I had contacted Crown about service on my car. I had a chat where I explained my issue, gave all of my information but was told someone would call me to set up a service appointment. I just spent almost 10 minutes and can't get an appointment? 48 hours later and no phone call. Back to a chat and they want all of my information again. Essentially Crown Lexus can't set up a service appointment, how can I trust them actually working on my car? Swing and a miss Crown Lexus! read more

**READ IF YOU ARE CONSIDERING HAVING YOUR CAR SERVICED HERE** I have been a Crown Lexus customer since 1995 and have purchased 2 Lexus ES 350's from them AND I AM DONE BEING RIPPED OFF AND LIED TO!! STRIKE 1- Owners manual stolen out of glove box. Lexus response, "must have happened somewhere else" didn't offer anything further. STRIKE 2- Months later, $45.00 of "emergency money" well hidden was stolen while having service. After escalating to management, they apologized. STRIKE 3-This happened last week, I took my car in for service as it was a little overdue. When Chris called to tell me it needed a lot of work done and would be about $2,800. I was shocked but authorized the repairs. one item that needed repaired/replaced was the complete front brakes. When I drove the vehicle home, there was a loud scraping/grinding noise in the right front area. I took it back and they agreed the brake job was done incorrectly and destroying the rotors. They said they would take care of it and I left it. When I picked it up, there was a new, grinding sound coming from the right front tire area. I again returned and left the vehicle. 5 days later i was told it was ready and the charge was $764.62. I said "for what, your shoddy work"? they then stated the front right wheel bearing was shot and needed replaced. I said sounds to me like you guys damaged that seal or it happened when the brakes were installed incorrectly. I stated they should pay all or at least split it with me and they refused. STRIKE 3 YOUR OUT CROWN LEXUS. No help in this situation were Glen Simpson - Service Manager or Jeremy Poulson. Update 9/14/20: no response from Crown Lexus so, I have prepared formal letters and mailed them to Mark Templin (President & CEO) and, Chris Nielson (Chief Quality Officer) and copied the Board Member so perhaps they will care...stay tuned. read more

Over 10 years ago I purchased my first Lexus ES 350 from Crown Lexus. It is the best car I have ever owned. I took my car to their service department and was always happy with the outstanding service I received. I would have kept my car, but the inconvenience of not being able to have a passenger in the front seat for several months because of the airbag recall (not Crown Lexus' fault) began to take its toll on me. When I finally decided to purchase a new car, Crown Lexus was my first choice. The quality of automobile and the superior service is second to none. Erika Vasquez worked with us to get the best price for our trade-in, and a great purchase price on the car. She was the perfect saleswoman for me. She was patient, friendly, professional, knowledgeable, and most importantly not a high-pressure salesperson. I am an extremely satisfied customer of Crown Lexus and look forward to many more positive experiences there. I highly recommend them for your next car purchase. read more

Update: I highly recommend Tony Hang as your service advisor. His customer service is, as always, outstanding. He is honest and will tell you what your car needs. He is the only advisor we will work with and we tell our friends and family to come here because of him! Sure, Riverside is closer to where we live, but Tony is the reason why we keep returning! I also advise you to make an appointment before getting your car serviced, unless you don't mind waiting longer than needed. read more

This review is for the service department, specifically Ali. I brought my 10 year old lexus in because my steering wheel was grinding when it returned to the up position when I turned the car off. Because of the age of the car and milage, I didn't want to invest in a whole new set up, I just wanted the auto return turned off. I determined after some internet research that this could only be done at the dealer with their computer. After dropping the car off and explaining the problem to Ali, I got the call that it couldn't be done. He did let me know that my door panels and dash were under recall, and that they would replace them for free when the new ones arrived. Not exactly what I was looking for, but a bonus anyway. When I got the car back home, I did some more research and was able to explain exactly to Ali how to fix the original problem. He said he would elevate to a manager and deal with it when we did the dash. Ultimately, they were able to fix it in place. Now, you might be wondering why the 5 star review with all the back and forth, but Ali was very interested in doing everything possible to resolve the issue and ultimately got it done. read more

This dealership does not deserve a single star. Shameful to even call themselves a luxury dealership. By far the WORST service department I have ever experienced. I came for my 10,000-mile service. I waited in my car for a service advisor for almost 20 minutes despite others arriving after me and getting help immediately. I finally got help from Ali Shekeb (HORRIBLE sales advisor). As I waited for my car to get service, others who came after me were getting phone calls that their car was ready; I patiently waited. Finally, I am the only one left in the hallway, and no phone call. Finally, Ali approaches me so that my car is ready. I sign my paper and head outside; then Ali tells me to go to the cashier, so I return to get my paper. Then I go back out to give the attendant my ticket. I can see her frantically looking for my car a few minutes later. She heads back to the service department, and then Ali comes out a few minutes later and tells me my car is not ready; it is still getting washed. AT THIS POINT, I AM BEYOND LIVID but holding my composure. I go back to the hallway and sit down. Minutes later, my car still wasn't ready, so I went straight to the garage and started looking for my car. Ali rushes to the garage, and my car is finally outside. At this point, I just let everyone caring for my car have it. I was fed up. Then a guy named Mike had the audacity to call me and tell me that I was no longer welcome at Crown Lexus after his worker felt uncomfortable and shaken after I lost my patience. How do you think I felt like a damn customer at a luxury dealership where I should have received nothing but the best customer care??? Just a little strange how there are other reviews of people on here complaining about receiving horrible service when trying to get their car serviced for the 10,000 miles. For anyone reading this review, it is best to call the 1-800 number on the back of the paper Lexus gives after they service your car and file a complaint to the Lexus Brand Engagement Center. Each Lexus Dealership is independently owned and operated. So Dave Woodland would the main individual to contact to see any change in the service. Obviously, he's going to protect his ass/job so that I would first speak to the Brand Engagement Center and then contact the General Manager. It seems based on other reviews that this may be an issue that this dealership has. Remember there is strength in numbers. read more

Yesterday was my first car buying experience, it started out a little rocky as I was already extremely nervous to make my final decision and unfortunately was misinformed about the right car being on the lot. With that said, Mike and Chris the Sales Manager's turned my entire experience around. They found not only the "right" car but a "better" car! They got me the right deal, and made the rest of my day stress free! I cannot say enough positive things about how Mike and Chris handled a difficult situation and because of them I have a renewed faith in "Car Salesmen" I will continue to do business with Lexus because of how much I LOVE my new NX200t FSport AWD! Thank you to Doug the GM for your sincere communication and making the difference in my first experience buying a car! Today I am looking forward to driving to work more than ever! Thank you, thank you, thank you! read more

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Crown Lexus took the fun out of buying a Lexus. I researched dealers for a used 2009 RX350 with Low Mileage in a dark color. I had found two that were very similar. I decided to go with Crown Lexus as they were an actual Lexus dealer and I wanted the quality of service and support of LEXUS as we had some special needs during the purchase. This is my second LEXUS and this was NOT Lexus quality nor service. I would NEVER use Crown Lexus again!!!!! I worked with Mike Diaz and Mike Shiman. Mike Diaz was our sales rep. and seemed inexperienced with poor follow through. Twice it took a day to get an answer and it was out of frustration that I would call back to speak with someone else. Finally, after I demanded service, Mike Shiman took over as he is the Dir. of online sales. It was unfortunate that they couldn't offer service earlier on. Everything he did at the end point could have been done 3 days prior and we would have not had to cancel our vacation..... Test Drive I called the day before to tell them I was driving 4 hours to test drive the used RX350 2009 car and wanted to make certain it was available. During the test drive, the car didn't start and was very dirty both inside and outside. I found a large piece of rotting fruit inside the car, crusty cup holders, etc. *( on a 2009 in 2011) Mike Diaz did make me a nice cup of coffee prior to the test drive. The Purchase: We needed to buy the car remotely and have it delivered. It was also time sensitive and we needed it within the week for a trip planned and needed it prior to leaving. This was disclosed prior to test driving, during the test drive, prior to purchasing and through out the incredibly frustrating transaction. The Loan: We had been pre-approved but the bank asked if the dealership were practicing in the CUDL program ( most dealers do.) Crown Lexus acted as we were speaking Greek. This is a VERY COMMON loan program and they do participate. We found out the controller was on vacation and they basically didn't know what they were doing. This set us back along and so the loan payment and documents didn't get to the dealership until the day before Christmas. Which was too late for a regular delivery. The Delivery: We needed the car delivered overnight so we could leave on Christmas day. I arranged for a friend to pick up the car. I tried to make arrangements with Mike Diaz and never recieved word back. Finally I called the Manager as their lack of support for our car purchase had gone on long enough ( Manager was on vacation too.) I was sent back to Mike Shiman, who informed me that they will only release the car to my husband or a bonded transport company. I was livid- My husband couldn't drive with his bad back and the transports wouldn't work on the holiday. Now the dealer had OUR CAR and would have it on their lot for 2-3 days. Instead Mike Shiman made arrangments with Border to Border Auto Transport and put the car on the truck. We received no date of when we would receive the car, no tracking, no contact, and no pricing. The Car: The car arrived three days later. It had been loaded on the truck with the driver window down and had bugs in it from having the window down for 3 days. The guy unloading the car was covered in grease and was filthy. We had no call and just had to wait for the delivery so my husband could sign for it. Summary: We missed our vacation, paid $600 extra for paper processing and delivery, had a horrible stressful experience with the dealership and their lack of support but we LOVE our car. Buy LEXUS but not from Crown LEXUS. read more

DO NOT COME TO THIS DEALERSHIP! I had a really horrible experience with the salesman named Gary Hernandez, the Fleet Manager (I believe his name is Larry), and the person who processed all my paperwork. Not only did they kept me there for 8 full hours, lied to me about the damage of the vehicle and warranty, they treated me like a piece of crap. They knew I was the perfect target for them. They would not stop pressuring me. At one point, the Fleet Manager was up in my face and demanded that I sign the papers. I walked out of that door feeling useless, tired, and abused. It's been 8 weeks since I bought the car...and I absolutely HATE IT! Coming here was one of the worst decisions I have ever made. If you are going to buy a Lexus...I would recommend going to Longo Lexus and not this piece of crap dealership. read more

Back in June I was shopping for my new RX 350 and was looking to take advantage of a great Lease offers that Lexus was offering. The sales guy was great he was very nice throughout the whole process. His boss the Sales Manger (Mark) don't recall his name but he had a Australian accent was very suspicious and kept asking me if i could afford this car. Needless to say I said thank you and walked right out the door. I have never had anyone ask me if I made enough money to make the car payment and if I had gone over my financials to make sure. Had I not been able to afford a Lexus i would never have stepped in the dealer. Thankfully Crown Toyota's fleet manager took care of me and got me in my new Lexus. read more

This dealer misses the part about service. Jim Martin who is the fleet manager at this dealer was condensing and clearly it's a shame to see Crown has a seasoned sales person that is disrespectful to a potential buyer. My husband and I wanted to know what monthly lease amount with money down and all he could say was "it's a lot of money". Then he proceeds on getting us a price and says it's $12,000 down plus 3,000 from Crown. He's a joke, clearly Crown Lexus will lose lots of potential buyers if they have Jim I'm the front lines. Don't waste your time nor gas going to this dealer. read more

They put a car up on Autotrader a few days ago so one would assume that it is available. Nope. Hasn't cleared the shop so we can't even show it to you. Then why is it on Autotrader? This is the type of shady behavior more closely associated with a used car lot, not a Lexus dealership. Do yourself a favor and go to a good Lexus dealer. Lexus of Riverside treated me with far more courtesy and respect, not to mention their advertised cars were actually on the lot. read more

I always do my car maintenance there, the guy that helps me is named tony huang. Very pricey and that guy is so greedy, he talks very sweet and nice but all of it is bullshit talk. I ask for a discount and he said he would give me a discount like usual and I just trust him I never check the bill again. Until my last visited I saw there is no discount like he said. They always recommend things that aren't really important to do so they charge you more money. before my last visit) after get home from the service and the next day my car can't start on, so i come back and tony said oh yes you need change your battery. I'm like, what the hell did you guys do yesterday?, did you guys didn't check that I need replace my battery? So from my experience I not really satisfied with tony Huang and the back team, I pay expansive every time maintenance and I just got that all nice talk and bullshit things? Just be true to your customer and I'm your loyal customer. I had a bad experience for coming back there. read more

I wish I could give this place a ZERO star. They keep calling you and treat you as a value customer until they get your money $$$ and after???? absolutely no customers service. I go to a lot of dealerships and as I expected I was treated as a costumer but not with these guys. It took me 2 weeks 2 freakin' weeks to reach a manger in the phone. Take you business to a different dealership. STAY AWAAAY!!! Everything will be forwarded to the corporate office. read more

I have been a Mercedes owner for the last 7 years and had been use to their amazing customer service. I am now a Lexus owner and I guess I was expecting the same quality of service from a Lexus dealership. My car needed an oil change. I called to ask if I needed an appointment and was told no. I pulled up to the service area and it took about 4 or 5 long minutes for someone to acknowledge me. I wasn't expecting to be taken care of right away; but when 4 different employees walk right past you several times without even looking at you or asking if you've been helped it tells me that they don't care about the customer. Finally a service advisor comes up to me. Very friendly and respectful but had me wait a little longer after I told him what I needed. I guess it was to get his paperwork in. The waiting area is nice. I had my iPad with me for entertainment since there was no TV. They gave me a free carwash but I think I am going to try another dealership to do my service. read more

Review for waiting area. This is lexus hello.. Supposed to give you good service apparently not. They can't even fix the WIFI around here. All you need to do is unplug the router and plug it back in. Shouldn't be that hard. Common! Cappuccino machine was broken... It was leaking everywhere... Tables are messy here. They need to get their act together! I'll review about my oil change later since I'm waiting for it. read more

I was quickly helped by Mac which was very friendly and helpful. I saw a GS450h that I liked while browsing the internet & went by the dealership to see if it was still available. The whole process from walking up to the dealership, to test driving the car, to coming back for financing, and purchasing was very quick and easy because of wonderful people like Mac. Crown Lexus was very clean, beautiful, and fully stocked with many beautiful cars. Fully loaded snack bar with a nice array of drinks if hungry/thirsty/or if you're just waiting. I would definitely recommend & come here again for another car. read more

I was in the market for a nice reliable used car for my daughter. After looking on the internet for a few days we found the perfect car at Crown Lexus. I called and The internet sales rep helped me out. His name was Avo. He was extremely professional and answered all my questions while sitting in the car to make sure he had the correct answers. When we arrived the following day to test drive the car I was surprised that we were treated as if we were buying a new Lexus. Although this dealership is located 65 miles from my home I would definitely make the drive to buy my next vehicle from Crown Lexus. Thank you Avo read more

ok im giving crown lexus 2 stars for the following reasons, They lied about having checked each car before putting it out on the sale lot. so here i am buying a 2010 lexus is350 and names not being said here "we thoroughly check each car inside and out before we put it for sale on our lot". so i took their word for it, that was a mistake. After having them hassle me about my cashier check not being worthy enough for a full payment of the car i had to run to the bank and take out a hefty amount in green cash just to buy the darn thing, when a cashier check is just as good as cash. Back to the story about the car, i go home and im looking at it and admiring it and i look at the front plate, ehh its making the car look not as "clean" so i go to take it off, low and behold A FREAKING CRACKED FRONT BUMPER. So i immediately call them back and they told me "well you drove it off the lot so we cant do anything about it sorry". That was basically the end of the conversation. These guys will say anything just to get a sale.... so all in all my experience here was down right horrible. EDIT: I have upped these guys to 5 stars from the previous 2 that i had originally rated them. After this review was written the very next morning i was contacted about this situation. Today i took my car back to crown lexus and met up with April, she was the one who contacted me and had the appointment set up. Turns out they are going to fix my bumper free of charge, it really takes a great crew and staff to go above and beyond to fix a customers satisfaction personally. keep up the great work guys, all smiles coming form me =]. Edit 2: man this car purchase has been a nightmare, I'm giving you 2 stars again due to the fact you fixed my cracked bumper which shouldn't have been there in the first place. So I was detailing my car earlier today and I come to find overspray EVERYWHERE on the top portion of my hood, ehh that's ok i used my own clay bar to get it off, so I'm working my way around the car and BAM red paint over spray on the side of my door. Is it so much to ask just to have my bumper repaired and not have anymore hassle than I already went though? Sloppy.....very sloppy.. read more

Crown Lexus - Auto Repair Near Me - Ontario, California

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They got my review removed so I'm writing it again. I went into crown Lexus to purchase a vehicle and received terrible customer service. Actually, the sales person was very arrogant and wouldn't negotiate a deal with me at all. When I told him I would go elsewhere he basically showed me where the door was. I will never be back! I have purchase from Riverside and Newport Beach and was treated so much better. Will stick to those dealerships. read more

Where to start with this place... A little while ago I traded in my car for a used IS 300. The car looked to be in decent shape, IS 300's are known to be very reliable cars, and I couldn't see anything wrong with it. The salesman assured me the car had been checked over by the service department so I went ahead and did the trade in. I made sure to pay for the "option to cancel" that is required to all CA car buyers. Thank god... After driving the car off the lot I planned on taking the car straight to my mechanic to get a quick look over and see if anything major needed fixing. Just after pulling onto the freeway I noticed a grinding noise coming from underneath the car, it seemed to get more intense the faster I drove. Keep in mind I test drove this car several times with no issues. I pulled over to the side of the road and lo' and behold the undercarriage was dragging on the pavement. I managed to get the car to my mechanic who put it up on the blocks and announced to me that it had obviously been in a bad accident and someone had tried to hide it. I'm not saying Crown Lexus tried to hide it, but if the salesman was telling the truth and they did in fact check over the car when they bought it (what dealership wouldn't?) there's no way they wouldn't have noticed the damage. My mechanic brought me over to the car and once it was on the blocks I was able to see just how severe the damage was. There is zero chance that any mechanic or service department could miss how destroyed the undercarriage of that car was. My mechanic hooked the undercarriage back together and I high-tailed it back to the dealership and explained that they had sold me a car that had been totalled (it was not a salvage title but clearly should have been) and that I wanted my car and my money back. At this point I was extremely grateful to have bought the "option to cancel" otherwise I would have been left with a car that would have cost more to repair than it was worth. When I mentioned that I was glad I had purchased the "option to cancel" the salesman said "Yeah, it's great for you. But how do you think I feel, now we're stuck with a car that we won't be able to sell." Notice the lack of an apology or any remorse that they had just sold what should have been a salvage title as a normal car? Yep, class acts over at Crown Lexus... The kicker through all of this was when I was walking out of the dealership with the keys to my old car. The salesman who had just sold me a wreck came up and said "I can hook you up with one of these certified pre-owned cars, your credit is so good you'd get a great rate." My girlfriend's response as I said no thank you was "REALLY!?!" Needless to say we got the fudge out of there and never went back. So if you want to be sold wrecked vehicles from a dealership that either does not even peek at the condition of the used cars it buys or attempts to disguise how damaged their cars are, by all means, buy from Crown Lexus. Who knows, maybe your car's undercarriage won't fall off on the highway; maybe it will just blow up instead. read more

Great service deserves great recommendation and that's how we met Tony Hang. He is extremely knowledgeable & always has the best recommendations for your vehicle. When you have a question he takes the extra time & effort to ensure your understanding. Very patient, trustworthy & honest. Your satisfaction is his #1 priority! Please ask for Tony Hang & you will not be disappointed! read more

Had a regular service on my 16 year old RX330 this morning. Marco Ramos was my service written. I really appreciated his professionalism and integrity. Marcos cleary answered my question about my service needs, and made recommendations without pressure to complete certain service items. Thank you Marco! read more

50% Markup on parts on their service + Bad Attitude Crown Lexus just replaced front brake and disc on our RX330 '04 today. They charged us $98 for pads kit, $165 each on brake disc, and $251 labor. A year and half ago, another dealer charged $65 for pads kit and $221 labor. Crown Lexus seems to markup price on parts on top of the labor they already make. Be aware of their part's price on your next major services. BTW, last Saturday must be a bad day for them or something, both the service attendant and consultant's attitude were sloppy and impatient. Our previous experience with Crown wasn't as bad as last Saturday. read more

This review is for their service department. The spare key for my 2006 Lexus GS430 was damaged so I bought a used key fob online. Same model number, FCC code, and IC code. Basically it's the same one Lexus would sell me themselves. I called Longo Lexus in El Monte to find out how much it would be to program the remote. They said $75 if I had a working key already or $130 if I didn't have a key at all. But they were booked for the weekend. So I called Crown Lexus to see how much it would cost to program the remote key. I spoke with one of their service advisors and he said it would not be a problem and would cost $75 to program if I already had a working key for the car. I schedule an appointment for the next morning. I arrive at the dealership as scheduled. The advisor that helped me started trying to up sell me stuff as soon as we met. I politely declined as I can get a new battery or windshield wipers any time. So we sit down and I told him I needed the remote programmed. He asked where I bought it and said sometimes they don't work blah blah. I told him it's the same exact remote you would sell me. Then he hands me a print out for $140 to do the programming. I told him I spoke with an advisor yesterday when making my appointment that it was only $75. He said ok he'll ask if they will do it for that much. Strike one here. So I wait for an hour. The service advisor tells me that this "Lexus certified technician" tried twice and cannot program the remote. And then he tries to sell me one for $220. I told him I'm not interested and leave. Strike two for them as I already know he's probably lying. So I call a locksmith upon recommendation from a friend that works at a dealership (not Lexus) to get the key programmed. I yelp a reputable locksmith. An hour later I have 2 working Lexus keys and it only took 20 minutes. I told him what the Lexus dealer said and he laughed and said they do that all the time to try to get you to buy their key instead. Strike three for Crown Lexus, you guys are out buddy. Me being a young customer, the Lexus advisor probably thought he could pull a fast one one me. I will be writing a letter to Lexus corporation to explain my disappointment in a brand that states to strive for customer service and yet has dealerships and employees that blatantly lie to customers to try to make some money. I understand dealerships need to make money. I don't mind the up sells, I know it's part of going to the dealership. What I do mind is being completely lied to and having my time wasted. I will never call or step foot on Crown Lexus ever again and I warn all customers to be wary of what they tell you and to take your hard earned money elsewhere. read more

Called them on a vehicle. She said it's available and she would send me a carfax. I got in my truck and headed to the dealership. Before I even received the carfax I called back because I had another question and she said they were sending the car to another dealership. Not good business. read more

I dont know about you guys, but the service I got at Crown Lexus was nothing but excellent. This last visit was my 6th service at Crown with Service Writer Tony Hang. Guy is straight up, honest, and spends the extra minute with any questions I may have on the car. I totally recommend anyone to try their service dept. Please do try Tony Hang as your service writer. You wont be disappointed. I've dealt with 2 other writers there that almost made me give up, but I had to give it one last shot and advised the attendant that I want a new writer. read more

I had to take my aunt and uncle up to Rancho Cucamonga for some sort of business meeting, so I decided to run a few of my own errands after I dropped them off. My oil maintenance light was flashing and I know I wasn't due for an oil change for another 3.5k miles. So I yelped this dealership up and headed right over. I drove up to the service area and the customer rep came over to help me out. I told him the situation and he checked my oil and said it looked good and they probably just forgot to reset my light. So he reseted it for me and I was on my way. It was quick and helpful. I just felt like they were trying to rush me out. Good service for the most part, just nothing that wowed me. read more

Contacted Crown Lexus 3 times for 30,000 mile service quote. I was told all 3 times that someone at the dealer will get back to me with the quote shortly but they never did. Maybe their service department is too busy for their customers. I don't understand what the challenge is, but it shows me that either they don't value my business or this dealer is mismanaged. Neither trait is attractive to customers. read more

If you're in the market to lease/buy I HIGHLY recommend coming here! Jennifer, Noemi and Donnie got me into the new is350 Fsport when there's almost NONE on any Lexus lots. I went to 3 different Lexus dealerships and they made it happen! At other locations I would have had to wait for one to be MADE or traded and they made sure to find me one and BEAT all the quotes I got at the other dealerships. 10 star service! read more

6 hours after initial arrival, we left the lot with the ISF (my boyfriend's dream car). The salesperson, Mike, was really helpful, and notably patient. He was thorough, didn't leave a question unanswered, and even though it's his job and he's getting paid to do it, he showed sincerity in doing things for our best interest. We went back and forth between an IS with the F package, or the true ISF. My boyfriend was being really indecisive and even at times I was getting frustrated and impatient, but Mike the sales guy handled all of the incessant (and repetitive) questions without any tone of annoyance. Once we finally made the decision on what we wanted, the remaining process was quick and painless. Sign here, here, and here (and here here here here) and let's get your car's tank full, and off you go. This location has their steps down! I'm really impressed with their organization. Maybe we got lucky, but both the sales rep and the sales manager had everything in place and not one thing was missing. I'll be back next year for my own Lexus and I'll post an update then :) read more

This review is for the service department at Crown Lexus, I used to get my car serviced at Tustin Lexus (which I've reviewed previously), but since I've moved to Pomona, I've been getting it serviced here. The employees at Crown Lexus are knowledgeable, helpful, and know what they're doing. I haven't had any issues come up after service so I do not have any complaints in that regard. Wait times can get a little long, but they offer you a courtesy vehicle if you're looking at more than a couple of hours. If you still insist on waiting, they have coffee and snacks available. The best part about this place is that fact that their prices are better than what I was getting charged in Tustin, so bonus points for that. read more

Typically, I don't write reviews but this car dealership just really deserves one as dealerships tend to have a bad name for themselves being known as stealerships. My first 5 stars should have went to the dealer back in September 17th, 2008 and that's when I purchased my 2008 Lexus IS F. Their internet sales department made everything fast and easy. I was in and out of the dealer in about an hour. Absolutely the best sales experience I've ever had. George Mckenzie was who I bought my IS F from and he's still there! Sales people move from dealer to dealer, I think it says a lot about the dealership when sales people stay. My second 5 stars comes recently with their service department. I had an issue with the car, I took it to them and they checked the car out. Left the car with them and they gave me a loaner car because they had to keep the car overnight. They also did two safety recalls at the same time that I've been lagging to do because they're silly things (inside trunk release lever, windshield wiper nut). They checked out the car and of course, the car doesn't do what I told them that it does. They didn't take a penny from me and I left. I had a problem once and took it to a different Lexus dealership because they were the closest to me based on where my car was. I told them what the problem was and a few hours later, they told me what my problem was, which was exactly what I told them, and they forced me to pay it when they didn't do anything but check the car out and repeat what I told them. The problem starts to happen again roughly a week later and I call them to take it in again, but this time, I had a check engine light, which means they'll be able to use their fancy computers to find out what's wrong with it now since the car is giving them an error code. I make an appointment and get in the very next morning, I get a loaner car and the car is left overnight again. The next morning, they call me and report that they've fixed the problem. They ended up charging me only $140 for the service ($30 of which I know was parts). I don't want to go into detail what it could have been, but it could have costed in the thousands. As stated before, I never take my car in for service at the dealer and that's where dealerships make their money. But after 5.5 years of ownership, I never gave them any of my service business (unless I absolutely have to), however, this Lexus dealership treated me as if I bring my car in for service every single time it needs service. Of course you take care of the customers that ALWAYS come for service so that they can keep coming back for more, but I received 5 star service on every occasion that I've step foot in the dealer. Very pleased by the level of service they've given me, especially when I'm not considered a regular. read more

I loove coming to this lexus dealership. It's near me and service is amazing! The people working here are very warm and friendly :) Especially being greeted upon arriving. I always leave happy too. Tony, the awesome asian guy with the exhilarating light brown eyes, usually helps me with my car. He is also one of the reasons I bought my new car here! Coming to this dealership has been the best decision I have ever made. Everybody here is very accommodating. My mom comes to this dealership also, in fact.. she is coming in a couple days to get her car serviced. We both have Lexus' and have been loyal Lexus owners since I could remember. This dealership has snacks and a delicious coffee machine, making waiting more enjoyable. They also have magazines on the table if you don't want to strain your eyes by looking at your phone so much. And a little Lexus gift shop with very cute accessories. I love how everybody is very helpful and everything is close by. Their bathrooms are very clean too. My visits here are always enjoyable. I LOVE CROWN LEXUS! read more

This is either a scam dealership or they just don't know what they're doing. I attempted to purchase a NX 450 at full MSRP. I decided to purchase the car via Lexus's Monogram program but was talked out of it, first red flag. They ran a credit check and I put down a deposit via credit card and waited for the car to come in, when the car arrived, I was called and mailed the paperwork. I was going to pay for the car in full with a cashiers check but they made me fill out a credit application anyway, they said this was in case the cashiers check bounced, second red flag. They sent me a document "Statement of delivery outside California" that I was to sign and have notarized even though it was not being delivered outside of California, I was told the was just to verify my identity, third red flag. I was also sent and told to sign the " "Statement pursuant to section 6247 of the California sales and use tax law" which states that this vehicle will be delivered to me at an out-of -state address and if I bring the car back into the state of California I may owe use tax, fourth red flag. The finance manager Michelle told me they're a big company and that I had to sign that document or we couldn't move forward, and that was it for me. To be clear I paid California sales tax, lic and registration on top of MSRP, I live in California, the car would be delivered to me in California and the dealership is in California. I will be filing a complaint with the FTC for them trying to have me sign a false statement and have it notarized. FYI Beverly Hills Lexus is selling the same car for $3100 off MSRP but in a different color. Ontario Lexus sucks, with the exception of Oscar, he was the only person that I had confidence in. read more

THIS REVIEW IS FOR TONY!!!!! This was my first time ever taking my car serviced and ever coming to this location. I wish I was able to give this place 10 stars because that's what it deserves. I had came in with a full list of things that I needed to get taken care of & Tony and his team was able to fix every single issue and so much more. My car was due for a 30k miles service, I needed to get new tires, detailed, & there were a few minor issues with my doors. He was able to fix everything and so much more. My mind was completely blown when I saw my car after 4 days... It had look newer than I had bought it since it was preowned. I live all the way in Orange County and with traffic often times it would take me a little over an hour to get there and I will continue to always return when I have any issues with my vehicle. While my car was at the dealership, I was able to receive a brand new Lexus IS to drive around until my car was done... I was so in love with it but happier to see my car brand new and all of its issues fixed. When coming here to get your car serviced please please find Tony, you will be in good hands. His customer service is out of this world. read more

Bought my 2012 Lexus iS 250 I LOVE THIS CAR!!! Eddie was very hopeful, nice, and knowledgeable of all their cars. The location is very clean, easy to find right off the 15 FWY. I couldn't be happier with my purchase, Thank you Eddie read more

Took awhile for me to post this, but this is the letter that I wrote to Lexus after my experience: I would like to take a minute to tell you about my current experience with Crown Lexus. I had the pleasure of working with Emilio, Manager: Mark, and Finance specialist: Jeff this past Sunday 8/9/09. We had first decided to go to Longo Lexus as they had Chinese speaking salespeople there. We also had Peter from Glendale Lexus who had tried to talk us into buying from him. We were deliberating on Saturday night at 8:30 and I insisted on calling Crown Lexus because of their proximity to my house in Chino Hills. I spoke to Emilio and he was able to offer us a very competitive price. On Sunday, we received a better offer from Glendale Lexus and Emilio was able to match that. Though all of these negotiations were done through the phone, I was very pleased with Emilio's obvious desire to help us find the car that we want. When we arrived at 3:30 Sunday, Emilio was with another customer, but Mark was able to help us take care of everything. My father was very particular about the tires on the car that he wanted, and Emilio, though they had already prepared a car for us, took the time to find another car with the tires that we wanted, and had it re-detailed and washed. We were in the office for about 30 minutes with Jeff to sign the papers. He was very patient, allowing me to read over the paperwork and translate everything in Chinese to my parents. We were able to drive off with our new car by 5:30, only two hours after we stepped into the dealership. I have never had such a pleasant, and easy, experience when buying a car. My parents and I are very glad that we decided to forgo the convenience of language to buy from Crown Lexus. We are looking to trade my mother's car in and we will definitely buy at Crown Lexus. I just wanted to commend the team at Crown Lexus and will be sure to recommend everyone I know to them. read more

This is one of the best priced Lexus dealerships that I have dealt with. Service is 5 stars too. Just got another vehicle with them. Look for Eric Habermehl, Internet Sales Manager, and he will give you the best deal. read more

I got my "Brand Spanking New" (as my sales rep Hadi always say) ES300 Hybrid last week, bought it right off the showroom floor. It's soo crazy to watch them drive my car out of those tiny double doors of the showroom, my heart was gonna jump out. lol.. anywayz, back to main topic! I have never been to a car dealership where they DON'T make you feel pressured, like you are getting ready to start a war... but truth is.. buying a car should be a fun thing!! You are getting a brand spanking new car!! AND it was.. here in Crown Lexus. Hadi (pronounced Hottie, no kidding) is super fun and easy to work with, on top of that, this young kid, knows everything about every single Lexus on their lot! Ask him what every button is for, he'll answer you and in fact show you. The sound system in all Lexus are amazing, we just had to have a party in it!! My bf and I were in and out of the dealership within 2 to 3 hrs or so.. spend only about 10 mins on the price haggling, but this dealership is powered by Sonic Automotive TrueCar pricing, so I don't even need to worry bout getting cheated on the price. Best dealer so far... to be continued... ps. one of their service consultant drives a fire truck to work.. and he's working on a bat mobile... WUT!!!! read more