So I ordered the 'Shrimp Meal.' How does it NOT come with a drink?!!! Isn't the whole purpose of getting a meal and paying extra for it involve, get a .50 soda? Isn't the soda the cheapest part of ANY meal? What in darn-nation is going on around here??? read more

Ran well, BUT. Napkins guys. Even takeout orders need them. Kept clean & everyone's friendly. But the details do matter. -Best, Greasy Jeans Joe read more

This is my mom's favorite restaurant when she's craving fish and chips, and our recent visit did not disappoint! My husband's burger was flavorful and the meat well done, while my own strawberry fields salad was incredibly tasty with extra crunchy pecans and fresh fruit as a topper. The fish and chips was a massive hit with mom, with proof found in the rare lack of leftovers. We left with empty plates and full bellies, after experiencing phenomenal service from more than one worker. This location is not only well staffed, but above and beyond attentive to the needs of their paying customers. I had boys opening Culver's doors for my mom with her walker, as we both entered and exited the building. It's refreshing to realize that chivalry is not dead. We can't wait to go back again! read more

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I shouldn't have expected too much for a fast food chain but have heard rumors of Culver's legendary buttery burgers for some time, so I decided to give them a go. First of all, they have WAY too many items on their menu. Do a few things right vs trying to do everything sub-par! Also, $11 for a burger and small fries is too much, and it wasn't even that good. Plus the food took like 15-20 minutes (which isn't fast). Suffice it to say, this will be my first and last trip to Culver's. read more

Culver's - Mediocre Burger - Burgers Near Me - Castle Rock, Colorado

Never had our name sake before so you know we HAD to stop by. Missed the custard sadly, but the butter double cheese burger and crinkles were on point. Id come here again! This location has a ton of staff and they are super on it. Great job... 2 thumbs up from cooperate! read more

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For me, Culver's has always been a "go to" option for good quality fast food. Always clean and attractive, they have a great dining area. Born in Wisconsin, I have a natural affinity for their menu. The pork tenderloin is a favorite of mine. Last night, I ordered the pork tenderloin while going through the drive through. A wonderful young woman, Taylor, took my order. She was at the window when I got there to pay and pick up my sandwich. Taylor was simply delightful to interact with. She offered a pup cup for my dog, wished me a wonderful evening and just made me feel special. Management, Taylor is a shining example of making your guests feel special! Great training! Thanks again, read more

The crispy chicken was fresh, hot and tasted great. Lexi took care of customers like it was a full service restaurant. This young lady was very impressive with customers and her coworkers. read more

Culver's was so yummy for dessert! The only reason I'm docking a star is because we stood waiting at the front for like 5 minutes and nobody acknowledged us. It's a good thing we like our desserts and were willing to wait. I ordered one of the chocolate concrete mixer type desserts with Oreos and brownies, and it was delightful. read more

We really tried with this place but I am officially done. DO NOT ORDER FOR DELIVERY FROM HERE YOU WILL BE SCAMMED. After multiple delivery orders where we have constantly been missing items paid for, I issued a complaint directly through Culver's. I received a call from the new manager to discuss the reoccurring issues and was assured that this location is under new management and new training will be provided to avoid these issues in the future. I was offered coupons to make up for it but I politely declined. I said we would try again after a little bit. Welp, it's been a few weeks, we tried again, and this time we are missing a chicken finger (only received 3 from the 4) and the cheese sauce we were charged extra for. DoorDash has already denied a refund for the missing items so we just have to eat the cost. This isn't the first, second, third, or even fourth time this has happened. Mistakes happen, but not every single time. This Culver's is scamming customers. Do NOT order delivery. DoorDash will deny your request for refund despite missing items so Culver's will continue to scam and skip out on items customers ordered. read more

I've gone to this location twice, and have waited 15 to 20 minutes for a milk shake. Definitely do not recommend if you are in a rush.

I'm reviewing because it's my favorite fast food restaurant in castle rock. We go about 3 times a month. The food is great, we especially like chicken and fish selection. The burger's are great also. It's always clean and nice inside. The service is good, not fantastic but good. Some days very friendly and fast and others it can be slow but I would rather they get it right than fast. I have had them short my take out order but it doesn't happen often. The ice cream is great!! read more

Let me start by saying -- I love Culver's. ButterBurgers? Fantastic. Custard? Out of this world. But during my recent pickup order, things didn't quite go as planned. My food took longer than expected, which meant my ice cream decided to start its own escape mission on the ride home. To add to the adventure, I'd just signed up for the Culver's membership expecting a little discount love -- but it didn't show up on the order. So, I left a polite review explaining what happened, figuring it would vanish into the customer service void where so many reviews go to die. Instead, I got Izabella. Izabella called not once, but twice, leaving friendly voicemails before finally catching me live. And what followed was one of the most genuine, pleasant customer service calls I've had in ages. She listened, laughed with me about my "melting custard catastrophe," and then went above and beyond -- sending a thoughtful letter and some coupons for more Culver's goodness. In a world where "press 1 for disappointment" is the standard, Izabella and her team reminded me what real hospitality feels like. So yes, my ice cream melted -- but Culver's (and Izabella) completely melted my heart. read more

Always great service and food! Love the customer service and quality! Way above fast food par.

Ordered curbside and they never brought it out. Waited 10 minutes past scheduled pickup before finally going in to see what was going on. My order was sitting on the shelf, concrete mixers melted and tipped over in the bag. Employees seemed to careless about anything. read more

Our first time there while staying in Castle Rock overnight. The young man at the counter was so helpul in making some recommendations. Everything on the menu looked so good and we were able to choose based on his recommendations. The staff is very friendly as well. I would eat here again on my next visit to Castle Rock. read more

AMAZING service, the food was amazing, and it was very nice and clean. The custard is great. Very nice people working here.

He asked if I wanted some ice cream for a treat. It was sweet and I do love ice cream so we drove down. We were greeted immediately upon entering the restaurant and I was impressed with the bright, clean interior. There are a lot of menu items so I had to look at it a minute. He knew what he wanted as he's familiar with this chain but I don't often eat there. I decided on a chocolate ice cream in a waffle cone. He went with an Oreo concrete mixer. His concrete mixer was a much better consistency than the one he had at Sonic the other night. Soft enough to eat but not runny. My chocolate ice cream was tasty. Not vanilla with chocolate sauce mixed in but actual chocolate ice cream. Thank goodness. The waffle cone was nice to munch on and the contrast of crunch and soft ice cream a mouthful of goodness. It's a large space and they have an attached parking lot. We sat and enjoyed our treats. Very relaxing. read more

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I truly love them cooking to order! I had always a great experience and quality food. Recently, it has fell off. Their Butterfield has crumbled in 10 minutes after ordering. When my wife goes from very very good to okay, honestly she gives the best reviews. I'm military, so it is always good. The bread just crumbled. She just said t is not like it is normally. She referred to an airplane burger. But the fries were good. A lot less lettuce and condiments. read more

I have been a loyal customer of this location since it opened. Usually there once a week with my little dog. Last week when I went through the drive-through, they did not get the order correct so I went back through the drive-through and they corrected it. Today I went through the drive-through and again my order was incorrect so I went back through the drive-through to correct the order. I was explaining to the young lady in the drive-through just to let her know that there had been a mixup last week and one this week so that she could let management know. I was a manager for most of my career before I retired. We always listen to the customer so that we could address issues and make our service better. As I was explaining to the young lady and not complaining or yelling, the manager came over and was speaking over me and giving all kinds of excuses as to why nothing was correct. I tried to explain to her that customers appreciate being "" She handed me the original bag back with the cold fries in it and said they're not going to give you new fries. I looked at her and said my fries are cold now because you got the order incorrect and I had to come back and wait in the drive-through to get my burger corrected. While trying to explain that she walked away. The young lady told me to pull around the corner and they would bring my new order out. The manager brought it out and stood there with her arms crossed, holding my meal and looked at me and began with excuses again on being shorthanded, and they were trying to going on and on, and I looked at her and I said can I please have my order and she handed it to me and said don't you wanna talk to me? I calmly said to her you didn't have time for me before so I took my order as I'm driving away she yells at me don't come back. You're very rude. Really? I never raised voice once I was only trying to give constructive criticism so that they could watch for things that are happening continually to make their service better and I was treated like that. They just lost a loyal customer. I will not be returning to that location. I will now give my business to the Parker location it's a shame that a Castle Rock resident has to drive to Parker to eat at Culvers. This manager needs some courses on management skills. She clearly does not have the knowledge nor the temperament to be in a management position. read more

If you're after a really great double with cheese and bacon, it is right here! The people are great it's a pleasant atmosphere. I like their burger better than In and Out. Their fries are better than In and Out. And they have good onion rings, better fish and chips (their coleslaw is the best I've had in forever). And you can a shake or a malt! Wow - how many places offer malts any more?!! New favorite go-to fast food place. read more

i got a burger and ice cream and they were both pretty good, the staff accidentally messed up my order but were very apologetic and nice and gave me a new complementary ice cream, the restaurant was very clean and nice. read more

We love Culver's. Sadly there is not one yet in West Texas. Great fried fish sandwiches!!!! Great ice cream read more

Total disappointment. Soggy sourdough bread bun that was advertised as toasted. Thin tasteless hamburger patty. Staff was friendly and attentive but the food definitely needs work. read more

I had heard good things about Culver, do the family and I went. One star pretty much sums up how all four of us felt. In a town that is already over run with chain fast food burger places, I don't think that this place will last a year. The cheese curds at one of the worst and most disappointing things that I have ever eaten. If this is ever the style of food that our family is looking for in the future, we will be somewhere else. read more

Good burger for a fast food place. Didn't have to wait long. Beef tasted fresh not frozen. Buttered bun is a nice touch too because that's how I make them when I grill. Unfortunately they have Pepsi products but Dr. Pepper is my compromise when there are no Coke products. read more

Culver's - Butter Burger Single - Burgers Near Me - Castle Rock, Colorado

The food was delicious. My problem. Was with the staff on duty that day. Younger staff was using foul language that was loud enough for me to hear at the counter. The team was more concerned with shift covers for upcoming days than for controlling their voice from the customers. Overall was still a delicious mea read more

Food is always pretty good, service is always great. Definitely one of the best places in town to get ice cream if your looking for it.

First time. Have not read comments but the service is genuinely friendly the food was good - hamburgers for 3 wees and husband. I enjoyed the fresh flown in walleye w 100 % delicious coleslaw and steamed broccoli What I strongly like is the cleanliness of the establishment ~ that goes a LONG way w me. read more

Love the ice cream.! I got ice cream on the way out of town. The lady at the window said she just got the machine going. Great service. I also enjoyed the pretzel bites, just enough. Be great if Albuquerque had a place like this. read more

Always nice service and amazing people. Elliot at the register is totally sweet and cute. Love the food. Go here from time to time. Would recommend it to anyone read more

I am not a big fast food eater but when I do, I go to Culver's. Don't understand the negative reviews, I've never had a bad experience (been here 20+ times) the food is always great and staff amazing. Can't say this for most other restaurants in Castle Rock. read more

I'm sad to read the poor reviews. Fortunately we've had nothing but outstanding service and consistently delicious food here. Highly recommend and will definitely be back! read more

We needed something fast but we still wanted to eat indoors as it was snowing outside. The service was not only expedient and the food was decent but the staff was impressively nice. That's the thing that stood out the most. The staff is incredibly polite. read more

I mean - I guess I'd want to eat a fried blackened burger that's crunchy and charred?? read more

Culver's - Burnt and blackened charred burger... - Burgers Near Me - Castle Rock, Colorado

I don't understand how you can mess up a pre-made menu. I've been to this location a few times now and every time the drive-thru line has been extremely long. This location is super understaffed especially around 1-2pm. The first bad experience I had, there was ice in my custard. I used to work at a Culver's, so I know it was clean water from washing off the scoops, but still unpleasant. The ice was probably the size of the spoon! They also forgot my cheese curd that time, which I just went around and they fixed instantly, but you still don't want to miss anything in your order. This time around, I was in the line for a total of 30 minutes from start to finish. I had to wait 10 minutes to place my order and 20 minutes until I could eat my food. This does not meet the expectation of under 10 minutes for food. I did have 2 fried foods which I know takes longer, but that's a MAXIMUM of 8 minutes when I'm the only person left in line. And even then, 2 people behind me got their orders faster than I did, one of which being a HUGE order that was in one of the large plastic bags. I simply had a crispy chicken sandwich, onion rings, and mini custard. This is absurd and I can't come back to this location until you hire more staff. Not to mention, my bun was cold! How do you mess that up, the instructions are on the wall. At least this time they put no pickles like I asked for. Unlike the last time where I got ice in my custard and pickles on a sandwich that had no pickles written alllll over the receipt. I will say though, the interior of the restaurant is very well kept and I had a pleasant experience when I came in around 10:30, but that's because no one else comes in that early so I didn't have to wait 30 minutes... Train your employees better and maybe hire some more. read more

When they miss items on order, you report it via their website and they respond saying they will send you coupon to make it right, then they don't. Terrible business. read more

The pretzel bites are amazing and the rest of the food was actually pretty good... had a super long wait at the drive through with is annoying. read more

What a shame. I actually love Culver's. Have been to several in multiple states, so I am quite disappointed that this location is so awful. And we gave it multiple tries as we know how good a Culver's can be and we really wanted our local site to work it out but: * the custard flavor of the day is often not what is shows on the website, so rolling the dice on what you are actually coming for. The nice person at the window said - yeah the flavor are always a mess compared to the site, sorry *sorry we are out of vanilla today - what?? * ran out of flavor - 0reo overload - but instead of saying so up front just sprinkled about a teaspoon of oreo over some vanilla and served it without any mention *had the burgers once - threw them away, was just like a soggy bun and a wafer of meat. And again burgers are something I've had at other Culver's that were actually good, just not here. All that to say - this franchise location is not meeting the Culver standards at all - total bummer. read more

Decently put together burger, however the patty is burned about 75% of the time. I was also fooled by the operating hours. Who closes at 8 on a Friday night? Waited until he drive thru for 15 minutes only for the employee to tell me they just closed (it was 8 on the dot). read more

Don't bother calling ahead, they don't start your food until you get there. Food is good, their staff need some serious training.