I'd give this store a zero if I could. First of all one of the salespeople (who seemed to be quite…read moreknowledgeable) ended up making a change to my coverage without my consent. I didn't find out until the next billing cycle. When I was on the general customer service number, to make a claim on my daughter's phone, the rep told me the manager of the store was going to have to fix it. When I called the store, I was call screened but insisted on speaking w manager. She (the manager) was the rudest person that I have ever talked to and I was hung up on. When I called back I verified that she did in fact hang up on me and wouldn't give me her name, I've been an AT&T customer for 30 years. She needs to be fired and someone put in that position that understands customer service.

Terrible terrible customer service. Walked in for a hotspot, all workers and manager were doing…read moresomething on their phones the whole time. No acknowledgement of customer nor asked if we needed help. We had to come up to the counter to request a hotspot which they said they don't have any. My husband has to show him the exact one he needed on display and then they said "Oh, we need to check the back" - geez...who hired these guys? The only one helpful was Joe - no one else gave a hoot. They need to hire new staff here if AT&T wants business at all

We had a great experience here in Decatur. We are from out of town and had a phone screen crack,…read morethey were able to replace our phone screen within a half hour! We are super impressed and if we ever need anything while we are here again. Thanks!

Jameson is the only person I've trusted to fix my phone the last two times Ive broke it. He did…read moresuch a wonderful job both times!!!!

Monet' was the nicest and mist helpful associate I've had the pleasure of working with. She was…read moreinformative and clear with answering all my questions. I will be sure to ask for her with future visits. The only opportunity I had for this store was they did not have stock of the phones I wanted so I'm having to wait for them to be ordered and then make another trip to the store for setup.

We had old iPhone 8's and it was time to upgrade. Hubs has been wanting a new phone for a while and…read morehe was thrilled when I said let's go get new phones. We arrived at AT&T store around 9:30 am. There were two customers ahead of us. We browsed the store waiting for the next customer service representative which was 5 minutes. There was one customer service representative assisting an elderly man and a young man that assisted us. I apologize I have forgotten his name. There was a couple waiting on the customer representative waiting on the elderly man and they told us to go ahead and work with the young man. AT&T had a few iPhone 15 ProbMax phones in stock. Hubs selected black and I selected navy blue. They didn't have 2 black phones or 2 blue phones. It wasn't a big deal on the color as navy blue is my favorite color. The Apple Watches were buy one get one free so we purchased a watch each. We saw 3 more customers come in and wait while we were purchasing our phones and watches. After 45 minutes 1of the 3 customers left. The original couple waiting for a customer representative was still waiting along with 2 of the 3 walk in customers. Another 15 minutes later and a second walk in customer left. We had been there 2 hours getting phones and watches set up and I asked why there weren't more people to help. About the time I asked where were more employees a lady customer representative came in to start her shift. It appears they need to hire more employees. Hubs and I had an entry level course on the Apple Watches. As for the Pro Max phones, it was hard for me to get used to not having that "home" button. Old folks need longer than 5 minutes or I do! LOL We are both happy with our new phones and watches. We were in the store about 3 hours to buy 2 phones, 2 watches, 2 chargers, 2 glass protectors, and 2 cases. When we left, the couple that was ahead of us waiting on a different customer service representative were still sitting there waiting. I know I would have been long gone as hubs wouldn't wait 3 hours!

My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

Went in because my phone wouldn't turn on they told me that they couldn't verify my account or scan…read moremy ID because it has my middle name and my account only has my first and last name but I was informed by customer service that there are multiple ways to verify an account so I was turned away with no help and sent to a store that I have no idea how to get there since I'm not from here I dont know if they were being lazy or just prejudice but I really don't appreciate it Verizon AT&T would have never let me walk out that door Without finding out why my brand new iPhone isn't working...

What is the difference it makes to sit and talk with someone who can review your usage, look at…read moreyour offers, and come up with a plan that will save you money but increase your number of lines, improve your Internet, create a better TV viewing experience... Again, always saving money! Ask for Jason!

I've taken my phone 3 or 4 times for little things, but for someone like me, a disaster with…read moretechnology, they were BIG things. They've been so nice to me in spite of my ignorance. I love the convenience and the professionalism of these young men.

I was impressed with the quick attention and the fast repair of a cell phone problem.read more

Jeremy Manning is excellent! He was extremely helpful and knowledgeable of the products. I have now…read morebought two Apple phones and two Apple Watches from him. He will go out of his way to help you get what you want and make sure you are happy. He is my go to person at this store. Thanks Jeremy!

if I could give more stars I would! The first time we went here they treated us amazingly and every…read moretime sinc. Today we got the same great service

Duda Energy supplies chemicals and I ordered Boric Acid. With rising pool chemical prices , Boric…read moreAcid is the cost effective alternative to control Algae. Boric Acid serves many other purposes once added it also becomes a water clarifier and thus a host of chemicals are not needed. I added 50 lbs of Boric Acid and just sprinkled it close to the water surface otherwise the wind blows it away. Since then pool water has been clean, pump run time has been reduced to one hour a day. Chlorine tablets usage is 3 tabs a week . Boric acid does not evaporate thus will stay in pool for years.