Great customer service! Jacob and Sai were super helpful getting me the right retro games. Great service thank you!

GameStop has some seriously scummy business practices. I made a preorder for an item and paid in full upfront. Never got a call or notification that it was ready for pickup. After waiting 2 weeks, I finally called the store myself and was told they had sold out, but they'd let me know if they got a restock. The very next week they called and suddenly said they had it in stock, but I had to come pick it up that same day or they wouldn't hold it for me anymore. After rushing to the store, they then told me I still had a balance due because the price of the item had increased by 33%. How does that make any sense? If a customer already prepaid in full during the preorder, the agreed price should be locked in. Raising the price at pickup after taking someone's money weeks earlier is ridiculous and feels extremely dishonest. Between the lack of communication, selling out my preorder, and then trying to charge me more afterward, this was one of the worst retail experiences I've had. Would not recommend preordering anything from GameStop, especially TCG as the prices are pretty much market price and not MSRP compared to other retailers read more

These guys are bums, and didn't want to honor the Matthew Stafford buy back program. They lied and said the cards had to be graded at 8 or better. So incompetent and tried to charge $15 over the actual price for cards. Will never go back. read more

First off the place is understaffed and you had to wait 10 minutes while someone made an account. The employee says how can I help you and then when you say what you need says sorry I'm busy right now. Also place is so unorganized read more

This Game Stop has been here forever. As long as I can remember. Don't be deceived by the size of the store. Yes, it's a tiny shop. But they pack everything in somehow. You never know what you will find, so stop by often check what they have. It's pretty random what you will find. There's console games, accessories, pop figures, tumbler & mugs, t-shirts, and other gift items. DH found one of the Gran Turismo games he wanted. I found the cutest little Eevee plush. You can buy used console games here. This is great if you've been on the fence about trying a particular game. And it will feel less painful, than paying full price, if you discover you didn't like that type of game. The people working at this store have always been friendly and knowledgeable. read more

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GameStop at Stonestown could definitely be better when it comes to customer service. The staff isn't the most friendly I guess it depends on who's working that day. The store doesn't have as much variety as I hoped, and sometimes I feel like I'm bothering them just by asking questions. Overall, it was a pretty meh experience. read more

This is my home GameStop store and I always have a great experience here. The staff are super friendly and really know their stuff. Shoutout to Adrian who helped me on a busy weekday afternoon. He was answering phones, helping other customers, and still made time to assist me with picking out games for one of the promos they had going on. I just gave him a general idea of the games I liked and he quickly found some great options that matched my interests. I was really impressed with how fast, helpful, and friendly he was throughout the whole visit. The store is a bit small, but it's packed with awesome stuff. Plus, the location in Stonestown Galleria is perfect since it's right by the food court, Target, grocery stores, and other shops I usually stop by. I'm really glad this is my local GameStop. read more

Horrible manager. I waited four hours in line in May to buy the switch two pre order and was told when I come in June 5th I don't have to wait in line again. Today is June 5th came in after work and the manager made me wait in line with a bunch of people who haven't paid even though I already did my time in the pre order line. I even called in the day before and confirmed I wouldn't have to wait again and they said yes. It's really disappointing the manager would act like this after their team even convinced me to buy the game stop pro member package to have extra perks. Even the security guard was disappointed in them for not honoring their promise. read more

Currently waiting an hour and a half to pick up my switch 2. I pre-ordered. They're letting 3x as many people who *didnt* pre-order through as they are from the pre-order line. So I waited in a line to pre-order, then a line to pick it up, when I could have just showed up to get one and skipped most of that. This place just left me feeling like a chump. Absolutely the worst retail experience I can recall, the worst run store imaginable. read more

I came here looking to buy some sports cards and asked to see few of the blasters. The worker brought a blaster that caught my attention and I asked if I can see the box. He would not let go of the box thinking if I was going to steal it. Bro, I am too old to be running out stealing shit. I don't like to be treated like a criminal and I feel like that's the service I got. I am getting some cards graded here and after I get them, I will no longer be coming to this Gamestop read more

Sadly this is the closest store to San Francisco that's still standing, but luckily it's a good one. Worth the trip, although it's a small space. It's on the 2nd floor directly above Uniqlo. The Emeryville store is also an honorable mention for good stores closest to SF. The Stonestown store yesterday (March 2025) had a good selection of used Xbox 360 games, and some Wii controllers and games, even Wii U. No Xbox 360 controllers sadly. They also have a discount going now when you buy 4 used games under $20 you can get them like half off. They had a Nintendo 3DS in the window and a used PS Portal too. The new PDP Riffmaster guitar for PS5 and Xbox Series. Shout out to store manager A.K. who was very friendly and printed out lists of all their Xbox 360 and Wii games in stock for me to browse, and tried to help me resolve some customer service problems I'm having with their online/corporate. On a Saturday afternoon this place was packed with kids bouncing in and out and harried parents trailing behind, I'll try to come back mid week when hopefully it's a little calmer! read more

Marcos is the MVP of this store. I told him I didn't want to buy anything but he was still very welcoming and wanted to show me the time of day. I highly recommend this game spot for your inner child gaming! read more

GameStop - Electronics Near Me - San Francisco, California

Spectacular customer service by DeMarquis today at Thea Stonestown GameStop location. He quickly & seamlessly resolved an order issue and set us up with a bunch of new Funko Pop figurines & Super Mario Wonder! We're excited at our awesome GameStop haul -- thank you!! read more

GameStop - Electronics Near Me - San Francisco, California

I ordered a gaming console to be delivered to my house. The delivery was fast; no issues. I learned you could return your items at their local store. Great services read more

GameStop - Deal and more deals! - Electronics Near Me - San Francisco, California

I been shopping at this gamestop since I was a kid , I'm 26 now , I like the vibe and most of their staff do they job decently

If you play video games, get a console with physical media. Then you can buy used, and sell used, and you get points at GameStop if you have pro, and you actually wind up coming out way ahead of people that just use digital downloads. I will say GameStop has gotten a lot better than it used to be and the staff at this store is really good. read more

I can verify the workers here do not have much emotional intelligence. They are nice enough, but if you ask them to think beyond the immediate task at hand they are not helpful. Long story short, I was trying to return and price match Amazon and use my gamestop 5 dollar monthly coupon, my goal being to save money, obviously, duh, but she ends up just charging me full price and I just burn my savings from the original price match, and wasting my 5 dollar coupon. Like, I know it's annoying to think beyond the immediate moment, but there was no one else in the store for miles. Disappointed in this store. I think I'm going to reach out to explain what happened, but it's only 5 bucks. But it's 5 bucks. Ugh, just annoyed. read more

I needed to just sell some of my old games and electronic devices that I don't use anymore to hopefully get some credit. The very nice cashier, Erin, was dealing with a line of difficult customers who were dissatisfied with all the answers that Erin gave to their questions, which she did calmly and professionally. Finally came my turn, and she still gave me fantastic service, answered my questions just as professionally, and gave me my store credit all with a smile that I knew she gave from underneath her face mask. Good job! Being nice is hard, but it does make people's days. read more

Thank you Bonnie very much for able to accommodate me in picking up my pre-order when I was foolish and forgot my receipt ‍ ‍ . I did have my ID on me. Thank you for always being so kind, professional & efficient when I come in! Thank you Bonnie, Erin, Dani & Andrew very much for being so friendly when I come in to shop. I need to stop coming in & purchasing Funko Pops, this month's cc bill is going to be hecka high! (Monday, September 30, 2019) read more

GameStop - Electronics Near Me - San Francisco, California

If you want to trade in games in the city, and get more trade in store credit, go to the Gamestop on Market Street around Union Square. For comparison's sake, I got $7 of store credit for ONE Nintendo DS game (Rune Factory) at the Gamestop on Market Street, and I traded in 4 PS2/PS4 games for $10 total. Not going to come here for trades again. read more

This is one of the smaller Gamestops that I've been to. For how small the store was, I was surprised at the amount of sale items that they had. There were ads to preorder some of the new games that were coming out. In terms of the selection of pre-owned games, it was kind of limited simply due to the space. This store also didn't have any consoles set up to try games on. They did have a little clearance section in the front that had mostly accessories and toys like Funko Pops. read more

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Let's be honest we all have had are problems with Gamestop , but the staff here have always helped me out and are always friendly and willing to give recommendations on games they have enjoyed, just wish they still sold "retro games" still, I need some stuff for the ps2 lol read more

Went to Stonestown Gamestop today Nov 29, 2020, to buy Nintendo Switch for my little cousins for Christmas present. I was told that I couldn't buy anymore cos I bought one from Tanforan Gamestop. I know the rule, one for one customer. Thats why i went all the way from Tanforan to Stonestown to get Switch. That saleperson was asian woman with a little bit of white hair. I heard she is a manager in that store. Gamestop, please watch those kind of employees if you want more customers. I will tell my friends not to shop at Stonestown Gamestop but instead to go to Tanforan. Wish there was 0/5 rating in yelp. Cos she deserves 0 out of 5. read more

Rude customer service! Limit was 5 people in the store. My husband and I were already in the store looking and the 5th customer came in and the sale associate unknowingly kicked us out for having limit 5 in the store. I understand Covid rules and regulations but the way you approached it wasn't professional. Was planning to spend money there but it's fine. I can take my business elsewhere where at least I will be respected. read more

I came here the other day to buy the switch lite I got helped very easily by nice lady I wish I could remember her name she was super attentive and got what I needed quickly. Good service, fast and always has what I need. read more

these people will sell you a used item for barely under market value and when u try to sell it back they'll make up bullcrap deductions literally on the same condition as i had purchased it months before. the pettiness and rudeness of the losers behind the counter ruined my day. i turned to the kids next to me and asked them if they wanted a free console and gave it to them out of principle. i come here to support non amazon business and i regret it every time. read more

It's already a meme how bad this company is, but this location has always been rough in my experience. I've tried 4 times now to trade in a PlayStation 4 Slim that has a broken hard drive. Each time I've called in before going to make sure I have everything to do this (ie. equipment, ID's). Then when I go in, they say I'm missing something and they can't take it. The workers here don't really have a reason for anything they tell you, it's all just scripted stuff. You won't be helped here, the selection is small, and you're better off going somewhere else. read more

Christian was so nice and provided excellent customer service regarding all my questions for a device trade in. I was able to trade in my old PS4 controller for this new beautiful red one. I was credited $25 towards the new controller. No membership needed. Also had an epic nerdy conversation about the games we were playing read more

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In full transparency, I got upset that this place has such low ratings. I spoke with (I think their name was) Cameron. They were kind with their time, knowledgeable on my bajillion questions about all things XBOX(haven't bought a system in bajillion years) and the in betweens. All in all I haven't even visited the store yet, but, the level of customer service I received from my call just now was positively priceless. *on my way to buy the gears of war 5 Xbox 1X bundle right now and treat myself after not buying a system for 10 years... Warmly, Kyle read more

To be honest, I actually like this Gamestop. I bought a refurb xbox at the downtown location and for some reason all the previous owners info was still on it, so I brought it back to the Stonestown Location and the guy who helped me was very helpful, no questions asked, he took the technology back and suggested I get the slim instead, so I did and I love it. He didn't try to upsell me or anything, he just told me the features and benefits of each one and the main deal breaker was that the slim was 250gb's at the time plus WIFi connection, he even told me a couple things I can do with the xbox (since I also had a ps3 at the time). I ended up going xbox all the way and selling my ps3 on craigslist. This game stop is good in my book, they have what I want and always update me on new games and if I really wanted it, I'd put one on reservation, it's as simple as that. Thanks Gamestop!! read more

Pushes their power up rewards even though I say no 5 times! Tells me I can order a game and then says I can't because they say they don't know what they are doing. read more

When I started going to GameStop at Stonestown last Summer, there was a guy with blonde hair and glasses named Dallas, who was in charge of being the store manager. He is very nice and friendly to customers when he shares his knowledge and compassion for video games. He used to be a manager at Serramonte GameStop shorthanded in about a few months before this store closed down permanently due to the pandemic. Also, I went to the Colma GameStop location to preorder and buy games there before shopping at Stonestown GameStop. However, a manager at Colma GameStop named Osmin showed up while encountering him, and he gave a bad attitude to customers. Osmin acts as he knows at all as he doesn't care about customers and gets mad at customers for the return policy, trade-ins, and preorder bonuses with his temper. Luckily, Dallas proves that he shows customer support with perseverance and understanding compared to Osmin, as I missed the Serramonte location a lot. Shoutout to Dallas because he is the best manager at GameStop Stonestown in the Bay Area community, so thank you, Dallas, for your appreciation and hard work! read more

For the most part a decent store but I've recieved terrible customer service from an oaf named Shelby

So this is related to an event in October 2016, when i decided instead of hitting the Gym to buy the Wii Balance board + Wii Fit plus bundle on Amazon. The board worked perfectly, the disc didn't. So I was like "Fuck it, i'll just go buy the game at Gamestop nearby for a buck". Because the website wasn't clear if they had the game in stock (their site kept forcing me to save the game for pick up instead of checking out the 'in stock' status), I decided to call them up. I had a lady pick up the phone and ask if i needed help. Basically just asked if they had the Wii Fit Plus in stock for the original Wii. This woman i feel was probably the worst person to pick up the phone as she couldn't understand what I was asking for, made me repeat the title of the game and what console it was for over and over again. For a solid three minutes. She takes a moment to pause and says "hold on" before I get put on hold for five seconds before she hung up on me. I was irritated so I decided "Maybe I should check out the Gamestop at Lakeshore Plaza instead" but was that what I did? Nope, I went over to Stonestown five minutes later, walked into the Gamestop and found the damn game sitting on the rack for about two dollars. I go up to the counter and the scrawy white-ish teenage girl standing behind the counter rings me up and I fucking realize it's the person I was talking to on the phone. I took my ass out of that shop before I bit into her that she should not be working in a shop if she was not going to be able to understand someone speaking very loudly on the phone in english. I usually liked this Gamestop but this makes me rather stick to buying everything online even more. Less social interaction = mistakes I make on my part I accept easily. read more

GameStop was indeed a place where I just experienced one of the worst attitudes. The staff did not have a cheerful attitude, and when I brought my new Nintendo 3ds XL to their shop to put on screen protectors, they were not professionals. The protector not only had bubbles, it was also put in the opposite position. read more

GameStop - Clearly put upside down. Not professionals at all. - Electronics Near Me - San Francisco, California

Formerly EB Store, right? Now all gobbled up by Game Stop. The young kids, especially males migrate here to worship. Dilated pupils looking up into the heavenly wall racks of new and used games such as Wii, Playstation, Nintendo, etc. It's really sad, the addiction. A study has shown that videogames (developed by males) stimulate the center of the brain close to the addiction center of males, therefore, making them more prone to getting "hooked". www.spnl.Stanford.edu/publications/pdfs/Hoeft_2008JPsychiatrRes.pdf. Can you imagine the world of good which can be accomplished if all the time spent playing videogames can be used towards something more constructive? OK - back to my Mario Kart racing..... read more

I've never had a problem with this location; however, today's experience was horrible. The GameStop Associate Alexander gave me the floor sample game case WITHOUT a game CD in a bag! I didn't find out until later on and called them from 6:30-7:30pm without success. I guess they don't even bother to pick up the phone during business hours. I can't believe how incompetent their employees are. This is just ridiculous. If you ever buy from this store, I guess you have to make sure they actually give you the merchandise. read more

I was in this crowded GameStop earlier when I overheard an interesting conversation between a young couple. The girl seemed to be around 18 and the guy in his mid to late 20's. The argument went something like this: Girl: "...then maybe you could let me borrow it sometime." Guy (in a southern accent): "Let you borrow it??? Shit, you sound like my ex-girlfriend. Borrow." Girl: "Don't compare me to your ex-girlfriend! I'm your DAUGHTER for Christ's sake!" At this point I left the store. Why I thought there wouldn't be any rednecks in San Francisco before I moved here, I don't know. read more

The customer service is terrible. Came to this place because it was the closest one available, went to get smash brothers for the Wii U. They had no used ones, even though the website said they did. The employee ringing up my game, George made me feel very unwelcome, and made a snarky comment about me actually buying something instead of window shopping as I was leaving with my purchase. This feeling wasn't just on this visit, but also on a prior visit when I wanted to get a different game. A game they had on the sales rack, yet he claimed there wasn't any more stock of it. Which is bullshit. Why leave the game box out on the sales rack when you don't have any of them? Either way, I will not be coming back to this gamestop. Ever. Do yourself a favor and don't give this gamestop the time of day. Edit: The box is in terrible condition upon taking a closer look. Like he purposely vandalized the box to make a statement. Can't even return it because of Gamestop's no new return policy once a game has been opened. Fuck you George and your neckbeard. read more

GameStop - Quality customer service. Way to make a customer feel appreciated gamestop, have one of your employees damage the brand new game box. - Electronics Near Me - San Francisco, California

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I was in a game stop today looking for VC points for 2k18. As walked into the store I seen a sign for them. Not noticing I was pointing to the VC sign in the Xbox side of the store as I showed Bonnie employee 551802, she then assumed that I wanted them for Xbox. Not asking what system I wanted it for she sold them to me for Xbox. ( I JUST BOUT MY PS4 and 2k18 a few days ago from them) I called for not a refund but an exchange to PS4 VC points. After about an hour and calls to her manger I was told no and she was very adamant about me being wrong and it was my fault. ( just because you pint to a sign asking about the product does mean you want it). Bonnie was very unprofessional to the point I felt bullied. I will never spend another dollar in that store and planning to return all item that I can return. If you do shop here don't shop with Bonnie. read more