Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

Good news- buy Ellis HVAC. We limped along for 10 years with our old unit..as the Ellis team…read morepatiently repaired again & again...until we were finally able last year to buy..Today 2016 the Ellis team ... Jarrod, Adina and others give us peace of mind. Posted to help friends find a great HVAC service team. ( Also provided a great 0 APR % payoff plan ). Check out Ellis, we are thankful !!

Having worked with this company for over 20 years, we have been 100% satisfied with the service…read morethey have provided over the years on three different homes. Jarrod even replaced our upstairs unit last summer at a more affordable price and faster install than a 2nd quote from another company. Likewise, all their techs have been great, helpful, timely, respectful, and technically savvy. Today, I got a collections call from their admin saying we owed over $600 for service from two months ago. We have always paid same day by check so I was perplexed and surprised by the accusatory nature of the call. When I called back to let the admin know the check number and the date the check cleared, she started to tell me how the guys don't log things in the system and that it's a problem for her. No apology for the inconvenience, the accusation that we didn't pay, or mistake on their part. I stopped her cause, honestly, I don't have time for that and was a little annoyed at this point. I told her that I really didn't appreciate how hot she had come in earlier and she was instantly offended BY ME! Do better, folks. Know who you're talking to before you fire off at a long term client. I'll still use them cause Jarrod and his team are awesome but some common courtesy and respect go a long way when dealing with topics that are tricky like collections. One more thing, if a client gets upset because something YOU did, perhaps it's an opportunity for you to take a beat and reflect on your client service skills.

Do yourself a huge favor and call Sergey if you have any hvac issues!! Very fairly priced and he…read morewas so quick to respond to me during the hottest time of the year and even came over to help me on a holiday weekend. Super reliable and a total professional. Big Thanks to Sergey!

Sergey has been helping me with HVAC needs for many years. He is honest and provides top quality…read morework. People like him are hard to find. I highly recommend!

Jason came out today and conducted an electrical installation. As always, he is very professional,…read moreproviding detailed information, as he conducts the work. I, without doubt, recommend Biggs! I am on a monthly membership plan with this organization. Thanks Team Biggs! JSM

We have used Biggs several times over the years and have always been satisfied with them. Today…read morewas no different. Called them around 9:30 this morning requesting service on our kitchen sink. Was told it would be Monday. I explained that we are selling the home and if they have an opening today we would appreciate being worked in. The person I was talking placed me on hold and when she came back she said they would have someone there between 10:00 and 1:00. Brian arrives around 10:30 and completed the work in about an hour. Very nice guy and made sure everything was done to our satisfaction. He then cleaned up and left. We can't say enough about Biggs and the engineers that have visited us over the years. Great company, outstanding service and pricing is more than fair.

Walter was professional, courteous, and took the time to explain. I was notified of the current…read moreissue, downstream impact, options of current solutions, recommended solution, and advice on general upkeep. I will probably be calling on Burke's in the future. Thank you, Walter, for your expertise and services.

Used them several times. Very quick to respond and assist. Walter is so helpful and completely…read moretrustworthy. I will continue to use their services.

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

Had a problem with my gas pack and lost heat on our first floor. Out of 10 other companies they one…read moreof the few to tell my my 3 ton unit was oversize for the duct work under the house. They also found a duct was was way too small the all the correct air flow to the other half of our home. I felt they knew their stuff when they took the time to look at the electrical and our thermostat. They shows up on a cold morning and had my old unit out an the new one in with an hour. It did take 5 hours total to finish all the connections, programing the smart unit and replacing the small duct. We have heat now and it even gotten my wife home office to be heat like the rest of the house. It was always a bit warmer or colder than the rest of the house. I trust these guys to come back and fix any of my HVAC problems. They did amazing work.

Bad experience... HVAC replacement:…read more- Had a brand new Trane system installed - Didn't cool properly following installation - Took multiple visits and 2 weeks to get AC working properly (root cause: incorrect wiring at installation) Requested quote to improve even cooling: - Technicians/installers rigged system without permission (turning blower up to top speed and partially closing every damper) - would have caused premature wear and failure of unit - One technician/installer was unprofessional and rude prior to storming out of house - Sent concerns about visit to owner and office manager and never received a response - Received a quote to replace entire ductwork - instead of addressing specific areas of concern as requested During multiple interactions, they were quick to speculate and point fingers at existing construction - the majority of which were invalid or irrelevant concerns. Would not recommend - especially after the unprofessional reaction from one of their technician/installers. I was calm and polite during every interaction despite the frustration and worry that they caused (brand new unit not cooling effectively for 2 weeks during the summer). The technician/installer in question became angry after I asked basic questions about his "recommendations" which weren't logical.

I called K&M (Kenneth Marshall) because my downstairs HVAC had gone kaput. Kenneth said he was no…read morelonger self employed but he was partnered with Me & My Sons Heating & Air. He came out and gave me a quote which was quite reasonable and said the job should take about 5 hours to install the new unit, all new piping and all new air handler/evaporator coil etc... everything new, and that the owner's son and a helper would be here to do it. From initial phone call to installation day was about a week and a half. Fortunately, I have kept a decent window unit around for situations just like this, knowing there would be some lag time between unit failure and installation of a new unit.

Russ and his company worked me in last minute today and responded quickly to fix our immediate…read moreproblem with our heat pump. We did not have a business relationship with them prior yet I am looking forward to doing business with them in the future. They were honest with my wife and I about what was wrong and what it would take to fix it. I could not recommend a company any higher.