poway road mini is the absolute best sartaj is the best customer service person, so helpful and…read morecompationate

The staff at Poway Road Mini Storage were very courteous and helpful. They are definitely customer…read moreservice oriented! The facilities are very clean. Thank you, Myriam, for your help and ensuring we got the storage unit that best fit our needs!

I've stored here for nearly a decade. Why? Because they are the best. Extremely secure and…read moreincredibly clean with well-kept grounds. To top it off, the staff is friendly, helpful and knowledgeable.

I went to another storage facility, that was so horrible, the on-site person was MIA, and the call…read morecenter was not helpful. (I'm not going to name names, but the cube did not seem too "smart!" Immediately cancelled the contract. Just started randomly calling storage places. DONT GO ANYWHERE ELSE! This place is really the best. Real human in the office, super helpful and place is immaculate. Don't be fooled by National chains. This is superior in every way.

Before I explain why I do NOT recommend this storage facility, let me unequivocally state that the…read moreemployees are super nice and helpful. When you read the reviews, this becomes a self evident truth. Sadly, this is not enough when safety and security of your valuables is paramount. This facility has water intrusion issues caused by off-site water drainage problems. On or about the May 2025 Memorial Day weekend, SecureSpace Self Storage experienced a massive water intrusion incident. Literally dozens of units on the first and second floors were partially or completely flooded. Boxes, furniture and anything stored in the units was variously soaked and damaged. I personally lost a very old and sentimental CD collection of stored in multiple cardboard boxes on laid on the concrete floor. It appears that drainage from up grade (I.e., off-site) entered the storage facility somewhere on the second floor via outside wall. From various accounts it seems that periodic flooding is an issue for the County of San Diego in this area. This storage facility is located towards the bottom of a fairly steep Storm water runoff and drainage system. It is unclear whether the intrusion was a poor a design issue or a maintenance problem. SecureSpace emphatically claims it is not their fault. This is probably true but they still own and profit from renting hundreds of high end, air conditioned units. Drainage mitigation is part of a good site civil design plan and typically required by San Diego County authorities (i.e., permitting process.) Clearly, SOMETHING failed and many of us SecureSpace tenants were told to file insurance claims. If you don't already know, insurance adjusters rarely make you whole even with receipts, appraisals, etc. Bottom line, AVOID the first floor of this facility at a minimum. Be aware that poor design and/or maintenance may jeopardize your valuables. It's really unfortunate because this place is NOT cheap nor is it in a bad neighborhood. However, there appears to be site civil design and/or storm water mitigation issues that weren't properly planned or later resolved. Do your own due diligence and ask yourself if the risk is worth the price. I was planning on storing a lifetime of valuables for long-term safekeeping while on a foreign deployment. I will take my business elsewhere because I don't need this kind of headache or perpetual worry.

I am so happy and grateful to Nicholas and Anthony of SecureSpace Self Storage Rancho Penasquitos…read more I have been renting here since it opened. Recently they had a pipe break / flood. They were expedient in how they contacted each tenant and sought outside help to prevent further damage. These guys have great attitudes and I greatly appreciate them.

Great service, it's clean, it's organized and convenient. There's a promotion of 50% off select…read moreunits for the first 2 months. Thanks!

Glenda was great! She was so helpful to show us storage units and helped us figure out what size we…read moreneeded.

Very affordable. My mom used to store her stuff here years…read moreago. I would say if you're looking for a cheap place this is your best bet.

Had my stuff here. No temp control. They redid the roof over my unit and sent tons of debris into…read moremy unit. Everything under it ruined.

My experience with company and at this facility has been top notch! From the ease of reserving my…read moreunit online to the first month free to the contact-less entry the first time I arrived on site, I've been blown away by the perfect system this place has come up with for its customers. I am impressed with the cleanliness, safety of my belongings, the carts made available to make moving in a breeze, and the staff at this location, I am 100% satisfied with my storage unit and overall experience. Highly recommend!! I would give 6 stars if I could!

This is a convenient, clean, and well-maintained facility. I had a great experience working with…read moreTammy, who was friendly and professional.

We rented a storage unit here from 2020-2025. When we moved our belongings out, we discovered…read moresevere water damage in the back of the unit that left four of our mattresses in the unit ruined. We paid rent faithfully for nearly 5 years. The facility has refused to replace the mattresses and also required us to handle the removal of the mattresses that had mold. We have filed a complaint with the BBB and plan to file a lawsuit. This is unacceptable, and I hope it does not happen to anyone else. Do not store your belongings here. The facility is not capable of protecting against the wet weather.

All, We Discovered a…read moreClean and Secure RV Facility. Excellent Customer Care. The Process was Simple. Super Happy! Thank you

"I had an incredible experience at Public Storage located at 12340 World Trade Dr in San Diego…read morethanks to John. From the moment I arrived he went above and beyond to make the entire process smooth clear and stress free. He personally introduced me to my unit explained everything in detail and made me feel confident about storing my belongings here. The property itself is clean secure and well maintained but it was John's professionalism kindness and genuine care for customers that truly set this experience apart. Employees like John represent the very best of Public Storage and he deserves to be recognized for the way he treats customers and the leadership he brings to the role. If he is not already in management he absolutely should be. I will recommend this location to anyone I know because of the outstanding service I received from John. "I had an incredible experience at Public Storage located at 12340 World Trade Dr in San Diego thanks to John. From the moment I arrived he went above and beyond to make the entire process smooth clear and stress free. He personally introduced me to my unit explained everything in detail and made me feel confident about storing my belongings here. The property itself is clean secure and well maintained but it was John's professionalism kindness and genuine care for customers that truly set this experience apart. Employees like John represent the very best of Public Storage and he deserves to be recognized for the way he treats customers and the leadership he brings to the role. If he is not already in management he absolutely should be. I will recommend this location to anyone I know because of the outstanding service I received from John.

Overall, great experience at this location. Jon provides exceptional customer service.read more

Clean facility, amazing clerk Ary! Be sure to ask for her as she is very knowledgeable and…read moretransparent!

Awesome staff, super clean, and stocked with useful supplies. The security is great and the access…read moreis better than I've seen at other storage sites.

They were easy to deal with and despite a last minute unforeseen change by us, they dealt with it…read morevery professionally. I will definitely use them next time. Their loading truck is also very cool to watch.

Easy to work with- very flexible as our needs changed. We rented a large box for several days for a…read moreshort-term move and we also rented a small box with onsite storage for the duration of a house project. They communicated with us at each step of the way. They were very helpful and informative in letting us know about best practices and how to save money. The only downside was that there's a very limited window for Saturday moves. I would love to see more options for weekend moves.