The jacuzzi in the community is constantly broken and unclean. Crummack-Huseby responds by saying they won't respond to the tenants?

More and more neighbors including myself are experiencing severe delays and often lack of response. The response is because of COVID, however, I have expressed to them that this has been the case long before it. To be fair, they are professional and nice when you actually get through. Almost every neighbor I have spoke with seems frustrated with their lack of communication. If this persists, we'll need to eventually attend the board meetings and pressure the board to switch property management. Really hope they do make drastic improvements with communication. read more

Melissa Luther from the association has truly been a wonderful person to work with throughout a few projects we've done. She is timely in getting back to my emails, and is always willing to help answer questions and solve problems. We recently did a backyard remodel and the contractor didn't follow the plans 100% to spec (a pole was added to the wrong place). Melissa helped me navigate the process and helped me get an appeal in place to resolve the issue. I know associations have a bad rap, but based on my experience with Melissa, she has been great. read more

Crummack Huseby is a great HOA company, I have a very good experience with their management team especially Michael & Katie, they always respond in timely manner and answer questions and resolve our issues. Crummack Huseby is the best HOA i ever met. read more

Kiele is the best!!! I had inadvertently violated a very very serious HOA violation and she worked to make sure I wasn't fined or given any other harsh punishments that apparently the HOA could've done for me for being in violation. She took the time to walk me through the steps and get me out of this extremely serious situation. Thanks so much Kiele for helping me out of this and making sure I was clear on what to do for now and the future!!! read more

I need the get the remote to the front gate, plus register a vehicle for overnight parking in the community. However, I and my wife had been calling and emailing numerous times someone name Rachel in the past few days, but she would never pick up the call or reply to the email. This is ridiculous. I really need these matters to be taken care of ASAP! read more

Wanted to give a huge shout out to Airica Sento. Truly appreciate her prompt response and patience with me and with the rest of the residents at Bixby Green. Don't ever leave us. : ) read more

I have worked with many property management companies the past few years, 4 to be exact as we have a complicated HOA, Reading some of the comments below made me write this review. First Sandi, our current property manager Has been nothing but efficient, positive, and extremely helpful both to myself and a few of my neighbors! We have a unique HOA. When things get complicated or there is an issue that needs attention, Margo, the Owner reaches out to solve any and all problems. We have more complications then the average HOA (too much to comment in a review). I strongly recommend Crumack Huseby for any HOA looking for improvement. read more

Nothing our community can do, we are stuck with them! We are a new build community in Temecula. The builder, Lennar, choose Crummack Huseby (CH) and arranged it so that Lennar always has a majority position on the board until construction of the neighborhood is complete. Construction has been going on for four years with no end in sight. So the homeowners have no say in the management company, which means CH is only accountable to the builder. And the corporate builder couldn't care less about the homeowners after the sale has closed. Lennar cut corners in the common area irrigation systems, setting it up so that homeowners water lines would have to irrigate some of the common areas near the homes. It's a horrible arrangement: The HOA rules state that CH is supposed to maintain these areas but the homeowners must water them. So what happens? CH doesn't do maintenance, never replants anything, and then claims the problem is that the homeowner is not irrigating. There are huge areas of dead plants in common areas throughout the neighborhood. According Crummack Huseby all of this is homeowners' fault. They claim that a significant portion of the neighborhood is not providing adequate irrigation - even though everything that is in the homeowner's yard, on the same irrigation circuit, is doing fine. Somehow it's only the Crummack Huseby plants that go thirsty. The result is that the neighborhood looks like crap, CH blames homeowners, fines them and gets an extra revenue stream as a reward for creating one of the ugliest neighborhoods in our city. I have to hand it to Margo and Sandra, they figured out a way to not do their job, blame someone else, and then get paid extra for their failures. Sure it's sleazy, but it is clever! But maybe my poor review isn't accurate. If you are a mega corporation home builder looking for a partner that can squeeze some more revenue from buyers for years after the sale, than Crummack Huseby is perfect for the job. But if you are a homeowner looking to live your life in a reasonably well-maintained neighborhood without constantly being harassed by a Kafkaesque bureaucracy... well tough luck. read more

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I am not a big reviewer, however my recent contact with Crummack Huseby deserves recognition. Omar Almandili was my point of contact, He was nothing short of professional In every way. Omar assisted me with my request and promptly resolved my issue. I have dealt with Crummack Huseby for the past few years and they have always been responsive and professional. Never had an issue as a matter of fact. I want to personally Thank Omar and his staff, as I feel they went out of their way to make sure I was taken care of. 5 stars guys, great job! read more

Have always found them to be very responsive and receptive to feedback. Have 24 hour emergency number when office closed and web portal to communicate maintenance issues or requests. Staff very professional and patient with homeowners. read more

I have been working with Crummack Huseby for many years and have found them to be wonderful to work with. I have nothing but good things to say about them and would recommend them to anyone who asked. They are very professional and responsive to my needs. RM read more

Customer service is great. Had a quick response time in regards to a maintenance request. I would recommend them to others!

I love every event at our community! Thank you Andrea and everyone else that working so hard to give us the best fun time! I'm definitely LOVE where we live read more

Our community Manager Ms Airica Santo is listen to our requests and follows true with a best solution as quickly as possible!! We owners are satisfied with our HOA Crummack Huseby continuous care to keep our community in a beautiful and good shape read more

Kiele has been super responsive and helpful!!! I really appreciate knowing that if there is an issue, I have someone who is reliable and I can depend on. read more

We are very pleased with the help provided by Kelli Davidson of Crummack Huseby. She offered guidance with association processes for our front yard landscape project over the past 6 months. She provided updates and asked for our input. It's so nice to have a connection and not feel like you're getting the run around. read more

Crummack Huseby - Property Management Near Me - Lake Forest, California

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We have been living in the community for about 3 years now and I must say it has been the worst HOA community experience this far. We are at a breaking point where we are engaging different HOA attorneys to communicate with the HOA directly. VERY RUDE, UNRESPONSIVE, UNPROFESSIONAL, & has been making our lives miserable. I will advise anyone who wants to purchase a home in this community to think twice and definitely read all these reviews. read more

Worst HOA!! They inconsistently enforce their own property rules. Homeowners aren't properly challenged to maintain their properties. The owners of this HOA are NOT properly involved in making this community better. Finally fired the property maintenance company after 5-6 years of poor performance but don't hold homeowners accountable to follow rules and manage their own properties. read more

I can relate to pretty much what other 1 or 2 star reviews say here on Yelp. I had not so great experience myself. I understand HOA's have the responsibility to keep the community clean and similar-looking etc, but I got a notice for installing a small solar light in the yard that you won't even see unless you are in the yard and need $100 architectural review for stupid $15 light. I guess HOA's use no common-sense, they just have to follow whatever is in the book. We had plants in front of our home died for 4 months and I opened tickets on their portal and they vanish after a week and nothing changes with plants, they can take their sweet time to fix things, but we get 15 days to fix things after receiving the letters. Very few people not parking cars in garage ended up enforcing this on all residents to send pictures, why not deal with specific residents and enforce it on everyone, because they can. read more

Michael Hayes is our community manager. I contacted him with an HOA issue and he was extremely helpful in resolving it. He kept in touch and updated me on progress so I would know the issue was being worked on. I'm appreciative for his help and willingness to assist. read more

The worst. I feel like they're picking on us literally every week something new with the most bizarre things. We're looking for a new home because of them. Very unfortunate because we love baker ranch. read more

I've had some challenges working with this HOA office in the past but after having worked with Noor Almandili I think things are running much smoother these days so thanks Noor for your great effort. read more

Impossible to reach the company. Call and it will got to VM. Emails no response. High HOA fee and no service at all. Don't understand why they will do paving so often even the ground looks perfect. After they redid the paving actually it was worse than before. read more

Just wanna say the staff at baker ranch community is amazing! Always professional, accomodating and helpful. I have spoken to staff members Andrea, Rob, Chelsea amd Mike. They are all very nice, helpful in answering all my questions. Thank you guys for being great! read more

Andrea did an amazing job putting our most recent event together. She always does a great job with every event. What I like most about her is her ability to execute everything so efficiently. She's also super open minded to change and trying new things. We love Andrea!! read more

Called multiple times, left msgs for rep that is supposed to be handling the community i live in. It has been a week now and no one has called back yet. Now you can't even get an operator to answer the call, the prompt asks you to leave a message by far the worst management company I've had to deal with read more

Crummack is a top notch HOA management company. We often work together. The manager that I often work with is Melissa Yuran. She has very good work ethics and attends all the community needs very fast. Her unique style makes it a lot easier for all. I have worked with a lot of HOA managers, and it is extremely rare to find people as dedicated and talented as Melissa. I am thankful for all her work, and the human side that she has in her dealings with people. read more

This HOA company is absolutely the WORST! Moving to Newport Beach from Irvine is an absolute mistake, having to deal with this company. HOA in Irvine was 5 star compares to this one and they were just okay but they did return emails and someone could actually answered my inquiry if any. This company only collects money. Nobody replied to my emails. I left so many phone messages to Airica Sento and she never once returned my calls. For those that are thinking about moving into this community, ask first about the HOA company that you need to deal with. Walk away when you find out that your community is managed by this company. It's like they're doing us a favor for managing this community and we need to beg for their assistance. read more

Michael Hayes is amazing! Always fast and efficient to answer my questions and solve my problems. We are new to the HOA community and he has made it a great experience so far! read more

I have no clue what is going on with this company but people are not doing their job. I can never get a hold of our property manager and it is very irritating that no work is getting done. Even with multiple requests, issues have not been taken care of. I had to email 3 different people within the company in order to get any response back. Our community has been using Crummack Huseby for at least 6 years now and the experience with this company has been going down hill. I don't understand how it took them over a year to address janitorial issues we had. Why is it that the only way I can get any response from this company is to complain through our HOA board members or by contacting senior manager that is not even our property manager? Their customer service is unacceptable. Very unhappy with their job or should I say the job that they are not doing. read more

HOA is a joke. You have to pay extra fees for everything. In the process of trying to get our backyard landscaping "APPROVED" (which cost us $120 for them to "REVIEW" it + they take 30 DAYS to respond each time). What a joke + money grab. At this rate, out backyard will never get complete. Super frustrating. Would not recommend this community at all. read more

This is our property management company for Upland Central and it seems like it is an organization that is always working for continual improvement to be better. In layman terms, it is doing a lot of "on the job" training to see what systems and processes work best and will figure it out and seems to be getting better. The glue for us at least is Jessica Robertson who does Yeoman duty and works at warped speed to make the customer happy. She has been pro active , responsive, fastidious in her approach and seems to understand what others before her failed at which includes simple return of emails and calls! She also understands the vendors who have taken advantage of situations that they were entrusted to and have taken their own liberties which are peeves of the homeowners. read more

The absolute WORST property management company we've ever had the DISPLEASURE to have to deal with continuously! Their employee Robert Spencer is supposed to be the "manager" for our community in Mission Viejo called Eastbrook. He has NEVER once returned a single one of my phone calls. Their manager Marie Hartrick similarly promised a call that NEVER came. We went through a remodel of the entire house inside and out - and Robert returned every phone call from our System Pavers contractor - but none of mine. This management company has also promised to replace our common area tree - IN WRITING - well over a year ago - and that remains undone. The reasons are ridiculous and have been proven to be untrue (even from the utility companies they called Dig Alert in an attempt to avoid doing their job - which is to maintain the common area and all its plants/trees). I wouldn't recommend them to my worst enemy on Earth! read more

This company has been somewhat understanding of homeowners with homeschooled children amid the pandemic, which is why I am giving them one star. However I have concerns that this HOA outright perpetuates racist practices and ignores such complaints when they're brought up. In my neighborhood, I've noticed BIPOC families become targets of unequal treatment. I'm adding to my previous review and would like to say, Margo, I have reached out to your company in the past. I believe it was either you or Sandra that I asked to speak to. The conversation went nowhere and what I had to say seemed like it didn't matter because I was just told "be the better person." I was left sobbing after the conversation ended and will never forget how bad I felt. read more

I'm a contractor and my past experiences were usually not that great with HOAs. Usually takes forever to get responses of any kind. Getting plans approved wasn't fun at all. But working with Melissa @ CH was a very pleasant experience. She changed my point of view towards HOAs completely. She was very responsive and informative. Got the project plan approved and project finished with completion notice in hands of my client in no time. Happy client Happy contractor. Keep up the great work! Thanks once again! read more

Requested HOA number for Sol y mar , the lady told me they don't service that community with an attitude and when I asked her for any sort of direction to find the number for the HOA she said she'll put me on hold and then deliberately hung up, terrible customer service and rude just overall definitely don't recommend their service, and don't listen to the owner she lies about all the reviews and resolutions read more

Cymoni at Crummack Huseby has been a pleasure to work with. She has been extremely communicative and very timely in her responses. I appreciate the fact that when I call her-she picks up the phone with time to advise me on the spot. In addition to great initial communication, she is also fantastic at following up with/and resolving the issue. Should my husband and I need to address any other issues that may arise from now on I feel very comfortable contacting Cymoni to help us. read more

C-H misled our HOA Board on a side-yard fence issue.; I complained and they sent in their legal team to support their position. Neither appeared to have read our CCR's, Rules/Regs, etc. I submitted a copy of my recent property survey and the exact CCR wording mandating each property owner must maintain their fence. I had submitted an application to replace my fence (wood to vinyl) which they denied for 5 months, saying my neighbor had to give her approval. Untrue! Even our ARC committee was confused with this decision. (Neighbor's tree pushed wooden fence over.) I hired a real estate attorney ($$$) who supported my already submitted documentation. CR then gave permission for my fence replacement. All unnecessary, unprofessional and added tension to a volatile neighbor situation. I agree with prior comments about lack of response and ill-prepared staff. read more

This is our property management company and I live in a small new community that requires very little maintenance. The landscapers and gardeners are always very friendly and they even put up holiday lights on our gate least year. I also like how they stop leaf blowing when people walk by (totally courteous) and cut the vines that creep up our front wall without me even asking However, other than the gardeners, the people who "manage" our property are nowhere to be seen. I paid HOA dues like a good homeowner and I didn't really think of what my $ was going toward. Then, I actually needed assistance from Crummack Huseby and they didn't reply to me for months. I have had a light cover missing in front of my garage since May. I have called the previous community manager, sent an email to the current manager, sent an email to some random person who was a contact on a company flyer, left two work orders on their website, and while doing this left three ways to reach me: phone / email and my husband's email. I thought that waiting since May is pretty damn patient. However, when they decided the fix my issue in September, it appeared that all they did was take the light cover from MY NEIGHBOR right next to me. So now, I have a light cover, but my neighbor does not. Pretty messed up right? I emailed them and all they said was, "well, that is odd. I don't know why they would do that." No follow-up or anything. How lazy!?! Note that the one other time I had to contact them was when they gave us an undeserved late fee. Luckily, they took the charge off our bill. Also, they use a towing company that tows vehicles not on our "safe list" without batting an eye, but somehow they can't properly replace a light cover. And a work order takes 4 months to complete! This laziness and disregard for customers who pay for their service is disappointing. read more

Crummack Huseby - May 2014 - Property Management Near Me - Lake Forest, California

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