iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.

Cameron, an employee at Brattleboro's Verizon Authorized Retailer, TCC, checked out my Apple IPad…read morewith elegant simplicity at the store, found no serious issues with it, and answered my questions and gave me information I needed to set up a usage review. I didn't have to wait very long for service. When my problem reappeared in my own home I was able to call him at the store and he suggested resetting my home WiFi and Presto! Everything was OK. I'm not great at knowing how to troubleshoot this technology so It felt very good to be able to find a very knowledgeable and courteous employee to interact with. I rate Cameron five stars!! /

Took me months and many phone calls to Verizon jeadquarters to straighten out the mess that the…read moreLenox, MA Cellular Sales screwed up, from paperwork to the contract and the price of the brand new phone. This problem - and is still not straightened out! - happened in February 2024. I have been here 4 yrs ago and it was a good experience.

Came in for some information on my account. The gentleman who helped me was informative and…read morerecommended some stuff with all the upcoming changes. Wasn't thrilled about the price I'll be paying which may lead to my leaving verizion. But the store itself is one of the nicer ones I've been to.

Professional service all around! Highly recommend for…read morecellular therapy He saved my cracked screen phone from doom and made it feel new again!

Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

So far so good! Quick and easy repair today. Ready in less than 1 hour. Would come back.read more

I felt compelled to post about my recent experience with Nova as it goes against all the posts Ive…read moreseen here. I walked into the store and my guest and I were greeted with a kind warm empathy towards a dire issue where we needed a phone and quickly as we were leaving the state. Nova went right to task helping us through the turmoil and we were able to connect on some shared experiences and stories. We were in and out in maybe 45 minutes with warm smiles on our faces. Im sorry these other folks had such bad times, I can only speak to my experience. THANK YOU, NOVA!

If I could, I would give them 0 stars. The "person in charge" had serious attitude and would put…read moreall of the blame on the customer until she got on one of her soap box tangents and unearthed what actually happened in a situation. She played dumb until she got called out and even then she would try to put all of the blame back on the customer. She was not helpful at all and had zero resolution besides "this wouldn't have happened if you went to a corporate store". NOTED. DO NOT GO HERE - take the extra time and go to Hadley. I will tell everyone I come in contact with what terrible experience we have had over the last few months dealing with this one woman and this store so they can save themselves the stress and headaches.

My wife dropped her iphone 6 in the dishpan full of water. I called them they said stick the phone…read morein rice for a day or so then bring it in. So we stuck the phone in rice for 2 days. The phone turned on but half the screen was dark, brought it in and they took it apart and worked there magic... Presto good as new! Great customer service and high quality work. I would highly recommend ICircle.

I drop my phone a lot. I wish I didn't …read more. I have been to iCircle twice now in the last 4 months to get my screen fixed. I can't get over the excellent customer service they provide here. Everyone is super friendly and so helpful. Prices are pretty reasonable and it helps if you purchase the Groupon they offer before you go. Unless they have to order your part, phones are fixed the same day usually. Having an S6, the part for my phone needs to get ordered but their local vendor is really quick and if in stock, they will get it the next day. I drop my phone off and they call me when its done. This does require you to put a 50% deposit down. So fast and simple and location is great and easy to find. Highly recommend them for your technology needs.

I have been using my wife's old tablet a lot lately. Recently, the screen broke (it first made…read moreweird images, then got all pixelated, then finally the tablet wouldn't turn on). We brought it to the mall to see what could be done, and the Best Buy next door pointed us here. The two guys were friendly and suggested that the screen might need to be replaced. They quoted me a price, which seemed high compared to the cost of a new tablet, but there was stuff on this one that I needed so I agreed. I conditioned my approval on the basis that if the new screen wouldn't fix it I didn't want to pay for anything. A couple of days later and they called to say it was fixed. I picked up and brought it home and discovered that most of the screen worked fine but the bottom inch didn't. I talked to them on the phone and they offered to order a new screen. It arrived in a couple of days and they made the switch. The process is somewhat convenient though I wish they had hours later than 7PM during the week. I am pretty busy on the weekends so getting here to drop it off (then pick it up, then drop it off again, then pick it up again) spread the process out a lot longer then I would have liked. They weren't cheap ($160) but they did quote me up front and they were quick and polite.

I can't image why this store doesn't have a better rating. They did an awesome job for me in…read morerepairing my iPhone. I had ATT's warranty company replace the battery in my iPhone 11 and they ended up messing up the screen. Instead of dealing with that hassle a 2nd time, I went next door from the ATT store to FixTeam to see what they could do. Within 20 minutes, Simon and Joe had me walking out of the store with a perfectly functioning phone. They did a bang up job!

Service is terrible and sent from store with unexpected charges added to my bill when they were…read moretold exactly what I wanted and nothing else.

didn't seem interested in my billing question or digging into it. Told me to call customer service…read more@ ATT. not worth the time going here