10/10. Great staff and great vibes. A rotating menu is the way to go . Great product .

Tastes amazing clean space nice workers love this place so much I hope to come more often

Could not resist stopping by Crumbl as I was walking in the neighborhood. The smell of the delicious, baked cookies had me by the nose! I knew I stumbled upon something great when I saw the line, and every one patiently waiting for their order. Once you are inside which is a small location, place your order at the kiosk. Depending upon the orders ahead it may be a 10 minute wait. Listen for your name to be called. You can see the entire bake shop operation with the cookies baking. Very cool concept. The weekly rotating flavors are the biggest draw. I tried the strawberry biscotti, chocolate chip, and brown butter toffee cookies. Amazing, freshly baked, excellent selection, the taste was definitely 10 stars. The cookies are on the expensive side, 3 cookie were around $12 plus tip. The experience was perfect, service was a 5, all in all very happy with my experience. Tip: If you have time constraints, consider ordering in advance. This location can get crowded. read more

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After seeing them everywhere online, I finally gave in to the hype and tried Crumbl. ​The shop itself was great. It's pretty small, but they have touchscreen kiosks that made ordering super easy. Plus, the place smelled incredible and the staff were genuinely nice--I was in and out with my box in under five minutes. ​The cookies themselves, though? A bit underwhelmed. Across the board, they all had this heavy, super doughy texture that made them feel like they weren't fully baked through. ​Dot Cake Cookie: Honestly, looking at it, it just reminded me of Australian fairy bread--nothing crazy special. But it ended up being my favorite of the bunch. It's a classic sugar cookie with icing, and the crunch from the sprinkles made the whole texture really satisfying. ​Tangy Mango Cookie: I was actually most excited for this one because I love non-traditional, tart flavors. It smelled amazing--exactly like Tropical Trident gum. But the flavor was just too intense on the tang. I could only manage two bites before tapping out. ​Brownie Sundae: This was a basic brownie with icing and a cherry on top. I was hoping for a rich, high-quality cocoa vibe, but it fell short and tasted kind of cheap. ​Chocolate Chip Cookie: It was just okay. Definitely not the best chocolate chip cookie I've ever had, and not really memorable. read more

Crumbl - Chelsea - Brownie Sundae, Tangy Mango, Dot Cake, Chocolate Chip - Bakeries Near Me - New York, New York

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I went to Crumbl to try the eggnog tres leche cake. It was well prepared and tasted amazing. The service was quick and it wasn't crowded for a Friday night. Crumbl doesn't disappoint. I'll definitely be back soon. read more

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I'm a huge sucker for cheesecake, it's definitely my favorite option for dessert. Sadly, I put myself on a diet and I'm making sure I stick to it but I had to try a small portion. The cheesecake was excellent-- I was utterly surprised because everyone doesn't make cheesecake well-- Crumbl clearly passed the test. While I only had two small spoonfuls, I will definitely return down the road when I am actually able to enjoy the full dessert! read more

Crumbl - Chelsea - Raspberry Cheesecake - Bakeries Near Me - New York, New York

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I just got a few cookies to go. They're not very big but they taste delicious. You order on the machine. Take a few minutes wait. One can never turn down sweet read more

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The line for this place is always out the door. It's crazy. Order in advance and do pick up. Still crazy though. The mini pies I got were delicious. I liked the brookie and cookies n cream better than the French silk. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

Sweet tooth is their speciality! Ordered a Oreo brownie cookie. So good, moist and just the right amount of frosting with crumbled Oreos on top! Easy ordering with nice staff and bakery style decorum. Each cookie has recyclable boxes that are easy to open/close. $ price varies on cookie/ dessert selections * cookie/ dessert selections vary weekly read more

Crumbl - Chelsea - Oreo brownie cookie - Bakeries Near Me - New York, New York

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These cookies are delicious. If you're looking for a sweet treat I definitely recommend Crumbl. Are they the best cookies in NYC? No. But I think they're pretty good for chain cookies. Small interior with lovely staff. Pink everywhere. I got their confetti cookie. I definitely need to go back and try an OG chocolate chip. Definitely will be back - maybe at a different location to compare. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

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I went here earlier to pick up my order of Dubai Chocolate Brownies. Surprisingly I was able to get my order quick & swift today. Usually there's a long line outside. The staff were really friendly and the ambiance was nice & clean. read more

Crumbl - Chelsea - Crumbl packaging - Bakeries Near Me - New York, New York

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Everything went well! It was a quick pick up and I enjoyed every bite of my week's cookie! read more

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Crumbl is near where I play trivia on Saturday nights and there is always a queue out the door. Finally on a cold Saturday night, there were only a couple people inside. I ordered the chocolate and peanut butter cookie, but didn't actually know what to expect. The dessert is huge: with lots of whip cream, peanut butter pieces and chocolate mousse on top of the cookie base. It was pretty good but not amazing. I did eat the whole thing (over a few days). The desserts are fun though (you can get mini versions and multi-packs) and I can see why it's so popular. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

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The ONLY thing I wanted was the chocolate peanut butter pie and I almost thought I wasn't gonna get it. Traveled an hour to the nearest location ang went on the app to order. It said baking and gave a time it would be done so I'm like, ok. But then it went to sold out and I wanted to cry. I asked one of the workers about it and told him it was literally the ONLY thing I wanted. He told me one sec then came back with a box and gave it to me. IT WAS THE CHOCOLATE PEANUT BUTTER PIE!!!!! I was so extremely happy and left with a smile on my face. It was really freakin good tho it could have been a little more peanut butter tasting. I also think the crust on the bottom needed to be Oreo cause it was eh. But good all in all and I would get it again if they bring it back. And Crumbl, OPEN A LOCATION IN QUEENS!!!!!!! Kew Gardens preferably!! read more

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I came to pickup my preorder today. There was a long line wrapped around the corner that moved at a decent pace. Inside is really small and tight so there isn't much waiting room. The biscoff tres leches is in my top five and today it did not disappoint! It was made perfectly. They definitely need to work on their phone customer service at this location but other than that, it's your standard Crumbl. read more

Crumbl - Chelsea - Biscoff tres leches cake. So yummy and moist - Bakeries Near Me - New York, New York

This is a small shop. No seating and barely enough room for the line to form. Logistically, the set up is a bit unclear as they have a self-serve kiosk for credit cards and a cashier for cash. However, they don't clearly specify if there are separate lines for each. I got on line, then a customer who came in after me moved towards the self-serve kiosk and was able to order before me. Other than that, their cookies have become a bit viral because they are so indulgent. They change their flavors weekly, so be sure to check the website before visiting to ensure there are options you will enjoy. The cookies definitely tend to be very sweet. I enjoy them mostly because of the cream cheese frosting. They're slightly crunchy on the outside and very soft baked inside. Sometimes they have additional desserts like tarts, brownies, or small cakes. Fun for an occasional treat! read more

Is the cookie worth the wait? A definite yes. I passed by the Crumbl Chelsea location in the middle of the day on my way to an event and was greeted with a line that wrapped around the block. A few hours later we passing by again go see the line was slightly shorter and while discussing if we should even get cookies unconsciously found ourselves on the line while trying to look up the menu. The line moved at a reasonable pace and once we were inside, the smell of fresh baked cookies made us forget our order and us selecting every available cookie. The store is small, there are no seats and the line wraps shortly once on the inside. There is an ordering kiosk that takes your order and then they are quickly brought out to you in the pick up area. People were shuttling to the location via uber with their prepaid orders but couldn't find out how to pick them up. It turns out if you order online, you can head in and see on the pickup display screen when your order is ready but this is not indicated anywhere outside, so a number of people with ready to pick up orders found themselves online longer than they needed to be. The cookies are warm, soft and gooey in the middle. When they have it on the menu, the pink velvet cake cookie is truly the best. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

The Crumbl pumpkin pie--a seasonal treat that lures you in with its delicate piped crown of whipped cream and a golden, glossy filling--promises more than it delivers. My visit to the Chelsea location took place on a cold, rainy November day, with a relatively short line of about five customers. Most of them came in pairs or groups because, let's face it, Crumbl is a team sport. The service was brisk and the place was spotless, but its compact size made me wonder how chaotic things might get on busier days. This particular location is small, even tinier than the one on West Village, so I can only imagine how chaotic it gets on a normal day. Still, on this dreary afternoon, the service was quick and efficient--no complaints there. Now, onto the pie. At first glance, it's Instagram-ready, wrapped in its quaint aluminum tin and neatly adorned with cream rosettes. But dig in, and you'll find it's more of a mixed bag. The crust? Delightfully flaky with a satisfying bite--no soggy bottoms here. The filling, on the other hand, left me conflicted. It leaned more toward a custard-like consistency, jiggly and smooth, with notes of cinnamon, ginger, and nutmeg that screamed holiday cheer. Yet, there was an unexpected sweet potato-like undertone, leaving me guessing whether pumpkin had a co-star in this production. The custardy texture was almost pudding-like with an intriguing sweet potato-ish vibe... was it part pumpkin, part something else? Whatever it was, it worked. The whipped cream, while aesthetically pleasing, added more visual charm than flavor depth. Personally, I prefer my pumpkin pie served warm; this one was served cold, which dulled some of its appeal. I couldn't help but think it would've sung alongside a cup of coffee, so I'd recommend grabbing a latte beforehand or bringing one along. If you're planning to try it, timing is key. Crumbl's popularity means some staples might not be available when you visit (a tragedy for chocolate chip cookie purists). All in all, the pumpkin pie was pleasant enough for the season, but not the game-changer I had hoped for. It's worth a try--just temper your expectations and maybe bring a friend to help you dissect the experience. read more

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Tiny store with kiosks to self order to the right as one enters. The aroma outside is sickly sweet. The quality is ordinary and didn't look appetizing. I pass Crumbl daily after finishing at the gym and it has never enticed me to enter. Yesterday, I decided to go in to see the Martha Stewart specials knowing that it had occurred last week. I ordered three small cakes through Will. Apparently, the Martha Stewart special was not successful. Some were left, so I chose the MS lemon cheesecake, the Dubai Chocolate cheesecake and another MS that I don't remember. This MS and Dubai Chocolate tasted ordinary. Only the lemon cheesecake was quite tasty. These three cost almost $15 which was too expensive. This will be my first and last time. Service was fine with employees wearing hair nets. It gets crowded inside and outside a queue usually forms. It seems that anything that goes viral suddenly becomes the item of the moment. I tend to avoid such things. read more

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Cool and innovative high end large cookies that melt in your mouth- Good ambiance, service and efficiency.

Crumbl is a national chain ... Finally made it's way to NY over the last two years I believe. I've been hitting up these spots in every city and town I spot one. Mostly out of curiosity for the "flavors" of the day and for a sugar fix. Love that they now offer a 3 pack mini box ... because sometimes you can't eat just one giant cookie. (My kids and I can be indecisive when it comes to picking a flavor so the mini pack is the way to go). Hee hee Totally sweet, totally worth the diabetes (quoting a friend). And most spots open late, like 10pm or even midnight depending on location. This Chelsea spot is midnight! They do their baking on site so the cookies are super fresh and little to no waste at the end of the day. Store is very clean and organized. You can order at the kiosk or with a person at the counter. Super efficient as your name appears on a board to track your order progress. Within minutes, it's ready. Warm and packed in their signature logo pink box. Gotta try it. read more

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This location is disgusting. No one uses gloves and they didn't have the bundl I ordered or print out the message.

Staff is super friendly but... I've come here twice and both times the cookies weren't made right. It might have been someone's first week or something but with how expensive crumbl is, having our four pack of cookies be messed up was disappointing. Crumbl is supposed to be soft chewy cookies, the cookies we had were harder and wayyy too tall, like they had too much baking soda or something so they stayed as a mountain instead of spreading out properly on the tray. I want flat thick chewy cookies not tough dough mountains that I'm paying $20 for read more

If you wanna get cookies avoid long line , pls come in the morning ! I actually live next to them , Morning is quiet, after noon, getting start line till midnight . They are Getting crazy gradually... I recommend you to come morning, cookies are fresh, no line to wait. Their crafted cookie was pretty good.. I should order special one but I picked strawberry once looks cute on Social media... read more

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Delicious!! Found the place after seeing a bunch of guys devouring something off a pink box on the street lol it was late so they didn't have much left. Tried the s'mores and the chocolate chip ! OMG! The s'mores!! YUM!! The cookies are warm and oh so tasty! $5 for a large cookie and they have minis 3/10. Wanna go back to try the rest! GO! read more

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Ordered online because in the past the line has been ridiculously long. My daughter has been asking to try these cookies for awhile now. We got a pack of 6z you download app and let me hem one when your near and they supposed to have your cookies ready. It's very small in there so we wait by the pick up counter and there's a screen that says who they serving next we assumed it's name would be there since we pre ordered. But no you have to tell them your name when you're there . We didn't know and we waited 10 minutes. After all this we went home my daughter tried the cookies and was disappointed lol read more

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I got a single cookie delivered to my hotel that was 0.6 miles away from the Crumbl Cookie store. It arrived about 30 minutes after I ordered it, however the delivery fee seemed a little excessive to me but I'm not very familiar with getting food delivered. Overall it was a great experience. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

I have been here a few times. I usually go after my fitness class. I know don't judge me . I've had a few selections. The menu seems to be different every time I go. I've had the chocolate chip, the birthday and the cookie that was like a pan shaped with a cream on top, can't remember the name. All of the cookies were good. I still don't feel like it beats insomnia but they are pretty good. The chocolate chip was huge but it tasted a little under cooked. I don't know if that was because they didn't cook it throughly or if that was intentional. There is no place to sit and the staff don't seem too happy to be there. Which is why I'm giving a 4. They're also always out of things that are supposed to be available. read more

I have so many thoughts on Crumbl that it's not even funny. I shouldn't have any thoughts is what it really boils down to. But I've seen way too many instagram videos that it's made me uncomfortable. I've seen the lines rolling out the door. Literally every single day. Like almost like these people are waiting on line for tickets to a concert levels of length of a line and at the oddest hours. Middle of a work day? Yes. Night time when you'd think people are at the bars? Absolutely. No, they're at Crumbl cookies. So, finally I caved after I noticed I had a birthday cookie to claim and that I could take literally an entire month to claim the cookie. I had come by once when they were doing a promotion. Someone told me they were giving out full sized cookies and it turned out to be a dixie cup of really bad tasting banana bread pudding. Gave them the benefit of the doubt and came in the middle of a work day this week. I legit had to wait on line over a half hour for a singular cookie and I can tell you exactly why. First, there is no one at the counter to greet you. They have electronic tablets so you can pay with only credit and figure it out yourself. If you need help, you will have to flag down an employee in the back that's furiously trying to scoop out cookie dough to bake it. They have to remove their gloves and start the process of human interaction from baking and do this multiple times over because EVERYONE on line including myself had problems with the electronic kiosk. Their second issue is that this business likes to make their cookies fresh to order. So they are baking what you order and what's on demand as you roll in. This may be why half the time I see a video review people show that the inside of the cookies are still raw. Personally, having family that's worked in the bakery industry I think this set up is ridiculous and time consuming. If a vast amount of cookies are baked early in the morning or over night they will still be fresh. You won't be ruining the experience for anyone. The lines would speed up and there would be no underbaking issues. Everyone is happy. Lastly, the cookie I choose was the peanut blossom. It was alright. It honestly tasted like something I could bake and have but in a larger format. I liked the chocolate frosting in the center but it could have used more of it if I had to nitpick on anything. The cakes worry me for the underbaking reasons and I regret not trying their regular chocolate chip or semi-sweet but maybe maybe one day I will be persuaded to try them again if the hype ever dies down. Kids, it's just a freaking cookie. read more

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It's so good I love it it's very good I came with my friends last week I had the crumble cake

Yup! I am a fan. I discovered Crumbl in the Midwest. Now, since I have seen locations in NYC, I am excited. The special thing about crumbl is the consistency of their product no matter what flavor. I say this as an ode to them because I am not a cookie person usually because the moist, fresh, quality dies out after it is made, and then they are just basic crunchy cookies. But with crumbl, the freshness, moist, flavor is enduring. I bought two boxes of each flavor. One for home and one for friends. Everyone loved them. Plus, I can't get enough of their cookie cutter. So cute, so smart. My favorite flavor in this batch was the Chocolate Cupcake! Omg, it was delectable and tasted like perfect cake goodness. This was also the mystery one day only pick, so I was in luck. The other flavors included are listed in preference: Churro, Peach Pie, Triple Chocolate Chip, Peanut Butter Cup, and Semi sweet Chocolate Chunk. Love their seamless ordering system and friendly customer service! The only advice I would give is that they need bigger to go bags. I ordered 12 and needed to split them into two boxes. No bag available was big enough for them, so I just walked about the city with my cute pink boxes of cookies. A literal walking advertisement...lol read more

Crumbl - Chelsea - Weekly Option November 18, 2023 - Bakeries Near Me - New York, New York

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I have no idea how this place is operating. They are severely understaffed, none of the people working here seem like they want to be here. The line is always out the door every time I pass by, not really because the cookies are insanely good (which lucky for them they are pretty good) but mostly because service is horrendous. I waited 45 min just to order and then longer just to get a single chocolate chip cookie. I know the cookies are good, but not worth it. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

So many flavors! Absolutely loved it! the staff are super friendly and nice. Must try in NYC

Sweets, especially cookies, are my heart's true calling lol. So learning about a bakery that makes cookies with weekly rotating flavors was such great news. Came down to Crumbl Chelsea during the week to try them out. I was able to snag an iced oatmeal and the pumpkin cake. Both treats were melt in your mouth soft. The icings were the perfect amount of sweet without being overpowering. I think I have officially become a Crumbl enthusiast. Now the only downside to this establishment is the long time waiting in line. It took 90 mins before I was able to reach the front of the line and buy cookies. So pro tip, order from their app and save yourself the headache. Definitely recommend everyone trying at least once. read more

Crumbl - Chelsea - Iced oatmeal - Bakeries Near Me - New York, New York

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Crumbl's hype did not crumble during our visit . Was passing through the hood and been seeing crumbl all over the instagram and had to check out the hype! . This no frills limited option cookie shop is great if you are constantly looking to try new and unique cookies as They are constantly making changes and the cookie we got was sooo good! The cookie was more airy and less dense than what you would expect. I also liked that they used a vanilla mouse instead of a dense frosting. Also the service and people here were very nice, The only negative is the limited cookie options so If you are looking for more variety of cookies I would suggest going to city cakes as a better option. . In short: - Great delicious cookies - Less dense and more airy - No frills commercial feel - Take out only - No coffee read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

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Crumbl always hits but today I tried the apple pie cookie and it was one of the best cookies I've ever had. Tasted just like apple pie!! read more

Crumbl - Chelsea - Apple pie cookie - Bakeries Near Me - New York, New York

the cookies are always incredible, service is super quick, and the vibe is pink, tasty, smells amazing read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York

These OVERRATED COOKIES are GOOOD to me. The chocolate chip cookie and the strawberry cookies are always on the on the menu. You can also download the app to order ahead or see the menu or weekly drops. The service was top tier They were helpful, being it was our first being at Crumbl Place is brand new, so clean and operable, and inviting, despite it do look like a cookie factory. read more

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Crumbl cookies just isn't for me it seems. They're not terrible, but they are very sweet and depending on your preference for texture, a little undercooked. Despite their name, the cookies are not quite crumbly, but rather, soft and chewy which can be satisfying in their own right, with a little slightly undercooked center. The sweetness was off the charts for most of the flavors, including the oatmeal maple, dulce de leche and birthday cake esp due to the intensity of the frosting. The best was the one without frosting - chocolate chip. However, there are many other preferred chocolate chip cookies in the city. I wouldn't recommend Crumbl overall, but I think this business caters more towards the up to 25 yo range. I would say that it's giving insomnia cookies and chip city had a baby. The service was good though and they seemed very organized. read more

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If you want warm gooey cookies, this is the place to go. I feel like they come straight out of the oven into the hands of customers. The service is fast. The space is small but gets the job done as a take out cookie place. For someone who prefers gooey cookies, I did find this a little too gooey and a little more dense than i would like. It was definitely also too sweet. More of a 3.5 than a 4, but appreciated the service bumping it to a 4. read more

Crumbl - Chelsea - Bakeries Near Me - New York, New York