A good Ace hardware store, carries pretty much anything and everything you could want or need in regards to home improvement stuff. Full electrical, plumbing, hardware, paint, lumber and garden departments - as well as seasonal items and specialty items that are specific to our region. The staff that I have encountered are all kind, friendly and professional, most of the department managers/supervisors have been in the store for a while and are very knowledgeable about their specific departments. There are a couple managers as well that are great reference points and have solid advise when it comes to dealing with or working around situations that require "out of the box" thinking to overcome. On a couple different visits I have always found the necessary materials when fabricating something out of the norm. They have a great paint supply department as are the plumbing, electrical and hardware departments - always able to find what was needed or come to a conclusion about how to overcome a specific situation when having to deal with something other than normal. This is a solid Ace hardware store with a good staff of knowledgeable employees and you can find pretty much anything you need when it comes to home improvement and home repair supplies and materials. read more

I can't say enough about the wonderful service I received today from Ricky! I live in Michigan, and I was trying to purchase a grill as a gift for my brother who lives in San Diego. I called Ricky and he facilitated the purchase from the beginning to the end. He gave me all kinds of helpful tips, worked with my family that lives in California to make sure it all got done, scheduled the delivery and assembly, and was one of the friendliest service people I've ever spoken to on the phone. I feel like next time in San Diego I need to come into Ace Hardware just to shake Ricky's hand! I wish more people in the world were like Ricky. Thanks again to Ricky and Ace Hardware, and I can't wait to see the look on my brother's face when he gets surprised with a brand new beautiful grill (which will obviously be named Ricky). read more

can i just say. best. experience. ever. Dee was an absolute sweetheart and helped me and my bestie complete our random project to make a swing out of wood and rope! she not only provided excellent customer service but also showed a genuine interest and care for what we were doing. employees like Dee truly make the difference in a shopping experience. thank you Dee! we love you!!!!!!!!!!!!! read more

Denalda literally made me fix my key fob and I'm so grateful! On a late Friday afternoon, I rushed in because I was having company that evening for a bbq and we needed propane. I went to exchange my propane tank on the patio and got the lovely Denalda. Like an angel (as I dreaded getting all sweaty right before my company arrived), she wheeled my propane out to my car. I apologized as I knew my key fob was going out and It may not unlock right away. In my rush, it did - yes! But Denalda was mot satisfied. She said "come with me, we'll get that fixed right away. I hesitated in my hurry, but I'm glad I took her lead. She helped me open the fob, grabbed the right battery, put it all back together and sent me on my way after making payment. It literally took 2.5 min and I'm so glad she nudged me to fix this fob I've been dealing with going out for about five months now. :-) You can tell she loves what she does and just enjoys helping people. Thank you, Denalda! read more

Excellent service from Dee and Claudia this morning to purchase a Master lock for our fence gate. Wasn't sure if the lock would fit so they told me I could return it for an exchange which was extremely helpful to me. Have been to this neighborhood hardware prior to this whenever I visit my daughter. Love the store and the service read more

Wow what a pleasure to shop in a real hardware store with employees that know something about all there products and items for sale. Plus they carry Sears Craftsman tools. I go there often and love there clean and quiet store, unlike the dirty noisy Home Depot. I really don't care if it costs a few penny's more it is well worth the clean floors and nice normal people that work there. They also can order you something they might not have in there store. I love there extensive brass connectors for plumbing and my old cars I work on that is off to the right on a raised up floor. Great place to shop. Love it. Faithfully Lance ***** read more

I had a great experience buying a grill. Ricky helped to find the right grill for my family and we r very satisfied with our purchase. Nothing like a expert helping you. It was a gift for my husband and Ricky went above and beyond to get it delivered before his birthday. Thanks Ricky. Definitely coming back to this store. read more

thank goodness ace is still around since it's so much easier to search through and get help here than at home depot...especially when i'm looking for literally just one nut, ok 2 nuts and one bolt. i had no idea but my license plate was hanging from just one bolt. some jerk yelled out to me, "nice plate" and drove off laughing. well the bright side was that i was right by ace hardware. i'm not sure how the plate came loose since it's pretty secure and difficult to put on let alone undo. the 4 stars is for a very nice guy working here that helped me figure out what i needed for my license plate holder. he measured the bolts, washers and nuts and even put it on for me as my car was parked right in front. how cool is that? a whole whopping 33 cents later, i was good to go! read more

After buying a new Weber grill from Crown Ace Hardware, I accidentally discovered a new special promotion offering a gift card with a purchase of a new Weber grill. Apprehensively, I contacted Crown Ace Hardware corporate offices and explained the situation to Becca and Skip. Expecting a typical corporate "run around and bunch of silly excuses" response with the ultimate rejection of my request... but instead to my very pleasant surprise, Becca and Skip immediately began processing the gift card promotion transaction and mailed it to me within a few days! Becca and Skip were extremely polite, prompt and professional regarding this gift card promotion. Becca and Skip did the "right thing" and provided excellent customer service to me. Kudos to Becca, Skip and Crown Ace Hardware for hitting a customer service "home run"!! I recommend Crown Ace Hardware to everyone as their excellent customer service is impeccable. read more

Did anyone know that if you buy a an item at Ace Hardware you have to return to the exact store for a return? If not, they can only give you store credit and get this...if you happen to purchase your item retail price but it's on sale when you come in for a return, your store credit can only match the discount price. Thanks but no thank. I will drive back to the original store for returning. Just keep in mind that will be the very last time I step into any Ace store. read more

I was looking for 5 heavy duty nails. Unfortunately, they were only sold by the box. Brandon-Ray made it happen and sold me just 5. Great, quick, friendly service. I will for sure be coming back here. Thank you! read more

This one star is for the Clairemont Square store ONLY!!! Every time I go in there, I feel like I'm putting the employees out, they're rude and not helpful at all. Look if you don't want to help people why work at all. The other Ace Hardware stores especially Liberty Station the employees go out of their way to help. Corporate needs to do something about these employees if they want this store to stay open...come on, people will go and spend their money else where read more

This place is pretty nice- I came in here looking for a very specific kind of screw for my turntable and the employee who was helping me out did a great job finding them for me. The place is a little small, so if you are looking for something more specific (in this case I was looking for a digital micrometer to help me align some stuff on my turntable) you may be disappointed. I got what I needed and their return policy is great too. read more

This ACE is definitely the best that that I've been to. The employees are friendly and eager to help. I was assisted by Sam who worked behind the hardware desk. He helped me measure some hollow metal poles and cut them for me using a table saw. They didn't even charge me separately for this. I am definitely glad I live near this ACE and will be returning here. read more

I am a fan of this store for several reasons. They have excellent sale prices, I am always greeted and asked if I need help, and I can find things here I can't find at Home Depot or Lowe's. They pack a lot of stuff into this small store. Just to give you an idea of their level of service, I bought some paint and while the clerk is mixing it and it's shaking in the machine, he tells me that if I'm going to let it sit around for a while, bring it back in and they'll shake it up again. I mentioned that I have a whole bunch of paint in my garage that are brands they don't sell. He said it's not a problem and to bring it in before I get ready to paint. Took in an old string trimmer I didn't know the gauge of line it used and the clerk not only found it, he strung it through the machine because I told him it was a pain in the ass. They just don't do these types of things at the big box stores. If I buy something large, they always offer to carry it to my car. They do run out of sale merchandise but it comes in within the week. Sometimes the place is crazy busy on weekends but they are always ready to help. Some items may cost a bit more than the big stores, but it's worth it. Trust me. read more

It is very refreshing to go to a hardware store where the employees actually help the customer. This is also the nicest Ace Hardware I have ever been in. read more

Amazing Store with great employees. This location is very close to my house, and the employee's are friendly and great you at the door. When you ask where a specific item is, they walk you to it...unlike some stores(cough home depot cough) where the idiot at the front doesn't even know what you're talking about but points you in some generic direction. read more

My husband and I have bought a house in the area. As one can imagine there will be many trips to the hardware store. The moment we walk thru that door, there is someone always greeting us, or asking if we need some assistance. The staff is really helpful and knowledgeable. If I don't know how to do something I just go over for some advice . They are great and I love going here better than their bigger competitors. read more

Really exceptional customer service... Way beyond Home Depot/Lowes... I recently checked on an ACE "lifetime warranty" on a product, and after some checking around, was offered a comparable product, actually better, as an exchange, with a, "Thank you for coming to our store," as I was checking out. However, this is not my first great experience at this store. On another occasion, I needed a small toggle bolt, only one, and was basically given the item with another, "Thank you for coming to our store." Try that at Home Depot. Or better yet, try finding a toggle bolt at Home Depot, and if you do, you will have to buy 4 minimum. I will always go to ACE first to see if they can accommodate my needs. They have really earned my business. Thanks ACE! read more

My go-to hardware store. Not because it is amazingly-amazing, but it is the only hardware store close by. One might say you folks got lucky. Spice is the variety of life. I prefer to shop at Home Depot. Maybe it is because my favorite color is orange? Possibly. Donatello is the orange turtle as well. read more

this place is not closed! They are awesome! New ownership as of last summer, but NOT CLOSED. Hopefully moderator can update this. You walk in and they are not pushy at all super nice and totally help you without being annoying. I hate annoying salespeople and they are cool. You walk in, and walk out in no time, UNLESS you WANT to browse in which case you are not harrassed which is my favorite part. read more

I bought a Weber high end BBQ there and was very glad I did . Beat both HD and Lowes Price PLUS, Great service and an all around good experience. Brandon Ray was top notch and he and his partner delivered , setup, and explained my new Q to me and all for free . They have certainly earned my business. Oh yes and They where also great help when I need some plexiglass, with price and free cutting . read more

Brandon Ray really hooked me up with electrical tape and foam insulation for water heaters I strapped those bad boys on my lumber racks and now I have surf racks for my surfboards on my new truck he had great customer service was excellent help he knew exactly what I needed from what I described to him and He had a smile on his face at all times what a great great worker read more

This is a real hardware store. There are people who actually help you. Was looking at paint - they had some good premium paint that I plan to come back for. Not a fan of Home Depot paint. Great paint with subtle colors is worth it. :) read more

Ace is such an amazing place. Not only do they supply home needs...they have an amazing gift section. I buy from that section all the time. Very unique and well made. Everyone that works there are so friendly too. read more

Pretty small Ace, I came here to get my Krylon camo paints. It's an Ace it is what it is. Staff is friendly though.

I live about the same distance from this Ace Hardware and the Home Depot. Given the choice, I would much rather go to Ace and support these guys than Home Depot. And I'm not that down on Home Depot, but if you need assistance from an employee, Ace wins hands down. I spend way less time getting what I need and parking is never a problem. Of course I have to go to Home Depot every now and then - their stock is simply incomparable. But the experience at Ace is much better and prices are competitive in my opinion. read more

A great break from Home Depot and Lowes. Conveniently located and reasonably priced. You won't have to walk a mile to find what you are looking for. It has that small town hardware store feel. I like this place. read more

Ace hardware is over the top with customer service!! I phone ordered a pool off their sale catalog online and it ended up being a slightly larger size and they still honored the price of the smaller one for me!!! Awesome customer service thanks Kevin!!! read more

AMAZING trip so much better than other stores like that. Roman greeted me at the door when I walked in to win. What I was looking for brought it to me at the cashier amazing trip we'll go over and over again thanks guys! read more

Went into get keys made. There were two people behind the desk. One was the assistant store manager Mark. The employee had his back turned making keys. The asst manager was on the computer. During the 10 minutes I was waiting the guy never even acknowledged me. After 10 minutes of no acknowledgement or service. I walked out. If this is the measure of service provided by management, it reflects extremely poor on the store. I'll make the drive to Home Depot it's cheaper and sadly much better customer service. read more

Just made a purchase at Ace Clairemont, When I went to pay with my debit card, the card terminal asked me to donate a specific amount to some charity. when I selected no, it canceled the payment and the cashier had to instruct me, in front of a long line, to start over. I feel I do not deserve to be publicly shamed because I do not wish to make a quick decision to donate to a cause I know nothing about. I'll remember the way that made me feel the next time I need hardware read more

I love this store and the people who work there. I started going there out of convenience---it's within a mile of my house---but I continue to go there because of the people who work there. I have never been to a store before where people know me by name, and I don't even go to this store often enough to warrant that. Every single time I have gone to the store, I've received help promptly. Not only do I typically walk out of the store with what I need, I walk out with some new information about how to fix something. Some other reviewer mentioned that the people that work there are subject matter experts, and I agree with this point. The staff is very knowledgeable, especially about electrical and plumbing. Their prices (at least on the things I have purchased) seem reasonable. Like another reviewer said, they don't have any where near the selection that Home Depot does, but if they were likely to have something I needed, I would choose to go to this Ace over Home Depot any day. read more

Brandon Ray saved my day! Talk about the epitome of customer service. Not only was his service fast and efficient it was all so thoughtful and empathetic. We should have more Brandon Rays in this world. read more

I needed a second key for a 2003 Ford Ranger that I recently purchased. It only came with one key which I will definitely lose, so I need a backup. This is a key with a lockout chip so can't just have one cut it needs to be programmed so it will actually start the truck. Dealer was outrageous on price, locksmiths were a little lower but still out of my price range. Ace had the key in stock, programmed and cut it in just a few minutes, and for only $69. Definitely the place to go for a spare car key! As a bonus, everyone at the store is super-friendly. Will come back for other stuff. read more

I really tried to give them my business. Without getting too detailed, I left my cart at the beginning of aisles as I shopped. At some point I looked for a salesperson to help me with paint that was under lock and key. More shopping. Now I can't find my cart. I spend 10 minutes tracing my steps and finally see the paint that I got just sitting on a random shelf not far from where it had been locked. I explain the situation to two sales people after waiting 2-3 minutes for them to quit talking to each other and acknowledge me. The man just laughed and said he reshelved all of the items. No apology, no offer to help me get the items (including a large bag of soil). It was not busy, there were full carts of boxes, cardboard, etc in a few of the aisles--looked like stocking was in progress which prevented easy access to the aisles with shoppers' carts. If he needed something to do, perhaps he should have unloaded those carts. I would not have placed this review, but when I gave a few weeks for Ace to reply and they did not, that is one more strike against them. read more

Grat service -selection and great deals when u sign up for the rewards card.

I usually stick to my local Ace but I needed something end of season that this location currently had in stock. I can't believe how incredibly helpful the staff is even if you are Lady Mcguyver. I found what I was looking for plus an Employee that was willing to think way outside the normal parameters of how to put something together for another project of mine. Great service, great selection, helpful and pleasant staff (all of them especially the four legged girl). read more

Need a sixth star. Forget all the other hardware stores. Had a unique situation that none of the other guys (Home Depot, lowes, etc) would help me out with. Called ace and they hooked me up, no hassles, no fuss. Customer service done right. Period. read more

Great hardware store. Please keep carrying Made in USA items!