I ordered online and then went up there to pick it up and my order was completely wrong and I think the people in the back don't know how to read read more

This place is dirty. They do not rotate food or the pans they are in according to food safety regulations. Eat with extreme caution. They also only boil out, "completely clean" fryers once a year. read more

My husband and I were in the mood for something sweet, so we decided to go to Culver's and boy did we regret it. First, the guy on the drive-thru speaker kept rushing my husband and interrupting before he could finish. Then, after finally getting to say our order (which was a medium peanut butter concrete, a small vanilla concrete, and medium fry) we sat in the drive-thru waiting for our order for nearly 30 minutes. My husband drove us back around and asked what was going on with the order. The guy at the window went to check and we hear a lady say "That order was placed 23 minutes ago!" After that, we got our order but, unsurprisingly at this point, it was wrong. On top of that, there was just a "sorry for the wait"... no sort of compensation for being forgotten was offered. We ended up leaving with our incorrect order because we knew this wasn't something that the staff could handle based on the experience we'd just received. We will definitely not be coming back; this was our first and final visit. read more

Culver's - Incorrect order - Burgers Near Me - Fort Walton Beach, Florida

Stopped off on the ride home for a quick bite. We waited for a pretty long time in the drive thru line. 4-5 people waiting in front of us after we paid at the window. Went pretty slow, but the food made up for it. The burger was pretty good, cooked great and good salad on it. The cheese curds were a bit salty in my opinion, I don't know I'm just not crazy for cheese curds. The buttermilk ranch that they have is really good though. I guess depends on what your situation is, because they're pretty slow but the burger is better than McDonald's and Burger King. read more

Culver's - Cheese Curds - Burgers Near Me - Fort Walton Beach, Florida

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Horrible customer service. Not a single person in line and three different people ignored me standing there trying to order. I will not return to this location again. read more

Family of 4 and a family of 5. Waited 40 mins to get food. The lady with dark hair, probably early 20s at the register was not friendly at all. Really disappointed with this location. read more

ICK! Probably the grossest fast food I've ever ordered in my entire life! The greasy slimy mushroom burger should have been my first clue with its mushy bun. The cold in the middle cheese curds that were more like chewing a Super Ball or bubblegum then cheese! And I love cheese curds! Then there was my soda. Just a regular medium soda that the girl in the window could not be bothered to fill up more than 2/3. I asked her if she could top it off. So she filled the rest up with Ice. Honestly, I threw almost all of it away and went down the street to garbage McDonald's. At least it's consistent. This was my first trip to Culver's and I really don't see a reason to go back. read more

Ordered food here from the mobile app. The wait was unreal!!! Over 30 minutes! Staff were apologetic but dang! Fast food? Nope! The food was good, but the wait was not acceptable. Especially when I had to walk in, despite my curbside order, and noticed plenty of staff inside. Hope the work things out. read more

i was in last night for a concrete mixer. after i left with it and got home 5 minutes away, it was as soupy as can be. i came back tonight and explained it to the manager, and she comped one for us. the place is clean, i was welcomed as i entered and you can tell the Addie, the manager, cares about the store AND her customers read more

Took 30+ mins in the drive thru. Looked like there was no line when we pulled up to order, but there was a line of 5 cars parked in front of the building waiting for their drive thru orders. Food wasn't even hot when we finally got it. So crazy. read more

The food was good, the wait was very long. After a while I ended up talking to the manager. She tried to argue that make the did fresh, which makes sense. But the wait was over 20 minutes, I'm not sure if anything they serve takes that long to prepare. read more

Ok I've tried giving this place more than a chance... I'm from the Midwest and I live Culver's .... Every time my husband has gone to this location for food.... It takes over 20 min for our order and it's cold...... EVERY TIME. The kids working there show no sense of urgency and Just out disregard any customers standing there waiting and inquiring about their order. It's the same thing every time, and even worse on weekends when you have a younger work force in there. WE WONT BE BACK read more

I've made alot of my friends mad at me on the west coast when I said that Culver's has the best cheeseburger . Loved this place! I wish California had more places like this. Your service team were extremely nice and very accommodating for my first time having Culver's This restaurant is CLEAN! You can tell the team takes great care of this place . Plenty of room inside and plenty of parking . There was a huge pothole outside though. We had the cheese curds (which blew my mind, the concrete (better than a McFlurry) and the double cheese burger. I am so impressed with this cheeseburger . I wish we had this place on the west coast . read more

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Hayden was so friendly and nice. He's in high school and made sure we had everything we needed and asked for. The food was so good. We were blown away with how good this restaurant was. We will be returning read more

Ordered the cod and it just fell apart while trying to eat it and had a bad flavor. Onion rings were bad as well bad flavor and they were cold. Also the malt was melted bc they made it before the food was put in and this was a delivery. 23.00 down the drain. read more

It's hit or miss. The ones up north are all spot on, top tier food. Here, the fries today were room temp at best, and our custard was already half melted when we got it. The order was accurate and the staff were nice. read more

I always have great service here. The double mushroom Swiss burger on sourdough is my favorite. Their north Atlantic cod dinner is very good as well. I also love their pot roast sandwich. The fried shrimp, fries, onion rings, and cheese sauce are all very good as well! read more

My wife doesn't eat meat during Lent, and Culver's ads for North Atlantic Cod looked great. I got in the drive through line and my order was quickly and politely taken. Then I sat in line. All the cars in front and behind me received their orders and left. I still sat. Thirty minutes later (after car after car behind me left), I still sat. A food runner stopped and asked for my order number and said they would check on it. A few minutes later another runner asked my order and said they would check, neither ever came back. Finally I went inside. I told a young lady I'd been waiting over thirty minutes, she said "sorry." I told her two runners had asked about my order, but never came back. She asked my order number and looked it up, then asked the kitchen if they had it. I asked for the manager, she said she was the manager. She stuffed my food into bags and handed them to me, not another word. No explanation, no further apology. I will be the first to say the food was very good, but I'll never go back. The manager typified the stereotype teen fast food manager. read more

Tonight the order was correct for the first time in a year. Only ketchup and fork were left out of the bag. I went through the drive thru and received all with my cod dinner. I had promised myself if they leave out the fries or Cole slaw again I'll never come back. This Culver's really needs training and an attitude adjustment. Serious management issues here. read more

The custard was supposed to be made onsite. It honestly had no flavor. . I love almost anything to do with ice cream; this was a huge waste of my money. I do not recommend this establishment. read more

The wait time is alway, always, always so long!!! There could be literally nobody inside or outside and the food always takes forever to come out! read more

The cashier rang up my order wrong. She charged me for a combo when I did not got a soda. I got a tap water. She argued it was a drink. LOL. millenials... The manager was supposed to refund it and then I reordered it. I just got my cc bill and saw I was charged for both. unbelievable. I won't be back. read more

Gave us shakes with drink holder that doesn't hold shit. The moment the dude gave it to us it went all over the car. Never again.

Went here a second time since we had coupons sent to us by them. Waited over 20 minutes to order, only to find out they were out of custard. How do you run out of custard? This is half of their business. This place has horrid drive thru management with bland food. BTW, our first time was a wait time of over an hour long. If you are into bland food just go across the street to McD's at least they run their drive thru better. So doubt we will even attempt to try this place again, maybe in a few years if they manage to stay afloat. read more

Longest drive through time ever.... Waiters in line for 30 minutes to just wait again for food

the food is good, but the drive through takes FOREVER. we waited in the car for like 45 minutes. the workers were walking really slow and just..."taking their time" they are always forgetting simple stuff like, fries with the kids meal. it says it on the receipt, but not in the bag. they also mess up the ice creams. ask for a cone, no cone. and did it have flavor, no. McDonald's has better service than this culvers. read more

We visited Culver's today to take our grandson to get a quick dinner and frozen custard. We had visited the Destin Culver's before and it was nice. But folks need to say - SOMEONE get a clue on leadership for crying out loud. The "staff" was not engaged, not friendly - save one, and the place was not clean (trash around the ketchup and napkin dispensers-caked on ketchup on the dispensers - glove on floor - trash cans needed to be emptied, cell phone seen on the preparation table in back where food was prepared) just a few observations. The food was just ok. We're would have talked to the supervisor but she too was a rude person. Sorry Culver's need to do a better job with customer service and cleanliness. read more

Their food is pretty good but they charged me for the same meal twice and told me they couldn't refund me or do anything about it. So 2 starts for their customer service. read more

Slow car line when I was there. Spent 35 minutes getting up to the order place. Way too long when it's supposed to be faster. Some people got out of line and went inside. I would have, but I am handicapped and getting out of my car and into a building is a huge production, so I prefer to stay in my car. read more

I came here looking for some meat and was happy to see that they served cod, which is definitely meat by every scientific and common definition. I ate my cod meat and was happy. read more

Super impressed with the service here. I give them a huge 5 star review based on how great the customer service was, the taste of the food, the fast service and Vanessa who took our order. Vanessa also took great care of our little one who is 6 years old. Thank you Culver's. We now can say that we enjoy your restaurant in both Texas and Florida. Thanks Vanessa for making us feel very welcomed during our vacation. read more

The Culver's in Fort Walton Beach had just one and a half stars when I looked at reviews. It lived up to that rating. My burger was barely lukewarm. Didn't melt the cheese. It was an OK burger but it sure would have been better hot. I was at a meeting in their private room so I couldn't take it back. The restaurant was very busy. I hope everyone else got better food. It was an out of town location for me, so I won't be going back. read more

Have sworn never to go there again. It's not just the close to an hour wait, getting the wrong food, seeing employees yucking it up with their friends and taking selfies as I sit at the drive thru window. It's hearing that they do not clean their custard machines and have cross contamination issues from ex-employees (not just one, not just disgruntled) I've complained, but corporate just sends it on to the manager who is apparently the root of the problem. Nothing is resolved. Love both the Navarre and Destin Culvers, but something is seriously wrong at this location. Not willing to risk my health. read more

Disgusting food as well as service. Wouldn't feed this crap to a dog I hated. Location at green acres rd fort walton beach fl has never gotten my order correct once. I've given them the opportunity on more than one occasion to serve a quality meal and have always been disappointed. This occurrence Sunday oct 10, evening drive thru was the final straw. read more

We be love this place. Everything we've tried has been absolutely great. I like the milkshakes made out of custard a little bit too much. The hamburgers are probably the very best in town. We have not had a bad experience here yet. It's a go to place now! read more

This Culver's is terrible. Every single time I went to this location my order was always completely wrong. Took ten minutes to order, took 15 minutes to wait for the wrong order. Their food is not cheap, so it's upsetting when you get home and you have the wrong food. Very upsetting and the last time I will go to this business. read more

This place sucks. You wait forever to be helped. They recommend fry sauces. And they cost extra, I bought some because they recommended it but forgot to put the fries in my order. This place is a joke. Don't waste your time or money. read more

They started off pretty rough in the beginning with the long lines with an hour wait times. I thought they'd get better once they got the opening kinks out but that hasn't been the case. The last 3 times going there they've gotten the custard orders wrong and I always ask for no pickles in the sandwiches and each time they've had pickles in them, even though the receipt clearly shows no pickles. Yes, I could easily take them off myself but I'm highly sensitive to the smell and taste of them and the juices just get soaked into the buns and chicken. I end up throwing up from the smell and end up with no dinner. Time and money wasted. read more

Awful. Slow. Actual zombies work there. Trash compared to the Navarre location. The microwaved my frozen bun in the bag it is in. So it became soggy. A totally different restaurant in comparison to the navarre location. read more

30 minute wait just to be told they were out of Custard. This was an hour before close with a line of cars in the drive-thru. How hard is it to send someone out or put up a sign to prevent waiting until you place the order before the speaker then declares they are out of one of the primary elements that makes Culver's? Go to Navarre! read more