Monday, June 8, 2020 To Whom It May Concern: It gives me great pleasure to write this recommendation for Tristan Bland of Crown Toyota in Lawrence, Kansas. I have just purchased my 5th car from this dealership and 4th from Tristan. I can assure you that the days of car salesman jokes and horrific experiences buying a new car are over. At least, at Crown Toyota and with Tristan as your advocate, those days are certainly a thing of the past. I called Tristan to ask if he had anything that fit my needs. He asked for specifics and called me back within the hour. He had all his options as well as one car that he handpicked for me. He nailed it because he takes the time to know his customers. He knows that relationship is what is important, not to sell one car, but to have repeat buyers. His patience is unending. Mine was not. It is very difficult for my husband to make a decision even when he knows what he wants to do. When I had waited long enough for something that I know we wanted, Tristan knew exactly how to help my husband take action. We were in the dealership from 9-12 and then from 2-7 (closing time). Tristan gave us all his attention and gave us many options. He was patient beyond words. I also must comment on Tristan's knowledge and expertise in cars and the entire car buying process. He left no stone unturned and also helped us to learn about other cars that were not Toyotas. He showed no bias, just explained the differences between the equipment and the cars and discussed with us what would be the best fit. I would like to say that Tristan saved his "extra special" treatment just for us but I know that not to be true. Many of my friends have gone to him and the results and reactions have been the same. His desk is lined with trophies that he has received through the 15 years he has worked at Crown Toyota. Each one, I am sure, is well deserved. For anyone who is intimidated about buying a new car, Tristan will be someone you can trust with pros and cons and make your experience even quite enjoyable! Return customer for years and for years to come, Shelley Rissien read more

Crown Toyota is a "game changer"... I live in Columbia, Missouri and typically shop in the Columbia area to buy a Toyota. Last week I contacted Crown Toyota through salesman Tristan Bland, who asked me what I was looking for and what I wanted to pay. I indicated that I wanted a 2015 Prius 4, to catch a good end of the year sale. Tristan assured me that Crown would find me the car I was looking for, at great price and give me a competitive trade in allowance. I sent 6 other dealers similar requests (4 in Kansas City, 2 in Missouri), and got immediate responses. None could touch Crown's quote. I chose to drive 150 miles to Lawrence, Kansas to let Crown validate my trade-in and to sell me the new car. Upon arrival, Tristan took control and made this purchase one of the easiest and best car purchases I have ever made. Within one hour, I test drove the new Prius 4, got a more than fair price for my 2013 Prius, and accepted the first offer. By the way, this was the same offer that Tristan had emailed me two day's earlier. I saved $2,400.00 driving 150 miles to Lawrence, Kansas! This is the second car in 1 1/2 years that I have purchased from Crown Toyota, Lawrence. During early discussion with my local Columbia dealer, I was asked if I had their initial offer in writing, and I said I didn't need the offer in writing from Crown, because Crown has always kept their word, and that is precisely what Crown did! Now I own a Toyota Land Cruiser and Toyota Prius 4, from Crown Toyota, Lawrence, Kansas. Crown will not let you down! read more

Purchased a brand new vehicle with a bad rear end. We were told by two very reliable independent body shops that our car had been towed improperly. The vehicle had had the tires rotated 4 times at a local Kansas City dealer and issue never caught. I hit a deer and when we had our vehicle towed by a professional towing company to an independent shop the tow driver informed shop owner of damaged part on back end. The damage had been there for sometime as part was rusted and worn. All four tires damaged. The general manager at crown in Lawrence was beyond rude. We called asking the toyota shop about the part, the gentleman in the shop was unwilling to even help us. It was at the end of his day I guess he had bigger and better things to do than help out a customer and we were just a problem to him. Then the dealership could not understand why we refused to bring the vehicle to them to look at. They sure didn't have a problem taking our $ 30,000.00 from us 18 months ago when we purchased the new car. BEWARE of this dealership. Very unprofessional and I guess they don't realize if we aren't purchasing a vehicle from them, they may not have a job. Very disturbing. Will NEVER RECOMMEND this dealership. We do plan on notifying the owner of this dealership of our problem, although based on the attitude of his general manager I doubt if he will care! read more

I went into Crown Toyota to test drive a used Tacoma I saw on their website. Kelly Glaze met us in the parking lot and quickly went in to find where the Tacoma was and brought it out front for us to drive. We kind of decided that this particular Tacoma was a little too "used" for us and we asked to drive a new one for comparison. Kelly patiently explained the differences in the models and he once again went and rounded up the keys for the one we liked. We had a really good time driving around with Kelly and he answered our questions and never once put any kind of pressure on us to buy a truck and we really appreciated that. But, after driving the new Tacoma I was hooked and we decided to try to make a deal. Again, there wasn't any real pressure put on us and Kelly really did a good job with all points of the sale. We made our purchase and they took the truck in to get it cleaned up and filled it with gas. It took a little time but Kelly gave us a menu and ordered lunch for us and just couldn't have been more accommodating. So, if you want to go to a dealership where you can actually look at cars without being hounded like you are a carjacker, go to Crown Toyota, look up Kelly and discover how pleasant car shopping can be. Some of the other guys in the showroom also spoke to us and we just really felt good about doing business with these guys. read more

You brace yourself going into a car dealer from all the negative experiences you have had over the years. You prepare mentally for the oncoming "pushy salesmen", the man who only wants to make a sale and doesn't really care about the customer. And then... we stepped out of the car at Crown Toyota. Instead, we got friendly people who didn't try to "push" anything on us. They were very helpful. They listened. They were accommodating. Above all, we have dealt with Joe Hidgon. I just want to give a huge personal thank you to Joe for helping us out with my new car purchase (number three!). He has been the best! Joe Hidgon is amazing and made our process really smooth and seamless in all three of our new vehicles we have purchased in the last two years. Joe went above and beyond for us and tried to help as much as possible. He had great service and answered all of our questions about our current purchase and future possible transactions we have planned with Crown Toyota. The process was stress free and pleasant in all three transactions. Joe's attention to detail and concern over our satisfaction was unparalleled- going above and beyond in every aspect! We are definitely coming back to Crown Toyota again! Thank you Crown Toyota and especially Joe Hidgon! David and Chalise T. read more

A few days ago, after a lot of thinking, I decided it was time to purchase a nicer, more reliable car for my new work commute. My old '99 Chrysler just wasn't cutting it any more. After being completely put off by the scheisty behavior at the Mazda dealership in town, I went to Crown to test drive some things. I was super nervous because I've never purchased from an actual dealership (only those sketchy third party used car lots), and have never financed a vehicle before, but Sean Kalist made me feel really good about the whole situation and made the experience a really fun one. He was honest about the cars I was interested in, and never pressured me. He even listened to my list of 'must haves' and made a couple of suggestions for me. Eventually, I decided on a BEAUTIFUL certified pre-owned 2010 Volkswagen New Beetle, and then the financing started (the nerve-wracking part). They gave me a fair trade in value on my Chrysler and were able to swing me a jaw-droppingly low interest rate. I could not possibly be more pleased with my experience at Crown, and especially with Sean's assistance. He really made the whole experience what it should be: enjoyable, as easy as possible, and exciting! And I adore my Beetle! read more

Let me just start off by saying that I have been on the hunt for a Toyota 4 Runner for a WHILE and wasn't getting anywhere with local dealerships. Luckily, I saw the exact model I was looking for at Crown Toyota, and even though it was a few hours away from my location, I decided to give them a call and spoke to David. I told him the vehicle I was looking at, my trade in, and the monthly payment amount that was comfortable for me, and he immediately got to work crunching numbers to determine the right financing and length of loan I would need to make this happen. He went above and beyond, and was very prompt to respond to any questions or concerns I had. Very explanatory about all the fine details, upfront, and honest. So even though the dealership was not local, I felt at ease purchasing from Crown Toyota. The communication was very clear, and most importantly, I finally found a dealership I can trust! I am now driving my dream car and I couldn't be any happier. I have already recommended David, and Crown Toyota, to my friends and family, and will continue to. Thank you again! read more

Having done business with Crown a few years ago, and being very satisfied with that deal, we went there again when we started looking for a Tundra pickup. We weren't sure if we wanted new or used and looked at both. The salesman, Tom Sanchez, was very helpful without being 'pushy' or trying to steer us in a certain direction. After much deliberation we decided to get new, but at first they didn't seem to have what we wanted on the lot. Tom offered to find one for us and have it shipped in, but after a phone call detailing what options we wanted, Tom replied they had one on the lot that had not only the options we requested, but some additional ones. At first we were leery, we thought that this would go way above our budget...but after driving the truck, and a little negotiating, they made a sale. We are very pleased with the friendliness and helpfulness of everyone we met at the dealership, especially Tom. He was very personable and knowledgeable about the vehicles. We bought a 2019 Tundra 4WD V-8 TRD Offroad and are extremely happy with the truck and the buying experience. read more

Stopped in to look at a used Tacoma we saw online, but didn't realize it was not 4 wheeled drive (my mistake). Test drove another used Tacoma and liked it a lot, but it was not in the price range I was looking. We had actually decided to leave, coats in hand, when Kelly very calmly, very courteously said "hey, lets just see what options we have New and Used and we can go from there." It was not at all your stereotypical car salesman experience. At any point if we said NO about anything, he took what made us say NO and made sure to avoid it with other options. Most people hear NO and just move on to the next option that clearly doesn't fit what we just said we did or didn't want. Long story short, we ended up leaving in a 2017 Tacoma and had payments cheaper that we thought we were gonna get on the used one. Had Kelly not been so confident in his dealership, and himself, we would not have bought a vehicle that day. Plain and simple. Thanks to Kelly and Randy for taking the time to help us find the right vehicle, not the first or most expensive. I love my new Truck. read more

I purchased a new Camry XSE from Crown Toyota. I've only had it a short time but so far I really really like it. I dealt with Monica Wise, Sales Representative, who I rate to be not just a 10 on a scale of 1 to 10, but a 10+. She was personable, knowledgable, courteous and patient in answering my many questions during our several conversations. I also appreciate how helpful and accommodating she was in making the day I came in to purchase and drive away in my new Camry a pleasant experience for me. I never felt at any time that I didn't get the answers I needed. I would not hesitate recommending Monica Wise or Crown Toyota of Lawrence. The car was ready to go as promised -- washed and tank full of gas; plus when I asked, the service department put the front license plate holder on for me. And then before leaving, Monica explained the Entune System, set up the bluetooth connection with my cell phone and explained the many features of Entune. Thank you, Monica, and thank you Crown Toyota. read more

I bought a 2020 RAV4 from Crown Subaru in May 2020. Sales consultant Gabby McGann provided excellent online service, expertly responding to my requests for information about various cars. She hung in there with me for a couple weeks, never putting pressure on me, always being the ultimate, helpful, knowledgeable professional. She also pointed out the specials and incentives that would help me get the best deal possible. Sales consultant Van Thompson helped close the deal when I went in to test drive cars and Gabby was in training. Van also expertly explained to me everything I needed to know about the car I purchased and answered my many questions. General Manager Jacob Sacks helped craft a great deal that I am very happy with. Business Manager Dallas Summers was efficient with his paper work and I was able to drive the car off the lot the same day of purchase. Every interaction was one of respect and professionalism. I highly recommend Crown Automotive for your next vehicle purchase. read more

I recently took delivery of a new Toyota Venza from Crown Toyota. Thanks to the excellent service provided to me by Tristan Bland I was able to purchase the model vehicle I wanted to purchase during these very difficult short supply times. Tristan explained the need to look at the inventory that is scheduled to deliver and from this list if there is a vehicle that you are interested in to make a downpayment to hold the car for my purchase when the car is delivered. I took Tristan's advise and made the down payment in November. Tristan kept me updated on the delivery status and as promised the vehicle delivered in the time window estimate. The delivery was handled in a very professional manner, all the features were explained and I have been told if any questions arise to return to Crown Toyota and additional support will be available to answer my questions. Outstanding value was delivered by Tristan at Crown and I am very pleased with my new Venza Patrick F read more

We live in Houston, Texas and are visiting our daughter and her family in Lawrence, KS. The 'check engine' light in our 2007 Toyota Tundra came on when we were about 200 miles from Lawrence. I dropped it off at Crown Toyota and they fixed it up for us - it turned out to be a very minor problem. Service Department was outstanding. When we returned to pick up the truck, my wife and I decided to take a look at the 2020 Tundras and Highlanders to get a feel for what we would like when we were finally ready to replace our Tundra. Myk Barta, in his relaxed and low-pressure manner, patiently took us through the choices. We were impressed with Myk and Crown Toyota in general and decided to give them a chance to find exactly what we were looking for and make us a fair deal. Two days later we drove off in our new 2020 Highlander Hybrid and we're very happy. I would highly recommend Myk Barta and Crown Toyota. Myk made the new car buying experience pleasant. read more

I can only recommend their sales people at this point, as we haven't had our car serviced yet. We had been to Infiniti of KC and were treated poorly the day before, even though we loved the car we drove. We then went to check out the Highlander. I gave the salesman a heads up about our prior experience at Infiniti, and was very direct about how I wanted my experience at Toyota to go. We met Brennan and Tanner, and they were fabulous. We were immediately taken to the two models we wanted to look at, they answered all of our questions, and they took the time to listen about our needs. I had done my homework on what our trade in was worth, and they even asked me what I wanted for it. We were able to agree on a price that didn't make me feel like I was getting screwed when I walked out of there, and we love our new Highlander. We are taking it in next week to get a few things added to it, so hopefully the service will be as good as the sales department. read more

I dont usually post reviews, however I cant rave enough about the good customer service I received at Crown Toyota. My salesman Jacob Lorenzo was very personable and actually listened to what my needs were. He was very detail oriented and explained everything to my satisfaction if something was unclear. My experience was nothing but pleasant and I have recommended Crown Toyota to all my co-workers and friends. At the time I didnt know this but my cousin was looking to buy a vehicle the same day from the Kia dealership in Lawrence and ended up walking away from the dealership with no vehicle and didnt even get to meet with the salesman she initiated contact with. Needless to say, my cousin had a horrible experience and I am truly grateful that Jacob Lorenzo and his team were attentive and made this stressful experience less stressful for me. I plan to buy again from them and would highly recommend them to any potential car buyer. read more

I had the best car buying experience ever when I purchased a 2013 Chevrolet Cruze from Chris Cantwell! Chris provided a first-rate experience, he was professional and polite, he listened to me, he was very attentive to my needs, he was well-versed, and I didn't feel pressured or rushed. He made followup calls to make sure everything was okay with the car and my family was pleased with the vehicle selection. He offered me a warm beverage and even a snack from his desk! Chris Cantwell went above and beyond in customer service and overall dealership experience. He is truly an asset to Crown Toyota of Lawrence! If you ever need a car in the future I highly recommend you ask for Chris Cantwell. The entire buying process and the staff at Crown Toyota of Lawrence were all very pleasurable; I recommend this dealership. It is the best dealership I have found in the state of Kansas. read more

I had a wonderful experience at Toyota in both the sales and service departments. Patrick in the service department went above and beyond, he went out of his way when he didn't have to . . .extra mile x 10. Patrick and the rest of the service department really care about their customers. Excellent customer service! Thanks Patrick and thanks for recommending Tristan! Tristan was great . . . from our initial conversation via email to meeting him in person at Crown, Tristan delivered. Tristan was friendly and relatable and . . . apparently the 6x Crown Toyota chili cook off winner . . . If you are looking for a no BS sales man, he's your guy. His number one goal is pleasing the customer and making sure your car buying experience is excellent! Thanks again Tristan! And thank you Crown Toyota! read more

We purchased a 2022 Highlander Platinum on 5/12/22 Van Thompson was our sales rep. The climate today in the new car market is very challenging to find the particular vehicle you want. One call to Crown & Van and they were able to make that happen in a week. I was shocked after searching for many months. The entire process was top shelf. Van especially was knowledgeable of the product which is rare these days. He was personable and connected on a human level which is important as well. I have purchased so many new vehicles over the years and the process has become less pleasant each time. Thanks to Van & team that was not the case this time, and we got a excellent Highlander that offers industry best quality, and reliability that I believe only Toyota offers. Great Job Van & Team! read more

I just recently bought my very first NEW car from Terry at Crown- and am absolutely thrilled with it. I also can't say enough good about my very positive experience with Terry, Chase and the entire team there. Frankly, this was not an easy sale, but they were all incredibly patient and gracious as I waffled and re-hashed options over several months. Just as we were making a final choice, the coronavirus hit, and we had to table the whole process for a few more months. Once I was able to resume work, we resumed the buying process as well, and it was indeed seamless. We were never pressured and we were treated 'like family' every step of the way. Truly- I so appreciated Terry, his gracious patience, and his helpful and kind nature. BEST car acquisition of my life! read more