I was looking for a engraver to create a plaque for my mother in laws urn and googled some places and found Cindy online. She responded with in minutes and also followed up with a phone call. She was very friendly and most helpful. Cindy creates custom jewlery and also does jewelry repair so she referred me to another business that could help with what I was looking for. WHO DOES THAT THESE DAYS!!! Anyway I went with her referral and got done done what I needed. Then she messaged me a few days later to follow up on my mission.. WHO DOES THAT!!!My husband is great in getting me jewelry and I will be going to Cindy for my next purchase Can't wait to see what she can create for me. This was such a nice experience how can I not keep her in my contacts Cindy gets a 5 star rating for Humanity** read more

Cindy is very professional and very skillful with her work. If you ever need any repairs done or have something customized, I would highly recommend going to her shop. Her prices are also fair and not overpriced unlike other shops. Love supporting small businesses. read more

I wanted to get my mom something special for her 60th birthday and realized she didn't have her birthstone yet. Being a full-time graduate student, I had limited funds, but I also didn't like any of the designs that were out there at the mall stores. This is where I contacted Cindy. I was upfront about my budget limitations and what I was looking for, and she told me to come in and she would have some options for me. I ended up with a gorgeous somewhat custom ring that fit my budget AND suited my lovely mom perfectly. I was really pleased that Cindy only showed me what I could afford, she worked with me, and made me feel very comfortable about my first fine jewelry purchase. There was never a time where I was being talked up to a more expensive ring or felt like I was being sold to. Cindy is a perfect balance of professional and personal. Needless to say, my mom LOVED her present. When we took the ring in to have it sized, my mom had Cindy look at her wedding set and another ring that my father had given her before his passing. Both rings needed cleaning and resizing, but also some work to better secure the stones. Everything was done in a very timely manner and all the rings came back sparklier than ever. They also fit my mom perfectly! Cindy does great work and, most importantly, I trust her completely. If you're looking for something special, she's a million times better than your average mall store. read more

My husband and I ...rather my family really as my Mom also, have been going to Cindy for all our jewelry need for the past 12 years! We first met her when we needed a necklace repaired and then trusted her to make our wedding rings. Yes, I said make - not just buy one from a sale display that looks the same one other women would be wearing. We wanted rings that showed our personality - not that they were a sale item everyone else will have. She did a beautiful job! We worked together on a design that used a family diamond and added my favorite - amethyst. And it had to be white gold because I am picky. No problem for Cindy. 11 years later and I finally took the ring in for a little normal maintenance (this ring is tough) and it looks like a brand new ring! (And of course I had to add a nice little right-hand ring to my collection....since I was already there. :) ) We have been going to her for various jewelry needs from repairs to purchasing from the display ever since. I don't trust anyone else with my business. If you want to go to someone for quality jewelry and excellent customer service (and learn about jewelry as well as she is very knowledgeable and loves to teach customers about jewelry and answer any questions you might have), head to Fred's Flowers and see Cindy on the top floor! And for anyone that can't go up the fun twisty staircase, she can meet with you downstairs as well - no problem! read more

Had the best experience here! Cindy was very professional and really easy to talk to. Highly recommended!

Went in to get my ring cleaned and learned a lot! There is a difference between cleaning and polishing. Polishing is really putting more white gold on. My ring has a lot of engraving so it would be about $40 to polish. I'll probably get it done before my wedding. I was also warned about my diamond falling out due to a 4 prong instead of a 6 prong setting. Don't have the money for the switch yet, but will definitely be back. read more

This review is a little late but I really wanted to make sure it was said. I took my wedding ring to Cindy because I was always breaking the prongs on my little diamonds and the big one in the center really sat too high. She took a look at it and made a recommendation that I couldn't be more happy about. The diamonds are all protected now in a nice channel set and the big one sits a little more flush to the rest. I know it's hard to describe and imagine but trust me when i say, it is gorgeous. I get so many compliments on it and i'm not longer worried about losing diamonds. She knew I was on a budget and worked with me on a price that we were both happy with. Most importantly, my husband loves it too. Thank you Cindy! I'll be back! read more

I came to Cindy because I wanted a custom-made ring made from two rings I already had. I told her what I wanted and she designed the ring, then had her goldsmith make it for me. Cindy and her goldsmith created the most perfect ring for me and I am so grateful! Cindy was a little disorganized and forgetful, but I think she must have a lot going on. She was very nice! Thanks so much! read more

Knowing nothing about jewelry or necklaces and having not much money to work with. Cindys prices were exactly what my budget required. Wishing to get something nice for my gf for her birthday I wanted something nice and memorable. So I decided to get her a cross necklace with a dove on it white gold necklace and reasonably priced and she fell in love with it and wore it ever since. Doing business especially with jewelry is tricky especially if you don't know the person , but I'm very fortunate to have met Cindy and her low prices matched my jewelry needs thank you Cindy read more

It's rare to find a business willing to put honesty before their bottom line. Cindy personifies top notch customer service and commitment to quality. She promptly returned my Yelp message with a phone call to discuss my inquiry, and expressed her concerns regarding the surface onto which I wished to engrave. This is a prime example of why Cindy has such a solid reputation of high quality jewelry repair and design; I will surely return to Custom Creations by Cindy for my future jewelry needs. read more

I purchased a watch for the first time and needed help sizing. Drove to a couple of business ending up here and was not disappointed. Cindy was most insightful and was not afraid to give her honest opinion, which is something I value in people! Her price was fair (watch fitting $14) for a private business but her service was more than worth the value. I think I have found my jeweler. Salutations Cindy! read more

Cindy is definitely helpful and very friendly, easy to work with and understanding of your needs. Does her research thoroughly so she can give you a fair price. Will definitely work with her again. read more

Twice now I've commissioned pieces from Cindy and both times found her easy to work with, friendly, creative and constructive. I've been extremely happy on both occasions with the quality of her work and would happily recommend her to anybody interested. read more

I first came to Cindy about 5 years ago for repairs. It was a ring of not much monetary value and not an expensive repair, but the sentimental value to me was priceless. Cindy treated me like I'd brought her a million dollar sale. So patient, answered my questions, offered to check my wedding setting - just first rate service. I had been so nervous to entrust my diamond ring to just any jeweler, we all hear those horror stories on the news, that I was thrilled to find someone I could trust. I recently took my setting in for repair and my 15 year old wedding ring looks brand new. Gorgeous work - highly recommend and Cindy is a lovely human being too - bonus! read more

I have had great success in jewelry repairs and design. My mother's ring was an original design that was flawless in it's completion. Even when needing to add an "unexpected" additional stone it was accomplished without altering the original design. I have jewelry that I actually made in High School, 34 years ago, and they were able to repair the bracelet and bring it back to it's original beauty. I have found the unusual and the expected from Cindy. You have the ability to "choose" your price since she is able to give you options. read more

Cindy is a very professional and knowledgeable person when it comes to jewelry. I have not had the privileged recently to have work repairs or purchase any jewelry lately but have in the past. I have had many items of gold repaired and never had a problem. she was honest in all our dealings. I am having her do some repairs on several pieces. I trust and appreciate her talent. read more

Cindy is wonderful! If you are looking for an engagement ring, this is EXACTLY the experience you want to have. No big chain jewelry stores for me. This was much more personal, and Cindy really became part of the process and part of this very special moment in our lives. My boyfriend and I were looking for an engagement ring but we wanted all moissanite stones, and we found Cindy's website. I am a very indecisive person, and she patiently sat with us for hours (she was supposed to close at 5, and she stayed till almost 6) as I looked through the books of rings. I ended up choosing a ring that was a bit of a compromise, but I couldn't find the perfect ring so I thought I would settle. But Cindy would have none of that! After we left, she spent her own time looking for the perfect ring for me until she found it. Thanks to her, I didn't have to compromise. I just got the ring today and it is exactly what I wanted. I could not have asked for a better engagement ring experience. Thank you Cindy! read more

Cindy nailed it for me when I needed something special for my daughter's 16th birthday! We talked quite a while so she could know exactly what I had in mind. My daughter was delighted with her bracelets and I think I got both quality and value for my money. read more

"Hidden gem" is right! I walked/drove by Cindy's Custom Creations for YEARS and did't even know it was there. My girlfriend and I googled for jewelery appraisal locally and found Cindy's place which now I realize that is above Fred's Flowers in the same building. I noticed right away that just about everything was custom I believe, and very beautiful. Unique. I can appreciate people who make they're own custom creations. Very talented. Anyway, after talking with Cindy just after a few minutes we could tell we went to the right place. We had many questions about jewelry appraisal, being that it was our first time. She gave us all the information we would need so we know what we were getting into. Actually she went into great detail not only about how and what makes cretin types of jewelery metal valuable and some not, but also the true intentions of your average pushy jewelry store salesmen and how greedy some people of the industry can be. Our jewelery we brought to be appraised wasn't worth much but, she many great ideas us what to do to make more $ out of what we had. Cindy was very concerned about my girlfriend and I getting deceived by your average, greedy, corrupt jewelry salesmen that you may find in the mall. Good thing we went to Cindy first. Very informative and impressive in her vast knowledge. Thank you Cindy for your help and we will be back soon for your to design us a wedding ring. GOD Bless! read more

This is a really late review, but I brought my engagement ring to Cindy to be resized mid-April 2016, shortly after I became engaged and returned from my trip. Cindy was very professional, kind, and informative the entire time we spent together. I was unsure what the best ring size would be, since the ring was sometimes very loose or fit well, depending on the temperature, After looking at my finger and the ring, she gave me her trusted advice, and I went with it. She was able to resize my ring perfectly in a few days, and it still fits perfectly! I also got a bottle of her jewelry cleaner, which does a great job. I will definitely come back if I need more help, and would highly suggest seeking her for help, as she is very honest, professional, and knows what she's doing. read more

Cindy is wonderful! I recently lost my best canine friend Harley to cancer last month after ten wonderful years with him. I found a heart pendant online that had "In memory of" with a paw print in the upper corner already on it from the animal rescue site which donates proceeds to feed shelter animal which is how I rescued Harley! I sent Cindy an email asking her what she would charge for engraving his name on the pendant and told her why I was looking to get it engraved. Her response was both professional and compassionate. She gave me two price quotes, one for the basic engraving and one that included "antiquing" the engraving which would match more closely to what was already on the pendant which is what I went for. The end result made me so happy, now I have my Harley's memory on a heart close to my heart thanks to Cindy. I have already received numerous compliments from my new pendant at work. In addition when I arrived to pick up my pendant I had to wait while Cindy was working with another customer. Normally I would mind waiting, but after hearing what Cindy was telling this customer about his jewelry, I could tell she was in it for the customer, not for the money. Cindy does amazing work I highly recommend her! Thank you Cindy! read more

Brilliant, patient, kind and a true professional. Cindy helped my wife work on a very special project over a long distance. She took the time to walk her through the entire process of customizing the jewelry my wife wanted to create, go through the details of gemstone selection, quality assurance and certification, and the gold-smithing process. My wife told me about how well Cindy kept in contact with her despite the distance (east to west coast), helped her avoid potential purchasing mistakes on the free market, provide her with trustworthy, professional advice, and helped create a work of art that I and our family simply love. read more

I love Cindy! She fixed up a ring that had been royally messed up by another jeweler. She explained so much about ring design, my husband wishes he had known her when he was in the engagement ring market! Cindy is very personable, a gifted artist and an HONEST jeweler. My ring is fixed, and it looks and feels great. Highly recommend. read more

I brought Cindy a vintage double-strand necklace that had broken. I was eager to wear it to an upcoming wedding. She repaired it quickly, and made it better than when I bought it. She does good work! read more

My husband first came here over 6 years ago to have the diamond on my engagement ring reset and to have the prongs on the pave diamonds on the sides strengthened because the jeweler at the store where he bought the ring from did not do a good job. I've been coming back ever since to have little things done here and there, whether it's having my rings polished, cleaned, and re-rhodium-plated, prongs reset, missing stones replaced on earrings, etc. Cindy is very picky with her work and the people she works with (on her customers' jewelry) so I know my items are in good hands. Her services encompasses much more than making custom jewelry so don't feel hesitant to come to her for smaller jobs like jewelry maintenance, getting your watch battery changed, learning about jewelry materials in general, etc. She is very friendly, professional, and knowledgeable, and she never makes me feel rushed or that my questions are unimportant (which is nice because she's also often busy). Her prices are fair and she is very honest about the work your jewelry needs. I'm very happy to have found Cindy for all my jewelry needs. read more

I Needed a stone replaced on a ring. My husbands office is in the same town and he knew some people who were very pleased with this business. The jeweler, Cindy, explained exactly what would happen and educated me about the process and my ring. I appreciated this as I haven't had much experience in this area. The ring is made with a combination of metals (Sterling silver and 18k gold) with a bezel set stone so a little more to it than a simple change. Once I agreed that the work be done it was ready in less than a week. I am pleased with the service and that I finally did this. I am now getting compliments on my wonderful ring! read more

I went to Cindy about redoing a couple pieces and also resizing a ring. I walked out about an hour and a half later feeling like I had made a new friend. It was only Cindy and I and she made me very comfortable while we talked about what seemed like everything. She was also very professional about what I wanted done with my jewelry pieces and did not feel any pressure at all. It's nice to go into an establishment and walk out feeling good. My only hope is she finds her missing Charlie soon. I would highly recommend Cindy for any of your Jewelry needs. read more

I have seen many of Cindy's designs done for friends and business associates and know she is very talented, conscientious and artistic. I think she does absolutely beautiful work. Recently, my husband was having some problems with a watch our son gave him years ago, and it didn't occur to us right away that Cindy might do something with his watch to make it fit properly and look good again. However, after a few disappointing attempts at various jewelry shops and watch repair and even Walmart (lol), we did ask Cindy. That was very lucky for us... Cindy did a great job and with no problem at all. I highly recommend her now, not only for her artistry and level of pride in her work, but also in how knowledgeable she is in a variety of related areas, including making an old watch fit properly and look like (or better than) new! We were very happy with her work, and would definitely use her services again! read more

If your looking for one of a kind custom jewelry, you should really go and see Cindy, this is her specialty. She has created several rings for me, and I just love the finished product and price. You won't be disappointed. read more

It was my first visit today at Custom Creations by Cindy. Cindy was very patient with me and made me feel at home in her shop. She explained in detailed what she was going to do to repair my ring, which was badly damaged. I am so happy about the affordable price. I am thrilled to have found a jewelry repair shop so close to home. read more

I found Cindy because she is listed on Mason Kay's website. At the time I was looking for a jade piece. I met her in person and found her very friendly and knowledgeable. She listened well to understand my needs. Later I asked her to look for a sapphire stone for me. She brought in several stones from her suppliers. One of the stones had good color but was a little small. I wasn't totally happy but I bought it anyway. Without me asking, she continued her search. A few days later, she told me that she found one with the color I like and bigger, and that I could exchange the smaller one for the bigger one. I was so excited. When I saw the stone, I fell in love immediately. She then pointed out that the stone had a tiny chip which I had not noticed at all. She promised that she would contact the supplier and resolve the issue. Sure enough, she got in touch with the supplier the following business day and had them agree to recut the stone. I received the stone about a week later. It lost 0.02 ct in weight but still looked stunning. During the process, she kept me updated. I was very impressed with Cindy's honest business dealing. read more

I would have to say that I literally "struck gold" with Cindy. I came to her with an extremely unique project that she tackled with dedication and patience. Ladybugs have always been close to my heart as they remind me of my childhood and the relationship I have with my parents. I wanted an everyday necklace that was simple and elegant and of great quality. Being a college student, however, I was asking for champagne on a beer budget. Cindy made my project exactly what I wanted it to be while staying within an affordable budget. She has a great attention to detail and did a lot of research on my behalf to achieve exactly what I wanted. Her kindness and enthusiasm made the experience all the more enjoyable. She is an extreme pleasure to work with and has great consideration for the customer. I am so excited to see what she has created for me and can't wait to work with her again in the future! read more