I completely back everything Alex has said. I'm not sure why you continue to single me out when…read morethis was a move that both Alex and I were involved in together. Whether I paid or he did is irrelevant--we both contributed to this process equally. To clarify a few things: I had my own dollies and equipment, and both Alex and I were moving significantly more items ourselves than your movers were. In fact, I noticed multiple times when I went down to the truck that both movers were just standing inside, not actively working. Several items they did handle--like my paintings that were still sealed in plastic--were wrapped unnecessarily three or four times, wasting time rather than helping the move go more efficiently. Yes, the elevator used was the freight elevator, but even if it hadn't been, both available elevators were equally close to the unit, so the point feels moot. Most importantly, the way you've chosen to handle this as a business owner is honestly shocking. Arguing with customers, deflecting accountability, and lacking basic humility or professionalism--especially when we were among your first clients and you had no reviews at the time--is both disappointing and embarrassing to witness.

Took over 4 hours to move a minimalist 1 bedroom apartment 10 min up the street and charged over…read more$500. Didn't even move the whole apartment- just the large pieces I needed help with. Seems very high for a small living room and a bed... They later sent a receipt with the wrong amount I was charged. Felt like they were constantly running the clock as they took their time with everything: unnecessary over-wrapping of the furniture, claiming to need to disassemble furniture even further after I had already disassembled plenty on my own, and just overall lots of standing around. They dropped off all of the disassembled stuff at the new place and left. (Afraid of what the time would have been if they had helped with reassembly...) EDIT: Owner responded claiming there were no elevators to assist in the move when there in fact WERE operational elevators at both properties that were used by YOU so that was a blatant lie. Nobody else used the elevators during the entire time we hauled stuff to and from the truck... The original apartment was actually right in the middle of the complex so not sure why you're lying again claiming that it was at the end of a hallway...? As for the ridiculous claim about the truck's parking adding more time: the truck was parked at the entrance of the gate... Parking the truck a whopping 20 feet further to be OUTSIDE the gate would not have added "considerable more time" to moving the furniture and would have in fact saved time because you wouldn't have been blocking anyone inside the gate... Disappointed not only with how the move was handled but the lack of respect and lies told in the response. Extremely unprofessional.

Jacklyn was great! Available when she said she would be. Provided great customer service with a…read morefriendly and professional attitude. Nice to have a small business to go to for your mailing needs.

Someone is using this company as a 'front' for a scam. I rec'd an email which requested payment to…read morerenew my gmail account. The given email address was lengthy -- lots of characters -- and the body of the email had an unsubscribe address which matches this company's address. I tried to call and advise what I'd found so that remedial action could be taken, but no one answered my call, and the voice mail was full, so I hung up. This scam has evidently been going on for some time because there is a picture of the request, dated in August of 2025, for payment on YELP. The one I received has a different format, but the content is basically the same -- send money -- and is dated April of 2026. BEWARE!

It is so much more efficient that trying to buy and assemble cardboard boxes. They made it super…read moreeasy by having different packages depending on the size of your space. I got the recommended one for our 3 bed house, and it was the perfect amount. The delivery and pick up was so fast and easy, and having to unload the boxes within a certain amount of time ended up being beneficial for not procrastinating unpacking. The best part was that many of the boxes are the same shape, so I was able to find efficiencies in packing because I had an idea of how much could fit into one box after doing the first few. The movers loved them because they are easy to stack, and it saves them time by not having to carry a ton of small/different sized boxes back and forth. I hope they expand their business to other places. This is a must for every move.

Moving made easy...said no one ever. Until, that is, they were introduced to Bronko Box…read more Better for the environment than cardboard boxes. Less messy than cardboard boxes. Cheaper than cardboard boxes. More organized than cardboard boxes. Need I continue?!? They have packages ready to go (I used the one bedroom option and added a wardrobe box) and they come with a set of wheels! You rent them for a week which helps you stay on schedule with not leaving packing until the last second and it makes the quote from the actual mover so easy because you know exactly how many boxes and cubic feet you'll take up. Never thought I could fall in love with an inanimate object, but consider me smitten with BB.

I just vacated a 10x7.5x8 unit here yesterday and can confidently say I would recommend storing…read moreyour things here. This storage facility was always clean, accessible when I needed it, and my things stayed safe for well over a year. The staff was also very friendly and made wrapping up my time there a breeze. I am also a repeat customer. Before this Spring '24 to Winter '25 stint, I put the same one-bedroom apt contents here for a few months in 2021.

They raised storage prices, simply sending a letter to let us know. I personally think profitable…read morebusinesses should be ashamed of pinching every dollar and dime out of their local population in the middle of a pandemic. I also will never understand how these essential landlords have significantly more rights than tenants ever will. But hey, enjoy being part of the problem in our society! *edit And I did reach out to a comment email for the opportunity to discuss this, but I was ignored. *edit with owner reply: Just double checked my email, and that's actually not true at all lol. I think it's ridiculous that owners are permitted to reply without allowing customers to reply back. And I'm sorry but either way I sent an email to the address YOU gave me. Just own that you raise the prices without warning tenants then don't reply to emails! Lol

Franklin Finders referred me to Limestone Moving, and I'm thrilled with the movers! CeAnna helped…read moreme to get everything scheduled and was wonderful to work with. It was super easy to get a quote and estimate. My movers were Louis and Sergio and they were both friendly and efficient. My initial estimate was 4 hours but they finished in just over 2! Communication was easy and they handled all my belongings with care. Thanks for making my move so easy!

Had a wonderful experience with Limestone. We needed to move out of our current place and into our…read morenew home & they made it seamless from start to finish. We worked with Gracie and CeAnna to get an initial quote. They were both extremely responsive, helpful, and got us exactly what we needed and all for a move that was less than a week away! We were lucky enough to get Connor & Miles as our movers as well. They were extremely kind and professional, and their skills backing up a massive moving truck down a driveway were so impressive! Not to mention they made our move so easy and within a few hours we were pretty much set up and ready to go in our new place. Big thanks to the Limestone team! Would easily recommend them to any friends and family.

*****PLEASE Read ALL reviews and unprofessional responses before you decide to sign up for your…read moreMOVE FROM HELL with WHITE GLOVE!!! I had a 4-day move with white-glove movers and they were AWFUL. The move was the result of a burst pipe in the ceiling in my kitchen, so yes, a couple rooms weren't in great condition, but the garage, for example was ready to rock ( see photo). Regardless, it still required a move. Furthermore, im handicapped and cant move anything myself... (see photo of my hand.) (See Image) The Project Manager flat out cancelled the walk-through after i rescheduled from Friday to Monday. Then he tried to lie saying it was me who cancelled. Then they showed up totally overstaffed and unprepared w/o correct moving supplies. On each of the (4) days they were supposed to work (8) hours minus lunch. On no day did they arrive before 10 to 10:30ish and leave after 3:30 (except the last day). They worked roughly 5 hours per day, not the full 8. The contract said "estimated" which is how they wormed out of ghe 8-hr term. On the last day when i needed help getting my furniture placed correctly, the foreman kept throwing hissy fits because he had "another job to get to." He had the same situation on another day so i knew what was going on. They were notified i had a pool table which they said they could move. Then on the last day they balked and said the could not move it and contractually they were not obligated to do so. That became a huge situation. Ultimately they did what they were contracted to do. I had a lot of paintings which required "picture boxes" but instead of showing up prepared, the just ripped up boxes and "jerry-rigged" all my artwork. Then they gas lighted me saying that i had no clue when i had just moved my artwork a couple years prior using PICTURE BOXES. Furthermore, the put boxes marked for my apt into storage and vice versa. Quite frustrating... Now one consistency was that everyone wanted something. One guy wanted my golf clubs, another wanted a game console, another wanted a guitar amp and kitchen table and on and on... Now, i wonder if anythjng got stolen. Havent been able to confirm but i wouldnt be surprised.... Finally, in the review response, this exec is bragging over his companies 20 years of experience. Why, in 20 years do you have less than 25 YELP reviews? Perhaps because you keep changing the name of your business after the pile of crap reviews becomes untenable. Who knows who cares. Overall this was anything but a white-glove experience worthy of the 13k price tag it carried. Run like hell from this company.

Avoid White Glove Storage & Delivery - A Complete Nightmare - I left one start because zero is not…read morean option I hired White Glove Storage & Delivery for a move in June of this year from Austin, TX, to Rockport, TX, expecting the "White Glove" experience they promise on their website. Instead, I endured negligence, unprofessionalism, and overcharging, resulting in significant damage to my belongings and unnecessary costs. False Promises White Glove claims to deliver an exceptional experience with "rigorously trained employees" who "carefully load your treasures into company-owned trucks" and take "every precaution necessary." This couldn't be further from the truth. Damaged Items Several high-value items were destroyed or mishandled during the move: A custom Italian dresser was dropped and severely damaged. An Italian leather bar stool seat was sliced with a box cutter. Shelf pins for an Italian-made credenza were lost, rendering it unusable. A 75-inch Sony Bravia 4K television was clearly dropped, causing irreparable damage. Rather than taking responsibility for these issues, White Glove deflected blame. In the case of the TV, they even tried to pin the damage on my AV installers, despite clear evidence it was mishandled during transit. Insurance Oversight and Lack of Accountability Insurance was discussed when we contracted White Glove several months before the move, with the understanding that we would revisit and revise coverage closer to the move date. It was our expectation that this crucial topic would be raised again when finalizing the details. Shockingly, it was not. When we raised concerns about damages, White Glove refused to take responsibility, hiding behind their liability policy of $0.60 per pound. Their failure to follow through on the insurance discussion left us unfairly exposed to the consequences of their negligence. Overcharging and Poor Planning To make matters worse, I was overcharged due to their poor logistical decisions: Despite the delivery address being in Rockport, they lodged their team in Port Aransas, 32 miles away, resulting in daily 60-minute round trips (including ferry time). Hotels were readily available in Rockport, just 5 miles from the delivery site, but White Glove chose not to use them. On one day, I was even billed for a 2-hour ferry wait caused by their planning errors. Final Thoughts White Glove Storage & Delivery's reckless handling of my belongings, failure to uphold standard industry practices, refusal to take accountability, and exploitative billing practices have caused me immense financial and emotional stress. Their service is far from the "White Glove" experience they promise. If you value your belongings and expect professionalism, do not hire White Glove Storage & Delivery. My experience cost me thousands of dollars in damages and unnecessary charges--and no, they don't actually wear white gloves.

This location closed. The San Antonio office is taking orders and offering delivery now.read more

I arrived at this address and I called becasue it was a closet by designs place. They answered…read moresaid they have moved 4 minutes away. I told them I would be there in 4 minutes, The gentleman said "ok see you then". When I arrived I could not find their suite and so I called and called and called. This was 4 minutes later. No one answered. When I found the unit there was a sign on the door that said OUT FOR LUNCH after I had just told them I would be there in 4 minutes. I drove 30 mins to get to the wrong location and they didn't have the professionalism to wait 4 minutes for me before they went oUt lunch ..after they knew I was coming! I went down the street to Alco and got what I needed. Needless to say I will never give this place my business after that!

Needed a quick, semi low cost, accessible storage space. Climate controlled as well. We landed here…read moreafter much research. Kim was the associate that helped us at the location! What a real GEM! She was new but that did not stop her or made an excuse for anything she could not help with. She went totally above and beyond in assisting us to have a good space, a great discount and getting the perfect spot! Glad we decided on SecureSpace! Please consider them when looking for storage in South Austin!

I wish I had read the Yelp reviews before renting space here. After four months my rent went from…read more$71 to $228 per month. No reason was given. So annoying. I'm moving everything to CubeSmart this weekend.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.