If you go to this store just know it's busy, I was there yesterday to upgrade my old IPhone 11 Pro…read moreMax to a new IPhone 17 Pro Max at the time the site was very busy giving out promotional blankets and the place had a line out the door. I was helped by Andres and this man deserves a big raise or a promotion to store manager. He was all you can ask from someone working in retail. He was attentive, answered all my questions and explained what deals I was eligible for. He even set up my phone case and made sure it was flawless before I left the store. I've been to other T-Mobile stores and had horrible experiences but I'm glad they got a great guy working at this one store. Store Owners or Management. You really need to promote this man.

Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

I was just walking by and noticed that they fix charger ports here…read more I was probably there for only about 10 minutes, before he let me know my charger port was fixed. He even cleaned my phone speakers.. I work at a construction site so there was a lot of buildup.... I haven't been able to hear out of my speaker in about two years. lol. 10/10. Would highly recommend.

Best repair shop, sometimes you rather just travel a distance to a place you know you can trust,…read moreand this is that place. Understanding and assistance was A+. I highly recommended this store!

I had an outstanding experience with Jasmine at Metro! From the moment she greeted me, she was…read moreprofessional, patient, and genuinely committed to helping me. She took the time to answer all of my questions, explained everything clearly, and made sure I understood all of my options without ever making me feel rushed. What really stood out was her positive attitude and exceptional customer service. She went above and beyond to resolve my issue quickly and made the entire process smooth and stress-free. It's rare to come across someone who truly cares about their customers the way Jasmine does. Metro is lucky to have an employee like Jasmine. She turned what could have been a frustrating experience into a great one. I highly recommend working with her if you ever have the chance. Thank you, Jasmine, for your professionalism, kindness, and dedication--you made my day!

Corina was wonderful and patient. I will be back. The associates also help one another and that's…read morewhat I enjoy. I like that Dayan came from the back and immediately jumped in and helped with the set up. I appreciate it so much. I'll be physically stopping in. I have the patience of a gnat. Internet next! Y'all rock.

I wanted to leave a review because this man helped me with my iPhone 11. My phone was completely…read moreshattered on both sides and he fixed it for 170$. While other phone repair places didn't even bother to open up my phone. I left my phone he had it ready first thing the next day when he opened. I appreciate the fast service, how kind he was with helping me out financially and overall the best family business I've dealt with. Love this place would recommend bringing my other devices to get fixed here as well !

I had my iPhone screen repaired here r Within a few months…read morethe screen goes out because the edges started lifting I returned to the guy he tells me it's not under the warranty because it's one week over He also tells me that the screws are missing ( he was the only person that worked on my phone!) I took phone to someone else to find out the guy there put glue on the edges to keep it from supposedly lifting! DO NOT take your phone to this place!

Easy to work with! Was able to sell them my iPhone 11. Made the process quick! 100% recommend!read more

Would recommend this company to anyone. Professional and paid me extra cash on the spot. Thank you…read moreguys for a great, positive experience.

I recently had the pleasure of using Kit Cellular for my cracked iPhone and I must say, I was…read morethoroughly impressed with their customer service! From the moment I walked in, the front desk gentleman was very helpful and welcoming! The repair process itself was fast and efficient, and the technician was friendly and professional throughout the time of waiting. My iPhone looked brand new after Nara fixed it. He also gave me a free screen protector because mine was all messed The price for the repair was affordable, costing $100, and that is reasonable. Apple quoted me for $600 and other technician quoted me $150-$200. Overall, I highly recommend Kit Cellular for anyone in need of phone or tech repairs. Ty Nara for saving my iPhone.

Nara (new owner) is by far the friendliest and most honest person in this market. He's helpful,…read moreinformative, and goes out of his way to make sure you have everything you need. On top of providing good service, he's a great person! I came in needing a new screen protector and left with a new friend. You won't regret coming here!

this is a nice and friendly, family-owned place that i like to visit on the weekends…read more not only can i get my water bottles refilled, but i can also get a scoop of ice cream or the mocha cappacino (my fav) on a hot day. the lady that works there always welcome me with a smile and sometimes her adorable children can be found assisting her every now and then. If you go there mainly for water, you should definitely get their membership which gets you a gallon of water for only 15 cents. what a bargain!

This place rocks! Why its rocks because they have everything that i needed like for example, Ice…read morecream, soda, chips, phone card, calling cards. and this place they sales a lot of stuff like also cellphone, iphone case anything this place planet water cellular is a cheap place. If you lost your phone and transfer your number they can do that here. they only charge you the activation for $15.00 dollar sim cards. But if you want the phone you have to buy difference price total for example i brought mine cellphone there is 15.00 dollar for sim card and plus the cellphone which i brought is $145.00 for a phone so the total cost everything is $160.00 plus they came with home charger FREE. I know they have so many use phone that part only if the people lost their phone and they come here to buy. that what i just did. i lost my phone i end up buying here, everywhere i go they are too expensive. But if you guys want a cheap phone for a back up come over here at planet water. But once you buy it they test out everything for you before you leave out the door. they have ALL SALES FINAL!!!!!! with a big cap saying "NO REFUND, NO EXCHANGE, and all sales are FINAL. but my phone sell working everything and i love it. its all depend how you take care of your phone. And they are honestly. BELIEVES me.

Great store. I came for Water..They also have phone accessories at prices comparable to Amazon or…read morebetter. They also have parking. I will be back

This place is great! I needed my phone fixed because it wouldn't turn on and I needed it done quick…read moreand he gave me a cheap quote and it was done in less than an hour. I'll definetly come back if my phone acts up again and will be recommending it to friends! :)