I don't tend to write reviews very often, but I felt I owe this review to the team at Crummack Huseby as well as the Architecture Committee for the West Irvine Association. Crummack Huseby is the Management Company for our HOA. I had submitted an Architectural Application to have some landscaping as well as exterior painting done. After several weeks, they reported an issue with our landscape plan and had asked us to re-submit the application. I was in a time crunch to complete the work before my kids' upcoming spring break and being the impatient type, I may have mis-directed my anger and frustrations at them. The team at Crummack Huseby (Melissa, Brittany and Dana) stepped up to the plate to help resolve my issues. Melissa personally offered to make contact with my contractor to get all the needed/missing information in place. She then helped schedule a special meeting with the Architectural Committee to review my application again. This all happened within days, which does not happen very often with a HOA. The Architectural Committee members spent hours reviewing the application as well as called up my contractor with questions they had. The application was approved. I sincerely believe that both the team at Crummack Huseby and the West Irvine Architecture Committee went out of their way to help get a speedy approval for me and I wanted to convey an appreciation for their efforts. read more

Thank you Samantha at Crummack Huseby! As a Realtor, I come in contact with HOA's on a regular basis during the course of a transaction... The staff here was different than my typical experience with an HOA... They were very courteous and genuinely wanted to be helpful in any way they could be. In fact, their greeting includes, "how can I help you". Samantha did everything she promised and did it with a smile and with a solution oriented attitude! Thank you! read more

We are relatively new clients of Crummack Huseby (moved in to the their Palisades community in Yorba Linda). My wife and I have been incredibly happy with the wonderful service we have received from Kayla McLemore. She has been extremely responsive to our initial questions and requests. We couldn't be more pleased with Kayla's commitment to providing wonderful service. Thank you Kayla! read more

Crummack Huseby has been a quality management company for us. It is always a challenge with HOA community's and how to balance customer service and the needs of the individual residences with what needs to be managed. Most of our communique has been with Architectural Coordinator, Melissa Luther. She has been wonderful in communicating with us. She made us feel welcome in our new home starting March of this year (2015). Having 18 years experience in my previous career of property management, I can recommend this company. read more

Melissa Luther could not have been any more helpful. I ran into several challenges with my rear yard landscaping, which caused several delays. Melissa's reassurance and thoughtfulness helped get me through what turned out to be somewhat of a difficult process. She is a true definition of customer service, one that is somewhat rare in property management based on my experiences with other management companies. Her assistance was very much appreciated! read more

In my experience, Crummack Huseby is one of the best management companies around! I don't think I could think of a complaint if I tried. Our property manager, Danielle, has been diligent, quick to respond, & proactive. She is a great asset to the CH team. Thank you, Danielle! read more

Day 115 under Crummack Huseby property management for our HOA and about as many letters. I know where all of our HOA dues are going now. I used to think someone on the board was embezzling our outrageously high (for no amenities) dues, but I now I realize it's all going to stamps. I've been a homeowner in my HOA for many years and have gone through several property management companies, this is by far the worst. And that's something when considering the first property management company used to send letters (monthly) for trash can violations and actually measure the length of the blades of your grass then send you letters about it being too long. Once that company's contract was ended with our HOA we've had no issues. Then Jan 2018 those in our HOA unwittingly (and not by choice) entered the Monopoly-like games of Crummack Huseby, because the harassment never ends and the fines keep piling up. What my previous property management company and HOA board (still with current members) considered closed, Crummack Huseby has decided to revisit, I think because they get to use more stamps that way. From their website: "to create an open dialogue with communities, to focus on the core of a community, and to customize management styles to suit what's best for that particular community. "I teach our team members to work with the board, but more importantly, to seek and embrace the heartbeat and attitude of the communities they serve." I call BS. I tried to have a dialogue but apparently Marie Hertrick's phone doesn't have a ringer because she never picks up the phone. Is she also busy stamping letters? The attitude of my community, by the many neighbors I have spoken to, is "stop the harassment." Can you embrace that Crummack Huseby? I promise you can still send me letters about daily cat facts if you just need to stamp something... read more

Crummack Huseby does an excellent job in managing the Bellafina, estate's. Cheryl Downs is very professional and adequately handles all situations as property manager she's very proficient and a countable. As residential owner were very satisfied with the property management. read more

Crummack Huseby has been great for our community in my opinion. Our HOA seems well managed from my perspective and Jessica has been responsive to my questions and concerns. Thank you for making sure our neighborhood stays clean! read more

Christine, the association manager for Meadow Creek at Crummack Huseby was extremely helpful to me whenever I called. We had a stricky problem when a neighbor refuse to let us enter their back yard to tent our house for termite. She was so helpful to get it resolved including bringing it up with the board, talk to the neighbor on our behalf, etc. Thanks again Christine :) read more

I've been working with Crummack for over a year now and they are always very responsive and kind and courteous throughout the process. You can always call the office or email and get a quick reply with the answers to your questions. High five to people that CARE! read more

Crummack Huseby is one of the best management companies around! All of the mangers I have dealt with have been nothing but professional, extremely helpful and responsive with all correspondence. Most recently Danielle Aimer has been the biggest help being proactive and providing great solutions for current projects. read more

Our community is becoming more and more beautiful because it's keeping improving in appearance, like the house outwall, garge door and the asphalt pathways. Thanks to the management and services of Crummack Huseby and the community manager Jessica Roberson. Recently, through good communication, she's helping us solve the vine mesh issue with the Board. We also learned some regulations and ideas of maintaining and enhancing the living enviroment of the our community. A great job done. read more

kiele responded quickly and helped me out of my transponder installation issue. good job.

I am the owner of two rental properties in the Tustin Legacy neighborhood , I have recently had the total pleasure of dealing with Crummack Huseby. I submitted two landscaping and hard scaping applications, they were extremely helpful, courteous and professional, their processing time was exceptionally quick and in less than 15 working days I was granted approvals. I enjoyed dealing with their Architectural Director Melissa. She was totally professional, informative and efficient. I will surely recommend Crummack Huseby to the board of my Newport Coast community during the next election cycle. Tamer J read more

Desiree and Adrianna at Crummack Huseby went above and beyond to help us with an issue as a new homeowner. We appreciated there extra effort for us. read more

I do not like posting reviews. If I could give them less than a one star I would. They do not return telephone calls. They do not return emails. I have a lot of emails that go unreturned. Customer service is horrible- as they are rude and if they don't have the answer they just don't respond. I tried to resolve this matter with the HOA and not one of them including the owner chose to meet me half way. I have emails to prove it. This is what I'm going to tell all the homeowners- if you don't have it it writing, when an employee who never responds, leaves the company, and tells you one thing, it doesn't exists. In fact none of your conversations exists. I suggest putting it in writing. Why waste your time and health over a situation that you are not going to benefit you?I have had terrible headaches, can't sleep over this matter because the company chooses not to care. The homeowners found out the employee left the company was months after she left and through other homeowners. We just kept sending emails and there was no response. read more

The Worst HOA Company ever. We live in Baker Ranch and are paying $340 a month to HOA to be treated with lies, ignorance, insults and irresponsibly. There is a hill adjacent to or home that does not have drainage installed properly and all the water flows from the hill to our yard and home. The issue was there before we closed our home in May 2018 but it was kept hidden from us by Shea homes and HOA. We found out about that on our own in August 2018 and raised it up and since then, we have been running after this and no action has been taken to fix the issue. Our plants have all died, our yard walls are damaged, ground concretes are damaged, tiles inside the home are cracking, there is mold on the outside walls and so much more. During the whole time of construction and after closing our home, we had to work for free for Shea homes and HOA as civil engineers and project managers as they failed to do their job and we found several huge defects and errors inside our home and outside that their project managers didn't catch. The hill and yard issue has been going on for so long and nothing has been done. When HOA wants something done, you usually get a very short time and you will be charged immediately with heavy penalties and fines but when it comes to them doing their job, they take their sweet long time doing nothing, harassing your homeowners rights, disrespecting you, insulting your intelligence by forcing their unprofessional irrelevant opinions and abusing your patience. Last week we sent another email following up on the issue and while we did not receive any response on that email, today we saw management taking photos of "inside our yard and home" without our permission (our walls are short with a fence on them) and they were taking photos without our permission. When I raised this, I was told that they are allowed to take photos of inside our yards and when I asked Jamie (director of Crummack) to send me where this is documented, she responded by saying that it is not documented anywhere!!! So beware that big brother is taking photos of inside your homes and yards whenever they want eventhough that is illegal and not documented in the disclosures. Also Rebecca who is Rowe-Court rep. has always been very ignorant. We raised to her attention that the cleaners do not clean outside of our home and also they push dirt and debris to our front porch and all we have heard from her has been ignorance or childish excuses. Today we raised one more time about the same pile of dirt which has been pushed by cleaners to our doorstep and not been cleaned for several months and we were told that it is not HOA responsibility to clean!!! (while it is documented in the HOA binder that it is their responsibility to clean and maintain outside of the homes). So we were told that homeowners must clean outside their homes!!! So be ready to pay them $340 a month and be treated unprofessionally with lies and childish excuses AND work for free for HOA doing their job while they fail to do what we pay them for. Super disappointed by their very poor performance, super low ethics, continuous lies and harassment of our rights and easily breaking their own rules. read more

Kelly MacInnis has been incredible to work with. She guided me with answering all of my questions pertaining to submittal of my yard application. My first set of plans were denied, but Kelly sat down with me anytime I requested, researched all answers to my questions, and worked diligently with me to be sure my re-submittal of plans were approved. She was always quick to respond to any emails I sent and kept me updated throughout the entire submittal process. It is so refreshing to work with someone who actually does their job in a timely matter. read more

CH is by far one of the most customer oriented property management companies out there. I have had the pleasure of working with both Sandy Huseby and Margo Crummack for more than 8 years. Their combined experience and depth of knowledge benefits their boards, homeowners, vendors and employees. They have impressively hired and mentored a team that provides a level of service that is customized to their clients needs. As they have continued to grow organically where others are growing through Mergers & Acquisitions, they stay true to their core values to provide a level of service second to none. They have gone through some growing pains over the last year and are not perfect but have responded by taking the time to hire right and invest in training and development for their teams to carry the values that their company was founded on. Their rigorous hiring practices and development of teams shows in the high level of service you can expect to consistently receive. Cymoni Mason is just one of many standout employees that will provide the level of care and customer service you can expect from CH. read more

Crummack Huseby manages our association in Portola Hills. They keep the community in great condition, proactively update landscape and send out newsletters to let us know what is going on in our community. We could not be happier! read more

I have been working with Kelli MacInnis and she was amazing! Quick to respond to every email I sent, efficient , she followed thru with everything she said she would , friendly and informative. Our experience was smooth which at first we didn't think it would be but Kelli made all the difference in the world! We appreciate the hard work. read more

5 months and multiple requests to correct a minor issue on my statement that is still unresolved. Unless you're on the board, forget about getting any help. read more

Great Mgmt company to work with. We have seen consistent growth in their company and great care for the employees and accounts that they manage. For us, it has been a pleasure to work with this team that lives it's company values through the work that they do. Truly a passionate organization. read more

I had originally wrote a review that wasn't too pleasant and quite skipping regarding this company. Since I wrote this review I really determined that they are doing the best they can for our community. Though some members of the board may not see Ida I with the community, the property managers are actually trying to do the best they can to make sure that they give the impact of the Board of Directors to make sure that the community moves forward. The last couple of years with the board members in place has not been the most pleasant for our neighborhood, but Jamie specifically has done her best to help the community understand the changes that are taking place and advise the board of members that their decisions may not exactly be in line with the rest of the community. I'm actually enjoying working with this company and if I ever become part of the board will continue to keep their contract, because they've done nothing but right by me. read more

For the short while that I have known Margo Crummack, I have found her to be inspirational and refreshing, regarding all things Community Management. Her perspective, professionalism, eagerness to serve, and her credo of "do the right thing" are all wonderful attributes that have guided her to become the incredible business woman she is today. Crummack Huseby focuses on building relationships with developers, builders, Boards of Directors, homeowners, etc. Margo is always willing to share her knowledge with those who need guidance, and in her efforts, she is constantly improving this industry on a whole. You can't go wrong with having her in your corner! read more

We are very pleased with our HOA and especially Melissa Luther. We had questions about our backyard plans and emailed Melissa. She responded quickly and was very informative, helpful, professional, friendly and nice. We are very happy with them. Our last HOA was terrible and it's soooo nice to have a good HOA :) read more

I am so thankful for the outstanding customer service that Kelly MacInnis provided to us. It was a pleasure working with her!!!

I'm a contractor that works with CH and I must say everyone I come in contact with in every department is extremely professional, helpful and cheerful. Jamie and Sarah are truly amazing! They are first class all the way. Very quick in response time and their managed properties are meticulously taken care of. It's a pleasure working together with this wonderful company. read more

This is by far the worst company I've ever dealt with. Dana Davidson is extremely incompetent. She doesn't respond to emails nor phone calls. She's unable to respond to and handle the easiest tasks. I imagine she just sits there and gets paid. I have no idea what these people do in their office all day because no calls or emails get returned. If there are HOA violations, they don't handle it. Pretty much your neighbors can violate every single rules within the community and Dana won't handle anything because she's too lazy and incompetent. read more

This is a new HOA for me. I would like to say Kelly MacInnus is absolutely the best HOA representative I have had the pleasure of dealing with since owning homes in Irvine for 22 years. She is responsive, professional, helpful and has an incredible amount of emotional intelligence, which is not very common. If she doesn't have an answer, she never just says call someone else. If you email her you actually get a response in a very timely fashion. We can all agree that there are some definite high maintenance owners, but I have watched how Kelly communicates while waiting in office and that is where her high EQ comes in to play. She is truly a pleasure to deal with. Jay read more

This is a terrible management company. They pick on petty items they call violations to assess huge fines on the residents to increase the monthly income, I guess. They also encourage residents to spy on other residents and report any violations to the board so they could slap fines on as many residents as possible. I have spoken to a few other residents and they are also unhappy about this situation. read more

I've had several wonderful experiences dealing with Crummack Huseby recently, especially when speaking with Melissa Luther. When I explained my situation to her, she was more than happy to help. She went through appropriate channels and was able to retrieve my approval the following day. I couldn't have dreamed of better service. Thank you Melissa for being so warm, courteous and prompt with all your responses. You were an absolute pleasure to deal with. read more

I'v living in this area with a very cooperative property management. I'v never face any bad experience with them, they are always helpful and responsible. I really appreciate living in such area with such property management. read more

Everybody including the receptionist is rude. They are in ppl business and need to learn to connect with ppl, not cut them off. I've talked to two employees so far, and the attitude is the same, and reading other reviews I'm not looking forward to more problems with this company as a new homeowner. They just site the process and talk to the homeowner like they are the bosses. When the attitude of the company is this way, you got to think what is coming down from the management for the employees to behave this way. read more

I have been a resident at the Palazzo community for almost 3 years now. Crummack has been our property management company since I bought my condo. Courtney Chastain was originally managing our property and she did a superb job while she was here, and slowly our property transitioned over to Danielle Aimer. Danielle has been an absolute wonderful asset to our community thus far! I have witnessed Danielle deal with some very difficult residents who were mean and nasty to her for no reason and she has always remained professional, calm and collected. Danielle has worked hard (even while she was not on the clock) to prove her dedication and desire to improve our community and her hard work has really paid off for the Palazzo, thus far. Danielle strives to get things done THE RIGHT AND LEGAL WAY and stays on top of issues and complaints and makes sure things are really getting done. We are extremely happy with how Crummack (Danielle and Courtney) has managed our property and if we ever moved, we would be proud to move to another community that Crummack represents/manages. Thank you for your hard work, Danielle! You have been a trooper and our community really appreciates you looking out for our best interests. read more

This review is a big thank you to the managing team for the community association, especially Jamie Bolduc, for all the attention and prompt responses to all our questions and concerns. Always very kind and attentive, Jamie replies to every email super fast and shows interest and care with all our concerns. Me and my husband are very thankful for your great service. Five stars. The community is very well taken care of and I love the fact that we have a 24h emergency line to call for any special need. read more

Greatest property management company to have on your team. Have worked with them for over 4 years and have nothing but fantastic things to say about them and my communities personal liason Cheryl Downs. She's an amazing assets to my community's HOA. She's always quick to address issues, proactive in her management of situation and a wealth of insight. Thanks for making us feel like the management of our community is a top priority. read more

I want express my gratitude toward all the people at Crummack Huseby that I have had the pleasure to interact with both as a resident and as an HOA board member. Their employees are courteous and professional. Our current property manager Cheryl has been such a champion for our board and our community, and all her knowledge and guidance is greatly appreciated. When issues arise, their response to remedy it is top notch. They provide cost effective solutions to all the issues that may arise, make sure our community is pristine and well taken care of and provide the support to make sure vendors provide the service they promised. Thank you! read more

I work in the HOA world on the vendor side of things, I just wanted to give a shout out to Crummack Huseby for being a great company to work with. If you are looking for a management company, I would highly recommend the CH team. They are responsive, professional, and kind! read more