Horrible service, terrible attitude towards customers. Whenever I go there for an emergency or to…read moreask questions, I receive despicable service.

Horrible service, they cant help you with anything at all. Came in to start my own line, they said…read moreI needed to call customer service. That took 2 hours. Came in for an estimate on my phone because i was interested in trading it in, they cant help with that either... then what are they here for? They complained I kept coming in and out of the store because I was trying to protect my privacy regarding talking with the costumer service about my bank details, social, etc. They also complained how I was stepping on their carpet and how the fat man with a beard explained how that complicates his job, which is fine but I didn't need to know that. The last time i came, the man was very helpful. That just makes me believe that he was just lazy and didn't want to help me

Amazing service! I needed to add a wireless plan to our corporate account. David and Glacy treated…read moreme with the utmost respect, are super personal, explained everything that was taking place. I think it was a learning experience for all of us but they were both eager to learn. I would recommend anyone coming here for their business needs. As I watched other customers come into the store the rest of the staff greeted them and took care of their needs. If they were unable to resolve the issue, they directed them to the appropriate place to do so. Well done AT&T, we'll done

If I could give 0 stars I would. Incredible how incompetent and lazy workers are these days. I went…read morein here with problems with my cell phone service. No one could help me and no one really seemed to care because I wasn't a new sale. I was an existing customer. They referred me to use a friends phone to call customer support since mine was inactive. You're kidding right? My phone doesn't work and it was in the middle of the work day. They let me use the store land line, I was on hold for an hour and then the operator hung up. By this time it was closing, so no one could help me and I went home for yet another day without cell service. I should just switch to visible or one of the Mvno cell operators since I can't get help in a store! Unbelievable, will not be returning here and will be leaving att soon.

There's a metro store by the trolley.this guy has been there for yrs. Watch out they skim money…read morealways get your receipt.

Don't even think about going to another Metro store!! The STAFF ARE what make this store…read morePHENOMENAL... besides it being right on the trolley route. It's the staff that make the vibe here FUN! They work ridiculously to get you the best deal researching everything before proceeding with you and mind. They are just the right amount of personable, sharing riveting stories while you wait--which is way faster than the other stores. They make you feel like you have a family member who works for Metro: giving you the best deal! THEY CARE & IT SHOWS!! Christian was so patient when my phone went black screen and had to deal with my children getting sick before coming in and buying a new phone having given me all the research and spending a lot of time with me before I made my purchase a different day. Even came back in for me, after clocking out! Gabriel, the manager, was so professional, educated, and empathetic to my particular situation. He even informed me that my phone that blacked out is under warranty and would only cost $25. He absolutely did not have to do that, saving $$money!Christian & Gabriel worked like customer service agents back in the '90s, when customer service was awesome! They really did not have to care so much about me and my kids but they took such time out of their own schedules even past closing to get everything right with my account adding a third line and getting me the best deal with the additional phone. They worked within my minimal budget and sick kids in attendance to get it done! I watched as Gabriel educated a foreigner as to the best way to save money not trying to push a sale when most would have. I cannot rave enough about all the staff here and their care for customers, truly caring about customers and their unique human conditions!! They even treat the indigent population that surrounds their store with respect & empathy. Heck I'm ready to vote for the 2 for Pres & VP in 2024... YOU WILL LOVE THIS STORE. Go!

The guys here are awesome! Im going to submit this review for the north park and downtown location…read morebecause the fellas at both of these shops have helped me. I brought my iPhone 12 Pro in to have the back glass replaced (badly cracked each time, yeah I suck) and to have a new battery installed. Every single guy I've interacted with has been awesome. They are very friendly, work quickly, care about the customers and are VERY accommodating. HOW accommodating you might ask? Well I brought my phone in yesterday to have the back glass and battery replaced. They were able to fix the back glass no problem but did not have the battery at the north park location so they asked to come in tomorrow. I mentioned that I wouldn't make it by closing because of my work commute. Well that didn't deter them from being awesome at all. Not only did Miguel, from the downtown shop, bring the battery up from his store, but he showed up at the north park location 30 minutes after closing AND replaced the battery for me. I choose to support local businesses and I am MORE than happy to spend some time writing up a review (here and on google) for great people behind a great local small business. I hope this review is helpful (it really is) and hope you give them your business (cmonnn). Thank you guys for giving a s**t about your customers!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

I had a really challenging problem and was getting the run around calling customer care, and Tyler…read moreat this location was the first person to actually hear my problem and understand! Thanks so much for the great customer service.

Client with Verizon for 20 years and the level of service is the WORST in industry. If you want…read morethe absolute worst cellular service and customer support join Verizon. Save yourself hours,hours, hours, hours of pain and go somewhere else. This is not for this store to be clear, it for the Entire Company!!!!!!!!

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

This location has amazing associates. I called to check if they had a certain phone I wanted and…read morewhen I got to the location Fierce was the associate who helped me over the phone. He was very welcoming and took care of me in a timely manner since I was short on time. He did his job and offered me additional products but sadly I didn't need. But he didn't make me feel pressured or uncomfortable. He answered my questions I had with the up most respect. This is not my normal location to purchase but I'm so glad and greatfull that Fierce was the one who helped me out. You're doing amazing. He was also very polite in offering me a chair to sit on. Which that meant a lot since I have arthritis in my feet and knees. We need more associates like Fierce thanks so much for an outstanding job.

A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

Came to get my phone cleaned. She did a wonderful job in less than 10 minutes. My son was…read moreextremely happy, and she showed us that the phone actually charges now.

Erica was super helpful! She took care of all my needs and others as well at the same time. She was…read morebusy being the only salesperson. I have no complaints about service, but am perplexed that given an average of 15 to 30 minute wait time, there is no place to sit.

My close friend Kyle just got back to LA, from a few days of sailing, and his phone died while on…read morethe water. So, while in San Deigo, he couldn't use his gps to find a MetroPcs store, so he walked in this shop he happened upon to ask for advice and directions. He wanted to see if maybe he could just purchase a charger or at least get help which way to go. The girl was so utterly rude to him, when he asked for the basic humane thing of pointing him to one, and.literally left him stranded, walking away to talk to other ppl. It would have taken her 10 seconds to look the closest one on her phone, and help somebody out that is not from the area. Maybe he didn't look 'fancy' enough, after 3 days at sea, and this staff is only making human efforts when expecting a big purchase? Having spent many years working with small business and customer service, I am disgusted, in this time and age, at their displayed sociopathy. Don't expect basic humanity here, you are nothing but a wallet to these people, and a dollar sign.