Second visit. This time we dined in. Ms. Georgia greeted us before we were fully in the door. She is super friendly and observant based on the fact that she noted my glass with water in my arm. The dining area was full but we found a table away on the opposite side from the entrance. A manager came around to acknowledge us then, an assistant manager, Nate, brought our food. He gave us each a card to redeem a dessert because of how long it took. We didn't find the wait long but that was a nice gesture. We both ordered the 3-piece Atlantic Cod Dinner with fries and coleslaw. It comes with a roll. The roll was hard and not appetizing. The fish and fries were hot and tasty will a sprinkle of salt on the fish. The coleslaw was delicious and there's not many places where I order the coleslaw. This was a nice, relaxing lunch. read more

Culver's - Burgers Near Me - Surprise, Arizona

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Georgia has to be the kindest human I've ever met. My little wanted to play and talk while we had a growing line behind us. Georgia was able to gracefully transition him from talking with her to moving us through to help other guests all while smiling and you just don't find a gem like her everyday. We need a cloning machine to make a million of her. Side note, the food was fantastic too but Georgia really turned our 'fast food' into friendly food. Such a warm and comforting environment in such a high pace location. I'm betting she's the reason this place is always so busy. Thank you! read more

Worst Culver's location. Was asked to pull into a parking spot to wait for two mini mixers. Watched two workers goofing around in the parking lot, then the two cars who ordered behind with both food and six mixers total for the one car alone were served before us. Then all of the cars that came after were served before us. Absolutely no reason for the 30 minute wait for two mini mixers. Extremely disappointed and will not be coming back. Especially at the price we paid. If the night staff was attentive and paying attention, this likely wouldn't be an issue as they would be on top of the orders. I ended up going into the store and waited at the counter for a few minutes before being helped. Didn't get a "be right with you" or any sort of acknowledgement, even with four people standing in front and over a dozen in the back. Finally got some one from the back to come help and was then handed two melted mixers that had been sitting the whole time we were waiting. No one checked up on us to see what was happening or made any gesture to provide even the most minimal amount of basic customer service. I was not offered a remake or any compensation besides some coupons for the next visit, but declined because I won't be coming back. This was my first time going to any Culver's and will be my last. I hope this issue can be resolved and staff can receive proper training and procedure to ensure no future guests have to experience the same thing. I can't imagine that I am the first one this has happened to, but hope that this review can ensure that I am one of the last as this visit was completely unacceptable. read more

I quickly visited Culver's and had tremendous restraint as this visit was just dessert only. But normally I would load up because I don't have Culver's where I live. Tonight we opted for some frozen custard and two turtle sundaes. The flavor of the night was caramel pecan, but we opted for vanilla. Service is super friendly and efficient. Everything is made to order. Plenty of parking. Clean location, reasonable price. read more

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I haven't had Culver's in a while so I wanted to eat here for lunch. Came here on a Saturday afternoon and it wasn't too busy. There is plenty of parking in the front and they have a big menu of burgers, chicken sandwiches, seafood and desserts. We got the Culver's deluxe burger ($12.59) and the spicy chicken sandwich ($11.29) meal. I like how they give you crinkle cut fries which my boyfriend liked. We replaced my fries with the cheese curds. The cheese curds were delicious. It tasted like a mozzarella sticks but each cheese curd had different types of cheese such as white or cheddar cheese. But the spicy chicken sandwich was actually pretty spicy but the spicy wasn't even tasty. I ended up not finishing the rest of it. There's a lot of seating indoor and outdoor. Pretty standard fast food restaurant with a soda fountain. I like how they serve the food to your table but cashier wasn't really friendly. read more

Culver's - Culver's Deluxe Cheese burger with crinkle cut fries ($12.59) & spicy chicken sandwich meal with cheese curds ($11.29) - Burgers Near Me - Surprise, Arizona

Extremely disappointing experience I ordered a burger and fries with pepper jack cheese, no tomato and no mayo. What should have been a simple order turned into a frustrating experience from start to finish. When I got to the window to pay, an employee stuck a sticker on my side-view mirror and told me to park elsewhere. A gentleman then came out to my truck and told me my card had been declined--only to find out that the card had been swiped incorrectly on their end. No accountability or real apology for the inconvenience. After that, I waited approximately 15 minutes for my food. For a fast-food meal, that is already unacceptable, especially when there didn't seem to be any explanation for the delay. Unfortunately, the food wasn't worth the wait. The burger and fries were poor quality, and the overall experience was just disappointing. The service was horrible, the food was garbage, and there was no sense of accountability for what went wrong. It's especially frustrating when in-N-Out Burger","can consistently get you a fresh meal in a fraction of the time. I don't expect perfection, but I do expect a basic level of efficiency, accuracy, and customer service. I left feeling like my time simply wasn't valued. Definitely not an experience that makes me want to come back read more

I had heard good things about this place but it let me down big time. I got my standard fast food meal of chicken strips and fries with a fresh strawberry lemonade. I had to pull aside and wait which I assumed because they were battering and frying my fresh chicken but no, these were small planks of thin lightly breaded chicken which I assume came right out of the freezer. The fries were cold... c'mon for the price of this meal, I deserve better! The lemonade was great, but I would like to point out that this is the only non-dairy option other than soda. Disappointing overall. read more

As a vegetarian, I order sides & Culvers has some great ones! Mashed potatoes, broccoli, onion rings & Cole slaw are some I ordered today. Everything hot & fresh & very satisfactory -- while my spouse enjoyed one of their famous fish sandwiches! read more

It smells musty inside like it's not throughly cleaned. The tables and chairs are clean so the place looks tidy but it is like they use dirty rags or old mop water. read more

The food is typical of a Culver's, and the servers are friendly, but the wait time at the drive-thru makes it more of a "drive-up-and-wait" than anything, unfortunately. read more

We stopped in at Culver's at 16145 W Bell Rd. in Surprise for ice cream sundaes and a root beer float. When the girl brought it to the table to 2 sundaes were in pools of melted ice cream. I should have taken a picture but I didn't. I was just so annoyed. So I said to her oh they're melted. She said that's because of the hot fudge sauce. I have never gotten a hot fudge sundae from anywhere that caused the ice cream to melt as much as these did. I know it's hot in Arizona and the store was not cool at all but really this was ridiculous. Then for some reason the girl who took the order decided to make my husband's root beer float with diet root beer. I know he's overweight and maybe that's why she made that decision but it wasn't hers to make. So to make matters worse when he brought it back up to the counter he asked her if it's made with diet soda and she said yes. Now really WHY? Then to make matters worse they didn't seem too happy with the thought of remaking that float. They did do it though but they were annoyed. And furthermore, the girl who took our order and who had no personality by the way, didn't even ask us for our loyalty number. This is probably the worse Culver's we've ever been in and we will not be returning. read more

So went to Culver's after a long road trip thought this would be good I was rudely awoken. My cement shake was watery and tasted horrible ended up tossing it, food was cold, so in the photos I watched a woman (trainer, younger Hispanic girl) who was training a guy she picked the trash up off the table and just tossed in on the floor and said "I don't really wipe the tables, or chairs and just toss the trash in the floor no one really cares it's fast food anyways" in the end I won't be eating at this establishment or giving money to Culver's anymore. 0 star if I could this place doesn't deserve a star! read more

Culver's - Burgers Near Me - Surprise, Arizona

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Stopped by on my way out of town and did a pick up order. Curbside was fast and friendly! Everything was really delicious and hot! The only thing is I felt like the onion rings were a bit too salty. It was also pretty pricey. We spent about $30 for 2 burger meals and a side of onion rings. Would definitely order again if in the area. read more

Culver's - Burgers Near Me - Surprise, Arizona

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Was craving a burger and wanted a "as real as home cooked" burger as I could get from fast food. Culver's never disappoints!! Burger was so fresh and juicy! Fries and onion rings were crisp. Of course I had to get a side of cheese sauce for dipping. Everything tasted great! Service was friendly as always. Keep being great Culver's! Love you! read more

Culver's - Double ButterBurger w/ Cheese, Regular-Crinkle Cut Fries, pretzel with cheese - Burgers Near Me - Surprise, Arizona

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Awful my husband went through the drive thru (just now) he was given the wrong order, he had to drive back and I'm assuming they remade the original order, they forgot to give him his fries (which luckily he noticed before he left) the roasted garlic pub burger was inedible it was lukewarm (so not remade) and tasked like old grease. The surprise Culver's used to be great, not anymore. Will never return. Shameful they would give anyone this garbage. It also smelled like rotten mayo. read more

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cold food was served. Burger was dry and flavorless. Fries were cold, too. Root beer was good. Will stick with the custard desserts and pass on food. Very disappointing. read more

The food was really good. The double deluxe was well balanced. The onion rings were crispy. The crispy chicken sandwich was perfectly fried. With that said, it was just average. Nothing stood out. Great service and the inside was clean. read more

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We ordered dinner for the first time through the Culver's app for "Curdside" (cute play on words). We ordered three North Atlantic Cod dinners, a 6pc Breaded Jumbo Shrimp, and a Concrete Mixer. First, navigating the app was so simple! Ordering was really easy. We arrived at this location (never having been here before) and it took us a few minutes to located the "Curdside" parking area (east side of the restaurant near the drive thru) as the signage is small. Our dinner was scheduled for Curdside at 4:45pm. While we waited, I ran inside and discovered plenty of seating, lighting was appropriate, and the restrooms were clean! Our food arrived to our car at 4:52pm (not bad) and the food was piping hot! Being only three miles from our home, the food was still nice and warm. Presentation was good and we were so surprised that the quality of food was really delicious (seafood from a fast foos burger establishment). The only "con" about the North Atlantic Cod was the breading on the filets. I can only believe it is better when plated to table. It was a bit soft. Yet, the Cod made ip for it. The cod was VERY DELICIOUS and FLAKY! Really good! read more

I asked to put the tartar sauce on the side and they charged me $.35 to do that because they said it comes in a container so if I have it on the sandwich, it doesn't cost me $.35 also the drive-through was dirty the sign in the sidewalk in the front door. The young lady who put the sticker on my car was nice and I had to wait 15 minutes for my food, fish fries, and Sprite, which I don't mind it was two cars in front of me. read more

Great service and the burgers are really good. I'm not a big ice cream person but the rest of my family says it's amazing. Possibly the best fish sandwich in fast food too read more

OK - it's Good Friday and place was slammed with patrons. Ordered our usual Cod Dinner and a custard dessert. My fish was dry, tough and so overcooked. My husband's dinner was cold. Fries were good. We waited about 45 minutes for dinner to arrive. We have been coming here (Surprise, AZ) since it opened and our Huntley, IL location for almost 20 years. This was a first - a BAD FISH DINNER. So disappointed... read more

If I could leave 0 stars I would. I am so pissed. Went through the drive through and ordered a chicken tender meal... or at least I thought. Forget the meal I guess because I only get the tenders. NOT EVEN MY BBQ SAUCE?!?? I paid for the meal before realizing the fries and sauce were missing. I then called and was told that they are very sorry and they would be sending me coupons in the mail for a new meal. 2 weeks go by and here we are without my coupons. I gave them my address and everything. Liars. read more

We really enjoy Culver's. Their burgers are great and the ice cream always excellent everyone is very nice there and very efficient. It's very clean in there. Someone's always cleaning. Our favorite thing is the fish and shrimp. They make excellent fish and shrimp. read more

Our visit to Culver's was disappointing. My husband saw the ad for the fish sandwich on TV and suggested going there for dinner. The counter help was very friendly and efficient. The dining room was nice and clean and the drink station was also clean. But that is all that I can say was good. My husband got the cod fillet sandwich, the fish fillet was good but there was only one small spot of tartar sauce on the sandwich so it was dry and was lacking flavor. I got the grilled chicken sandwich which was very disappointing as it was a very unappealing color ( beige) that looked like it was heated up on the flat grill with absolutely no seasoning it tasted absolutely flavorless. It came with lettuce, tomato and pickles ( well really only one small pickle chip). Very disappointing as it looked so good on TV. And for that we paid $23 read more

I went through the drive through last week and ordered a burger. I paid, they put the number on my side view mirror and was told to pull around and wait. I waited 20 minutes and finally called inside to ask where my burger was. It sounded like a manager who answered the phone so I explained the situation. She said she'd send it right out along with some coupons. I hung up and waited for another couple of minutes until someone came out with my lukewarm burger and not one coupon. It wasn't even super busy at the time I was there. There was one car ahead of me and who knows how long he had been waiting! I've been a fan of Culver's but not anymore after that experience. I'll spend my money where I can actually get my food hot and in a timely manner. read more

Delicious walleye dinner yesterday. The service was fast, efficient and a great group of polite young people working there. Kudos to the management at this location. We WILL be back! read more

I want to give a shout out to Paul and his amazing crew!! My daughter has recently developed several allergies but still wants to enjoy a cheeseburgerfrom time to time and this location partically has gone above and beyond. They have even looked at boxes to double check and more. For example today, we had more doctors appointments and she wanted a treat. We mention her allergies as we always do and this particular gentleman recommended the lemon ice since cant have the ice cream. He went double checked saw it didnt contain her allergy and the crew cheered. The compassion and kind spirit is truly the culture here at this partical location, and truly made my daughter's day as usual. read more

Hannah at this Location is a Rockstar. The order we got had been mixed up and she remade the whole order. She had great customer service and made it right! This is the customer service we need and lack at every other fast food place in Surprise. Culver please give Hannah a raise! read more

The food was fresh and fast. The staff was friendly and the restaurant was clean. I think Culver's has one of the best fast food burgers around. read more

Culver's - Deluxe - Double ButterBurger - Burgers Near Me - Surprise, Arizona

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Been after wifey to come here for a month, and she finally gave in. On the commercials the burgers look big. They're not. Then they were cold. They remade them but like I said they're not big , but the buns are! And wife's came back pink. Not good. At all. You can safely assume that we will never return. So much for the love. read more

Have been to culvers multiple times for their custard treats, but this is the first time for ordering a hamburger. I was told it was better than In-n-Out, and that assessment couldn't be further from the truth. Ordered the deluxe cheeseburger with bacon. First, the burger was lukewarm, so that the cheese didn't even melt. Onion was over powering, the veggies were so-so and the patty itself must have been pre-cooked or sitting in a warmer...(it wasn't fresh cooked). The entire burger lacked flavor (save for the mustard I added) and quite honestly, it wasn't worth the price. Just didn't cut it. The onion rings were the bright spot and they did not disappoint. Crispy and flavorful, served hot (not sure what happened to the burger). Will return for the custard, and possibly onion rings, but In-n-Out wins this burger battle battle hands down. read more

Stopped here for the first time on a very busy Friday night for a quick burger, or so I thought. The line was out the door. Parking was close to impossible, we got the last spot. Apparently a fish fry near a retirement community is a happening Friday event! I ordered two deluxe butter burgers. One without cheese, the other without lettuce, onion, pickles or tomatoes. Despite double checking my order was entered correctly when I placed it, I failed to check what they gave me so that's on me. The first burger was correct, the second was completely wrong and both were cold. The wait was quite long but I was bringing a meal to my MIL (her request) after she had major surgery. I wasn't going to leave. There are a lot of burger places in town so this might be my last visit. read more

We were excited to know AZ have a Culver's because in WI we do & love them. We always have a great experience when we come & lots of time they are busy. On this day; we went to this location on Fri Feb 3rd after 4:30p; they were extremely busy. We placed our order, got our drink & number to wait for our order to be ready. We noticed they make ice cream & or concrete orders 1st while you are still waiting on your food. Our suggestion would be to please make all ice cream orders once food orders are complete to avoid your desserts from melting. After we got home we noticed our fries were in over cooked & some were burnt as well. We were disappointed because we enjoy all their food & anyone packing orders should not place overcook fries in a customer's bag. A tip please check your food before leaving especially your fries. We had to throw away half our bag unfortunately. read more

Snickers special of the day was not at all as pictured ... very small for the $. Vanilla custard w raspberry good. Staff "meh" ... not particularly friendly. The smell .. grease i guess... ugh, turn off. read more

How many more details would you like, feces on the women's toilets aren't detailed enough? Would the sighting of a cockroach climbing up your wall be beneficial? Oh that's right, the husband takes care of pest control not a professional, details could get you closed down by the Health Department read more

Culver's has the best cheese fries you can get from a chain restaurant. They're also the only place you can order burgers from early in the day. The food is consistent no matter what location you visit. read more

Drive through Burgers were very dry today (aka dried out) .... Onion rings were great... Anytime I eat I house the burgers taste way better than the drive through burgers... hmmmm? Just thinking out loud. read more

Found hair in chicken tender, tartar sauce tastes and looks like mayo, food was mid. Ice cream was really good do recommend! The food came out hot and ready eat. read more

Fresh hot food, friendly service, clean! All you need.frozen custard yummy! I get chocolate custard with hot caramel sauce.

Unfortunately, the customer service isn't always up so far, especially when I go in there for a DoorDash is. They are very aggressive about you confirming the order on your app before they even show you the food or allow you to actually confirm that it's all there or confirm that it's even the right name. They're just not polite about it. I won't be taking orders from here anymore and because of this experience, I won't even really go here anymore because honestly, there's plenty of burger places around and about customer service if you're not polite I won't eat there. As far as their food, the burgers are pretty good and the french fries are OK if they're not undercooked which happens often. Edit, I'm back to bring the stars from three down to one because I was just in there and treated more rude than I probably ever been treated at a place and I can't believe the way the manager Lady was talking down to me. I will absolutely not go here again ever. read more