Fantastic and thorough cleaning!…read more Bravo for a job well done and great customer service! They even do windows!!

The two ladies who came were very sweet and hardworking. However, they left right at the two-hour…read moremark without completing several items, including wiping down the baseboards, kitchen cabinets, windows, and fridge. I would have been happy to pay additional time to ensure everything was finished if that was the issue. Unfortunately, I didn't realize these areas were missed until after they had already left, or I would have addressed it in the moment. At a rate of $85 per hour, I expected these tasks to be included in the service.

From the beginning, Josh responded quickly and kindly. He was easy to communicate with in the…read morescheduling process. The two people who came to do the cleaning arrived on time and prepared. They brought all their own supplies and immediately got to work. They worked quickly but thoroughly and showed good attention to detail. I would definitely recommend their services.

I received a quote through Yelp and was provided a phone number to call to discuss the service…read more When I called, nobody answered. I then sent a follow-up message and never received a response. I find it frustrating when a business invites customers to call but then doesn't answer or return messages. Communication is one of the most basic aspects of customer service and unfortunately my experience ended before I could even book the service. I cannot comment on the quality of their cleaning, but based on my experience, responsiveness and customer communication were disappointing. ***** UPDATE ***** After leaving my initial review regarding lack of response to calls and messages, the service provider did reach out to me directly. During that phone call, the conversation became confrontational. I was told that my review could be reported to the police, which felt like an inappropriate and intimidating response to customer feedback. During the call, I began recording for my own reference, and the call was then disconnected. There were multiple follow-up calls from the same number, and each time the conversation ended shortly after I attempted to record the interaction. I eventually chose to block the number due to the repeated and uncomfortable nature of the contact. Based on this experience, I found the communication to be unprofessional and stressful. Instead of addressing concerns calmly, the interaction escalated in a way that made me uncomfortable. As a result, I will not be using this service and would advise others to carefully consider communication reliability before booking.

These people are amazing! I've lived here for 26 years. It's never been so clean…read more Reasonably priced. Thorough. A pleasure to have them in my home. I highly recommend them.

I have a 1,500 sq. ft. apartment with 3 bedrooms and 3 bathrooms. The tenants had already done a…read morebasic cleaning before moving out, so the apartment was not particularly dirty. The kitchen and bathrooms needed some extra attention, but the rest only required basic cleaning. We have had this apartment cleaned many times before, and it normally takes around 2-3 hours, so we scheduled 3 hours this time. After almost 3 hours, the cleaners had not even completed half of the work. I was honestly shocked by how slowly they were working. What was even more surprising was that they themselves said they needed around 5 hours to finish. They initially recommended 4 hours, but based on their progress, it was clear that even 4 hours would likely not be enough. I was not willing to keep paying for several additional hours when the apartment was already relatively clean and the work was progressing at such a slow pace, so I ended the service after the original 3 hours. I understand that cleaning time can vary, but needing around 5 hours for a 1,500 sq. ft. apartment that had already been lightly cleaned by the tenants was completely unreasonable based on our previous experience. The efficiency was far below what we have experienced with other cleaning companies.

Booked with Carmen on Friday and on Monday she sent out two nice ladies to clean my condo. They…read morearrived on time and were there for three hours @ $80 per hour. They did an excellent job and worked very hard -- doing mostly a deep clean of the kitchen, bathrooms, etc. I don't speak spanish but their english was certainly good enough that I was able to communicate what I needed. I would recommend them to anyone needing either a deep or regular cleaning job. They are located out of Burbank but came to Pacific Palisades (which other cleaning companies wouldn't do). Not sure why -- the fires are out! Thanks Carmen!

Amazing! I just moved to Los Angeles, and I still hadn't found the right cleaning service. I called…read moreCarmen, and in a reasonable amount of time, she had two ladies out to my place. They were extremely timely, professional, and were beyond thorough in their cleaning. I hardly write reviews, but I thought this was absolutely warranted. So glad I found them!

Easy scheduling with Maid for LA at a reasonable price. Requested a deep clean of a vacant unit in…read moreWest LA (2 bed, 2.5 bath) plus a wipe down of all the blinds. Nara and her teammate came right on time and knew exactly what to do. The unit came out sparkling clean and they did a wonderful job. Would definitely call upon them if I need any cleaning work in the future. Thanks ladies!

I had deep cleaning done on my house for a total of 4 hours. The team of two did two bathrooms,…read morekitchen and partial of the laundry room. They took about an hour for one bathroom and I was a little disappointed with the laundry room as it wasn't completely clean. The first bathroom was pretty spotless which I loved. The laundry room still had plenty of cobwebs, however the floor was where most of the work went to. The ladies were very nice and listened to my concerns and requests. I'd hire them again.

I ordered a deep cleaning when I moved out of my house. The professional team immediately…read moreunderstood what I wanted. They were very attentive and cleaned every corner of my house. I am happy and will now order them for my new home. Thank you!

I was hesitant to start w a new housekeeper since I moved into my remodeled house. But after a…read moreconstruction project started across the street, dust started POURING in and I took the leap. Yelp found me Mint Maids. Thank God! I am a disaster. But I texted Mike, he is amazing at communication, and super flexible. Two of his staff showed up promptly and cleaned everything spotless from head to toe in less than two hours. They were so kind and polite and gentle w my home. I had been nervous about my brand new dark hardwood floors. They took excellent care of them and they look better than they ever have. I'm so grateful I found Mint Maids. I've already booked them again.

Hugo and Isela came to clean for me. They were friendly and did a good job…read more The company charges a flat rate per cleaning, which I opted for since I read of others suspecting their cleaners purposefully being slow to get extra hours.

I called to schedule an appointment, they scheduled my appointment, they take all my information,…read morespecifically asked for my credit card information to process payment before the services are rendered, ALL of that to call me the day of the appointment few hours before the appointment to cancel. They proceeded to say the mandatory "I'm sorry for the inconvenience" line and without my consent they shared my contact information with other businesses prior to the cancellation. So they knew they were going to cancel beforehand and they didn't have the courtesy to let me know until the last minute. Instead they shared my contact information without my consent. Disorganized, shady, unprofessional, not reliable. I hope they do better to the next person.

With all the pressure of having family, in-laws over, and having to do the cooking I am glad I had…read morethee Rosales cleaning service help me out, my house is spotless and, it smells great,!!! and it didn't cost me and arm and a leg :) The crew that came to my house were very professional, respectful and they spoke Spanish and English, big plus since my grandma doesn't speak English :) I am definitely having them come back after the holidays. Thank you Rosales team for a job well done!!!! HAPPY HOLIDAYS!!!!!!!

Wow! I cannot be more satisfied with this company. Right before Christmas it was easy to get in…read moretouch and book ! Reasonable prices and fast service ! It literally looks brand new!!!! Beyond grateful I got recommended this company. Here are some before and after pics.

I needed a move-out cleaning for a 3/2 townhome and put it out for bid via yelp. LA House Cleaning…read moregave me the best price. They were incredibly thorough and detailed from the blinds to bathroom tub to behind the refrigerator. They also tried to help me with a plumbing issue and a spot on the carpet. I was impressed with how spotless they cleaned the unit. Highly recommend!

I requested a deep clean of my full home, and gave the office all the particulars - i even sent…read morephotos of each room labeled with which room it was. One of the labeled rooms was a "home office". I was given a reasonable quote and scheduled my service. The cleaners who came were polite, capable, on time. They cleaned to my satisfaction, taking a really neglected home to sparkling. In our walkthrough before the team left, we noticed how attentive to detail they were...and then we go to the home office. Which they had not touched. They kindly reached out to their office for guidance as they were told we had 4 bedrooms and the office would have been a fifth bedroom. The office said it was not included - even though their quote was based on my photos, which were clearly labeled and clear to see were of that space. I refused their offer to do it as an add on (I paid you a reasonable fee for my whole home already...this is not reasonable). I was happy with the team of cleaners, not with the decision makers in the office...

The bookimg process was super easy. I actually used Yelp projects to find them…read more Two lovely women arrived just before the 1-hour window I was scheduled. Karina asked me what I needed and they went to work. They did an amazing job. They were super nice and very efficient. Outsourcing for a deep clean was well worth the money. I'll definitely use them for the next cleaning project I might have.

I contacted the Help cleaning services for a deep clean of my house. The booking process was very…read moreeasy via email. Julio was accommodating and the information was very accurate in terms of how much time the helpers would need to clean the space. Karina and Catalina did an exceptional job cleaning my house. They were very professional and checked in with me multiple times to make sure I received the service I wanted. They were very efficient and detailed. I highly recommend the company and will contact them again in the future.