I bought my 2015 Honda Odyssey from this location new in June of 2015. The paint is peeling off my passenger door in sheets. I went to this location 3 weeks ago to see if Honda would cover this issue and fix it because obviously it's a manufacturing defect. Thy took pictures and told me I'd hear back in a few days. It's been 3 weeks. I have called several times (5 to be exact) and left voicemails for 3 different people and have yet to receive a call back from any of them. Every time I call I speak to a receptionist in service center who lacks any customer service skills. I guess this whole location lacks that though. I just want my van fixed! And a heads up to anyone who wants a white vehicle from Honda think twice. From what people said at a repair shop I went to they said white Honda cars are horrible! The paints chips and peels very easily An update to this situation. I have been back to crest told they would give me an estimate for work and notify me within 72 hours if Honda will cover the cost of paint repairs. Guess what?!? 3 weeks, countless emails and phone calls and Still NO resolution. No estimate received. No call back either. For the love of all things stay away from this place and Honda's in general!!!!! read more

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Terrible customer service called to talk to an advisor or mechanic ( 5 times ) and never spoke to one.

Crest Honda service personnel have always been professional and polite. I have NEVER paid $186 for an oil change as stated in another review. I think the most I have paid was about $34. They usually send out coupons for about $24.99 depending on how much/type of oil you need for your vehicle. I own a Honda Fit. When I have taken it in for service, they always keep me informed on what, if any extra service might be needed. It is my decision whether or not to have the service done and they ALWAYS have told me the price PRIOR to having the service done. No matter where you go to have your service completed on your car, you should always expect to pay for labor! It is not free! You do not work for free, do not expect anyone else to work for free!! I would definitely recommend Crest Honda Service Department! read more

I brought my 2019 Acura ILX by the dealership as I was having several warning lights. Ryan, the Service Manager helped me, He fixed the problem and filled my washer fluid. No charge. Amazing customer service. This is an awesome place! read more

My husband and I have been to two honda locations in the Nashville area and we prefer this location. Each time I have come someone has been kind enough to pick me up from my school (less than 2miles away). The first time my car had to be towed to the store. And the second time my class ran late so I missed the 2pm shuttle. The employees are nice and generous and don't nickel and dime you or recommend miscellaneous repairs. Today I was helped by Kevin and I can't remember the name of the guy who assisted me last time but if I do I'll update this review! Definitely bring your car here if you're seeking repairs from the dealership. I'd recommend this place to any of my friends. read more

I was looking for a used car for my girlfriend. I live in another state so it was easier to fly to TN and purchase one there. Crest had several low mileage Civics on the lot. I narrowed it down to a couple and flew to Nashville to look them over. Of course as with ALL dealerships, the salesmen are attracted to you like bees to a flower. I purchased the vehicle and within 2 weeks my girlfriend said the brakes were making a funny noise. She took them to a local mechanic who stated that the rotors were rusty and pitted and needed replacing. I arrived in town again about 6 weeks after purchasing the vehicle and stopped by the dealership to see it the LP had arrived. The first person I saw was the shark that sold me the car. When I told him that the vehicle had bad calipers and when she'd called to ask them about it they passed her around to several different people and she was ultimately left on hold, the coward couldn't get to the other side of the store fast enough. I will NEVER purchase a vehicle from this dealership or ANY dealership this group owns and I highly encourage ANYONE that is looking for a Honda to got ELSEWHERE! read more

I popped by to make sure there wasn't anything seriously wrong with my tire pressure since the display alert wouldn't go away. Zach in service assured me that it shouldn't take longer than 15 minutes. Over an hour later I still couldn't find Zach so another employee helped me. Turns out they lost my car for that hour, didn't check the wheels and never actually took my appointment (I got the notification that they missed me over text today). That next employee found my car after about 20 minutes and got the service done in the next 15. Honestly can't say I recommend them. read more

I had received several manufacturer's notices that my airbags had been recalled and needed to be replaced, so I called Crest to schedule. I gave the lady my information, asked her to look up my vehicle's recalls, and she made an appointment for me to come in on a Monday morning to drop my car off. I called ahead that morning to verify that I could get a rental, and the lady said "You should be able to." I said she didn't sound sure and asked her to look up my appointment, to which she got annoyed. When I arrived to drop off my vehicle, the service rep told me that my car was not under any recalls and I could go home, with no apology or acknowledgement that the lady clearly didn't look up my vehicle when I originally called. So I rearranged work and wasted an hour of my morning driving out there for nothing. I also ordered a part ahead of time, so I visited the Parts dept to pick it up. I asked the parts rep to verify that the screws for the sun visor were inside the package, he said they were. I got home, and surprise, the screws were not in the package. And lastly, they quoted me $245 to replace my spark plugs :) Nothing horrible, just multiple people who clearly don't care about their jobs or inconveniencing their clients. read more

Walked in to handle some basic paperwork for my car, and nobody was wearing a mask at reception. Some would put one on when they would walk out from behind the desk (usually still with their nose hanging out). I just wanna know what kind of invisible force field they have around that desk to protect customers during a pandemic. Because I sure didn't see any plexiglass or anything. Associates walking the floor also would stand way too close. No thanks.... read more

I purchased my Accord Sport from this dealers and have a 4-5 star rating for the purchasing experience. They were quick, courteous, and honest with me in the purchasing process and I really appreciate the TrueCAR approach to pricing. My overwhelming experience here has been in the service dept, however. I've put over 100k mi on my car over the past 20 months and frequent the service quite often. They're generally pretty good but I've had them try to upsell me a couple of times and try to charge way too much for simple services. The staff is still very courteous but they will try to sell extra services and up charge for simple services. My main example is that I tried to get them to change a fog light bulb and they tried to convince me they needed to take the bumper off to do so. It's right in the manual that you don't have to do that. Felt cheap to ask for so much for a simple service. 3 stars overall. read more

Crest Honda - The service waiting area. Good seat options, popcorn, fountain drinks. Not bad! - Car Dealers Near Me - Nashville, Tennessee

Great deal and the sales manager was very easy to deal with. They ended up coming up on price for my trade in. Would definitely recommend doing business here! read more

Had some service done to my car the other day and had a wonderful experience. My service rep, Chris, was outstanding. He was courteous, knowledgeable, and just all around cool to talk with. My service was actually started before my appointment time and done in a very timely manner. I just found my go to spot for my Honda services. read more

Dishonest! Last December I negotiated a trade. They allowed me to test drive the car overnight and I let them know that they should go ahead and draw up the paperwork; I'd be in to sign them in the morning if there were no issues. When I returned the next morning, they refused to honor the negotiated price. Shame on me for not getting in in writing, I know. I left their car on the lot and drove mine home. About a month later I realized that I had left my inflatable kayak in the hatch of their car. When I called, they took my information but claimed they didn't have it. Good luck inflating the boat, crooks. I had one of the necessary bits for proper inflation at home. read more

I've used Crest Honda several times, both for recalls and mechanical repairs. They do good work, have great customer service (special thanks to Zac, who did a great job with keeping me in the loop as things got figured out with my car on my recent visit), and is very convenient if you live centrally. I work downtown, so I love that I can drop off my car in the morning at Crest Honda and then take their shuttle to work. They also pick you up after the work is finished. Very convenient. Great service. I'm glad to have Crest Honda right by my work! read more

Robert Holly, the GM made things right. I'd definitely do business with Crest again. We had a bad experience with a flat tire and a spare that had a lug pattern that didn't fit. We were stranded on the side of the road in a bad part of Memphis and when Robert found out, he took care of everything. Ordered a new spare tire, with the proper lug pattern and even gave me a discount on some much needed service work to our van. He and the rest of the team took great care of me. Thank you! read more

I've moved around a lot- and I've been to quite a few dealerships when trying to get my car serviced. This dealership is the first time I felt comfortable- fair prices and great service. Really appreciated Kris in the service department being honest about what my car needed. He told me what truly needed to be done and didn't try to sell me ridiculous items or services like most places. Spoke to the manager to give a compliment and he was kind as well! Definitely the best Honda dealership in the area to get your car serviced at! read more

The worst experience. Incredibly disrespectful. They literally asked me how much I could put down, before even telling me what the cost of the vehicle was. They would not give me any cost breakdown up front. I had to literally ask for basic information (depreciation/residual value, end of lease cost, etc). They treated every question like it was ridiculous and a waste of their time. I even had to fight to walk out of there with their BS quote. They kept saying it was "private" information. Even if it was a fair deal, how am I supposed to feel secure about it when they tried their hardest to stop me from taking the numbers home? The fact that I wanted to explore ALL my options (lease new, buy, buy current, etc.) seemed to be too big of an ask for this dealership. They went out of their way to make me feel uncomfortable and to give me as little information as possible. read more

I had a bad experiece having a oil change before at Crest Honda due to poor customer service. I addressed it to the manager but nothing happend and neber heard back from him. This time I was looking to buy a brand new Honda Pilot and ignoring the past I took a chance to go and visit and maybe find my next car here. My wife called them in advance and ask for availability and someone responded and said just look for the manager Vince. We went to the front desk and ask for Vince and a lady said ok I'll find him. It took like a few minutes and no one came and help us. Me and my wife went back to the front desk and ask AGAIN for Vince. Vince was sitting at the front desk and the lady who suppose to be looking for Vince had a surprise face and said oops I forgot. Whats most insulting is Vince knew it already but didnt even stood up to talk to us and said "Sorry I'm the sales Manager! So what does that mean? I can not help you? Well then get us one? Me and my wife decided to just leave and never ever will be back on this establishment. ALL Employees do not have and effort at all to help. NEVER EVER GO AT THIS ESTABLISHMENT! LAZY AND POOR CUSTOMER SERVICE I EVER HAD. read more

I am working as a temp at Crest Honda, and am not employed by Crest. I have no dog in this fight, and I will be happy to give you my unbiased observations: These are the most honest people I have met in a long time. It is amazing how many people are driving two hours to come to Crest Honda. Two hours? Yes, I've talked to customers who actually do this. They have customers driving in from other states to have their cars serviced. Customers have been coming back for years! The Service Manager, Service Director, as well as the GM, Robert Holly, will bend over backwards to make sure you are happy. As a matter of fact, everyone does. They give back to the community in amazing ways! The service advisors are welcoming and look out for the customers. Even the parts department gives outstanding service. They have qualified, caring technicians. From the time the phones are answered, everyone is aware that the customer comes first. Period. Where else can you go that has a shuttle to take you to and from work, have a big screen TV, a child's room, hot dogs, popcorn, and coke? They even have areas where you can get away from the TV and work on your computer. This was clearly well thought out. They will let you purchase a car with no pressure. Their restrooms are monitored for cleanliness. Wow! Just, wow! They strive for world-class customer service. By all observations, they are succeeding quite well meeting that goal. They are honest as the days are long, so if you own a Honda, stop by. read more

We were passing through Nashville on a cross country drive back west when the check engine light came on at our first stop-over in this great city. After consulting Dr. Google and AutoZone with a diagnostic code I was sure we'd be spending some days and and even more $ here. The cherry on top was the nail I observed in my tire when pacing back and forth between our Comfort Inn *penthouse and truck trying to figure out wtf to do. With much internal dialogue and apprehension about bringing an out-of-state Ridgeline to a dealership for a check engine light I decided to roll the dice and call first thing on a Saturday morning. Not only was I able to get in 30 minutes later they did a full inspection, pulled the nail/object from the tire (it never punctured the tire), and sent us on our way in time to be checked-out of the telly and back on the road and ultimately home earlier than planned, all under warranty, walking out not spending a dime. Big up Zach for the communication, help, and transparency. read more

Chad Hunnell was my service advisor and was very helpful and quick! Replaced my wiper blades and showed me that I only needed to replace the blades and not entire wiper. I had no idea. He also gave me the discounts offered without me having to ask- much appreciated! I'll be back read more

Avoid at all costs. I usually drive down to Franklin because they already have bad reviews, but my car was recalled and I didn't have time. Recall process was fine, though every time I called to get updates on when they could fix the car they had no idea and were rude. End of the whole thing, I have a $600 charge on my credit card. No one at Honda would offer any explanation and just kept saying they had nothing to do with it and to call Avis. Possibly true, but they are just lazy and don't want to give you good service. Drive down to Franklin it's worth it. UPDATE: ended up having to pay the charge. Honda simply denied responsibility and gave no assistance. Careless customer service. Go to Franklin they will at least treat you with decency. read more

Great car, low price, Jaque and my finance guy were top notch and thats where the positives end. Salesperson Nate Allen was a nice guy with outstanding marketing but always seemed to have more important clients in and other things to do. I felt like a burden through the process, and was told not to contact him again unless I made a decision despite only having recently decided to buy a new vs used car. A purchase of this caliber deserves empathy, time, and attention. I felt not of those. The sales team has a ton of potential and are really great people, but sales wise left something to be desired. As a Realtor, when I feel a client will not leave a great review I ask for feedback on what I can do better. My salesman sensed a less than great review and asked me to only fill out the review if I could give 5 stars. That is unethical and put me in a very uncomfortable spot. I felt the concern was more towards career than my experience. Again lot's of potential if only it were more client focused. read more

I'd visited Music City Honda in Madison a year or so ago, and was beyond disappointed. When my battery died, I HAD to go to a Honda dealership because I'd paid for an extended warranty and was still within the mileage for coverage. I chose Crest Honda because it was very convenient to Germantown, and could not have been more impressed. I made two visits because I had still had the needed repair from a few years ago in addition to my battery. Zack was amazing and did everything he could to make sure my repairs were covered under my warranty. My only beef was that it took longer than I was told on the second visit, and I wasn't told until the end. But these things happen and I did choose to stay. They have a wonderful, clean waiting area with drinks, snacks, charging/work stations, and comfortable seating. They also offered a shuttle service to anywhere I needed to get to in the area. Wonderful experience from someone who used to steer clear of a dealership! **to be clear, my battery was under it's own warranty and is not covered under the Honda extended warranty. read more

Crest is the WORST!!! I bought my car from them this past Summer. I love my car, but their services are awful! 1. it took over a month ( and me calling every week, and even going back to them to address the issue) for me to get my tags in the mail. Everything was paid for, paperwork was signed but after a month and 1/2 I still had no tags on my car. 2. after receiving all my paperwork back for my warranty that I purchased, they didn't even spell my name write ( First and last name were incorrect).. how does that even happen when I have written it on 20 pieces of paper? So that was another issue I had to correct myself. 3. part of my agreement for buying the car was to get the paint chips fixed. MISTAKE! the paint didn't even match!! I was not impressed, nor do I recommend to anyone to do this. 4. My A/C adjusting knob broke after 1 week, when I went in to the dealership to get my paint touched up I asked if someone had time to look at it since I just drove 40 min there ( and it had just happened that previous night), they told me no that I needed to make a separate appointment. ( I drove to Murfreesboro Honda the next day and they had no issue getting my car in. I do not recommend anyone buying a car from or taking their car to this joke of a dealership. PATHETIC is one word I would use to describe this place. read more

Not happy with my experience at Crest Honda. Two weeks prior I was in a bad car accident that totaled my car and was shopping for some new wheels. Found a couple cars in my price range at Crest and headed down. The salesman was smart. He had me drive a car that was slightly out of my price range to the back of the lot to look at the cars that were in my price range. I went with the higher priced/newer model and my family gave me the extra money as my graduation gift to pay for it. The following day I go to pick it up. Less then 24 hours after driving off their lot the check engine light comes on. I went straight back over there. The manager told me there was nothing they could do that it was sold as-is. Then he mentioned maybe it was the gas cap not being screwed on properly... it turns out that the catalyst converter had gone bad. Now I'm left to fix this so that i can get my car through emissions. And the dealership could care less. I am so angry that they would sell me a car with a problem like that especially after they mentioned all the work and such they had done on the vehicle before even putting it on the lot. Their level of customer service after taking my money leaves much to be desired. I will never shop at this dealership ever again! read more

I have gone off and on to Crest over the years. I live in Chicago and work occasionally in Nashville and find that I need my car's oil changed sometimes while visiting Nashville. Previously, I have had robot followup calls telling me it's time to get the car serviced. That's fine and dandy, but I don't live in Nashville and don't need regular maintenance done while I'm on business. So I had repeatedly asked to have my number removed. It took threatening call to the manager to finally get my number removed. MORE IMPORTANTLY, I have found that this service department tends to have "issues of the month". For example, last time I was in they said I needed new wiper blades installed. That was ridiculous because I had new blades installed 2 months prior at my normal dealership. And today, while getting my oil changed, I watched 2 women approached by service techs that told each woman that their cars needed new cabin filters. So I was totally NOT surprised that I would get the same "issue" when the tech came to me. He said, 'your car needs a new cabin filter' and I said, "no it doesn't" and that was it. If I can remotely help it, I will never go back. Beware of their issue of the day!!! read more

In reference to the service department - Will never be bringing my car back here again. Went in to get two tires (I provided) mounted, balanced, and a four wheel alignment. They tried to charge me $108 for the labor in mounting/balancing the two tires because they were "low profile". The total came to over $200 for JUST the mount/balance/alignment. I called Reddell Honda in Murfreesboro, where my car has been serviced its entire life (7 years) and they quoted me just over $100 for the same service. I mentioned this to the Crest service manager when I arrived to pick up the vehicle. He informed me that "I had already signed the paper" and agreed to the amount. We went back and forth for 15 minutes about what was "fair" and he ultimately discounted the service +/- $20. Honestly, the whole experience just felt underhanded to me. I overpaid $60 to learn a valuable lesson - never bring my car back here. Oh, and one more thing - they also called me before the service was completed and tried to upsell me brake service that I didn't need. read more

Crest Honda was able to diagnose a problem with my car and check on my warranty status in a timely manner. Chad Hunnel was one of the best service guys I have ever worked with. He was knowledgeable, calm, and listened well to my concerns. Unfortunately, the repair I needed was pretty extensive and expensive. Chad offered a rental car for several days while it got fixed. Since I have four children, he spent extra time tracking down the right car that will fit our needs. He texted me updates which I highly appreciated. He even walked out and helped me carry things from one car to the other. Chad is a stellar guy that I will certainly return to for routine (and urgent) repairs. read more

Since I bought my 2016 Honda civic Crest is way closer than Franklin, TN. I now get my car serviced with them. Every time I've been in this place I am greeted. Someone takes care of me and goes over my car. I do see the same guys which is nice. Seems like when you get to see the same people, makes it fun to see them again and catchup. They know what you need with your car. They made a mistake where they over charged me by accident due to miss hearing what I needed. But checking out, it was corrected and no questions asked. They again took care of me. One thing I will say that's cool is in the waiting room during lunch they have free hot dogs and all day a soda machine and coffee. Well stocked! Best tasting mix of sodas. I don't drink a lot of sodas anymore but this is one of the best tasting ones! Who knew? In a dealership? They also have a popcorn machine. This is great while waiting. Not having your car or able to go anywhere and not want to spend on Uber, they had something to get you over hunger or thirst until your car is ready. Compared to other facilities I've been to, this place seems little outdated in the waiting area. The desk and chairs, tables make me feel like I'm in school or a library. Not sure if its just the layout but the amount of time waiting for my car which every time has been over an hour I get restless? But again this is about service and taking care of my car. If you need to work on laptop or want to charge your devices, they do provide this which is nice as well. There is a TV lounge area and bathrooms are right there and clean. Over all great service and experience. read more

Never ever imagine that the Honda dealership (Crest) did a tires balance on a wrong size of tires, unbelievable so easy to see the check the tires before doing anything and the problem still exist then they charged me $54. Now I don't trust them to fix anything even I don't trust oil change with them. Do not go there save ur time and money. read more

Emailed them 5/5 asking about what was the deal with the price being off (as per previous review) - sure, it's a question about something less than $5, never got a response back, today is day 21. I run a mail server as part of my job, I have logs that the email went out and was accepted. Yeah, don't give an email address and tell people to use it if you're not going to answer it. read more

I should first say that I did end up purchasing a used Honda Certified car from Crest Honda, and that's due to two things: 1, their competitive price, and 2, their floor manager Larry. He was personable and offered a solution when leather seats -- a must-have for me and my dog -- didn't come with the car. But I'll back up and start with my first visit, this summer. I had a Honda Accord I was ready to sell, and I wanted a newer Accord but hadn't driven any. I took an Accord out for a test drive with my husband and a salesperson. (The salesperson asked where we both worked, and he said he'd been to where my husband worked and wasn't impressed. Okie-doke. You want our business, right?) Since this was our first car-buying venture in the game, we really just wanted to test drive. But we went through the credit check to see what our options were and also had our current Accord appraised. It came back at about $800. When I said we'd keep that in mind and would return, the salesperson offered $1,000. I said, "Thank you, but we just aren't ready to buy today." He responded, "What can we do to make this happen?" I said, "It isn't going to happen today, but thank you." Walked out to the car, backed up the car, and Glen, the salesperson's manager, comes jogging out and knocks on the window. We stop, roll the window down, and Glen says, "What if we can offer you $2,000?" I said I wouldn't go back to Crest Honda. After great experiences at CarMax in Cool Springs and Rivergate, and after trolling Trickett Honda and Redell Honda's websites, we spotted an Accord at Crest Honda we were pretty sure we wanted. We returned and were connected with the same salesperson again, such is the luck. Once we decided on the car and negotiated our current car's trade-in value, it took probably three hours; at least two hours of which, the salesperson was missing. He kept leaving to print off paper, and he'd be gone for 25 minutes; we weren't still in the deciding or negotiating phase, so he didn't need any tactics. Tonight, Crest Honda called me, and here's the transcription: Her: "Hi, this is [NAME] with Crest Honda, and I have a few questions about your recent experience with us. This call will be recorded." Me: "Sure, OK." Her: "I see here that you did not purchase with us, is that right?' Me: "No, I did." Her: "OK, and that purchase was a 2011 Honda Accord, is that right?" Me: "No, it was a 2012." Her: "Oh, OK, congratulations. And I have a few questions to go through here. For your email address, we have your email on file for, um, for, for product, services announcements, and it's [reads email address, which is one letter off]." Me: No, it's [gives correct email address." Her: "OK, well, congratulations on that, and I hope you have a good night." What? I have no idea what the purpose of that call was. I have an appointment with them later this month to install leather seats, but they'd have no notation of that if they don't know I just paid them thousands of dollars for a newer car. They mostly don't have their act together, some of them feel sleazy and inexperienced, and their prices and Larry's demeanor are all that kept us there. I would not recommend them if customer service and decency matter to you. read more

Crest Honda made it right. Thank Kevin and Chad for listening to my concerns. Great customer service

I have interacted with Zac, Chad, Eric and others and always feel welcome and that they are not taking advantage. They work with me and understand constraints, whether time or financial. They don't manufacture reasons to charge me when I come in with a strange sound that none of mechanics can identify. They also explain what they're doing. Also, I find parts are comparable in price and quicker to acquire than ordering online. And they don't grumble when I'm checking online while they are talking to me. The lobby is clean and comfy, and there are amenities. I miss the Nutrigrain bars, and the popcorn is a great perk. read more

I was on a long distance journey from Raleigh, NC to Dallas, TX and when I was entering Nashville, my Accord informed me that my collision mitigation braking system was experiencing a fault and as such my cruise control (adaptive and standard) would not function anymore (something that you don't want on a long highway trip). I asked Siri to find me a local Honda dealership and she came back with Crest and I am very happy she did. I called them and the service adviser I spoke to was very welcoming and told me to get the car there as fast as possible. When I arrived there 20-30 minutes later, I was greeted by Zac Harris. This man was the friendliest, knowledgeable, and most accommodating service rep I have dealt with. I explained my predicament and he assured me they would take a look at it shortly. Probably 90 minutes later, he told me I was good to go. The code that came up was apparently a temporary code and simply turning the vehicle off and on would have cleared it. He explained all that to me and when I expressed the fact I felt like an idiot for wasting his time, he assured me I did the right thing. With that, I got into my car (which for good measure they washed) and drove off. That interaction was enough to cause me to write this glowing review. However, the real cherry on top came about 2 hours later when Zac called me to check me and make sure everything was fine. I felt very valued. Sadly, I probably won't ever do business with them again but if I were a Nashville resident, they would be my dealer. read more

#Cresthonda. Never trust their sale department. They are not honest. I had a deal for the price for a civic. They gave me the best price in the city and confirmed that there are two cars available to bring with no extra cost. Than I have visited them to sign the papers, after having all my information, the manager came and first he said there aren't any cars in thst color and I must be wrong and he wanted to sell me another color and model in his inventory. I showed him their confirmation on our emails. This time they changed the story like those other dealers are now not eager to transfer those cars. Crap ! They make you believe in them, they promise to beat any price, but until you arrive in person. Later they either refuse what they said or do some other cheap tricks. Be aware and do not buy cars from them. Read similar bad reviews here and on google, than you will better understand. Edit: it's too late for an apology. I had a better deal with another dealer, not only they found the car I like but also we decided to renew my wife's CRV. So you have missed 2 customers ! read more

We just bought a new '13 Accord. We have purchased several new cars over 40 years and I must say this was the best experience! Chuck was the sales person and he was great!! We got a great price for our trade and great deal on our new car. The more we checked our deal against other places the better Crest and Chuck stood out. We had to trade our '10 VW Jetta TDI because the clowns at Hallmark Rivergate just couldn't be tolerated any longer. They are real Scheiße Hosen ! read more

Thank you for your management response. I appreciate you reaching out and proving that at least one person in the office cares for the buyer. But again, I must reiterate: IF THE TABLES WERE TURNED and after signing final papers, the next day I decided to call Crest Honda and say something like, "I'm sorry, I don't want to pay for this new car anymore. Can I have my car back?" Your dealership, like any dealership or seller, would have laughed in my face. It wouldn't be an option for me, period. As for your response as a manager, I understand what you're saying but there is not an argument or negotiation for gained-back customers here. Not only do I have a very good credit score (as you probably saw when looking in to this matter), I was also able to talk to my "old car" lender who would match the payments with only an additional $14.62 a month. (Totally do-able.) Why didn't I take the deal--you as a manager--may ask? Because it's not my responsibility to find my own lender after your financial manager signed on one and give your salesmen the commission they do not deserve. Crest Honda lost two customers and gained a report to the BBB because they don't do it 'the right way' to begin with. (Is there a 'right way'? I'm not sure. But, I sure know 'their way' isn't it. Again, refer to "If the tables were turned" above.) read more

Best place to take your Honda for service!!! Chad Hummel has been helping me for many years now with my service and repairs and he is awesome!!! read more