Agree, they are Not a good property management company. My community uses them and it seems the only people who want them are our board members. We have one of their employees that work in our community, she is nice but doesn't do much or is not very knowledgeable. She makes around $60,000! This company wanted her to have an IPad to use so she asked our board members to buy it! She wanted this woman to have expensive business cards, guess who paid for it? Our community! Shouldn't "her" company pay? It seems like a few board members are close to her and will do anything for her. I often attend the meetings and so many owners are disturbed that the board continues to work with her and her management company. She has no idea how many people want to sign up with a new management company. Curious about the review stating that they live in the Northpark community and have never seen anyone from Crummack "harass" a person. I never stated anyone was "harassed." I also never stated what community I live in......interesting statement they made.....It makes me wonder if this reviewer works s associated with this company in some manner. They also went on to say it is often "board members who set the tone for the implementation of the rules/fines etc." Yes, this is true, I've never had an issue with that nor did I bring it up as an issue in this review nor did any of the other reviewers. This reviewer shared how awful another property management company named Merit was. Out of curiosity I read the review they left for Merit, all I can say is....I wonder about this person. In that review they wrote, and I quote "They also tried to fine her for her Chinese tenants leaving their shoes outside the front door! These people are unethical, racist, and operate illegally." Racist? Unethical? All for leaving their shoes outside by the front door? W O W, quite the statement. My community is basically Asian and many of us leave our shoes outside before coming in. Yet, if I lived in a community which did not allow this, I would not be calling the property management team racist. I realize that most Americans wear shoes in their house and if leaving shoes outside was permitted, I would not assume it was because they did not like Asians. Actually, most of us think it looks messy leaving shoes in the front so we have a place we leave them in the garage where they are kept cleaner than leaving them outside. Very interesting choice of words this reviewer has left. Questionable review in my opinion. My issue was with Margo, one of the owners. She actually called a board member at their home to complain about a new board member she thought was going to cause problems and wanted to know what to do with this person. Maybe this is your definition of professional but it is not mine. I also don't consider it professional that Margo would ask the board members to pay for fancy business cards that cost around $200 for the employee who works at Northpark or ask the board members to pay for an ipad for their employee, I have never heard of such a thing. However, each person in a community has their own unique views on this situation. I've been around property management companies my entire life and this is one company I don't think highly of. read more

Disappointing Experience with Crummack Huseby Property Management I am utterly disappointed with the service provided by Crummack Huseby Property Management, particularly with Sandi Gibson's lack of professionalism and disregard for customer concerns. Since February 2024, I have repeatedly raised the issue of our dysfunctional pool gate to Sandi Gibson and to their ever evolving new assistants only to be met with excuses and delays. Despite involving a board member from our community in April 2024, the response from Sandi remained inadequate. She conveniently blamed her assistant's absence for the lack of progress, conveniently ignoring the fact that this issue persisted long before her assistant's absence. While Sandi assured me that they were working on resolving the problem, the gate was eventually fixed, albeit only partially. It now functions sporadically, only working in the evenings and leaving the pool vulnerable during the morning and afternoon hours. This demonstrates a complete disregard for the safety and convenience of the residents. Furthermore, the negligence extends beyond just the pool gate. Despite being made aware of the broken lock on one of the tennis court gates, Sandi has failed to take any meaningful action, leaving the area accessible to non-residents at all hours. This poses a significant liability risk to the community and its residents. Gates still not fixed/repaired ~ 4 months of requests. It is clear that Sandi's approach to management not only lacks efficiency but also demonstrates a disregard for the well-being and concerns of the residents. Additionally, her tendency to pressure board members into committing to community issues that result in additional financial burdens is unacceptable. Overall, my experience with Crummack Huseby Property Management and Sandi Gibson has been extremely disappointing, and I strongly advise against entrusting them with any Home Owner Association property management responsibilities. read more

As a board member of our Homeowners Association, I am delighted to share my incredibly positive experience with Crummack Huseby. Their exceptional ability to find exceptional talent and develop them into highly productive community managers has been a wonderful asset for our community. From the very beginning, Crummack Huseby and their team has demonstrated an unparalleled level of dedication and expertise. Their team was always responsive and attentive to our needs, ensuring that every concern is addressed promptly and effectively. Their managers took proactive approaches, adding to quality and value of our community. They seamlessly handled everything from financial management to community maintenance, always keeping us informed and involved in the decision-making process. Their transparent and efficient financial reporting has been particularly impressive, providing us with clear insights into our budget and expenditures. Crummack Huseby's innovative solutions and forward-thinking approach have been instrumental in tackling challenges and implementing improvements from major landscaping projects to driving value in major vendor bidding projects. Their expertise in navigating complex regulatory requirements has also been invaluable, ensuring that we remain compliant with all relevant laws and regulations. In summary, Crummack Huseby has exceeded our expectations in every aspect of HOA management. Their professionalism, responsiveness, and dedication have made a significant positive impact on our community. As a board member, I wholeheartedly recommend Crummack Huseby to any HOA looking for a reliable and top-tier management company. Thanks for all the great work! read more

Let me start off by saying I worked for Keystone Pacific Property Management (Accounts Payable) for a couple years in the 90s, so I'm somewhat familiar with property management. I know a lot has changed since then, but one thing that has not is customer service. Our original PM was horrible. He tried using non-operational penal codes for my car saying that it was being stored even though it clearly was registered operational for the parking pass. I received excuses like my car was dusty and had spiderwebs on it. Duh it was parked next to bushes with spiderwebs and it wasn't being used regularly due to this small thing called the COVID pandemic and I was working from home for over a YEAR (still at home), so why would I move my car and lose my spot? It really was one thing after another with them. I work in marketing and as most of us are aware our perception is our reality and the reality wasn't good. Thank god they switched our PM to Kiele Judd. She has been courteous, professional and most importantly patient. She offers solutions instead of just pointing out the problems. She has been quick to respond and has completely changed my view. Long story short she treats us like valued residents, rather than criminals in our own neighborhood. It is not easy to change a bad review into a good one, but Kiele has done just that. read more

Margo Crummack, CEO of Crummack Huseby Inc., demonstrated exceptional professionalism when we were unsettled by an updated policy introduced by a parking patrol company in our community. Feeling unsatisfied with the revised policy that did not consider our situation, we sought to reach out to the community's homeowners association. Then, after sending her an email, Margo, CEO of the association, promptly replied to our concern and showed great insight to discern the matter. She handled the issue without delegating to her subordinates, as the issue required urgent attention and quick resolution. She worked diligently among the stakeholders: the board of directors of the community, the patrol company, and the homeowners, like us, who were impacted by the policy. Then, she expedited to hold a community board meeting to discuss and remediate the issue and resolved the issue within a short time. I have been very impressed by Margo's professionalism and follow-through to manage the urgent issue and provide such expedited resolution to the homeowners. She showed excellent traits as a leader and exemplified great service professionals. Thank you, Margo, for your assistance! Dr. Bill Jung read more

My personal opinion is that a company is as good as its employees. This 5 star goes to Cheryl Downs (and 5 star fo Crummack for hiring her). She has been responsive, sincere, and effective. Any issues that are reported are resolved within the week--but most are resolved the following day. The 5 star also goes to Crummack for hiring such competent and dedicated landscaping team. These guys are so detail oriented. There was once a time that Crummack sent a team to trim down the trees. That crew left carrying the branches, twigs and as much leaves as they can gather--but in the end, they still left the place a mess. The lansdcape crew came in an hour or so later and cleaned up the place; as if, no tree-trimming was done that day (simply amazing!). What also surprises me is when I do a "white glove" test on the park benches (week-in and week-out) there's no dust. These guys are really on top of what they do. So in the end, Crummack gets 5 stars for hiring the right people, the right crews. Because of Crummack's ability to find the right people, our community is in tip-top shape. Thanks, Crummack! read more

This HOA is a complete joke, and Sandi Gibson is at the center of it! The level of favoritism and discrimination in this Teresina community is appalling. Larry Michaels, a board member who helped craft the parking rules, blatantly violates them by parking two cars on his driveway and keeping a gym in his garage. Meanwhile, the rest of us are forced to strictly use our garages for parking and are denied the same rights. Where's the fairness? Despite multiple complaints and photo evidence of Larry's violations, Sandi has done NOTHING. She dismisses legitimate concerns from homeowners and lets the board members run wild, breaking the rules they impose on everyone else. We have clear proof of this in front of 27 witnesses, yet nothing is being done. This is a violation of the Davis-Stirling Act, and we will not stand for this corrupt management any longer. Stay far away from this HOA if you want any sense of fairness or professionalism in your community. This place is an absolute disgrace, and the management is complicit in enabling favoritism and discriminatory enforcement of the rules. read more

Miroslawa P. After I received application for my windows replacement approval , I went to Crummack Huseby Management office as I was very confused with so many pages to be filled up and documents to be attached with my application. I had great experience that day. I was so lucky to talk to Noor Almandili that day. She was not from Architectural Department, but she was willing to help me with my application and she spent a lot of time with me. She was making phone calls to make sure she was giving me right answer to my questions. She was assisting me with all questions I had. She was even willing to talk to my prospective vendor for windows replacement via phone and explained to him what is needed from him for approval of my application. Noor has excellent customer service skills, she is very professional and nice person. She was very friendly , understanding and patient. I can not thank her enough for all of her help and haw awesome she was . Thank you Noor for your patience, professionalism and compassion. I really appreciate all your help that day. read more

We live in a new community in Costa Mesa and Crummack Huseby is our HOA. We have had a great experience with Kelly Maclnnis and Cheryl Downs. We have had many situations where we needed some guidance from our HOA. We were very lucky to have these two women to help us get our backyard plans approved and completed. Then we decided to add several windows to our house and they went over the top to help us make sure that it was done properly and to the satisfaction of the HOA. We could not have finished our project without their help. Kelly & Cheryl have always taken the time to help guide us through some of our issues or help us get approval very quickly. It is amazing to see how much these two employees take care of on a daily basis. This HOA staff goes above and beyond to take care of all the homeowners in our development. Thank you Crummack Huseby! read more

I want to give a quick shout out to Danielle Aimer at Crummack Huseby. She's the manager of the community I live in, and she rocks! She is EXCEPTIONALLY knowledgeable when it comes to property management!! It blows my mind how much she knows about local ordinances, and recommendations to keep our community running smoothly and looking good. She seems to have a proclivity for this sort of work. Also, probably what amuses me most, is how she diffuses irate and/or unintelligent home owners that bitch and complain about...the most RIDICULOUS things...things that would make me want to strangle them... Danielle just takes it with a grain of salt, and somehow DOESN'T call them out on being stupid. She just diffuses them with a smile on her face. That is a talent I do not posses. Anyway, in short, Danielle = fun and awesome property manager. read more

I recently had the pleasure of speaking with Margo, one of the owners of Crummack Huseby, and I cannot say enough positive things about my experience. Margo was incredibly attentive and took the time to listen to the problems my family and I were facing with our HOA. She not only offered solutions but was also sympathetic to our situation, which made a world of difference. Margo's professionalism and attention to detail were evident throughout our conversation. She clearly understands the needs of her clients and is committed to ensuring their satisfaction. She went above and beyond to make sure our concerns were addressed and resolved in a timely and amicable manner. I am grateful to have had the opportunity to speak with Margo and am confident that Crummack Huseby is in great hands with her at the helm. read more

I have been a member of an association managed by Crummack Huseby for over 7 years and I am very impressed with their entire team. For instance, my magnetized mailbox latch kept coming dislodged and I kept repairing it until it finally became irreparable. Upon notification of the issue, the property manager immediately took action. She not only repaired my mailbox latch, BUT THE ENTIRE NEIGHBORHOOD! Wow, thank you, Crummack Huseby for not only being the best in the business, but also, hiring the best! Our property manager, Danielle is efficient and effective. Her professionalism, consistent care and concern for the neighborhood, property values, and homeowner satisfaction is most appreciated and recognizable. I HIGHLY recommend Crummack Huseby to any community that seeks the BEST! D. Laurance HOA Member read more

I work as a designer that needs to submit multiple applications to different property management companies every month and Crummack Huseby is by far the best company I have had the experience of working with. I work directly with the Senior Arch. Coordinator Melissa and she has always been so helpful explaining the CC&R's clearly, as well as being so accommodating whenever any difficulties have come up.She also always gets back to me the same day on any issue which is a huge help when my construction crews are waiting on key information to complete their tasks. Also every time I go in for to drop off a submission the person at the front desk is so warm and helpful(in contrast to other places I have been that treat you like a nuisance.) 5 stars all the way. read more

In Teresina Community - Sandi Gibson, the community manager, has shown clear favoritism and discriminatory behavior in enforcing HOA rules. Despite multiple complaints, she has repeatedly dismissed valid concerns regarding unfair parking rule enforcement. Board members, like Larry Michaels, are allowed to break the rules without consequences, while the rest of us are held to a stricter standard. This blatant double standard is unacceptable and undermines the integrity of our community. Extremely disappointed with her lack of professionalism and failure to address these issues fairly. Even we reached out to CEO Margo and Huseby but they just ignored us. FYI: We have all the written proof for the above. read more

I live in the Portola Hills community that is managed by Crummack Huseby. In December 2015 we switched management companies due to poor management and a lack of follow through. Our new manager, Dana Davidson, has been incredible. Her attention to detail and follow through is better than any manager I have worked with, and having worked in the industry for over a decade, speaks volumes. Besides Dana, the Architectural Coordinator, Kelly MacInnis has been incredibly helpful as we navigated the Architectural process for repairs to our home. Her insight and experience helped get us quick approval. I HIGHLY recommend any community that is looking to change companies to consider Crummack Huseby. read more

I have been had challengers working with this HOA for the past years. So much hassle caused to my family. No body was able to assist and response to me. Finally due to some serious issue happened recently, I got connected with Brittany Cook A/R Specialist. She was incredibly attentive and took the time to listen to the problems my family and I were facing with our HOA. She offered solutions but was also sympathetic to our situation, which made a world of difference. She went above and beyond to make sure our concerns were addressed and resolved in a timely and amicable manner. I am grateful that she's the one handling our case. She's the only one that I can trust with Crummack Huseby. read more

I have had nothing but exceptional help working from Sharon Elsasser on work that needed to be done regarding a plumbing issue in front of my condo in the Eastbrook Track in Mission Viejo. She has been very helpful, always addressing my emails promptly, and addressing my issues. Were it not for her I doubt if things would have been done as quickly and with such a great attitude always making me feel that it was a pleasure to assist and help resolve my problems. It is truly refreshing to know that you can contact someone with any issues and that they will get back to you in a timely fashion and with results. Sharon Elsasser is definitely an asset to your company read more

Just a quick note to express our gratitude for the excellent service and professionalism we have had with Crummack Huseby. They have been our HOA from the beginning of the development, (16 years), and we are grateful for their excellent service throughout the years. Specifically, thank you to Danielle, our Senior Community Manager for her exceptional dedication and attentiveness to our community. We have a dynamic community and Danielle goes above and beyond to make sure the community and homeowners issues are addressed and keeps the board well informed with timely updates. Again, Thank You Danielle! read more