I placed an online order for a kindle that I bought for my step mom's birthday. The online pick up…read moreoption is always quick and easy when stopping into Best Buy, but the parking lot can get chaotic at times. I was able to find a parking space pretty quickly. When I walked in, right away an employee asked if they could help with anything. I let them know I was there for an order pick up and they directed me to the cashier. The whole process took less than five minutes! I was running behind that day and the order pick up option saved me so much time.

I made a geek squad reservation over the phone with a live person for 1:40. I arrive at 1:40 and…read morethe guy was helping someone. I see my name and appointment time on the board and underneath "next available agent: 2:00 p.m. ". The guy finished with the person and i walked up and started telling him my problem and he kept turning his head. Next thing i know he said he had to finish checking someone out. Now it is 2:00 p.m. i am a very patient person, but this is not the first time this has happened at the geek squad. After over ten years, I will not be renewing my geek squad subscription

I actually still like Target even tho they have done a few things that I didn't like since 2024…read more However, I also want to avoid using Amazon as much as possible. Right after my misadventure and frustration at another nearby store, I ended up at this Target. It's a large Target with a good sized grocery area, clean including the restrooms, a Starbucks and a pharmacy. The beauty/personal care product area of the store is fairly large. I miss having Ulta here, but oh, well. Even tho this store is fairly busy, they don't have whole aisles of products locked up, unlike a nearby competitor. I found what I wanted and plan on coming back when I have more time. I stopped over in the grocery area, where Francis who may have been working as a Target personal shopper filling someone's list, asked me if I needed help finding something. It's so nice to feel seen in a store. As a senior, I sometimes don't feel that way. As I was going back to the registers, I noticed other employees asking people if they needed help finding things - one even walked a shopper over to the area that had what she needed. I feel like in what seems to be a stressful time in the world and in many of our lives, with increased prices and conflict. I will still choose to go shopping in an actual store if possible, especially a store with good customer service and unlocked nail polish remover. I just wish that Target would again have products that supported the LGBTQ and black communities. Even tho I am a straight old white lady, I still bought some of those products.

I was REALLY wanting to read Dungeon Crawler Carl and the library didn't have any available copies…read more I decided to go to Target because we had a gift card collecting dust. We used to go to Target all the time, but stopped because they rolled back DEI initiatives. This Target is definitely better than the other Targets in the area so would go here if you need to go to . Was able to get the book for 20% off which was nice. They have eliminated a lot of workers I feel like with the automated checkout areas, but that is the way the world is changing. I try to go to a human cashier whenever possible. Human connection helps us be better people and it might save their job. The book is great btw. It's a mix between Ready Player One and Hunger Games.

I am a Make A Wish wish granter and today I had a wish kid come into the store to get an Apple…read morewatch that was on his list. I had called ahead to check out the lay of the land and chatted with Anthony, one of the managers, he made me feel reassured ahead of time that our Wish kid was going to get a great experience. This morning I came into the store to wait for wish kid and met with Anthony, Brian, Maddie and Carlos. We discussed what kind of entrance my wish kid would like. I was appreciative that the employees were willing to go all out to welcome our 9 year old kid into the store (applause, doors opening etc). But ultimately we decided that wouldn't be value added for our kid, so we went with the low key option. When our kid got to the store Maddie had the exact model of the watch our kid was interested in ready to go and they had Carlos dedicated to helping our kid get his phone set up. I could tell that Carlos has helped many people with their products with the way that he gave clear and easy directions and had a lot of patience. What a great experience. Our kid was thrilled with his new watch.... thanks Apple!

I was on trip coming from Sacramento and stopped by here to buy a case for my new phone. The vibe…read moreof store was little busy but I've been to many Apple stores state wide there was always someone who greeted you even during holidays seasons when it's busier, this store nope no greeting. I found the case rack had an idea of what wanted was probably looking the cases for good 15 minutes no one asked me if i needed helped. I tried looking for anyone that could help me but everyone was busy and looking for someone who was finishing up with apple employee. They would offer assistance to people coming in after me it got to the point where I had to interrupt someone so I could give yall my money and leave! While at the store another customer kept asking me for assistance as if I'm an Apple employee I was not wearing anything that they issue Apple employees my shirt had Disneyland across the front and obviously no name tag. My overall experience here was weird and felt unwelcomed. Staff were extremely unhelpful which is concerning bc there's was at least 20 people on the floor. Now what really makes this experience a full home run is the case they sold me has to be fake in matter of week my case start forming air bubbles on the sides and was deteriorating and I'm not dropping my phone regularly or anything rough to warrant this condition. My mom has the same case for her phone and when I got case from different location the quality of the case felt so much more authentic. Would not recommend this location they seem to have a very particular preference in their clientele. May not get any assistance and or assumed your the help if don't look like their preferable demographic. Due to a personal emergency I could not return the case and I was stopping by for a quick trip wish I went somewhere else.

I like Mike, He is a straight shooter I trust him…read more Reliable says what he does and does what he said. Great sense of humor.

I am a senior citizen and had a very old TV and surround sound system. I needed an on site…read moreevaluation of my plasma tv driven system. Mike, the owner of Encinitas Television came out to our home for a complimentary evaluation. Based on his 30 years of experiences and our needs, he made some recomendations for a new system which we purchased (after research). Mike installed the new components and taught us how to use everything. We could not be happier! Tom

took my iPod Touch to them for a batter replacement. The said I would be "a few days". After 3…read moreweeks I went to ask about it,and they gad no reasonable excuse for the delay. After threatening to cancel the repair, they said they'd have it in 3 days. It took 4. I have no complaints about the cost or the quality of the work done, but the service sucked.

I had a virus on my iMac that ate my contact list and some files. Aaron, Wayne and Malachi…read morerepaired the problem in 2 days. They answered all my questions and coached me through issues I didn't understand and made it easy for me to feel confident about my ability to move forward-- and about choosing them to help me! They embodied what true customer service is all about. I'm grateful to have found them, happy to let others know about them!

I love this Best Buy location. There's plenty of parking, the store is well organized, and they…read moreusually have a great selection of electronics and appliances in stock. One thing I especially appreciate is their electronics and appliance recycling program. It's incredibly easy and convenient. I just bring my items to customer service, let them know I'm there to recycle them, and they take care of the rest. They even provide a receipt. It couldn't be simpler. I've also had great experiences with the staff and Geek Squad. When my parents needed a new TV, I hired them to deliver and install it. They were patient, professional, removed the old TV and mount, and did a perfect job mounting the new one. The whole process was stress free. Between the helpful employees, fair prices, convenient recycling services, and excellent Geek Squad support, this has become my go to Best Buy location.

Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness…read more Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me

Amazing staff and they were so helpful transferring my Verizon account over to T-Mobile and setting…read moreme up with a brand new phone! I'm so glad I made the choice to switch over to T-Mobile because I am very happy with the service network. To the beautiful woman with the beautiful thick curly hair- Thank you! You were so sweet, patient, knowledgeable, and lovely to work with transferring my account over and setting me up with a new phone. Also, thank you to the manager for your help as well and keeping my phone safe while I took the time to run a few errands waiting for my phone to all transfer over before I left. I would recommend this T-Mobile location to everyone! Thank you again! -Nikki

I went there today so that they could help me transfer my number to my new device and was told that…read moreit would have to be an hour and half wait since they were busy. They took my number and info. It's been about 5 hours now and I never received a call. Guess they don't want me to keep my number so I'll be going to another carrier. Regardless if I was getting a plan or phone, I was stll a T-Mobile Customer and still should have been assisted.

Very responsive, quick and affordable service. Called to have my TV repaired. After ordering new…read morepart my TV was repaired within minutes.

He came out this afternoon, on a Sunday! To help me and then did not charge me. MERRY CHRISTMASread more