First off, I'm so grateful for Dansen and his amazing Team both in the Office and his Technician's…read more 5 Stars!! I had issues with starting my car for a couple of weeks. I wasn't sure what was going on, but I knew it had to be looked at before It got worse. I contacted Dansen's Auto Repair and described over the phone what I've been experiencing. I go to Dansen's for safety check and oil changes as they always do excellent work and the prices are affordable. They were busy, but let me know it was OK for me to bring my car in and they were going to look at my car once they were done taking care of the automobiles they were working on at the moment. The narrowed it down to my starter, contacted me and ask if I wanted to move forward with replacing the starter. I said yes. They replaced the starter, tested it and contacted me to let me know. that my car was ready to be picked up. They finished it sooner than expected. I was so happy because my car gets me to frequent doctor appointments and physical therapy. I cannot Thank Dansen's Auto Repair enough for all of their hard work, honesty, excellent communication skills in the office and their amazing Technicians. I encourage everyone to support this outstanding local company. They'll take care of you every step of the way. So grateful that they are located right here in Waianae. Mahalo Dansen's Auto Repair!

What was suppose to take a few days was ready the next day! As quoted, all service done and…read morecompleted. Looking for amazing auto work, call them today!

Very rude, worse customer service even from the owner. They treat you like they don't want your…read morebusiness. Oh well you guys lose money. If you want safety check to down the street by 7-11 to 808 safety llc.

Helper told me to come back after 1030-1100 am for a safety check because owner wasn't in. Went…read moreback to shop at 1115 and saw the helper and he notified the owner of me wanting to get a safety check. I've been coming here for years and owner said no not right now and sat back down. Poor customer service and no communication between the owner and helper. Most definitely won't be back!! I hope you the owner reads this and reflects on his poor customer service!! I'd give you 0 stars if I could.

Ed is the best on the west he understands the people the problems and his prices is very…read moreaffordable. He's not charging an arm and one leg he gets the job done. he's been around so long and everybody knows him well.. if your engine is running rough, he will diagnose the problem. if you're safety check expired. He will get you up-to-date. So anything you need to do with your car getting your car problem solved getting you driving back on the road again. Go check out Ed. He's for the people help him stay in our community for another 10 years and support local. BEST IN THE WEST!!!!!

Appointment or not dude comes in when he feels like. Don't waste time. If you say you open 10am…read moredont have your guys come out at 11am saying you coming in at 1pm

They failed my safety inspection by lying about my tint, even though it's legal. Completely…read moredishonest and shady. Stay away from this place.

I called to schedule an appt for safety check. Guy on the phone said to come at 1pm. I arrived at…read morethe shop at 12:30-12:40. The guy said the boss wasn't in to come back at 1. I returned at EXACTLY 1pm and saw there was a car in the garage so the guy tells me that as soon as this car is done I could pull in. I waited maybe 10mins. The car pulls out and the guy waves me to come in. He guides me all the way into the garage and takes my registration and insurance cards. He begins walking around my vehicle looking at my car and checking whatever around the car. At this point it's 1:15pm. He walks into the office with my paperwork and Immediately comes back out and tells me, "Sorry..we're going on lunch". I was like, what? You told me to come back at 1. I was here before 1. And mind you, I took off on my lunch break to be there at 1pm because this is when I was told I could come. I'm not sure why they decided to take a lunch break when I was there when they told me to come. I'll never come back to this place for anything.

Mahalo Richard & staff for all your help today! Great…read morecustomer service & friendly staff!

Brought my car in for a slow leak on my front left tire. Richard checked the quality of all tires…read moreand recommended replacement of all 4. My car also needed an oil change. He explained everything clearly and with kindness! He answered my questions and my car was ready before the estimated time! Iʻm grateful we have a reliable and trushtworthy Goodyear to bring our family car to!

I own an old '05 Toyota and one morning it wouldn't start. Luckily I was in walking distance of an…read moreauto parts store. After some help from the parts store employee we found that my battery wasn't holding a charge. I bought a new battery and alternator from the store and asked for a referral to a mobile mechanic, they gave me this card. Josh answered the phone immediately and agreed to come all the way out to Makakilo from Mililani where he was at the time, his price he quoted me was very fair. He arrived at my house within 30 minutes and immediately got to work on my car. There was an issue with the part, the girl at the store sold me the wrong part . Josh offered to drive all the way back down and exchange it. He came back with my change and agreed not to add to the original quote he gave me. My car is running great and I may even hire him again for other maintenance services! I recommend him to anyone in need of mechanical work. So convenient to just stay home and have a mechanic come to you!

Terrible customer service!!! JTW Mobile Auto Repair deserves 0 doesn't show up at all or message…read moreyou saying won't be able to come out. He's just a No Show person!! Would not recommend this mobile service.

Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car