They've got more than they handle and it's evident by the poor food prep and filling orders incorrectly. I'm not one to gripe about fast food, but they have messed up several of my orders. Last two orders from the store: The "golden brown flaky fish dinner" was over cooked, to the extent that the coating was dark brown, almost burned. The next recent experience.... Ordered a double cheeseburger basket with everything on the burger to go. Got home and the double didn't have anything on it and was over cooked. read more

Really an ordinary burger , where's the meat on a single? The chili fries were horrible chili paste! The curds were so dry and mostly breading! I have to say I did like the shake so will return for ice cream only! The girl who brought food brought no shakes when I asked her for them she looked like we did not order them then returned with one when I said 2 she had to look on the receipt to be sure I wasn't lying to her! The place was so busy I thought it was going to be good that many people can't be wrong about the burgers can they! What a disappointment I am a big advocate for trying new places but this one does not get my vote! read more

We look forward to Culver's anytime we're in AZ. Custard is awesome here, cheese curds rock. Ranks top 5 in hamburgers I've ever had. Customer service is always top notch!!! read more

Good food a little pricy for the amount of food you get. Good for family outing tho clean calm atmosphere and ice cream for dessert. I will definitely try them again. Would be nice if greeted when entering but waited a while until someone finally said il be with you in a minute. I simple hello or how are you would be a good icebreaker no worries tho. read more

I used to like it but I ordered some chicken and they said it was ready and I ended up waited 30 minutes and it was raw!!!btw Sonny did an awesome job! read more

Culver's - Raw chicken from Culver's all I wanted was some chicken - Burgers Near Me - Surprise, Arizona

Went in for the flavor of the day and came out with something resembling mud and tasted even worse. It didn't even come close to what they were advertising so I'm assuming they ran out of the ingredients and just threw what was laying around into a cup. Awful customer service when I went back in to have it corrected they just created another monstrosity and bullied me into thinking I was crazy for even questioning them. read more

Culver's - This is what I got - Burgers Near Me - Surprise, Arizona

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WOW! Two thumbs up! I'm a fan! Tried the mushroom swiss burger, cheese curds & a caramel cement mixer. The burger was amazing. You can tell it was cooked over an open flame. Had that wonderful chargrilled taste. The burgers will come plain so if you want extras like lettuce, mayo, etc I'm guessing you would have to ask. Never had I enjoyed a plain burger so much, it doesn't need all that extra stuff if you ask me. The taste of the beef mushrooms & swiss alone was enough to keep me happy. The cheese curds were out of this world! I could eat a vat of the cheese curds. They are a must have when you go. There is also a huge selection of custards, shakes, pies, cakes and other sweets. Just looking at the selection of mix ins could send you into a diabetic coma. The restaurant itself was very clean, including the bathrooms and the staff was super freindly. In fact I was asking my husband what he thought a particularly yummy desert was in the freezer as a staff member was walking by. She happily informed me it was a brownie explosion cake. I would definately go again, in fact I could kick myself for not going sooner. Culvers will be my fast food burger place from now on. read more

Long wait, and bland burgers. Decided to check this places out after passing by it 12 dozen times. I was not really impressed with the service, the food, or the atmosphere. The prices were a bit on the high side for a fast food joint as well. read more

Can't go wrong with Culver's! Love their food, and menu, their staff is always helpful and nice! :)

Horrible service.. Food not worth the price!! I've eaten at several different culver's around Arizona and I would say that this one has the worse customer service. Waited over half an hour to get half of my order (which was cold) and half of my order never came.. Finally got tired of waiting so went to the front and return my food and get a refund told the manager how long we've waited and the food was cold. Manager just simply said okay and gave me my refund, never even apologize nor look at me when I took my receipt. Never will come back to this place and never would recommend my friends to eat at this place. read more

Today was our very first time at Culver's. We have only been in the area for 9 months. This is a great place to eat. The employees are just awesome and the food is great. We recommend this to all. Go try it. You will not be disappointed. read more

Great hamburgers and sides. The milk shakes are excellent. The prices are way too high. $12 for a basket seems expensive.

Ive been to Culvers alot. My son loves it and the cheese curds are A-mazing! I always felt like it was a bit pricey for "fast food" until I went to five guys... wow! Id pay the extra money for a butter burger anytime! Culvers is way better than any fast food burger place in Surprise hands down and also better than five guys and half the cost. I will never complain about the prices again. The shakes are good. The burgers and fries are good and as I said before.. cheese curds for the Win! :) read more

We come here solely for their custards. It's delicious and quite caloric. Did I say delicious? Good service, too. Very polite staff. The rest of their food is OK. Probably more like 3 stars but I generally am not a fan of fast food. read more

Good Burgers and Sandwiches. Prompt and friendly service is always nice, clean place too ! Don't forget Desert !

Their burgers were too greasy for my tastes. Their onion rings were perfect, and their cherry cheesecake concrete mixer could very well be one of my favorite fast food desserts out there. read more

Culver's has good food and a nice menu selection. Their custard is great, too.

First time here....Kind of like a souped up Dairy Queen. Bacon cheddar Burger was as good a burger as I've had, cooked perfectly and the Custard/ice cream was delicious. Definately a fan of this establishment. Priced right with good service and very clean as well. read more

Culver's your food is always so amazing! This review isn't about the food it's about the employees you have working at this location. Young boys with terrible mouths on them. Standing up at the counter ordering our family dinner with my 7 year old son and 4 year old daughter and the two boys getting food on trays both said the F word and then one of them said something was Bull S@$!. Not quite about it. Very loud. I'm not one to shelter my kids against bad words I mean we all say them but there is a time and place to use those words and being at work isn't one of them. I do have to say our cashier also a young man did apologize for the language because it was just that loud that it interrupted our conversation. Maybe have a chat with them to watch their language. The amount of older folks in there one of them might start pulling some ears and getting some bars of soap to rinse out their mouths. read more

Waited over 10 minutes for a single cheese burger and onion rings...several folks came and went. By the time they cooked the onion rings the burger was cold..and it was really cold by the time I got home. Won't go there again....not worth it read more

I'm not a fan of culver's food. Everything that I've ever had has been super greasy and not very tasty. If I'm going to have a super greasy burger, I'll pick 5 guys or in&out everytime over these guys. However, the turtle custard desert is to die for. So it's kind of hard to give this place a rating. I'd say 4-5 stars for dessert, 1-2 stars for the food. read more

Kids love it...employees are nice. Food was prepared correct and brought out pretty quick. The custard was tasty and I was impressed with the burger. read more

Wow. Burger fraud. Culver's has managed to engineer a double burger using (what appeared to me as) about a quarter pound of hamburger meat. After waiting about ten minutes it arrived at my car with the patties charred around the edges. The top of the bun had no condiments. Hidden under the meat was a small dollop of ketchup, and one of mustard, two rings of red onion and two pickles- presumably because I ordered extra pickles. This was my first and last ever visit to Culver's. read more

If I could give 0 Stars I would. My husband and I ordered a double cheeseburger basket with fries (for him) and we both got a root beer float on Sunday 11/26/17. Nothing seemed to taste off with his food or our floats. However that night when we got home my husband starting violently throwing up, feeling queasy, and having horrible diarrhea. I instantly knew it was the Culver's since we had some home cooked and well done food for dinner that night. I wasn't too worried since I only had a float. But once midnight or so hit I was shaky and feeling so nauseous. I managed to make it until the morning however started to violently vomit as well. It must have been the floats. I know it is soft serve so maybe the workers do not properly clean the machines. The main problem is that I am 20 weeks pregnant and the amount of times I vomited made me extremely dehydrated and I had to go to triage at the hospital to be put on iv fluids because of that as well as having consistent contractions. In no way am I able to deliver our daughter just yet. Lesson learned: I am never ever eating fast food ever again and I am most certainly not ever coming back to this Culver's! read more

The service at this particular Culvers has been awful. Wrong orders each time we've gone there-be sure to check the bag before you leave. The staff goofs off with no supervision and no respect for the customers-poor service. By the time we waited for our food and then waited again for them to fix the order our food was cold and a waste of $60 each time for our large family. If you like to pay too much for bad service, wrong orders and cold food this Culvers is for you. We do like Culvers. This one is horrible though. read more

Our first time at this establishment was good. The food was excellent and the staff was polite. My daughter and I did enjoy ourselves, and the shake goes home with me.. read more

The management of this restaurant treats it's employees like crap. The food is mediocre at best. The yogurt (or whatever it is) is no where near as good as Dairy Queen. read more

Food taste great, and very friendly customer service. They bring your food to your seat, and ask if you need anything else. I would love to give this place a 5/5. But unfortunately the mens bathroom was worse then even at a jack in the box or Carls Jr. it was pretty disgusting. So therefore they lost a point, but still everything else seemed clean from the tables to the great tasting food that made up for pretty much it all. 4/5 read more

Your food is always consistent. It is good. Burgers good, Concretes good. Blonde HS girl taking orders was good and thorough when taking my order. BUT!!!!!! Rudeness started when I went to the window to pay. Lots of activity at the drive thru with all the other employees. I was told my balance, and handed this Blonde HS cashier girl my card. She ran it, but then, was talking to all the others at the window, and just stuck her arm out the window with my card. No thnak you, no eye contact, just the left arm out the window looking the other direction talking to the others. VERY RUDE! Then my concrete came out, and she did the same thing. just stuck it out the window, and kept her conversation going with the others. HI Blonde HS cashier, I am your customer, in other words, I am your boss. I pay your wages, I keep you in business and you damn well better start paying attention to me instead of trying to figure out what dress you are going to wear at Homecoming. Manager/Owner, I realize this is a problem with hiring children to do this job, but they are on the front lines of your business. You better train them right. I can eat at 100s of different places and I chose yours tonight, and now will not choose you again for a long long time. read more

Service is good and food was prepared okay. I'm just not satisfied with the amount of food. Back home where the chain is popular, and the reason the chain was popular was the honey bun burgers as well as the size of them. They are very large patties. The patties here are just average size. The Mushroom and Swiss is not the same sauce as back home. Again, good food, good service, just didn't fill me up. Custard is the same at least. read more

Delicious grilled burgers freshly made which is why there is often a backup. Best when there are coupons. Buy one basket & burger separately & share the fries. Otherwise a bit $ for drive thru read more

Yummy food, staff is nice. Always busy! It seems like all the older folks are always there (looks like a nursing home cafeteria) . Therefore it's busy. So I use the drive thru or don't go all all. read more

Don't go Friday night or any weekend day. Apparently they have no Adult managers there and the service is horrendous if you get any at all. We like the food there but it's not worth sitting at the drive up speaker for 10 minutes waiting for service, we drove off, again. The parking lot was essentially empty, they weren't busy, with work anyhow. Our other weekend experiences were spent waiting after ordering for them "to find a cup". It went on so long that I went inside and got a refund. The manager was maybe 20 at best. They need adult supervision. read more

Pick anything on the menu... it's ALL good! Best fast food place around with killer custards, malts, and shakes!!!!

Not the best, the "steak" was a hamburger that seemed to be sat on or something. Everything else was ok not great but I would give them another shot. read more

It's like a Dairy Queen copy cat except it doesn't taste anywhere near as good. I've never been to this location but I've been to many others. read more

We love the food and ice cream. the butterburgers are the best hamburgers in town. We eat here several times a week and bring the grand kids who also love the food. The number of choices is great as well fried chicken, fish, burgers, chili, and lots more. I have not tried everything myself, as i am partial to the burgers, but my husband has liked or loved everything he has tried. read more

Okay, I was super excited about this place when I finally realized what it was while we were in the drive-through. I wasn't excited however about their complicated menu. I did the build your own combo thing and I just wanted a single patty cheeseburger with bacon on it. I got the cheese curds as a side because... well how could I not. Fried cheese. After pulling past the pay window we waited for a good 7-10 minutes for our food. That was irritating. I like the whole made-to-order thing, but Jack In the Box manages to do it faster. I gobbled up all my cheese curds within moments. Ya, they were really good. There was a mix of white and yellow cheese in there. The flavor of them was just delicious. Unfortunately, my burger was all sorts of wrong. I opened the wrapping to find a ridiculously misshapen double cheeseburger inside. I wanted one less patty and some bacon. I guess that was too much to ask. Anyway, it looked unappetizing based off of the strangely shaped patties and the fact that it was so greasy I couldn't get my hands to grip it without crap falling out the other end. I probably wouldn't go back unless I was just getting a snack. The cheese curds are great, but that's about it. read more

So it's the Saturday after Thanksgiving and all through the house - BURGERS NOT TURKEY we all cried out! This place is close to my Mom's and allowed us an easy way to get some grub to go and allow the cook a day off. We hopped onto the website, made a list (checked it twice) for the 10 of us, and then three of us cruised over to make the order and pickup. OMG. I'm still dreaming of this place. Too bad it's a 5 hour drive....I could REALLY go for another burger from this place! My husband and I both indulged in the Culver's Bacon Deluxe, and everyone ordered a smattering of other burgers plus 8 orders of fries. We avoided the Cheese Curds because it seemed a lot of other reviewers weren't too pleased with them. Oh, there was also an order of onion rings but I didn't get to sample those. Our only "issue" if you will is that we requested all of the burgers be single patties and realized when we got home and unwrapped them all they were double patties - but don't worry - I still CAN'T BELIEVE I ATE THE WHOLE THING. It was SO good!!! I think there was only one in the group who felt his wasn't what we ordered ( hey, we went off of the list) but I was in seventh heaven. The place was more fast food-ish than I had pictured when we first walked in but I don't care, the food was delish and the service was pretty fast. My husband also split his chocolate malt with me which was very, VERY good. I guess I'll just keep dreaming of this burger until my next visit - but thank you Culver's for a delicious "last meal" with the family before we hit the road that day to head home. read more

I have 4 men in the family and they love Culver's burgers. They would eat there everyday if they could. I tried one and it was so good. They have great salads there too, which I get. Salads are always fresh. My granddaughter gets the chicken fingers and loves them. This is the best burger place in AZ. I lived here all my life. Highly recommend! It is a WooHoo! As good as it gets! read more