Excellent service and my order was ready as scheduled ... my favorite is the Blue Monster!

The taste of Dublin brought this store to my attention the other day and I've been seeing a few ads on Facebook I believe that had me curious honestly. First visit was a mental note, they are closed on Sundays lol. Anyways, on my next visit which was in the morning the place was bright, neat and clean. The bakers were friendly and laid back. The ordering system was on a touch pad which is sort of neat but to me being a tad old school, it sometimes lacks the human touch and interaction between people albeit usually a short brief conversation. Anyways I opted for a 4 pack since I couldn't really fathom the thought of getting a $5 cookie lol. So I chose 4 different types and they were very good albeit fairly sweet since I tend to avoid sugars. They were all soft and moist and still soft when I ate the last one the next day. I'll admit I won't be coming on a regular basis here, but since I see they have weekly recipes so I'm thinking they usually have a mixed variety each week roughly, I'm curious to see what other flavors they make and carry. Even the ice cream might be a more deciding factor in me coming over to see how they taste overall. read more

Crumbl - Dublin - Front entrance - Bakeries Near Me - Dublin, California

Cookies are good! Sometimes Delivery will not be mindful when transporting and the toppings can smear on box lid.. other than that they're good! read more

The workers were very nice and the service was very fast and everything tasted amazing

One of the worst customer service I have ever experienced. I walked in the store and saw 2 employees working. They saw me but didn't want to acknowledge me or even asked me, "how can we help you". Left me standing there for a good moment until til I said, is anybody going to help me?" Her response was, you should have stand in the pay line. Mind you, there was no one in the shop but me. What difference does that make if I'm in the paying line or not. They should at least acknowledge the customer and asked how they can help. Not leave customer standing. read more

A piece of foil was baked into the Biscoff cookie. Will not be ordering for this location again. read more

Crumbl - Dublin - Bakeries Near Me - Dublin, California

It's here! The 1% problem of trekking to San Ramon for cookies is over! Nestled in the Fallon shopping center closer to the Chevron and neighbors to Hawaiian Poke, the shop is just enough to fit a small line of people and to show their weekly flavors. Always a hit is the milk chocolate chip. If they come back, anything with cinnamon or snickerdoodle or a lemon or key lime is a family fave. I spend blindly but the cookies are big enough that you can split it in pieces (be a sucker and buy the cookie cutter which divides it into 4). The ice cream is not bad too. This always makes a thoughtful gift or a treat too read more

Great flavors, super service, awesome cookies! These cookies are SO good... I love catching them when they're just coming out of the oven- mmmmmm.... warm milk chocolate chip cookies! read more

Cookies great -- staff are dumb. I bought 6 cookies... but wanted to give 4 as a gift and eat the other two. So, I asked that the 4 be placed in a box and then just hand me the other two cookies. Was met with "we can't just hand you the cookies - we need to charge you $.25c for each box that we give you a cookie in. I just spent $25 FREAKING DOLLARS on 6 cookies and you can't place them in a napkin and then it over the counter???? Lousy customer service. Lots of dessert options out there that are much more affordable. read more

So delicious! The chilled cookies are always so good! Highly recommend! Perfect gift for people

i don't like doing business here when you walk in and you are African-American, they treat you different they don't speak at all and one guy just threw my cookies on the table he was so rude it did not make sense to me ... I can stand this place at all all. The people who work at the Dublin one sucks... I will never go buy cookies just because how me and my kids was treated...people always do some evil stuff when you are black .. I was wait for my kids cookies and I notice when another person that was not black they was super nice too them .... They don't like black peopl be careful and safe read more

OMG I am so in love with these cookies. They are so scrumptious soft some warm. Every week they have different flavors and/or themes. Please check them out whether online or in person at your nearby CRUMBL. If you love sweets and cookies I promise you'll love them. read more

I was a little shocked to move to Dublin from Naperville IL to find a disheveled store that often looks unkept. One of the ordering terminals has been out the entire 3 weeks since I moved here. This store does not meet franchise standards. Employees don't always greet customers. The sign boards don't post pending orders... at least when i've been there. You can only order online for curbside and not pick up as the app just spins and spins when you select the in store pick up item. I was told by an employee to update my app. I've tried this location 3 times .. and it's 3 strikes for me. I'll only order from other locations unless the Dublin location cleans up their act... and their store. read more

Crumble was just ok for me. The menu options were very limited. The cookies were large and weighed about a 1lb each (maybe a little over exaggeration, but they are hefty serving side). The price per cookie was also hefty. Staff was just okay, neither rude or helpful, just there working. I suppose that in and of itself is a plus these days. As far as taste, they good. I know others love and rave about these cookies but I'm pretty neutral. For a just good cookie, limited menu, and ok service, it isn't enough for me to return on any kind of regular basis. If in the area or mood, I "might" drop in again on a whim. read more

Excellent service and super clean. I always enjoy going in and seeing the great selection. Keep up the good work!

Great service! wonderful cookie selection! The store was clean and the staff was friendly read more

This review is about the customer experience at this location with the manager (a gal whose name I can't remember). My son told me he saw a cool promotion where Crumbl gives you a free cookie on your birthday; he thought it would be fun to take me there on my birthday to get one. When we arrived I was instructed to show my app. I had my app and a history of ordering from Crumbl prior; however, I never added my birthday to the profile. Apparently that was enough of a deal breaker to turn away my son and I from receiving a free cookie on my birthday. It's really not about the cookie, I could have bought one or many on the spot but I chose to leave on principle. I didn't like how the situation was handled. The owner of this location should speak to the manager and explain how basic customer service should work. read more

I had heard of Crumbl via word of mouth but didn't realize they had opened one here until I saw a small sign when passing by! This location occupies a spot in Fallon Gateway that was previously a cute ice cream joint named O'Honey (RIP). I was surprised when I popped in because it's a reasonably large room, but Crumbl is using about 80% of it as a bakery with only a very small portion at the front reserved for ordering/waiting. It happened to be a family member's birthday this day so of course I bought a thematically appropriate birthday cake cookie. The ordering experience was quick- I checked out via a tablet and stood around for not more than a minute before someone brought out a warm cookie in a pleasant pink box. The whole experience reminded me a lot of Sprinkles - a cupcake store that's very similarly executed to this. The cookie itself was really good! Texture was great, soft and crumbly but also very buttery and rich, with a hyper-sweet icing on top. It was honestly a bit too much for my taste but I still really enjoyed it. I will say the waiting area could be a bit bigger, as it definitely felt a bit congested hanging around there with a few other parties also waiting for their food. The prices are fair though and the presentation is great, so I can't wait to stop by and try some more flavors! read more

Do NOT order from the Dublin location, you will be seriously disappointed. I ordered a 6-pack of cookies through mobile pick-up, and had to wait 20 MINUTES inside until staff attended to me, even though my order had been ready right as I entered the place. The cookies came out cold and stale, while staff kept dropping items & messing up orders. I was ignored for 20 minutes even when I was in the very front of the pick-up station. In short, very inexperienced staff, and unreasonably long wait time for mediocre product. read more

The service here is great - the staff is very friendly and orders are ready super fast. That being said, I've had multiple experiences at this location where my cookies tasted burnt and were hard/dry. Will be going to a different location if I want Crumbl in the future. read more

Got box of 4 cookies from this new place opened couple of weeks ago. The cookies were fresh and of good quality and taste. The price of each cookie was $4. This was a bit on the higher side. Would be good if the target price was $3/ cookie. The price can adjusted by making the fancy box simple. The box can be an option and if paid extra the customer can get it. If not they cookie can be wrapped in a simple wax paper cover. read more

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Decided to check out the newly open Crumbl cookies out here in Dublin. It seems a lot of these stores have been popping up lately so I wanted to see what the mass expansion is all about and if it was worth my time. My barometer for a good cookie is the OG chocolate chip. If you can't do a simple chocolate chip good you may not be able to do any cookie well. And I have to say it was decent. Nothing to write home about but decent. But in my opinion their true strength may lie in the specialty cookies. Well that is if you want a sugar rush. I had the warm lemon crinkle cookie and it was tasty enough to send me back for another one. I also tried the buttermilk pancake and snickerdoodle and they did not disappoint. This place is making me break the calorie bank for sure. Only downside is I wish they sold the mini cookies individually. All in all I would say Crumbl is a decent cookie place for a sugar rush. The cookies aren't the best compared to a regular cookie but with the addition of frosting etc. it does enhance the flavor. Warning this place can be extremely dangerous if you have no will power and only live 1 mile away. I'll definitely be back. But I might have to join a cookie addicts program after this. read more

Located in the Fallon shopping area. No line and service was quick. Friendly staff. Got 3 different types of cookies. Only issue was that our Snickerdoodles were undercooked. I'm not a fan of cookie dough so this was a no for me. Otherwise, hits the spot when craving something sweet. read more

Awesome staff. Awesome Cookies awesome atmosphere best place for dessert read more

Crumbl - Dublin - Bakeries Near Me - Dublin, California

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Amazing cookies!!! Soft, and the flavors are bomb!!!! Will definitely be coming back!!

Today we decided to give this Crumbl store one more chance. it is the last time . Aside from no greeting, slow non- caring service when we were the only people in there, and not showing us the cookies before closing the box, the chocolate chip cookies are like absolute bricks and surely not fresh. I should take them back and demand a refund! This store will not see us again. it is the worst Crumbl location I have been to. read more

Amazing staff, clean and very helpful absolutely love this location one of the best I've been to

Best cookies ever!! Great customer service. They are very quick and efficient. I love their variety and the different flavors are amazing

amazing service, the food /cookie was delicious. and the ambiance was really great and friendly. highly recommend!

Love the cookies. Most are soft, great tasting!!! Easy when ordering delivery or pickup.

Pumpkin pie will forever be my favorite they only have it once a year I make sure I buy one everyday aha man I wish they was open Sundays

The ser vice was great, and the store was clean. However, the cookies were much smaller than cookies I have received previously and didn't fill the box. I emailed the store over a week ago and still haven't received an acknowledgment, apology, or partial refund for the size of the cookies. Needless to say, I will not go back to the Dublin store. read more

Crumbl - Dublin - The cookie on the right is from a couple of months ago that I took out of the freezer for comparison. - Bakeries Near Me - Dublin, California

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Delicious cookies!! My daughters and I really enjoy eating them with milk. I recommend you try each and one of them.

I was in the area for the Alameda County Fair and saw that there's a new Crumbl location in Dublin so I had to check it out. I've only had Crumbl once before and their cookies are pretty good! They switch out their flavors every week. When I went, I got the classic Milk Chocolate Chip, Blueberry Cheesecake, Cookie Butter Ice Cream, and Rocky Road cookies. My faves were the chocolate chip and Blueberry Cheesecake flavors! I wish there was a Crumbl location closer to the city or the peninsula because I would go all the time! read more

Crumbl - Dublin - Cookie butter ice cream, rocky road, milk chocolate chip, and blueberry cheesecake cookies - Bakeries Near Me - Dublin, California

Sweet baby Jesus, these are AMAZING! I didnt even know about this place until I returned to work from a leave and a colleague of mine just had to get me to try... yall, they are the best cookies. I dont even care for cookies that much, but these right here, they make you wanna slap someone they are so good. And the flavor , so cool. Buttermilk pancake is the best cookie ive ever had. And I love how they have feature flavors every week (but my heart belongs to the pancake one for sure.) Plus they are huge! And the oatmeal was so good too. My hubby despises oatmeal cookies and even he wanted more. read more

Crumbl - Dublin - Chocolate chip, blueberry lemon, oatmeal, buttermilk pancake, and orange creamcicle. Yum! - Bakeries Near Me - Dublin, California

Cookies 5 stars Cookie elf's 5 stars We are lucky to have another crumble store in the area so we don't have to trek to San Ramon. Go do yourself a favor and grab a cookie. They are worth the hype and more. The rotating menu is a diet killer but so cool to try something new week in and week out. read more

Amazing choices every week. Great service and presentation. Always use the app as the rewards add up quickly!

Best cookies! Jammy heart was my favorite. The cookies never disappoint! And the flavors unique

Love these cookies! They are the best! Pink sugar is my favorite but most of the ones I've tried are great!

The cookies are beyond this world so yummy and warm. The service is great very friendly and fast. Hardly any wait time.