fact that the car only had 31K miles, was regularly serviced next door at the Chevy dealer, and got good reliability ratings from several consumer agencies, we declined. The finance guy pressured a little harder, and was on the verge of being a jerk about it, but I stood my ground and left without any add-ons. I'm fine with that. The overall atmosphere inside the dealership is laidback, with an inviting waiting area stocked with snacks and water. As far as used car buying experiences go, I rate this one pretty highly. Thanks, Gavin & Cameron, for making it that way.

Capitol Subaru had my 2015 Outback for two weeks for CVT issues. In the end the best they could do…read morewas confirm there was a problem and that the FIRST STEP would be to replace the torque converter and oil at $3,310. Then, if that didn't fix the issue, they would replace the valve body at $2,500, and then, if that didn't fix the problem, they would replace the entire transmission to the tune of $11,000. Now, if they can't pinpoint the problem why would we pay over $16,000 to repair an 11-year-old car with 81,000 miles on it? Proper diagnostics are key, but they just wanted to throw parts at it. Oh, and BTW, Subaru of America wouldn't help because we were out of the extended warranty period by one year on a KNOWN CVT problem. Never again Subaru

Craig was absolutely fantastic to work with throughout the purchasing process of my new to me BMW…read moreX5 40i! We were at Lithia Honda getting an oil change and decided to drive around looking for red vehicles, specifically more so for my husband, when I notice the beachy blue color first of my X5. It had just been traded in and hadn't even been processed by the BMW team in Salem yet, but I checked out another one with different interior color they did have clean & we had previously rented an X5 during vacation to try, so we knew we liked the ride & tech. The service team got it cleaned up for me quickly, a few days, and we are very pleased with the price we paid, what they gave us on our trade in and their customer service throughout. Craig is very personable, honest and kind, so he was a joy to work with. Keith, made the paperwork easy to understand and explained all the benefits of buying a BMW & purchasing their warranties. Riley showed me how to set up my Apple Car Play, to register my vehicle on the BMW app and figure out some of the settings. He's a huge asset to his team! Everyone we chatted with at BMW of Salem was extremely polite, humble, helpful and pleasant. We will be back when it's time to trade our current vehicles in!

Very nice and friendly staff, very clean dealership, they also have free wifi and snacks for folks…read moreto sit comfortably. I traded in my old car for a new one, fair pricing for the exchange. They also got me to sign up for a Costco special life time oil change that can be use in any of their Lithia location that is totally worth it and can be used 1-2 times a year and the break even is ~8 years. I wish they were closer to Portland, however I am good with making once a year trip there, meet a friend in Salem, get all the oil changes, maintenance checks and recalls done in a day, much better than the wait times or dropping the car off for multiple days at the Portland dealer.

Acura of Salem was very fair with our new vehicle purchased, they also were workable with our trade…read morein car. Overall we are very pleased with this dealership and Armando spent the time from showing us the car. Going over it's functions and any questions we had, I highly recommend this dealership for your next purchase, they want to make a deal versus other dealerships we visited.....

I recently visited the Acura dealer in Salem to replace my wiper blade motor, and I had a great…read moreexperience. The team was honest, professional, and did an excellent job with the repair. Everything was handled efficiently, and the service was completed as promised. A special thanks to Kevin, the service adviser, who was very helpful and made the whole process smooth and stress-free. He kept me informed and provided excellent customer service. I truly appreciate the honesty and quality of work. I would definitely recommend this dealership to anyone looking for reliable service!

I would like to thank everyone at Lulay's Car Connection. They have the best customer service I…read morehave ever received from any car dealership. What wonderful and warm hearted people they have working there. I had the most wonderful experience buying my Jeep Grand Cherokee from their car lot. They stood by me and helped me every step of the way in buying my new car. I was in a car accident where my car was eventually considered totaled, it took me awhile to get everything settled with my insurance company. Through the whole process Lulay's stood by me and helped me through the process, they answered all of the questions I had for them. Thank you Lulay's for being so awesome and standing by me through my process. Teresa M.

Outstanding experience with excellent no hassle car buying. If you're in the market for a nice or…read morelimited edition used car, I can't recommend Lulay's enough. Jared was a joy to work with and I'm so happy I decided to take the drive from Vancouver to Salem to check them out. Go see them you won't be disappointed!!

It is like buying a used car from your neighbor…read more Car sales redefined... it is. This is how car sales should have always been, but only Bryan is doing that. 5 months ago I bought from Brayan a used Nissan Leaf 2013. -. First time doing business with Bryan. -. Without looking the car in person. -. With a delivery on a trailer to the door by Bryan, from Oregon to Washington. -. With all the papers done. -. First time meeting Bryan in person only at the delivery drop off. *. Why I bought the car from another state? Because I was looking for a Red Nissan Leaf SV or SL, 2013 or younger with Tan interior - and those are relatively hard to find. Good Luck Bryan !!!

In the late summer of 2019, I bought a Subaru Forester from Bryan at Dash Auto Sales. I had such a…read moregood experience that I came back to Bryan in October of 2023, when a family member needed a quality vehicle. We ended up buying a BMW 3-series wagon. I immediately drove the BMW to the recipient's home, 500 miles away, with no problems. I've taken the Subaru around the country in the last 4 years with similar luck. Bryan is a skillful negotiator but he's never dishonest. He's passionate about serving his customers and he makes every transaction a work of art. If you're in the Willamette Valley and you need a quality ride at a fair price, I'd encourage you to consider his business very carefully.

I recently purchased a pre-owned vehicle at Universal Automotive…read more My wife and I were looking for a vehicle to commute from Eugene to Salem, for work. Jorge, took the time to research his vast inventory, found us a great one. Our 2013 C max gets incredible fuel mileage! Being a hybrid I'm able to get rid of my fully electric Blazer. Thank you for easy deal I had some fun. Scott

Honestly every car I found there was bad. They are charging you $8000+ for something that is…read morealready falling apart, or parts aren't even working or are there. I looked at their website and their prices online are cheaper than what they show on the lot. A 6k car will suddenly be a 8-9k priced car. Been hearing about this Moss guy, finally met him and can say he's definitely one of those usual car salesman that says "Oh that can be fixed before you are given the car" which, if you read some of the reviews on Yelp you can see they're liars about that. I knew this place was no good but only visited due to desperation. And that's the kind of people these guys target. Be cautious, they don't do ANY warranties on their cars for anybody. They want to sell bad cars for more money than they actually put into the vehicle.

Honest and Straight Forward…read more From the very beginning, Kaleb and Marcos were willing to work with us on our first large purchase as a married couple! We were able to negotiate a reasonable price on a 2024 Chevrolet Trax and drive it away the same day with a sparkling wash job and a tank full of gas. Jacob was over the top in customer service. He was more than friendly and professional through servicing our new Trax when applying the ceramic coating plus installing the cargo mat and luggage racks. A great, big thank you to all these guys for the best experience at a car dealership (of which we had poor customer service at multiple dealerships before making the trip to Capitol Chevrolet). If shopping for a new vehicle, go to Capitol Chevrolet Cadillac first to save yourself time and money!

Bad customer service from the service department starting with the service Manager Aaron. I have…read morebeen in and out of the service department dealing with a malfunction brake pad sensor. I have left 5 voicemails for Aaron but till this day he has not responded back. I called back in August many many times. The service at this location is horrible, I will definitely not take my suv to get serviced at this location. It seems as if service techs are being lazy and not doing their jobs. The service specialist that assisted me at the time said they couldn't do anything and all I could do is turn off the notifications that my car keep alerting me because they weren't able to fix the malfunction of the sensor. Capital Chevrolet service department struggles and obviously doesn't have the capacity to detect issues in customers Vehicles. It's a waist of customers time. I contacted GMC and I was referred to Power Buick GMC on Market Street instead. Power Buick GMC was able to diagnose the problem without any hesitation and ordered the part without going through any hassle.