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CubeSmart Self Storage

3.0 (2 reviews)
Open • 9:30 am - 6:00 pm

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4 years ago

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2 years ago

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Books Vegas

Books Vegas

4.1
(8 reviews)
•$$

Amazing service, was going to have them pick up my books for a third time and had no problem…read morebooking my appointment on the website. Thank you .

Had an appointment for 11am. No one showed up. Called and left a message at 1:30, they said driver…read moreis on the way. No one showed up. Called at 5:30 and left a message. They texted that they cancelled b/c the driver couldn't find the location. No call, no text from the driver. I gave very clear instructions as to how to find my apartment as well as the gate code. The food delivery people never have an issue finding my place, and I literally copied the same instructions I give them. So...that just tells me no one came out or ever was going to. I now have two very heavy boxes of 90 books sitting at the base of my stairs. Terrible service. Would not recommend. I was just trying to donate to a better cause than Goodwill, but I guess that was a bad idea. Horribly run. You can't even speak to a person. You just have to leave voicemails. Don't waste your time. **Update: As you can see from his response to this Yelp review, the owner does not take responsibility for the poor customer service. My account is not a fraud & I am still actively reviewing other businesses. My books were all in pristine condition and all pretty new (see pictures). Mostly hard cover new-releases, best sellers. They were not water-logged or insect infested. How does he know the condition of my books if no one ever showed up to get them? Here's a hint...Do what you say you're going to do. Keep your appointments. Don't slander people who are trying to donate almost $2,000 worth of books to your organization. It's not a good look. Tom, clearly you have a lot of time on your hands if you keep posting responses to my Yelp review. Maybe if you put more time into your business, it would run smoother. The point is, I had an appointment at 11:00 am. The books were at the base of my staircase as I mentioned in my reservation. They were still there at 1:30 pm, so I called and I received a text that the driver was on his way. That is 2 1/2 hours later. I opened my door again at 5:30 pm and looked down my stairs, the boxes were still there. The address I provided is my correct address. I even included my building number, unit number and the gate code. There is a map by the gate to direct your driver to the building number I provided. If every single Uber Eats driver, Amazon driver, Door Dash driver, Fed Ex driver, UPS driver can figure it out, surely your driver can too. And if not, why no call or text? I would be happy to provide additional directions, if the driver was having trouble. A no-show is poor business. A no-show with no notification is even worse. If you couldn't make it, a simple call or text would have been fine and I would not have been upset. Inconvenienced yes, but not upset. The fact that I had to initiate not one but two calls SIX AND A HALF HOURS after my scheduled appointment coupled with the audacity that you have to lie and slander me is why you have this one-star review. Do better.

CubeSmart Self Storage - selfstorage - Updated July 2026

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