Boo on your customer service. I waited almost 15 minutes in the drive thru with a number tag on my car. The food was delivered and I drove home. Upon serving my family dinner I discovered the wrong order had been given to me. We all make mistakes. I called the restaurant for conflict resolution they would not help me over the phone and said I needed to bring the food back 10 miles to have it exchanged. No reimbursement was provided but, the female voice said 'yeah, so I am holding your order in my hand' that's great but, it doesn't help me feed my family. Ironically, the bag I was given didn't even have the order correct missing the sides for the meal ordered. Your customer service is sub par and I fed the dry chicken to my dogs and my fish eating family is very hungry. Good luck in your business because you have lost this customer. read more

Was very excited to go to Culvers as I've been hearing about it for a few years now. They opened up a location near me and I figured I would try it out on my way home at lunchtime. I ordered a mushroom swiss burger with one patty, onion rings, and a strawberry shake from the drive through. They give you a number and have you pull up to wait for your burger to be ready. I got my bag of food and before driving off, decided to check to make sure it was right. Alas, no onion rings just fries. I shut my car off and walked all the way around the building to try to find the entrance as the door nearest the drive thru is for employees only. I go in and let them know that my order was not right. I acknowledge that the receipt does say fries but tell them that I had ordered onion rings. The 3 people at the counter look at me like I'm crazy and then one of them goes off to tell someone else who is in the back. This young lady comes up to me and looks at my receipt and I again acknowledge that it says fries but tell her that I'm pretty sure I said onion rings. She looks at me and pauses and then says, "That's fine. It will be $1.08". I'm slightly annoyed at this point because I'm not sure why this is taking so long. I tell her that I do not have my wallet and that it is in the car because I just ran out of the car to get my order fixed. She gives me a "Don't know what to tell you" look and says that it'll cost $1.08 for the onion rings because they cost more than the fries. I'm beyond frustrated so I tell them that it's fine and I will just take these. I get home and the burger is so-so. The cheese was smaller than the patty and there were hardly any mushrooms on it. The fries were bland. The strawberry shake wasn't bad but not as thick as I like. So unfortunately, they lost a customer because of this frustrating customer service. If they had a screen at the drive thru order stop OR if they even had the girl taking order REPEAT BACK the order this whole fiasco could have been avoided. And seriously, they should have just taken back the fries and given me the onion rings. A bad burger I could have overlooked and probably would have returned to try something else. But annoying customer service is hard to get past. read more

It is hard to find a place that serves Pepsi rather than Coke. That's great! Fries are crisp, fat and good. Butter Burger, fries and soda for 3.99! Awesome! Next time I will try the kids meal and get a custard with it! Tables were clean, employees were courteous and smiled. No issues for us! read more

Food is good, staff is nice. Definitely overpriced though. I think Freddy's is the same concept, but they are much better tasing.

I'm a big fan of McDonalds but my boyfriend and I wanted to try something different. He heard on the radio that this was one of the top 5 fast food places compared to five guys and in and out. We were starving when we got the food. We got the burgers, chili fries, and cheese curds. Burgers were average, I think I would still prefer McDonalds over Culver's but it was a new change. The chili cheese fries were really good I am pretty particular about places when they use nacho cheese, I'm not a fan of the fake cheese. To my surprise they use real cheddar cheese. The cheese curds were a no go for us, we didn't like them at all. I thought the cheese would be melty but it was cold. read more

Finally tried Culver's. Never again. So disgusting. The concrete taste exactly like McDonalds. So gross. Even the ketchup was nasty. How do you screw up ketchup? read more

I felt like having something finger licking good tonight and KFC doesn't cut it...so I decided to get some fast food which I normally don't. ...it just isn't worth it. So....I was driving by and Culver's caught me eye. I drove through the drive thru and I saw CHICKEN !! on the menu. I placed my order of 8 pieces and the squawk box had to ask if there were 8 pieces of chicken and her response was yes. When I picked it up I asked the guy at the window if it was fresh and his response was yes...only about 30 to 45 minutes out of the fryer. I got home and what a surprise I got....dry, old, frigging chicken. Another disappointment in my life. I called Culver's and asked to speak to someone about the order and the female that answered told me she could help....she was so sorry but not as much as I was because I just spent $15 on a dry old chick. She took my info and told me someone will return my call...but in the meantime Im stuck with the worse chicken I ever had, even if it had been fresh it was still tasteless. Stick to your burgers and sandwiches and keep your old dry chicken as a tax write off for a business lose. Cluck you Culver's for crappy chicken. read more

Decent fast food option. Lots of choices plus a variety of sides that you don't find at most fast food restaurants... coleslaw, mashed potatoes, etc. Tables are kept clean. Ice cream treats are yummy. Kid meals are kinda pricey but it does come with a nice dish of ice cream with one add-in. read more

Just once I would love to get what you see on TV. The Culver's fish sandwich ads I was really looking forward to a great sandwich. I would have sworn that the fillets were almost an inch thick with a good sized bed of lettuce - sauce, but that's not what I got on either the walleye or cod sandwich. You would think that someone in Culver's management would be responsible enough to at least show in the ad what the sandwich is really going to look like. Doesn't anyone do "Truth in Advertising" any more? read more

Not bad. Clean, friendly service. But the overuse of "um" among the wait staff is annoying. Teenagers, you know.

I wanted to like this place. They play oldies inside and I think that's cute. I dunno though- my meal was all fried and grease. Chicken strips and those cheese balls. Maybe if id ordered something else :-/ no urge to try it out again. read more

The cheese curds here are so good! I like to just get an order of those because they are delicious. I really like the concretes that they have here, they are really good too. The employees are always very nice and greet you when you walk through the door, which is great since you don't get that at most fast food restaurants. read more

I have only ever been to this Culvers and I come at least once a week. Never has my order ever been wrong except for tonight. After repeating it twice what I'd like on my burger I get home to find only the entirely different burger in my bag. I come to Culvers for the made to order freshness and tonight I got a burger with everything BUT what I specifically told them I wanted on it. After driving back and telling them I wanted what was on the receipt (because that was correct) they questioned me what was on my burger.. Obviously some new employees training went way wrong. Im disappointed this experience was so awful and un apologetic. read more

We typically don't have a problem with this culvers, it's at a good location but we were disappointed this weekend. We ordered a couple of burgers and my husband specifically got a mushroom and Swiss burger, asking for everything on it because it comes with nothing but the mushrooms and cheese. When he got it there was nothing but the regular toppings. On the receipt it said "everything" under toppings so we know we were heard. We would have gone back but we went through the drive through due to the packed house and our crying baby. Hoping for better service next time. read more

One of the few things that I can talk my wife into eating in the way of "fast food" is Culver's meals. I care for her in a home hospice setting and I never hesitate to make a Culver's run for a burger or in today's case, a fish sandwich. It if was a meal for myself I probably wouldn't even bother with these comments, but considering the circumstances I just wanted to communicate a serious case of disappointment. I ordered two cod sandwiches with tarter on the side. Sandwich was prepared correctly but when I arrived home ... not a sign of tarter sauce! (Strike One). Personally, I really enjoy the cheese curds too so I ordered some for myself. Imagine my continued surprise when I dug down in the bag to discover that Onion Rings were the substitute of the day! (Strike Two). Wow folks - I'm glad the order was relatively simple. So there you go. Next time I guess I'll have to drive a little further to the next closest location. Sooooooo not pleased! From Culver's: THANKS FOR YOUR FEEDBACK. Culver's is committed to the idea that every guest leaves happy, and your comments help us stay true to that promise. read more

I really enjoy the pub burgers, though I think they are trying to kill me. Perhaps that is a fair trade? I AM eating them, after all. They make a pretty burger, hot and made to order, but it always seems greasy. The cheese curds are good, but not quite like authentic Wisconsin cheese curds. I hate that little blue number they give you to stick on your window when you "pull forward" in the drive through...even if there is no one behind you. What's the deal with that anyway? read more

2.5 stars the food was blah nothing special but the ice cream was good. Definitely a dessert only place

Love this place, super friendly service and awesome food/desserts! Their custard is worth the trip by itself but try the Culvers deluxe burger for sure. read more

I miss this place. I haven't been in a few years since we moved to another state. I wish they had Culver's here. This was the best fast food place I've ever been too. Our food was always delicious and they're custards and frozen lemonades are so yummy. read more

Pretty darn good food, if you're after a fresh burger, fries, cheese, and the like. The Concrete mixers (think blizzard with custard) are to die for. This place puts DQ or any other fast food place to shame. I love going here for my 'cheat meal' once a week...or sometimes twice :) read more

I really like their food, generally. And the staff are great. BUT, their cheesecake oreo mixer wasn't good--I think the cheesecake might have been lemon? Now I love a good cheesecake, but this did not go together, and threw away 95% of what I ordered. Very disappointing! read more

We love this place! Staff are well trained! Food is excellent!! Very highly recommend this Culvers!!

After having been at Culver's on a bad day for their cooks, my wife and I revisited the establishment. We had been contracted by the franchise owner regarding the first experience. I am happy to say that our second visit was very good. The burgers were very good, the fries were great as they were crispy and not greasy. The staff was very professional and the facility was very clean. Glad we gave it a second try. read more

Once again, the Swiss mushroom hamburger and Atlantic cod sandwich were the BEST ! And of course we celebrated National Hot Fudge Sundae day at Culvers ! It was an amazing day ! ! read more

Great for fast food!!! I love that they have a gluten free bun option for the burgers. That is a huge plus for me and I will keep coming back. Plus not to many places give out free desert with the kids meals, got to love that if you have a family. read more

If you have not tried the cheese curds or custard here then you are missing out. I'm not a huge fan of the burgers, but they are good. They taste very fresh. It's worth a visit to try the cheese curds and custard. Life changing. read more

Third time your out. My husband and I love Culver's but as of late this location has been terrible. About a month ago we went in for lunch and I ordered a patty melt. They brought it to me and it was burned on one side. I was on my lunch hour and didn't have time to wait for something else so just peeled off the burned side. About two weeks later I went through the drive thru and ordered two burgers with everything on them. Got home and the only thing on them was the meat and cheese. Just dry bread and meat and cheese. Tonight I was out shopping late and decided to stop and get a pint of chocolate custard to take home. I was very specific that I did not want one that was frozen that I wanted it soft. I got home put it in the fridge while I put things away and when I took it out of the fridge it was frozen solid and looked like it had been sitting in the freezer for a long time. Guess we will start going to Freddy's. read more

Food probably would have been great if someone else hadn't started eating it before it was served to me as take out! So Gross and such a waste! I usually go to the Country Club location, but thought I would give this location a shot since it is slightly closer. NEVER AGAIN!!! Who thinks it's ok to eat someone else's food before serving it????GROSS read more

Wow... I've heard great stuff about this place and have been dying to give it a try. Well, I stopped by the drive-tru for my first time today and got the standard Culver's double cheeseburger meal. I was soooo disappointed! The fires were just like grocery store frozen fries and the burger is without a doubt the greasiest one I've ever eaten by a long shot! I can't believe it is so busy with Wendy's and Carl's Jr. right across the street. Stick with Carl's Jr. for sure. read more

Went in to culver's and split a pepper burger I got for free winning one of contests and had a $1,00 root beer float. We caught the end of the car show looks like we missed a bunch of cool cars, but glad we saw what we did read more

I am changing my review. When we went to Culver's is was there opening week and they had some issues. They are on track now.

We love culvers! Great food, great environment! The honey mustard and root beer are amazing!!

A bit higher quality fast food. Being a WI transplant, I like to get a fish fry every once in a while. Culver's is the best around here that I've found, but too pricey for the quality. $12+ for fast food? I love frozen custard, but I am always disappointed in Culver's. Freddie's is better tasting, so I go there for custard. read more

Stopped there today and got a cod fish dinner to go. Slaw and fries were included. Fish was very good enjoyed the slaw, fries were just ok. Will definitely return again. read more

My family and I have enjoyed heading out to this Culver's for a couple of years now. Love the courteous staff, timely service, and of course the frozen custard, and cheese curds. They even say bye as you leave. Satisfactory experience every time! read more

This place is great. They have great service and the frozen custard is very tasty. The only thing they need is a delivery service.

Culvers has some good food without it being too pricey but everytime I go there to eat, especially in the drive thru, they mess up my order and then get an attitude and give off bad body language when I come in to get it fixed.. What's the point of the drive thru if I have to get out of my car to go in because they messed up? You need to repeat the order back when taking the order and while accepting payment to ensure its correct. I think this establishment deserves only 2 stars for those reasons. read more

They flat out forgot our order. We sat in the driveway at the drive-thru while car after car got their order and left. You would assume, someone would have the observation and intelligence to come and check to see if we got our order. Apparently the help there is not only incompetent, but they lack any true customer service and critical thinking skills. When I went into to complain, and get my money back, the kitchen was full of little teenagers standing around chatting no one actually working to service customers. The best bet is to not go to this restaurant until they fix their customer service issues. read more

I love Culver's chicken strips and their cheese curds. I ate at a Culvers up in Wisconsin so I was excited to see one here. Same good food. Service was also good though it took a while to get my food but when it came out it was hot and worth the wait. read more

I love Culvers burgers. They are worth the extra few bucks, because I can tell their quality of beef, etc is better than (most). Service was very professional and friendly - this staff is good at what they do. Previous reviewer whom gave them only 3 stars because of CHEESE? seriously? Go eat a salad or something lady! This is good eats and worth the coin! I only give them 4 stars because of the prices ... adding a soda to your order is $, and I think their pricing could be lowered a bit on the extras which don't cost them much of anything anyway. read more