Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

I usually do not take the time to post a review unless I am really wowed! I had the BEST EXPERIENCE…read morewith the whole team at this Carpet Factory Outlet. first of all, Tom, our salesman was personable and down to earth. I know what I want, and he was great with me shooting him down and pointing me in the right direction! Scheduling was easy and flexible. then there were the installers.... OMG, they were wonderful! super nice, kind and personable, not to mention they did a great job and helped us repair someone else's mistake. AND, we're even honest about my wall paint colors! Just a great experience! Thank you!

Awesome place to do business with. Came and measured rooms next day after stopping by to get…read moreInformation. After ordering carpet they came in 2 days after it came in. Installers were excellent. Would definitely buy from again.​​

Asked owner for trim threshold that was told to me by his guy Greg that would leave one and it…read morewasn't with the material told me wasn't part of the deal Ok I told him but his kid said they would handle it from original deal; their customer Service is not customer centric especially with their original installer from my original review. Arrogant sales man and does not listen Go else where or get Greg to do side work he the polite one

My husband and I have bought carpet and flooring from here for years. Never a complaint and…read moreexcellent people to work with!

the worst company I've ever dealt with in Buffalo by far. not only did they lose my order after I…read morecleared out my entire downstairs (and we have 4 kids) for an install that never showed because of an "employee error" but they were supposed to install it 2 weeks later and never showed again. DO NOT USE THIS COMPANY ESPECIALLY THE TRANSIT ROAD LOCATION

Sadly, I tried a few times to give the benefit of the doubt. My daughter was treated horribly from…read morethe estimate she had at her house. Talked down to, etc. She is a young woman, and Scott seemed to think she was an idiot. We opted to go elsewhere, because of this. I insisted on not having him at my estimate recently, but that didn't matter any. I ordered my carpet, was told they would have a runner made for me (didn't say it was going to be additional, and that I would have to go take it to be done), and was sent a straight up crack head to do the installation. This installer flipped out on me when I asked if they could glue the carpet tacks down, instead of nailing into asbestos flooring, disturbing the cracked tiles. I was completely calm when asking, but this guy flew off the handle, cursing, leaving my floors exposed with carpet tacks for another day, as I had to wait for another installer. There will be no more Kenny for me or my family, nor the numerous clients I sell homes to.

I worked with Serg of Modern Flooring to replace my kitchen floor. He was great. He had two other…read moreworkers with him and the three of them worked together to remove 4 layers of floor - yes - 4 layers, replace the subfloor and then place a product that would work for our family. Serg took the time to work with me to find something that fit my preferences and my budget. He was very receptive to all the feedback I had and was very responsive and communicative. I would recommend Modern Flooring to anyone - also, they are currently expanding to offer renovations as well.

We had Serg and his crew replace several rooms floors with luxury vinyl planking…read more The house is 180 years old and there were a couple of challenges that Serg sorted out quickly and efficiently. The floors look incredible. Serg has an attention to detail that is exceptional. The while job took a week and Serg set the timing up so we were minimally inconvenienced. Did I mention the floors look incredible? This is the kind of service and fairness you hope for when hiring a contractor. I would recommend these guys in a heartbeat!​​

This is not the review I wanted to write. I really liked Charlie, right up until he ghosted me for…read moretelling him that the spot in the doorway was lifted. February 18th Charlie started on my 856 square foot flooring project consisting of an alcove under the stairs, living room, dining room, kitchen, guest bedroom and hallway with 2 small closets. Removal of the old flooring and installation of the new, to include trim and quarter round on the kitchen island. I was to order all the necessary supplies. Everything went well with removal and most of the installation. Due to the house not being level, we had a small issue with the doorway to the guestroom. On March 3rd I told him, and we decided a transition strip would be a good solution. He finally came back on March 31st to fix that and install the stair nosing. When he went to install the stair nosing, we realized I ordered the wrong item. I told him I would message him when the right one came in. On May 12th I realized I had forgotten to message him so I messaged him to see when he could come finish that and he said he could probably come out around the 30th to the 1st. On June 1st at 7:44pm I asked if he was able to nail down a time to come out here. He said no later than Monday. Sunday June 8th, he asked me for pictures of the area because it had been a while since he had seen it and wanted to make sure he had all the right materials. I sent the pictures of the 2 spots that needed the stair nose and an additional text stating that there was a spot in the doorway that lifted and a picture of the area. That was the last time I heard from him. I texted Monday, Tuesday and today, all showing delivered but unread. My husband called him and it went straight to voicemail, then texted him and told me the imessages went from blue to green, showing he blocked him. He then called him using a VoIP number and Charlie answered on the first ring. When he said "hey, this is James" Charlie immediately hung up on him. We sent him a final text from a different google number saying "it's cool if you don't want to fix the problems and we won't contact him again, but it would've been nice to get an answer instead of being blocked" which was also ignored. The work that was done looks great but for the amount of money we paid him, we expected the job to be finished.Overall the work that was completed looks great and we are very happy with it. Unfortunately, not being completed as per the agreement cancels out the positive in this situation. I would normally give a glowing review for the work completed but as it is unfinished and we now have to hire someone else to complete the work we have already paid for I would not recommend him for future projects for anyone.

Cap Flooring helped replace my daughters bedroom carpets. Excellent job, fast response, and great…read moreprice for quality work. Definitely would recommend. Going to be calling them again for future projects. Thanks again!

My husband and I did our research prior to selecting a provider for new carpets. We got quotes from…read moreand looked at product from many businesses and felt Kenny Carpets was the right fit for us for many reasons: - the price was reasonable and in our budget - they could deliver/install the carpets in a few weeks (another company had a month wait) - the staff were all extremely attentive and helpful We worked Conner who was immediately very friendly and helped us decide on the right carpeting for our needs. He didn't try to push us in any particular direction but listened to what we wanted and made suggestions. He also gave us the heads up for an upcoming sale so we could make sure we got a good price. One the day of install the team worked quickly and did a thorough job cleaning up afterwards so we didn't have to worry about any mess. My husband and I are beyond happy with our new carpets and cannot thank Connor and the entire team at Kenny Carpets enough for making the experience quick and easy.

Still refusing to fix there installation errors. We're done…read morebeing ignored and will just pass the word buyer beware