Michael R.

If you're in the market for a spa, you owe it to yourself to check this place out. My wife and I are first time spa owners and if you're in the same boat this is a great place to check out. First, the staff was great. Andy was helpful, patient and talked us through everything we needed to know. What more can you ask for there? Second, the "wet test" was by far the best out of all of the places we visited. If you're going to buy a hot tub, you need to get into one with water so you really know which one suits you best. The other places we checked out were somewhat awkward and weird. At this place it was a real relaxing and comfortable experience and really let us experience the tubs. And third, the Marquis brand to us, was far and away the best option out there. They're high quality, comfortable and just great tubs. Most importantly though, it's the only brand (that we found) that offers MicroSilk. Yeah, it sounded like a gimmick to me at first, but the more I investigated the more curious I got. We ultimately added it and absolutely love it. We've used our spa just about every day for the 4 months we've had it and I think it really does make a difference. My daughter especially loves it; really glad I opted for that feature. The only thing I would caution against is the wi-fi feture. I REALLY had high hopes for that but it's kinda garbage, don't bother. But that's a Marquis thing so that's a different review... All in all, super happy we ended up checking out Custom Fireplace Bbq & Spa and definitely recommend you add them to your list if you're in the market for a spa and especially so if you're a first timer. Happy hunting.

Morten S.

Jason and his team did a stellar job with supplying and installing a new bbq, fire pit and fireplace in my home. Jason offered good advice where needed, and provided end-to-end service, interacting with my general contractor and my mason as needed to complete the job. Jason's guys shows up when they say they are going to, and does what is needed to complete installations, even working around issues as they come up. I'd trust Jason and his team anytime with a backyard redo.

Dorothy G.

PLEASE BEWARE- My quote is valid until 8/27/19 and I exercised it on 6/10/19. Custom Fireplace ignored it and refuses to honor their valid quote. I find that unethical and unprofessional. This place used to be so awesome with an amazing owner and staff, but recently lots of turnover, no returned calls, no returned emails, just flat out poor service. I'm truly disappointed as I have beet referring people here for years. They have always provided great service. The products that they sell are not cheap, but when you get a decent price and great customer service, it balances out. I've been actively trying to finish my outdoor bbq and have called, emailed and went into the store numerous times now and still can't get an order in for a valid quote. Hmmmm - yes, a valid non expired quote, yet, I get a new person almost every time and things fall through the cracks. This place really needs to get back to the way that they used to run the business where they were customer service oriented and didn't ignore, lose, forget and let people sit and fall through the cracks. They really have such a potential.

Custom Fireplace personnel had worked with me previously to repair my beloved, dark green enamel, free-standing, gas heating stove in my family room and to purchase and install a fireplace insert in my living room. But, when the 20 year-old Quadra-Fire green stove appeared to need a part that I was told could not be replaced, I went ahead and worked with Custom F. Dan Burke to replace the stove. Dan did research that I needed to decide what make and model to buy. Unfortunately no stove in green enamel was available anywhere, so after a short period of mourning I decided on a Jotul with a brown enamel finish. The installation took almost 5 hours. I had been told that new venting was required for the Jotul. This added considerable cost. Plus I would be charged for removal of the old venting system. However, when Henry and Miguel removed the old stove they found the Jotul could use the existing system after all, with the exception of one part. Henry called Custom and found that the cost of unused parts would be deducted from my invoice total as well as the $200.00 charged to remove the existing system. So, thank you Dan for heading up the project, Kevin for scheduling, and Henry and Miguel for an installation that was beautifully and thoughtfully done. Since both had worked on my fireplace insert previously I was already acquainted with their knowledge and skilled workmanship but still, I was again, really impressed. I highly recommend them as well as Dublin's Custom Fireplace and Barbeque.

Lindsay C.

A six star rating would be more appropriate! This is the place, the absolute best service, fabulous quality, promises kept, and courtesy to boot!....and oh my gosh, was I relieved. After months (March thru June) of dealing with several backyard BBQ dealerships, along the corridor from Livermore to Santa Clara, promises made, but never kept; hope rose, expectations quashed, I finally found the perfect match! CUSTOM FIREPLACE, PATIO & BBQ is it...no kidding! Andy, Chris, and Paul met every expectation and came in at the perfect price point. These guys are terrific, doing exactly what they say they'll do...and then some. I'd return in a heartbeat should the need arise, and as it turned out, they were right in my vicinity all this time. Whether you're looking for a particular BBQ, luxurious outdoor kitchen, or a modified set-up at a very fair price, I'd definitely recommend this business...and if we re-do our fireplace, these are the guys I'm returning to. Fantastic job, guys!

Kyle L.

Ok, this was our first stop when we decided to have our fireplace redone and converted to gas. The inside was fairly clean and looked organized overall. The employees were proactive and approaching us for assistance and answering our questions..because it can be a daunting task on trying to do something that you don't have a lot of clues or information on. Their selections was surprisingly large for a building that looks kinda of small these days because I remember how big it was years also. Anyways, upon asking a few "feeler" questions we felt a positive vibe from our salesperson and the only minor gripe was for the fact that they don't do free in-home estimates but would be charged a fee, the only good news was that if we decided on going with custom fireplace was that they would use that fee and knock off that dollar amount into the final bill. I'll admit this made me slightly uncomfortable since this was only our first visit to any of these fireplace stores, so I decided to hold off and browse the area. My only other minor gripe is that we didn't really see any mantels either, that way we can sort of visualize both of them together...this is truly minor in details because I think or know their actual outside contractors are separate so that's probably why at least here there isn't a show room for mantels or floating shelves.