Came here for a quick same day alterations on my pants. I just had to shorten it just a tad, after…read moreI was gifted a set. I was delighted by how fast they delivered. Dropped it off first thing in the morning at 7:30am and picked it up at 12:30pm. Amazing! Mere 5 hours! It also was only like $30. I'd say it couldn't have been any better. And the job was perfectly too! Strongly recommend.

Amazing service. Always exceeds expectations. Hannah is the best at alterations and listening to…read morewhat you want while offering her suggestions.

They do a great job with dry cleaning. They were able to remove stains on one of my garments, and…read morethe result looked like new. Their service is very friendly.

Best tailor in town! I had a pair of jeans hemmed and a bridesmaid dress altered and they did…read moreAMAZING work!

I used this service at the end of 2023 and it left a bad taste in my mouth. My clothes were cleaned…read morewell but I felt so bad from the customer service I put it in the back of my mind so I didn't write a review. I recently moved to Los Angeles and found a new dry cleaners down the street from me that charged me half the cost for the same items which was refreshing. I thought of this place and wanted to leave a review to warn people how bad this was. These people were hostile, defensive, and greedy. They kept on hassling me about my clothes and texting me for approval for new costs. The texting person gave me an estimate and sent me like over 10 photos of my clothes to point out all the stains and hair that was on my clothes and repeatedly told me my clothes were wrinkled and very dirty. This was unnecessary and made me feel attacked and shamed. Like WTF?? I just wanted them to clean my clothes not pick faults with me! Instead, they acted like they were taking me to court! So much unnecessary stress and hassle for dry cleaners! They ended up charging me over $50 more than originally estimated because my clothes were oh so hard to clean and so dirty. Despite going over the original estimate, they still hassled and tried to guilt me for tip at the end saying they gave me a deal. What deal? Your services are super expensive! The tone they texted me was just so very rude it's like they didn't want me as a customer. I never fought them on the expensive costs but they were hostile from the start. I ended up going back to my previous dry cleaners, City Custom Tailor & Dry Cleaners in Belltown. They are not cheap either, but a little less expensive and they are chill. I do not think cheap dry cleaning exists in Seattle but this service sucks.

I reached out to this service over email because of an issue and received an incredibly unhelpful…read moreand unempathetic, less than a full sentence response back. Will not ever use this service just for lack of decent customer care. Edit: It's funny that the response to my review got more of an explanation than the email (which for the record was left at "Sorry there is nothing we can do with dye transfer.") My inquiry was not rude in any way and warranted a more thoughtful reply. It is absolutely within my rights to leave a 1-star review as a reflection of my experience with a business's subpar communication. If you look at the other low reviews for this business, you'll see a pattern of poor communication skills. Service isn't just left at the product. It goes all the way to effective communication, of which this business has none, other than to double down and defend themselves anytime someone has criticism.

I took a store bought banana republic suit to get let out and dry cleaned. It's a tricky job…read morebecause there wasn't much material left in the original piece but they made it work. Reasonable price and reliable timeline. Will be back again.

A change in ownership a few years ago ruined what was once a great business. I stuck it out for a…read morewhile, but when I went back with pants that had been hemmed and the seams unraveled after a few washings, the owner wanted to charge me all over again, because apparently you "can't expect the hems to last that long." They always had befor,e and they do at the place I go now at 97th and Greenwood. ;)

I got a rip in my jeans so I brought my pants over to them. They have a 30 min parking spot in…read morefront, so it's pretty accessible. The lady who works at the front is very nice and she said it would be about 3 business days until I can pick up my jeans. I was somewhat apprehensive because these are $300 jeans, but i decided to go through with it anyway. When I came back she remembered who I was and told me to check out the jeans before I paid. It was better than I expected, you can't even tell they were ripped or sewn back together. This is my new go to if I need anything fixed. Also, it looked like they dry cleaned my jeans (or at least ironed them) as a complimentary service which is great. It was $10 to get it done, which was definitely worth it.

Nice little lady. Small cute shop. She's super helpful. It's a one woman show. A little spendy but…read morethat's Seattle

They replied to my initial request quickly and I'm looking at them handling my Laundry service…read more They replied to my initial request quickly and I'm looking at them handling my Laundry service He messaged me about 12 hours after picking up my clothes with an ETA showed up and this man is the Laundry terminator he will be back. My practice is growing so I need to spend less time doing laundry and busy work so I'm gonna farm out these items to save myself some time and I love not doing laundry. Excellent value for the time and quick poof clean clothes value.

Sent an inquiry message and Steve responded almost immediately. We were staying at the Hyatt in…read moredowntown Seattle and he made things very easy. We left our laundry at the front desk, it was picked up and dropped off within 24 hours as promised. Kept me updated the entire time from pick up to drop off! Detergent is free and clear which is what we use at home even. Everything was perfectly folded and in bags when returned back to us. Also, he offered a 15% discount for first time customers! Very reasonable prices. Highly recommended instead of spending our time at a laundromat or spending a fortune with hotel laundry during vacation!

I've been taking my winter coat here every year and they have been great. They got grease out of my…read morecoat once and this time I brought in my partner's suit and a dress I wore at a wedding recently. The dress was clearly too long for me because there was dirt all along the bottom of the dress. And they definitely noticed. I didn't ask, but they hemmed the dress for me! It was perfect for my height. This really wow-ed me. I am saving a trip to get my dress hemmed - which I was planning to after it got cleaned. However, I can see how this could turn out wrong. What if it was too short? Or someone just.. didn't want it hemmed for whatever reason. For my coat, it usually costs me around $30. For the sports coat and pants, it was around $50 and my dress was $80. I personally think Helena's is amazing and 5/5 stars for me. Especially after the dress hem. Although, I can see someone be put off by a surprise hem if they didn't ask for it. I can't do half stars but I think 4.5/5 is appropriate. Thank you so much!

I have been going here for a few months for various things like hemming, dress cleaning, and just…read moregeneral dry cleaning and they are amazing!! I love the self service kiosk to drop things off. They have a little station where you can tag your clothes and the stains on them before dropping them off in a bag. You also pick your things up in the machine as well and it's nice because it is open 24/7 so you can go whenever works for you! If you want things altered that is where it gets tricky, you have to be there when the seamstress is there and they have certain hours when they are there. The one thing that is annoying is that whenever I need something altered, they say it will take a week and they always contact me saying it will take more time. I feel like for that just estimate MORE time and if it comes back earlier yay that's great! Just like a restaurant, OVER estimate the time because if the table is ready sooner than yay great! But if you are waiting longer it's annoying. SO if you are getting something altered I would estimate up to 2-2.5 weeks for it to be done so think about that! They may do rush frees not sure. But I do love how much care they put into the clothes even how they hang it up for when you recieve it. Like putting the cushions under the clasps on the dress. And also the tissue paper for the sweater. Feels like a touch of love.

Do not have your men's dress shirts dry cleaned here because they consistently break the buttons on…read moreyour sleeves and blame you. Their pressing machines are breaking the buttons and they try to blame you for the breakage by hitting your sleeves on a desk or table. What a bunch of nonsense. This has never happened to me at any other dry cleaner.

Julie is so so nice. Took the time to introduce herself and welcome me as a new customer. I had a…read moregrease stain on my favorite pair of dress trousers and she got it all out. It's not cheap but dry cleaning in general isn't. Her prices are fair compared to others but her service level makes me ok with driving a little further.

I used this cleaner for years w/ no complaints. At the end of 2010 a new owner took over. The…read morecleaning has declined and the "service" is reprehensible. They destroyed (shrunk by over 40% and it now has a fowl odor) my silk comforter and the owner is refusing to address the issue. I have contacted the manufacturer who agreed to replace it at wholesale cost. The owner, Schallina Lakhani (cell number 206.619.0710), still refuses to do anything. For nearly 3 months I have been trying to resolve this issue. She always has an excuse. Today's was, "I don't have time." She added, "Have a nice day," and hung up the phone. I reported this business to the Better Business Bureau (who has this business rated as an F using the A-F rating system. Too bad I didn't look this up beforehand. DO NOT USE THIS CLEANER.

I wish that I could use this place, since I live practically across the street from it. However,…read morethe actual cleaning takes place off-site (this is where the word "station" in their name comes in), so it takes at least 3-4 days to get your clothes back. Kinda pricey, too. Pluses: They claim to use a "green" cleaning method, and the counter person is friendly and honest about the time it will take.

just coming back to share pictures of the dress they altered for me at the actual event! I got…read moresoooo many compliments on it throughout the night!

Owner is a jewel! She took on my worn and torn jacket and got it back looking good again. Super…read morenice to deal with.