wonderful delicious cookies always great, service is awesome and very welcoming . Cannot wait to celebrate my birthday with crumble cookie!!

Cookies are amazing, but the Muddy Buddy ice cream was just awful. Is this made in-store? Bad batch?? Very disappointing

I went to crumble today to get my daughter a cookie since she is in the hospital. so I order a half dozen and then asked if I could have an empty box to put her cookie in. They told me that for the empty box it would be the price of a single cookie after spending g $20+ on the initial 6. I realize the boxes are free so charge a quarter or 50 cents but the full price of a cookie for an empty box give me a break. read more

Very excited for Crumbl to come to Texas! I've tried other cookie places in the area (I will not name them but they are mentioned in other reviews) and they can't compare to Crumbl. The chocolate chip is my favorite and I usually try a different weekly flavor and enjoy that as well. read more

I love this place! The cookies are huge, I mean HUGE. They are chewy and delicious. You can try new flavors that they come out with weekly. I'm a BIG fan of the biscoff cookies and churro cookies. It is so popular that you should be prepared to wait. Sometimes they are so busy that they turn off online ordering and you have to go inside. We prefer to get them delivered when we get them. read more

These cookies are amazing. Soft, huge, flavorful and very creative. I tried the churros ,oreos , And Nutella drizzle cookie. All deelish! They have me hooked! Lol read more

Crumbl sounds great, but honestly the cookies are average. They sucked me in with fun new flavors weekly, but honestly they just aren't that good cookies. After ordering about 5-6 times and realizing it doesn't really matter how great the flavors of the week are they majority are Meh. The chilled sugar cookie is good though. read more

Just ordered the sugar cookies and the chocolate chip cookies. Wow kids loved them they were perfect! Glad we gave this a shot.

Chaos at 5:40pm. Cookies were tasty, a little too sweet for me personally. Rating more on the service Vs cookies. Only 2 seasonal cookies still available (pumpkin pie/oatmeal choc.chip) and the house chocolate chip. Everything else was sold out. The shop was clean but chaotic when we arrived, customer limit of 10 per their sign was not being enforced. The kiosks weren't working & we ordered at the counter. Waited 33 mins for our order; noticed while we waited some employees were turning customers away stating they couldn't fulfill any more orders while other employees were not. Then when the order kiosks were up & running again all of the cookies were shown as available. When we ordered 15 mins prior at this point only 3 flavors were available, so I asked if we had the option to change a few of the cookie flavors in our party box. Was allowed to change 1 cookie...only because the kiosks should not have shown flavors were available. Yet, they made no announcements to others ordering thru the kiosk that flavors were NOT available...? Employees running around like crazy. Multiple orders were lost or had no names, I seriously sat there contemplating if I should just claim one of the other unnamed party boxes , it seemed well staffed but very VERY mismanaged. If we try again we'll order online for an early pick up or delivery, wouldn't sit thru that again!! read more

Crumbl - Allen - Bakeries Near Me - Allen, Texas

I had seen this place several times while driving down Stacy Road so decided to swing by because I NEEDED a cookie, right? I saw a few people huddled near 2 tablet like gadgets so I was unsure what that was about and with distancing requirements, I was not too interested in finding out. Fortunately a young lady behind the counter asked to help me and explained everything to me. I ordered choc chip and german chocolate. I figured a 4 pk was more cost effective than 2 single pks and if I didn't like them then that would just be a "donation" to them (not the first time, lol). The packaging is super cute but of course that price is rolled into the price of the cookie. I was not a fan of the choc chip cookie. I prefer pecans in my choc chip cookies to cut all of that choc but these were plain, which I knew when ordering. It had that undercooked look on the inside (I don't like) which made it too soft. I think some places do this to promote the "moistness" of the cookie but to me, it's moist because it's undercooked. The germ choc was better. Looked like it has some melted chocolate or something on the inside (not sure what it is). Because I found the cookies to be SUPER sweet, I only ate 1/4 of each kind and actually wrapped the others and put them in the freezer for a rainy day. I know the small cookies are for catering but I would have preferred those, especially since there is a small variety, bite size would have been great. I can say I tried it bit probably not returning. read more

These cookies are ehhh. I can make better ones at home. They're super sweet, like way too sweet. The chocolate chips in the chocolate chip cookie taste like cheap chocolate. They just lack overall good cookie flavor. Nothing better than buying cookies from a grocery store bakery. The Mud cookie has way too much cocoa powder in it. Probably won't be a returning customer. read more

Cookies are fine but not spectacular. You need to use a fork for some of them. SERVICE IS THE WORST I HAVE ENCOUNTERED IN PITTSBURGH. I stood at the counter for about 5 minutes and was ignored although there were 4 people working who saw me. No one said anything. I finally saw a self-order counter and did that. At the end they requested a tip--this was after paying $24 for 6 cookies and encountering terrible service. Being foolish I did tip in hopes that service would improve. It did not. I am awarding one star just because if I did not mark any stars you might think that I just neglected to do t his. read more

These cookies are the Beyoncé of cookies. I love them. I can't say much about the customer service as I've only ordered from Doordash. The saltiness is perfect! They're just delicious. read more

I just came in to get some cookies and we were given the option to order only 4 out of the 6 cookies on the menu, which was already disappointing. They also were no longer offering the party size box. As we were waiting for our order, they then informed us that they were out of one of the limited options we were already given and had to pick something else. We came in at 730 and they are open until 10p, so I'm not sure if they decided they were not making more cookies, as they didn't offer a reason. Two of the cookies they were out of were regular menu items..the milk chocolate chip and the chilled sugar. Extremely disappointed and a bad experience overall. read more

Crumbl - Allen - Bakeries Near Me - Allen, Texas

AMAZING! I ordered cookies to be delivered and they tasted amazing and were delivered so quickly! My new favorite cookie place. Tiff Treats who read more

It would've been a 5 star if they could improve on their customer service. We bought 4 cookies and the cream carrier. We were impressed with the cookies and so far only tried the vanilla ice cream from the carrier and fell in love with the flavor. The downside was, one of my products in the carrier was substituted and not disclosed to me. I called the store today because I understand mistakes are made and when I explained to the girl on the phone what happened all she could tell me is they were out of that flavor. Which is fine. My question is why wasn't the customer informed? After an awkward pause, the girl just simply said have a good day and hung up the phone. I don't want anything for free, I enjoy the products, but at the same time customers should be informed when there is a substitution. I wasn't even offered a rain check for the item that I originally wanted. read more

Crumbl I had an interesting experience at Crumbl yesterday. I asked for the 6 cookie pack ($15.78) and was told they could give me 6 cookies, but I would have to buy a 4-pack for $10.98 and 2 single cookies for $3.48 each for a total of $17.94--because they are out of 6 cookie boxes. Me: So you want me to pay extra because you are out of boxes? How about giving me the 6-pack price and I'll buy 6 cookies. Crumbl: I can't do this. You will need to pay $17.94 for 6 cookies. Me: I am not going to pay extra simply because you ran out of boxes. Just give me a 4-pack box and put the extra 2 cookies on top. Crumbl: I can't do this. Me: I won't pay extra simply because you are out of boxes. May I speak with the store manager? Crumble Manager: The system won't let me do this. If you want 6 cookies you need to pay $17.94. Me: I won't pay extra simply because you are out of boxes. Will you not just put the cookies in a bag or smaller box and I'll pay the 6-pack price of $15.78? Resolution: The manager sold me a 4-pack box for $10.98 and gave me a free cookie in a single box. This was kind, but I went home with 5 cookies not the 6 I came in for. I'm humored by the idiocy of the whole situation. Enjoy your Crumbl boxes--when they have them. That's what you are paying for:-) read more

Crumbl makes the best cookies in the whole world. They're really really incredible. They're enormous, sweet and warm.

Placed an order for cookies, called the store to ask someone about my order and the girl that answered could not have been any more rude. She acted as if she couldn't be bothered. extremely disappointed in the friendliness of the staff at this location. read more

I purchased (4) cookies and (4) cups of ice cream for delivery and received (4) cookies and (1) cups of ice cream. I know that the dumb ass door-dash delivery driver stole (3) cups of my ice cream...but after calling the Crumble cookie store, they told me to take it up with door-dash and I told the store owner that I have nothing to do with door-dash because I purchased the item from Crumble cookies, and she told me that it was nothing she can do! Bad system when you need help solving issues. WILL NEVER BUY FROM CRUMBLE COOKIES AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

love this place and the employees are always so sweet! cookies are always warm and service is always quick.

Don't know what was better...the service or the delicious cookies!!! My doctor won't be happy and my body won't be happy with the extra gym hours, but a must have every week!!! read more

I know lots of folks love this place. Here's my easily ignorable complaint: the cookies are too sweet! I've got a sweet tooth! Maybe I'm getting old and just can't handle it anymore. Hmm... there's an interesting realization right there. 5 stars if you are still young. 3 if you are an old man. Also, these folks sell cookies and ice cream but no ice cream/cookie sandwiches... might have been four stars but I took off one for overlooking the obvious. read more

This place is a mess. The have 6 employees making cookies slowly while chatting, 1 running the register, and two prepping the cookies for customers. There are 20 people waiting. The systems behind the counter are nonexistent. There is no manager running the business. The cookies are good. This place will not last if they don't get it together. read more

Best cookies EVER! They are always warm and fresh. The menu changes every week to keep things fresh. You also get points for every dollar you spend. After $100 you get a $10 gift card! I love places that reward me for my business! read more

I love Crumbl cookies! I made a mistake on an order and the Manager was so sweet and understanding. She even threw in extra cookies! Amazing cookies and great customer service! Thank you! read more

Great cookies and staff...wouldn't mind seeing them change out their gloves more often for sanitary purposes, especially after opening and closing fridge door. read more

i wish i took pictures! it was my first time trying their cookies today and i LOVED them. they were a lot bigger than i expected so i wasn't able to eat them all i wish i could've. read more

Sweetest staff and best cookies !! The line is sometimes long but it always goes by fast and the cookies are 1000% worth the wait !

Best location and best staff Everyone is very welcoming my kids love these cookies .

Such kind managers and the cookies are very high quality. Would highly recommend for any cookie lovers

Cookies are alright but I don't like them wasting on souped up boxes that probably cost hefty amount and environmentally wasteful. I still like Tiffs treats cookies better tasting. I wouldn't go again. read more

Most ho-hum experience. We walked in with our tot this weekend excited to try this place after dinner. We shared a big chocolate chip cookie. Wasn't impressed- toddler and I took a bite and then I chunked it in the trash. Also, when we walked up to order there was a long black hair on the white counter. Not to mention the girl at the cashier who was handling the cash I gave her to pay didn't change her gloves before going to handle the other cookie orders read more

I ordered curbside pick up and had to go in the store to get my cookies only one employee was customer facing and with another customer all the other employees in the store were clueless that customers even existed I called the store and held for eight minutes, no one even answered the phone I was expecting a good customer service and had tipped three dollars for my purchase and would like that credited. read more

BEWARE!! I'm really disappointed to be writing this. I'm a DoorDasher and I received an order today to pick up today from Crumbl. I had an another order down the street I had picked up first which was a yogurt parfait, and then I went to Crumbl. They had a 10 person capacity which was okay. I waited outside for about 5-8 minutes before heading inside, realizing they'd probably have it ready because it's just cookies. I came in and waited THIRTY more minutes past the pickup time. No one ever spoke to me letting me know any info. I asked what the status was about 10 mins in and they told me it was on it's way. People who had ordered cookies AFTER I arrived were receiving their orders. Like.. what the h*ll??? I work in a restaurant and I know how things work. You ALWAYS process the orders that you receive first, no matter online or in person. Another DoorDasher was actually there as well and we both agreed this was kinda ridiculous. I was actually LATE to my first order pick up because of Crumbl. I had to apologize profusely to the customer I had picked up before because of Crumbl's inability to communicate and execute. (The parfait was now warm and watery because of this). Now look, I love sweets and baked goods and the only reason this review has 2 stars was because the indoor decor was well designed and the cookies looked delicious. Also, I'm 18 and not some middle-aged Karen ranting just because. This truly didn't sit right with me and I hope this bakery improves in the future because this was just unacceptable. read more

This place does not have it together. I sat in my car waiting for my curb side order for 45 minutes, which said it was ready before I arrived. When I went inside they said they couldn't find my order. I could have gone through the line 3 times in the time it took to pick up cookies I had already paid for read more

So just a couple of weeks ago, I loved being able to place my order via the app and pick up my cookies. I must've bragged about it too much because all my friends now have these pink boxes in their homes and I can never get them any more. The app is consistently down and as good as the cookies are, I refuse to wait in long lines. That's just me but if it wasn't good, there would be no line. read more

This is the 2nd time I've ordered from the Allen TX store and the second time my order was delivered well ahead of schedule. All attempts to reach the store at 469.290.5993 have failed as no one is answering the phone. I've sent emails, called another store, etc., and still no response from this store. Because the item was delivered so far in advance of the selected time, the cookies were left outside in the rain, on the ground. Thanks to Amber from Door Dash who notified of us of the delivery. If I could give the Allen store -0- stores, I would definitely do so. **Everyone, please order from Addison. GREAT management at that location. AVOID the Allen store. read more

This Crumbl cookie in Allen is the best location!! Very fast and great customer service

This location doesn't even deserve 1 star. First time visiting the store and my daughters wanted sugar cookies. They did not like the sugar cookies at all. I tried it myself, was not impressed. Called the store and told them the situation and was told I could come in for replacement cookies (chocolate chip). I send my daughter to pick up cookies, even had her take the remaining portion of the cookies although they weren't asked for and the young lady in the store was so rude and disrespectful to my daughter that we will not be returning. read more